Aastra Model 6735i and 6737i SIP IP Phones
User Guide for Clearspan
Release 3.3.1 SP3
2862-002 – September 2014
ii 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
Software License Agreement
Aastra, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable
and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Soft-
ware was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution
under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copy-
right law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdic-
tion of the Customer. In addition, these confidential and proprietary programs are works conforming to the require-
ments of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confiden-
tial and proprietary programs and information and shall not export licensed Software to any country except in accord-
ance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form.
Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine
readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or dis-
seminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of
firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the
terms and conditions of this agreement. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions
contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any
Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically
terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and
destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event
shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for
loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential dam-
ages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such
damages.
Content
Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installation and Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Plugging in and Starting the Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Auto Install Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Network Connected/Network Disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Idle Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
IP Phone Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Key Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Key Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Keypad Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Pre-dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Calling a Directory Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Calling a Speeddial Entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Using Handsfree Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Using a Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Answering an Incoming Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Sending an Incoming Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Handling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Creating Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Content
iv 6735i/6737i User Guide for Clearspan –2862-002 – September 2014
Parking and Picking Up Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Muting Your Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Options Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Phone Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
User Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Restart Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Phone Lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Line Keys, Programmable Keys, and Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Multiple Line and Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Softkeys and Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
State-Based Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
ACD (Auto Call Distribution) Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
AsstInitCall and AsstCallPush. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
AsstOptIn and AsstOptOut. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
BLF (Busy Lamp Field) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
BLF/List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
BLF/Xfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Call Forward Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Call Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Call Park/Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Call Pull . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Call Return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Conf Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Directory Lookup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Do Not Disturb (DND). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Empty Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
ExecFilAct and ExecFilDeact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Icom (Intercom) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Content
Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Paging Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Park/Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Phone Lock Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Redial Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Speeddial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Speeddial/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Sprecode Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Transfer/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
XML Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Additional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Call Hold Reminder During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Call Hold Reminder (on single hold). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Call Waiting Tone Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Display DTMF Digits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Goodbye Key Cancels Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Group Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Incoming Intercom Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Message Waiting Indicator Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Play Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Preferred Line and Preferred Line Timeout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Shared Call Appearance (SCA) Call Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Star Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Status Scroll Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Stuttered Dial Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Switch UI Focus to Ringing Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
XML Beep Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Model M670i and M675i Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Model M670i . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Model M675i . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Troubleshooting Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Clearspan Feature Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Content
vi 6735i/6737i User Guide for Clearspan –2862-002 – September 2014
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Warranty Repair Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Welcome
The Aastra 6735i and 6737i phones offer advanced XML capability to access custom applications and is fully interoperable
with leading IP-PBX platforms. Featuring a 5-line display, the phones support up to nine lines with call appearances and
allows you to make and receive calls, transfer, conference, and more. The phones also provide communications over an IP
network using the SIP IP telephony protocol.
About this Guide
This guide explains how to use the basic features of your new 6735i and 6737i phones. Not all features listed are available
by default. Your System Administrator has the ability to customize some features on this phone. Contact your System
Administrator to find out which features and services are available to you on your phone. For information on more
advanced settings and configurations, administrators should refer to the Aastra SIP IP Phones Administrator Guide.
Documentation
The Aastra 6735i SIP IP Phone Installation Guide and Aastra 6737i SIP IP Phone Installation Guide contain installation and set-
up instructions, general features and functions, and basic options list customization. The Installation Guide is included in
the box with your phone.
The Aastra 6735i/6737i IP Phones Quick Reference Guide for Clearspan contains information about how to use some of the
most common features on the phones.
Phone Features
6735i
• Eight line graphical LCD screen (144 x 75 pixels) with white backlight
• Built-in-two-port, 10/100/1000 Gigabit Ethernet switch - lets you share a connection with your computer
• 12 programmable keys
– Six Top keys: Programmable hard keys
– Six Bottom keys: Programmable state-based softkeys
• Press-and-hold speed dial key configuration feature
• Four call appearance lines with LEDs
• Supports up to nine call lines
• HD audio (wideband)
• Full-duplex speakerphone for handsfree calls
• Headset mode support (via handset jack)
• Inline power support (based on 802.3af standard) which eliminates power adapters
• Enhanced busy lamp fields*
• Set paging*
* Availability of feature dependent on your phone system or service provider
Welcome
2 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
6737i
• 11 line graphical LCD screen (144 x 128 pixels) with white backlight
• Built-in-two-port, 10/100/1000 Gigabit Ethernet switch - lets you share a connection with your computer.
• 12 multi-functional softkeys
– Six Top Keys: Static softkeys (up to 10 programmable functions)
– Six Bottom Keys: State-based softkeys (up to 20 programmable functions)
• Four call appearance lines with LEDs
• Supports up to nine call lines
• HD audio (wideband)
• Full-duplex speakerphone for handsfree calls
• Headset support (modular connector)
• Inline power support (based on 802.3af standard) which eliminates power adapters
• Enhanced busy lamp fields*
• Set paging*
* Availability of feature dependent on your phone system or service provider.
Requirements
The 6735i and 6737i IP phones require the following environment:
• SIP-based IP PBX system or network installed and running with a SIP account created for the 6735i IP phone.
• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server,
or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS).
• Ethernet/Fast Ethernet LAN (10/100 Mbps); Gigabit Ethernet LAN (1000 Mbps) recommended
• Category 5/5e straight through cabling; category 6 straight through cabling required for optimum Gigabit Ethernet
performance
• Power source
– For Ethernet networks that supply in-line power to the phone (IEEE 802.3af):
– For power, use the Ethernet cable (supplied) to connect from the phone directly to the network for power. No
48v AC power adapter required.
– For Ethernet networks that DO NOT supply power to the phone:
– (optional) For power, use a Power over Ethernet (PoE) power injector or a PoE switch. A PoE power injector is
available as an optional accessory from Aastra. Contact your Administrator for more information.
Installation and Setup
If your System Administrator has not already setup your phone, please refer to the Aastra 6735i Installation Guide for basic
installation and physical setup information.
Getting Started
Getting Started
The 6735i and 6737i must be set up and be configured prior to its first use. This section describes phone behavior and start
up screens you may see when the phone is first plugged in, or when it is restarted.
Plugging in and Starting the Phone
If your System Administrator used the auto install process, you might be prompted to enter the Device ID when you start
the phone. Enter the Device ID provided by your administrator, and then select Done. Select Ye s to continue the installa-
tion. The configuration file is created and the phone restarts.
The phone automatically begins the start up sequence as soon as it is connected. The phone goes through this process the
first time you plug in your phone and every time you restart your phone.
The phone displays a series of startup screens similar to the following.
The phone then checks settings and looks for new configuration and firmware updates for the phone from a server. If a
new update is found, the phone displays the message Updating Config. This may take a few moments while the phone
downloads the latest updates.
Note:
New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your
System Administrator and should be scheduled during non-business hours or slow call periods.
0%
LLDP
15%
Skip
Auto Discovery...
30%
DHCP: Waiting for IP
20%
Updating config
45%
Checking for firmware
Do not unplug phone!
50%
Getting Started
4 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
When the configuration update is complete, the phone displays the following screens and then displays the idle screen.
Auto Install Process
If your System Administrator uses the Auto Install application, you will be prompted to enter and confirm the Device ID
after the initial startup screens display. A configuration file is then created, and the phone restarts.
Network Connected/Network Disconnected
If your phone is successful when connecting to the network the following screen displays before changing to the idle
screen.
If your phone did not successfully connect to the network, the Network Disconnected prompt appears on the display
and the telephone status light turns on.
Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect
when it is reconnected and displays the Network Connected prompt for a few seconds. However, if changes have been
made to your phone’s network settings, you may need to restart your phone.
Important!
Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information.
SIP
92%
Network
80%
Done
100%
01/01/14 11:00am
L1 John Smith
Network Connected
6735i
6737i
01/01/14 11:00am
L1 John Smith
Network Disconnected
6735i
6737i
Getting Started
For more information about connecting your phone, see the section Connecting to the Network and to Power in the installa-
tion guide.
Check with your system or network Administrator for assistance.
Idle Screen
When the phone has successfully updated the configuration and connected to the network, the phone displays the idle
state screen. The idle screen is shown whenever your phone is not in use.
The idle state screen lists your name (SIP screen name) and day, date, and time. In the above screen, L1 indicates John
Smith is configured on Line 1.
Idle Screen With Softkeys/Programmable Keys Configured
If your Administrator has configured softkey functions on your phone, the labels for those functions display on the screen.
Programmable key functions (top keys) do not display on the LCD. For example, in the following illustration, Home was
configured as speed dial key on the bottom set of softkeys and Do Not Disturb (DND) was configured on the top set of
programmable keys.
Note:
If the phone displays "No Service" you can still use the phone but it is not registered with the Registrar. For more infor-
mation about registering your phone, see your System Administrator.
Note:
Your System Administrator sets up your SIP screen name, line number, and any other administrative features required.
If your name does not display on the screen, contact your System Administrator.
Note:
The top programmable key descriptions do not display on the LCD. You can write the function assigned to the pro-
grammable key using the label provided for the phone.
01/01/14 11:00am
L1 John Smith
6735i
6737i
Getting Started
6 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
If additional functions are configured on the 6737i phone’s top softkeys that do not display on the main idle screen,
More displays at the top right of the screen. Pressing the More softkey toggles between the first screen and a second
screen of softkeys configured on your phone.
01/01/14 11:00am
L1 John Smith
Home
LCR
Office
Configured
DND
Home
LCR
Office
Softkeys
DND
Speed Dial
Softkey
6735i
6737i
More
6737i
Getting Started
Idle Screen with Voicemail Messages
The envelope icon displays on the idle state screen only if you have new messages waiting. The number next to the
envelope indicates how many new messages you have.
To access your voicemail messages, use the star codes for your system if a voicemail softkey has not been configured on
your phone. For more information on your system’s star codes, please refer to the documentation for the voicemail system
you are using.
Screen Display After Picking Up the Handset
When you pickup the handset, the screen displays as follows:
This screen displays the following keys located on the bottom left of the screen:
• Dial
• Conf (Conference)
• Xfer (Transfer)
A More softkey also displays at the bottom right of the screen if your administrator has configured additional softkeys.
Voicemail Icon
01/01/14 11:00am
L1 John Smith
1
6735i
6737i
L1 John Smith
Dial
Conf
Xfer More
6735i
6737i
Getting Started
8 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
For example, in the following illustrations, the phones have several bottom softkeys configured on the idle screen. A
More key displays for you to view additional softkeys on another screen. Also, if you pick up the handset, a More displays
for you to view additional softkeys. You can press the More softkey to toggle between the first and second screens to dis-
play all configured softkeys.
Note:
The bottom set of six softkeys map to the current state-based configurable softkeys.
Idle Screen
After Handset Pickup
After Pressing "More"
01/01/14 11:00am
L1 John Smith
Home
LCR
Office
L1 John Smith
Dial
Conf
Xfer More
L1 John Smith
Home
LCR
Office More
Idle Screen
After Handset Pickup
After Pressing "More"
6735i
6737i
IP Phone Keys
IP Phone Keys
Key Panel
The following sections describe the various 6735i and 6737i phone key functions on both the symbol and text hardware
platforms, and how they help you make and manage your calls and caller information. Images of the text keys and the text
hardware platform are used throughout this document. The following illustration shows the 6737i model; however, the
6735i model has the same placement of features, except that it has a smaller LCD screen.
Handset
Four (4) Line Call Appearance Keys
High Quality Speakerphone
Speakerphone/Headset Key
Message Waiting Lamp
Mute Key
Goodbye (Hang-up) Key
Navigation Keys
Options Key
Keypad
Hold Key
LCD Screen
Redial Key
Volume Control (+) (-)
Softkeys
IP Phone Keys
10 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
Key Descriptions
The following table identifies the keys on the key panel of your IP phone that you can use for handling calls.
Text Keys Symbol Keys Key Description
Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the
Options list, without saving changes.
Options key - Accesses options to customize your phone. Your System Administrator may
have already customized some of your settings. Check with your System Administrator
before changing the options.
Hold key - Places an active call on hold. To retrieve a held call, press the call appearance
button beside the light that is flashing.
Redial key - Redials up to 100 previously dialed numbers. Pressing the Redial key twice
simultaneously redials the last dialed number.
Volume control key - Adjusts the volume for the handset, headset, ringer, and handsfree
speaker.
Line/Call Appearance key - Connects you to a line or call. The Aastra 6735i IP phone sup-
ports up to four line keys. The Aastra 6737i IP phone supports up to nine line keys.
Handsfree key - Activates Handsfree for making and receiving calls without lifting the
handset. When the audio mode option is set, this key is used to switch between a headset
and the handsfree speakerphone.
Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator
flashes when the microphone is on mute).
Goodbye
Options
Hold
Redial
Line 1
Line 1
Line 2
Line 2
Line 3
Line 3
Line 4
Line 4
Mute
IP Phone Keys
Keypad Keys
The phone has a keypad with digits from 0 through 9, *, and #. Keys 2 through 9 contain the letters of the alphabet. The
phone keypad includes the following:
Navigation Keys - Pressing the 2and 5 arrow keys lets you view different status and text
messages on the LCD display (if there is more than 1 line of status/text messages). These
keys also let you scroll through menu selections, such as the Options list, and scroll
through a remote number that is displayed on the phone. You can press the scrolling
2
navigation key to view the rest of the phone number content.
Pressing the 3 and 4 arrow keys lets you view the different line/call appearances. While
in the Options list, these keys allow you to exit or enter the current option. When you are
editing entries on the display, pressing the 3 arrow key erases the character on the left;
pressing the 4 arrow key sets the option.
Programmable keys - Six top keys: programmable keys (up to six programmable func-
tions)
Softkeys - Six bottom keys: programmable state-based softkeys
(up to 20 programmable functions).
Keypad Key Description
0 Dials 0
Dials the Operator on a registered phone
1 Dials 1
2 ABC Dials 2
When entering text, this key enters A with one press, B with two presses, and C with three presses
3 DEF Dials 3
When entering text, this key enters D with one press, E with two presses, and F with three presses
4 GHI Dials 4
When entering text, this key enters G with one press, H with two presses, and I with three presses
5 JKL Dials 5
When entering text, this key enters J with one press, K with two presses, and L with three presses
6 MNO Dials 6
When entering text, this key enters M with one press, N with two presses, and O with three presses
7 P QRS Dials 7
When entering text, this key enters P with one press, Q with two presses, R with three presses, and S with four presses.
8 TUV Dials 8
When entering text, this key enters T with one press, U with two presses, and V with three presses
9 WXYZ Dials 9
When entering text, this key enters W with one press, X with two presses, Y with three presses, and Z with four presses.
*
The "*" is called the "star key" and can be used for special functions such as accessing voicemail. The “star key” functions are
dependent on your country’s feature availabilities. Contact your System Administrator for more information about available
functions using this key.
#
The "#" is called the "number sign", "pound key", or "hash key". It can be used for special functions such as accessing voicemail.
The “pound key” functions are dependent on your country’s feature availabilities. Contact your System Administrator for more
information about available functions using this key.
Text Keys Symbol Keys Key Description
Making Calls
12 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
Making Calls
This section describes ways to make calls on your 6735i or 6737i phone using your handset, speakerphone or headset.
Dialing a Number
First, take the phone off-hook by:
• Lifting the handset
• Pressing or
• Pressing a line/call appearance button
At the dial tone, enter the number you wish to call. If you are unable to make calls within certain area codes, check with
your System Administrator for any toll restrictions placed on your extension that may restrict your access to long dis-
tance area codes or dialing prefixes.
When your party picks up, a timer appears on your display that records the length of your call.
If the Live DialPad option is on, as soon as you press the first digit on the dial pad the phone automatically selects the
next available line, go off-hook and dial as digits are pressed.
Pre-dialing a Number
You can also make a call by pre-dialing a number. Pre-dialing lets you view a number before you dial. Use the Backspace
softkey to correct any errors.
Calling a Directory Entry
Follow these steps to call a number in the corporate directory.
1. Press the Directory key. If prompted, enter your Outlook credentials.
2. Search for any name by entering letters using the phone’s keypad.
3. Press Lookup to retrieve a list of possible names. You can scroll up and down in the list that is returned.
4. Press Dial to call the selected entry in the list.
5. To exit the Directory, press Back and Cancel.
1234
Dial Pause
Backspace Quit
01/01/14 11:00am
6735i
6737i
Making Calls
Calling a Speeddial Entry
Depending on the keys configured for speed dial, you can call speed dial entries in one of the following ways:
• Press the programmed Speed Dial softkey, and then press the one- or two-digit code assigned to the speed dial num-
ber you want to call.
• Press a softkey that has been assigned to call a speed dial entry.
• Press and hold a keypad key that has been assigned to call a speed dial entry.
Redialing a Number
By default, the 6735i has a dedicated Redial key. Pressing the Redial key displays the Redial List.
The redial list is available during active calls. It stores up to the last 100 numbers you called, allowing you to scroll through
and select the number you wish to redial.
Using Handsfree Speakerphone
The handsfree feature allows you to speak to someone without using the handset or headset. Your phone must be in
either the Speaker or Speaker/Headset audio mode. For more information about setting the audio mode on your phone,
see “Set Audio” on page 25.
• To dial using handsfree, first press and enter a number at the dial tone.
• To answer a call on your phone using handsfree, press or the line/call appearance button.
• If you are in Speaker audio mode, lift the handset and press to switch between handsfree and handset.
• If you are in Speaker/headset audio mode, press to switch between handsfree and headset.
• When the handset is on hook, press to disconnect the call.
When handsfree is on, the speaker light turns on.
Using a Headset
The 6735i and 6737i phones accept headsets through the modular RJ22 jack on the back of the phone. Contact your tele-
phone equipment retailer or distributor to purchase a compatible headset.
The phone has three options for the headset microphone volume. For more information about the headset microphone,
see Set Audio on page 25.
Follow these steps to make and receive calls using a headset.
1. Press to display the most recently dialed number and use 2and 5 to scroll through the list to view the other
numbers.
Note:
Press twice to redial the most recently dialed number.
2. Press 2 to see the second most recently dialed number, or 5 to see the oldest call on your list.
3. To dial the displayed number press , or lift the Handset or press any line keys.
4. Press or the key to cancel.
Note:
Customers should read and observe all safety recommendations contained in headset operating guides when using
any headset.
1. Ensure that you have selected a headset audio mode. See “Set Audio” on page 25.
2. Plug the headset into the jack.
Making Calls
14 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
3. Press the key to obtain a dial tone or to answer an incoming call. Depending on the audio mode selected
from the options menu, a dial tone or an incoming call is received on either the headset or the handsfree speaker-
phone.
4. Press the key to end the call.
Receiving Calls
Receiving Calls
When a call is ringing at your extension, the inbound callers extension and name display to the screen. The line/call
appearance light flashes quickly for the incoming call.
For information about automatically rejecting or redirecting incoming calls, refer to “Call Forward Key” on page 36 and
“Do Not Disturb (DND)” on page 40.
Answering an Incoming Call
If the phone is already connected to a call, pressing the line/call appearance button for the new incoming call automati-
cally places the connected call on hold and answers the new call. To reconnect to a party, press the line/call appearance
button for that call.
If you cannot answer the call, the caller goes to voicemail if voicemail has been configured for your extension.
Sending an Incoming Call to Voicemail
You can send an incoming call directly to voicemail without answering the call. To do this, press without picking up
the handset. If you're already on the phone your incoming call should go directly to voicemail. Your phone screen displays
a voicemail icon ( ) along with the number of waiting messages, if you have unheard messages (example: x4).
• For handsfree operation, press or the line/call appearance button for the incoming call.
• Press for handsfree or headset operation.
• Lift the handset for handset operation.
Note:
The audio mode setting you have selected in the options list under Headset Settings determines if the call goes to
handsfree or headset operation. For more information, see the section “Set Audio” on page 25.
Note:
The key can be used to cancel the call pickup procedure.
201
Keri March
L1 John Smith
Answer
Ignore
6735i
6737i
Handling Calls
16 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
Handling Calls
When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a
call, or conference.
Placing a Call on Hold
You can place an active call on hold by pressing the key. When you place a call on hold, only your phone can
retrieve the call.
The line/call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that you
still have a call on hold. The screen displays with the line number on which the call is held.
When on Hold
To let callers know that they are still on hold, music plays softly (if this has been set up for your system). If you are on hold,
the call/line appearance light for the line you are on remains solid to indicate that you are still connected.
Automatic Hold
When juggling between calls, you do not have to press the hold button to go from one call to the next. The phone auto-
matically puts your current call on hold as soon as you press a new line/call appearance button. If you have more than
one call on hold, you can reconnect to a held call by pressing the line/call appearance button where that call is being
held. Press to disconnect the call.
1. Connect to the call (if not already connected).
2. Press the key.
Note:
If you are connected to another call, the phone does not beep to remind you that you still have a call on hold.
00:17
201
Keri March
L1 John Smith
Pickup
Conf
Xfer
6735i
6737i
00:17
201
Keri March
L1 John Smith
Drop
Conf
Xfer
6735i
6737i
Handling Calls
Retrieving a Held Call
If you have more than one call on hold, you can scroll through the held call information by pressing the 3 and 4 naviga-
tion keys. To reconnect to a call, press the line/call appearance button where that call is being held. If you press the
call/line appearance button again, you disconnect from the call.
Creating Conference Calls
The 6735i and 6737i phones allow you to create multiple conferences with unlimited participants (depending on your
server limitations) when your System Administrator enables conferencing.
Your administrator can configure conferencing globally on all lines or on specific lines. Although, for the global setting to
work, you must configure the lines with the applicable phone number.
When you lift the handset on the phone, the Conf key displays on the bottom set of softkeys if configured. Use this key to
create conference calls.
Pre-Dial & Live Dial Mode
In the default pre-dial mode, you can edit the destination number prior to dialing, whereas in live dial mode they are not
able to. However, the Dial and Cancel softkeys are provided while you input the number.
Creating a Conference Call by Joining Two Existing Calls
Setting Up a Conference and Adding Multiple Parties
1. Ensure you are on an active call with one of the parties with whom you wish to create a conference (the other party
should be placed on hold).
2. Press the 3 or 4 navigation keys to scroll to the party to whom you wish to conference in.
3. Press the Conf key.
The two parties will connect with you to form a conference call.
Note:
You can use 2 and 5 to scroll through and see the numbers and names (if available) of the parties in the conference call.
When a name is displayed, pressing the Drop softkey drops the displayed party from the call.
Note:
You can have multiple parties in a conference, depending on the limitations of the server.
1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the
Speakerphone Key.
A line opens up.
2. Call Party 2 by dialing their number (or answer an incoming call of a Party).
3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to Conference 1.
L1 John Smith
Dial
Conf
Xfer More
6735i
6737i
Handling Calls
18 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
If any party in the conference hangs up (including the party that began the conference), all other parties in the confer-
ence are still connected.
Joining Additional Parties to Active Conferences
You can join multiple incoming or outgoing calls to active conferences. Before following this procedure, at least one
active conference must exist on your phone.
Ending a Conference
When the Host hangs up from a conference, the conference ends. Other participants can hang up and leave the remain-
ing parties connected.
4. Press the Conf Key. A new line opens.
5. Enter the phone number of Party 3.
6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the Conference 1.
7. Press the Conf Key again to add Party 3 to Conference 1. You, Party 2, and Party 3 are all connected to Conference 1.
8. Press an available Line Key (or answer an incoming call on an available line). If calling out, call Party 4.
9. Wait for Party 4 to answer. When Party 4 answers, you can consult with them before adding them to the conference.
10. Press the Conf Key to add Party 4 to Conference 1.
11. Press the Line Key that has Conference 1.
12. Press the Conf Key to join all parties (Parties 1 through 4) on Conference 1.
13. To add more parties, repeat steps 8 through 12.
1. As Party 1, pickup the handset or press the speakerphone key.
A line opens up.
2. Call Party 2 by dialing their number (or answer an incoming call of a Party).
3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to the conference.
4. Press the Conf Key.
5. Press the Line Key that has the active conference. (For example, Line 1 and Line 2 both have active conferences. Pressing
Line 1 joins Party 1 and Party 2 to the conference on Line 1. Pressing Line 2 joins Party 1 and Party 2 to the conference
on Line 2.)
6. Press the Conf Key again to join the Parties to the active conference.
L2 John Smith
Dial
Conf
Xfer More
6735i
6737i
Handling Calls
Parking and Picking Up Calls
The 6735i and 6737i phones have a park and pickup call feature that allows you to park a call and pick up a call when
required. When a call comes in and you pick up the handset, you can press the Park softkey to park the call. After the call is
parked, you can press the Pickup key, followed by the applicable value to retrieve the call.
Administrators can configure the park and pick up keys for any line.
Use the following procedure on the IP phone to park a call and pick up a parked call.
Park a Call
Retrieve a Parked Call
Transferring Calls
The Transfer or Xfer key allows you to perform a blind or consultative transfer of an active call to another phone number.
Blind Transfer
In a blind transfer, you transfer a call directly to another extension without consulting with the person receiving the call.
You can complete a blind transfer by simply completing the transfer immediately after you have entered the number. The
call goes directly to the extension or outside line you transferred to. If the party you are transferring the call to does not
answer, the transferred call rings back to your extension.
Consultative Transfer
You have the option to consult with the person you are transferring the call to, before you complete the transfer. To do this,
remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either com-
plete the transfer or cancel the transfer to go back to the original call.
Direct Transfer
The IP phones provide a convenient direct method of transferring an existing call to another existing call. If you have the
transfer recipient on hold on another line, you can simply navigate to the recipient and press the Transfer/Xfer key and
the direct transfer will be performed.
Pre-Dial & Live Dial Mode
In the default pre-dial mode, you can edit the destination number prior to dialing; in live dial mode, you cannot. However,
the Dial and Cancel softkeys are provided while you enter the number in live-dial mode.
1. While on a live call, press the Park key.
2. After you hear the greeting from the CallPark server, enter the extension where you want to park the call.
3. If the call is parked successfully, the response is either a greeting voice confirming that the call was parked, or a hang
up occurs. The parked call party hears music on hold. If the call fails, you can pick up the call (using the next procedure)
and press the Park key again to retry step 2.
1. Pick up the handset on the phone.
2. Enter the extension number where the call was parked.
3. Press the Pickup key.
If the call pick up is successful, you are connected with the parked call.
Handling Calls
20 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
When you lift the handset on the phone, the Xfer key displays on the bottom set of softkeys by default. Use this key to
transfer calls.
Transferring Calls in Pre-Dial Mode
Use the following procedure to transfer a call to another extension in pre-dial mode.
Transferring Calls in Live Dial Mode
Use the following procedure to transfer a call to another extension in live dial mode.
1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
2. Press the Xfer key. You will not hear a dial tone before dialing begins.
3. Enter the extension number (or the outside number) to Party 2. This is the Party for which you want to transfer Party 1.
To cancel the transfer you can either select Cancel on the display screen, press , or hangup the handset.
Note:
You can edit the destination number (“Backspace” softkey is provided and navigation key is functional to move the
cursor to the desired location).
4. Complete either a blind or consultative transfer:
a) To complete a blind transfer, press the Xfer key again before the receiving end answers.
b) To complete a consultative transfer, press Dial and remain on the line to speak with the Party 2, before either
pressing the Xfer key or , or hanging up the handset to transfer Party 1 to Party 2.
1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
2. Press the Xfer key. You should hear a dial tone before the dialing begins.
3. Enter the extension number (or the outside number) to Party 2. This is the Party for which you want to transfer Party 1.
To cancel the transfer prior to the completion of dialing, you can either select Cancel on the display screen, press
the , or hang-up the handset.
To cancel the transfer after dialing has been completed and the ringback tone is heard, you can select Cancel.
Note:
You cannot edit the destination number as the phone will either match the inputted number to a dial plan or wait
for the set digit timeout.
4. Complete either a blind or consultative transfer:
a) To complete a blind transfer, press the Xfer key again, or the , or hang-up the handset before the set digit
timeout.
b) To complete a consultative transfer, press Dial or wait for the number match or timeout and remain on the line
to speak with the Party 2, before either pressing the Xfer key or , or hanging up the handset to transfer
Party 1 to Party 2.
L1 John Smith
Dial
Conf
Xfer More
6735i
6737i
Handling Calls
Transferring an Existing Call to Another Existing Call
Transferring a Call to a Contact in the Directory
Indication of Transferred Calls
When you transfer an active call, your phone displays a Call Transferred screen when the transfer is complete and the far-
end call is dropped. The following is the Call Transferred screen on the 6735i and 6737i phones:
To dismiss the Call Transferred screen on your phone, press or select any Line key.
Muting Your Audio
You can use the key to mute the handset, headset, or speakerphone. When you use the mute key on your phone,
you cannot be heard on an active call or on a conference. While you are muted, the speaker light flashes slowly and the
Mute key LED is lit. To toggle between mute on or off, press .
Ending Calls
To end a call, you first need to connect or reconnect to the call if not already connected (for example, if your caller is on hold).
Press or the line/call appearance button of the active call to end the call. If connected through the handset, you can
also place the handset back on hook to end the call.
1. Ensure you are on an active call with the party you wish to transfer (the transfer recipient should be placed on hold).
2. Press the 3 or 4 navigation keys to scroll to the party to whom you wish to transfer the active call.
3. Press Xfer key.
The active call will be transferred.
1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
2. Press the Xfer key. You should hear a dial tone as a second line opens up.
3. Press the Directory Lookup key and select a contact.
4. To complete a blind transfer, press the Transfer key again before the receiving end answers.
To complete a consultative transfer, press Dial to call the contact. Remain on the line to speak with Party 2 before
pressing the Transfer key again to transfer Party 1 to Party 2.
To cancel the transfer, select Cancel on the display screen or press .
Note:
If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call.
Call Transferred
L1 John Smith
6735i
6737i
Options Menu
22 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
Options Menu
You can access configuration information and customize your phone by pressing the key and navigating the
Options list.
These options allow you to access information about your phone and customize certain phone settings. You might not
have access to all of the following Options, depending on how your phone is configured.
Caution:
Consult with your System Administrator before changing any of the phone settings in the Options menu.
Option Number Option
1 Call Forward
1. All
2. Busy
3. No Answer
2 Preferences
1. Tones
– Ring Tone
– Tone Set
2. Display
– Contrast Level
– Backlight
3. Speed Dial Edit
4. Live Dialpad
5. Set Audio
– Audio Mode
– Headset Mic Vol
– DHSG
6. Time and Date
– Time Format
– Daylight Savings
– Date Format
– Time Zone
– Time Server 1
– Time Server 2
– Time Server 3
– Set Time
– Set Date
7. Language
– The phone is set to the English language by default.
3 Phone Status
1. IP&MAC Addresses
2. LAN Port
3. PC Port
4. Firmware Info
5. Error Messages
6. Copyright
4 User Password
5 Administrator Menu
(Password Protected)
6 Restart Phone
7 Phone Lock
Note:
*The "Administrator Menu" options are Administrator level functions only, and are not accessible by the user.
Options Menu
Accessing the IP Phone Options
Call Forward
You can use the Options menu to set your phone to automatically forward incoming calls when you are already in a call,
when you don’t answer, or always. You can access Call Forward settings from the Options menu or from a configured Call
Forward softkey. For more information, refer to “Call Forward Key” on page 36.
Preferences
Ring Tones and Tone Sets
You can configure ring tones and ring tone sets on the IP phone. There are several distinct ring tones you can select from
to set on the IP phones. Your System Administrator can enable/disable these ring tones on a global or per-line basis.
The following table identifies the valid settings and default values for each type of configuration method.
The ring tone default is set to US. The country-specific tone is heard on the phone for the following:
• dial tone
• secondary dial tone
• ring tone
• busy tone
• congestion tones
• call waiting tone
• ring cadence pattern
1. Press the Options key on the phone to enter the Options list.
2. To go to an option, use 5 and 2 to scroll through the list, or press the number corresponding to the option.
3. Press the Select softkey, the 4 button, or the corresponding digit number to select an option.
4. Use the softkeys that display for each option to change a selected option.
5. Press the Done button to save the change.
6. Press the button, the 3 button, or the button at any time to exit without saving changes.
Configuration Method Valid Values Default Value
IP Phone UI Global
Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
Silent
Global Setting:
Tone 1
Lines 1 to 9 Per-Line Setting:
Global
Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
Silent
Per-Line Setting:
Global
Options Menu
24 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
Use the following procedures to configure ring tones and tone sets on the IP phone.
Contrast Level
The Contrast Level option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use
this option to set the preference of contrast level.
Backlight
The Backlight option on the IP phone allows you to set the backlight status on the LCD display to the following:
• Off - Backlight is always OFF.
• Auto (Default)- Automatically turns ON the backlight when the phone is in use, and then automatically turns OFF the
backlight when the phone is idle after a specified length of time.
Auto backlighting sets the phone to turn off the backlighting after a period of inactivity; the idle period is user definable
under the Advanced softkey when you select the Auto mode. In Auto mode, the backlight turns on with a key press or
state change on the phone.
1. Press on the phone to enter the Options list.
2. Select Preferences.
3. Select Tones.
4. Select Ring Tone.
5. Select the type of ring tone (Tone 1 through Tone 5, or Silent).
6. Press Done.
7. Select Tone Set.
8. Select the country for which you want to apply the tone set. The default is US.
9. Press Done. The ring tone and tone set you select is immediately applied to the IP phone.
1. Press on the phone to enter the Options list.
2. Select Preferences.
3. Select Display.
4. Select Contrast Level.
5. Use the 3 and 4
navigation buttons to increase or decrease the intensity of contrast lighting on the LCD.
6. Press Done to save your selection.
1. Press on the phone to enter the Options list.
2. Select Preferences.
3. Select Display.
4. Select Backlight.
5. Use the 5 and 2 navigation
buttons to select the Backlight status for your phone. Available options are Off or Auto.
The default is Auto.
6. If you selected Off, press Done to save your setting.
7. If you selected Auto, press the Advanced softkey. Using the keypad, enter the amount of seconds you want the phone
to stay backlit when the phone is idle. Valid values are 1 to 7200 seconds. Default is 600 seconds (10 minutes). When
this period of time is reached, the phone turns OFF the backlight.
8. Press Enter to save your setting.
Options Menu
Speed Dial Edit
You can use the Options menu to create or edit a press-and-hold speed dial key that is only saved locally on the phone.
Live Dialpad
The Live Dialpad option on the IP phone turns the Live Dial Pad mode ON or OFF. With live dial pad ON, the phone auto-
matically dials out and turns ON handsfree mode as soon as a dial pad key or softkey is pressed. With live dial pad OFF, dial-
ing a number while the phone is on-hook, and then lifting the receiver or pressing initiates a call to that number.
Availability for this feature is dependent on your phone system or service provider.
Set Audio
The Set Audio option on the IP phone allows you to set the audio mode. It also allows you to set the volume level of the
headset microphone and enable/disable DHSG.
The 6735i and 6737i phones allow you to use a handset, a headset, or handsfree mode to handle incoming and outgoing
calls. The audio mode option provides different combinations of these methods to provide maximum flexibility in han-
dling calls. There are four audio mode options you can set:
1. Press on the phone to enter the Options list.
2. Select Preferences and press Select.
3. Select Speed Dial Edit and press Select. The prompt displays, Press SD button. All current speed dial key LEDs flash
(for softkeys, programmable keys, and expansion module keys). All other function key LEDs turn off during this
process. After you press a speed dial key for editing, the phone restores all key LEDs to their previous state.
Note:
If you select a key that is currently set as a speed dial key, the speed dial information displays for you to edit.
4. Press an unconfigured softkey, programmable key, keypad key, or expansion module key.
5. In the Enter Number: field, enter a number for the speed dial key using the keypad keys. You can enter up to 16
digits in the Enter Number: field.
Note:
When in the Enter Number: field, the phone automatically switches to the numbers softkey.
6. Press the 2 key to move to the next field.
7. In the Line: field, select a line to apply to the speed dial key. This is the line that the phone opens to dial the number
after you press the speed dial key. By default, the phone uses Line 1 for the speed dial key. If you want to use a
different line, press the Change key, or press the
4 key to select another line.
8. Press the Save softkey to save the speed dial information to the speed dial key you selected.
Note:
To delete or remove a speed dial configuration from the phone, you can press the Remove key.
1. Press on the phone to enter the Options list.
2. Select Preferences.
3. Select Live Dialpad.
4. Use the navigation keys to turn the live dialpad ON or OFF.
5. Press Done to save your setting.
Audio Mode Option Description
Speaker This is the default setting. Calls can be made or received using the handset or handsfree speakerphone. In handset
audio mode, pressing the button on the phone switches to handsfree speakerphone. In Speaker audio
mode, lift the handset to switch to the handset.
Headset Choose this setting if you want to make or receive all calls using a handset or headset. Calls can be switched from the
handset to headset by pressing the button on the phone. To switch from the headset to the handset, lift the
handset.
Options Menu
26 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
Time and Date
On the IP phones, you can configure the following:
• Time and date
• Time and date format
• Time zone
• Daylight savings time
• Time servers
Set Time and Time Format
Speaker/Headset
Incoming calls are sent to the handsfree speakerphone first when the button is pressed. By pressing the
button again, you can switch back and forth between the handsfree speakerphone and the headset. At anytime, lift-
ing the handset switches back to the handset from either the handsfree speakerphone or the headset.
Headset/Speaker
Incoming calls are sent to the headset first when the button is pressed. By pressing the button again, you
can switch back and forth between the headset and the handsfree speakerphone. At anytime, lifting the handset
switches back to the handset from either the headset or the handsfree speakerphone.
1. Press on the phone to enter the Options list.
2. Select Preferences.
3. Select Set Audio.
4. Select Audio Mode.
5. Select the audio mode you want to use on your phone. Default is Speaker.
Valid values are:
• Speaker (Default)
• Headset
• Speaker/Headset
• Headset/Speaker
6. Press Done to save your setting.
7. Select Headset Mic Volume.
8. Select the Low, Medium, or High volume level. Default is Medium.
9. Select DHSG.
The DHSG option allows you to enable or disable DHSG headset support.
Select the DHSG is OFF or DHSG is ON option. Default is DHSG is OFF.
Note: A DHSG headset and an expansion module cannot be used concurrently as they both share the
same headset port.
10. Press Done to save your selection.
Note:
The time and time format you configure display on the phone’s idle screen.
1. Press on the phone to enter the Options list.
2. Select Preferences.
3. Select Time and Date.
4. Select Set Time.
5. Using the keys on the keypad, enter a time to set on the IP phone. Use the Backspace key to move back a space and
delete a character. Use the AM/PM softkey to specify either AM or PM for the time setting.
Audio Mode Option Description
Options Menu
Set Date and Date Format
Set Time Zone
Set Daylight Savings Time
6. Press Enter to save the setting.
7. Select Time Format.
8. Using the navigation keys, set the Time Format to either a 12 hour format or a 24 hour format. Valid values are 12 Hour
and 24 Hour. Default is 12 Hour.
9. Press Done to save the Time Format you selected.
Note:
The date and date format you configure display on the phone’s idle screen.
1. Press on the phone to enter the Options list.
2. Select Preferences.
3. Select Time and Date.
4. Select Set Date.
5. Using the keys on the keypad, enter a date to set on the IP phone. Use the Backspace key to move back a space and
delete a character.
6. Press Enter to save the setting.
7. Select Date Format.
8. Select a date format from the list of options. Default is WWW MMM DD. Valid values are:
• WWW MMM DD (default)
• DD-MMM-YY
• YYYY-MM-DD
• DD/MM/YYYY
• DD/MM/YY
• DD-MM-YY
• MM/DD/YY
• MMM DD
• DD MMM YYYY
• WWW DD MMM
• DD MMM
• DD.MM.YYYY
9. Press Done to save the Date Format.
1. Press on the phone to enter the Options list.
2. Select Preferences.
3. Select Time and Date.
4. Select Time Zone. A list of Time Zones display for different areas of the world.
5. Select a Time Zone that applies to your area. The default Time Zone is US-Eastern.
6. Press Done to save the Time Zone setting.
1. Press on the phone to enter the Options list.
2. Select Preferences.
Options Menu
28 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
Set Time Servers
With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration
server. The phone will use the time from Time Server 1 unless it is not configured or unavailable, in which case it will
move on to Time Server 2, and if necessary Time Server 3.
Language
You can change the Input Language used on your phone. The Screen Language is set to English.
Phone Status
The Phone Status option on the IP phone displays the status of your phone to the LCD display.
This option allows you to view your phone’s:
• Network status including your phone’s IP and MAC address
• Local Area Network (LAN) port information
• PC Port information (if PC link exists)
• Firmware version
• Error messages from the last reboot or startup
• Copyright information
Use the following procedure to view the status of your phone using the IP Phone UI.
3. Select Time and Date.
4. Select Daylight Savings.
5. Select a Daylight Savings time from the list of options. The default is Automatic. Valid values are OFF, 30 min sum-
mertime, 1h summertime, and Automatic (Default).
6. Press Done to save the Daylight Savings value you selected.
1. Press on the phone to enter the Options list.
2. Select Preferences.
3. Select Time and Date.
4. Select Time Server 1, Time Server 2, or Time Server 3.
5. Using the keys on the keypad, enter an IP address or domain name for the time server.
Use the Backspace key to move back a space and delete a character. Use the Dot softkey to enter dots within the IP
address or domain name. Use the ABC softkey to toggle between entering numbers and entering letters.
6. Press Done to save the time server setting.
1. Press on the phone to enter the Options list.
2. Select Preferences.
3. Select Language.
4. Select Input Language.
5. Select a language to use for character input.
6. Press Done to save the language you selected.
1. Press on the phone to enter the Options list.
Options Menu
The option you select displays to the LCD. Use the 5 and 2 keys to scroll the through the LCD display.
User Password
This option allows you to change the user password for your phone. Changing your password ensures that only you can
alter your phone settings, and helps keep your system secure.
If you forget your password, contact your System Administrator for assistance.
Restart Phone
You may want to restart your phone to check for updates on the server. You may occasionally need to restart your phone
to set changes or updates to your phone or network settings. You may also need to restart your phone if you have been
asked to do so by your System Administrator, or should you experience any unexpected behavior.
2. Select Phone Status.
3. Select the option you want to view:
• IP&MAC Address
• LAN Port
• PC Port
• Firmware Info
• Error Messages
• Copyright
Notes:
Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters
are not allowed). The default password is an empty string (i.e. leave the field blank).
If required, use the following keys while entering a password
• Backspace softkey moves cursor back a space and deletes characters
• Cancel softkey cancels the password changing process without saving.
1. Press on the phone to enter the Options list.
2. Select User Password and press Select.
3. At the Current Password: prompt, enter the current user password and press Enter.
4. At the New Password: prompt, enter the new user password and press Enter.
5. At the Re-enter Password: prompt, re-enter the new user password and press Enter. The message Password Changed
displays on the screen.
1. Press the button on the phone to enter the Options list.
2. Select Restart Phone.
3. When the prompt, Are you sure you wish to restart the phone? appears, press the Restart softkey. If you do not wish to
restart your phone, press Cancel.
Note:
Your phone is out of service temporarily during the restart and downloading process.
Options Menu
30 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
Phone Lock
You can lock your phone to prevent the phone from being used or configured. You can lock the phone using the Options
menu or using a configured softkey on the phone.
Lock the Phone
Unlock the Phone
1. Press on the phone to enter the Options list.
2. Select Phone Lock and press Select.
3. At the Lock the phone? prompt, press Ye s . The message Phone is locked displays.
1. Press on the phone to enter the Options list.
2. At the prompt, To unlock the phone, enter your user password and press Enter.
The phone unlocks.
Line Keys, Programmable Keys, and Softkeys
Line Keys, Programmable Keys, and Softkeys
This section describes the Multiple Line/Call Appearance Keys (L1, L2, L3, and L4) located on the bottom-right of the
phone, and the customizable programmable keys and softkeys located at the top of the phone. The following illustration
shows the 6737i model; however, the 6735i model has the same placement of features, except that it has a smaller LCD
screen.
Multiple Line and Call Appearances
The 6735i and 6737i phones have four hard line/call appearance buttons, each with a corresponding status light.
These line/call appearance buttons and lights can represent physical lines, calls for your extension, or calls from a group
that your extension is part of. By pressing a line/call appearance button, you connect to the line or call it represents. The
line/call appearance light indicates the status of that line or call. When the phone is taken off-hook, the phone automati-
cally selects a line for you.
When you have more than one call, you can use the 3 and 4 navigation buttons to scroll left and right to the different
call information. Icons 3 and 4 appear if there is call information either left, right or both sides of the current information
you are viewing.
The display shows which line the call information is referring to (L1, L2, L3, L4, etc.), the Caller ID information (name and
number, if available), the call status (Connected, Ring, Hold, etc.) and the timer specific to that call.
Line/Call Appearance Light Behavior Line/Call Appearance Status
Off Idle line or no call activity
Light flashes quickly Ringing
Light is solid Connected
Light flashes slowly Hold
Multiple Line/
Call Appearance
Keys
Programmable Keys
Softkeys
Line Keys, Programmable Keys, and Softkeys
32 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
Softkeys and Programmable Keys
The 6735i and 6737i phones have six multi-functional top programmable keys and six multi-functional bottom softkeys:
• Six Top Keys: programmable keys for up to six programmable functions
• Six Bottom Keys: programmable state-based softkeys for up to 20 programmable functions
Your System Administrator can assign the following functions to the programmable keys and softkeys on the phone or
expansion module.
State-Based Softkeys
The 6735i and 6737i bottom softkeys can be configured to display specific state-based functions when a softkey is being
used.
• ACD Sign In
• ACD Sign out
• ACD Available
• ACD Unavailable
• AsstCallPush
• AsstInitCall
• AsstOptIn
• AsstOptOut
• BLF
• BLF/List
• BLF/Xfer
• Call Forward
• Call Log
• Callers List
• Call Park/Pickup
• Call Pull
• Call Return
• Conference
• Directory
• Do Not Disturb
• Empty
• ExecFileAct
• ExecFileDeact
• Flash
• Icom
• Last Call Return (LCR)
• Line
• (None)
• Paging
• Park
• Phone Lock
• Pickup/ParkRtrv
• Redial
• Services
• Speeddial
• Speeddial 8
• Speeddial 100
• Speeddial/Xfer
• Sprecode
• Transfer/Xfer
• Voicemail
• XML
Note:
Keys can also be set up to quickly to access features such as call return (*69) or voicemail. Quick access features like call
return and voicemail must first be configured on your PBX in order to work on your phone. See your System Adminis-
trator for more information.
Softkeys
(state-based)
Line Keys, Programmable Keys, and Softkeys
The following table describes the states available to configure for the softkeys.
The following table identifies the applicable default states for each softkey type on the IP phone.
ACD (Auto Call Distribution) Keys
The ACD softkeys provide Clearspan Call Center agents with quick access to Auto Call Distribution functions. Your System
Administrator can configure softkeys for activating ACD Sign In, ACD Sign Out, ACD Available, and ACD Unavailable. The
administrator can also have the softkeys play an audio prompt indicating the agent’s new state.
State Description
Idle The phone is not being used.
Connected The current line is in an active call (or the call is on hold).
Incoming The phone is ringing.
Outgoing You are dialing a number, or the far-end is ringing.
Busy The current line is busy because the line is in use or the line is set as DND.
Softkey Type Default States
Auto Call Distribution (ACD) Idle
BLF Idle, Connected, Incoming, Outgoing, Busy
BLF/List Idle, Connected, Incoming, Outgoing, Busy
BLF/Xfer Idle, Connected, Incoming, Outgoing, Busy
Call Forward Idle, Connected, Incoming, Outgoing, Busy
Callers List Idle, Connected, Incoming, Outgoing, Busy
Conference Idle, Connected, Incoming, Outgoing, Busy
Directory Idle, Connected, Incoming, Outgoing, Busy
DND Idle, Connected, Incoming, Outgoing, Busy
Empty Idle, Connected, Incoming, Outgoing, Busy
Flash All states disabled.
Intercom Idle, Connected, Incoming, Outgoing, Busy
Last Call Return Idle, Connected, Incoming, Outgoing, Busy
Line Idle, Connected, Incoming, Outgoing, Busy
(None) All states disabled.
Paging All states disabled.
Park Connected
Phone Lock All states disabled.
Pickup Idle, Outgoing
Redial Idle, Connected, Incoming, Outgoing, Busy
Services Idle, Connected, Incoming, Outgoing, Busy
Speeddial Idle, Connected, Incoming, Outgoing, Busy
Speeddial/Xfer Idle, Connected, Incoming, Outgoing, Busy
Sprecode Connected
Transfer Idle, Connected, Incoming, Outgoing, Busy
XML Idle, Connected, Incoming, Outgoing, Busy
Line Keys, Programmable Keys, and Softkeys
34 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
AsstInitCall and AsstCallPush
Your System Administrator can assign softkeys to your phone to support the Executive-Assistant service. The AsstInitCall
and AsstCallPush softkeys allow an assistant to place a call on behalf of an executive.
To initiate a call for an executive, press the AsstInitCall softkey, and then enter the executive’s number and the destina-
tion number. If any of the numbers is not provided, you are prompted to provide it. To transfer the call to the executive
for whom the call is intended, press the AsstCallPush softkey. You can also transfer a filtered call that you answer before
pushing the call to the executive.
If the executive does not answer the call within a configured time, the call is sent back to your phone.
AsstOptIn and AsstOptOut
Your System Administrator can assign softkeys to your phone to support the Executive-Assistant service. One Executive-
Assistant feature that might be supported on your phone is the ability to opt in or opt out of an executive’s pool of assis-
tants. If you have AsstOptIn and AsstOptOut softkeys on your phone, you have this ability. Press AsstOptIn to opt in to
an executive’s pool, or AsstOptOut to opt out of the pool.
BLF (Busy Lamp Field)
The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status
(busy or idle) of extensions on the IP phone.
Example
A Supervisor configures BLFs on his phone for monitoring the status of a worker’s phone use (busy or idle). When the
worker picks up his phone to make a call, a busy indicator on the Supervisor’s phone shows that the worker’s phone is in
use and busy.
The busy and idle indicators show on the IP phone screen display next to the key programmed for BLF functionality.
When the monitored user is idle, an icon with the handset on-hook shows next to the BLF key. When the monitored user
is on an active call, a small telephone icon is shown with the handset off-hook.
BLF/List
The BLF/List feature on the IP phones is specifically designed to support the Clearspan Busy Lamp Field feature.
This feature allows the IP phone to subscribe to a list of monitored users defined through the Clearspan web portal. Your
System Administrator configures the BLF/List Key.
In addition to monitoring the idle and busy state, the BLF/List feature also supports the ringing state. When the moni-
tored user is idle, there is a small telephone icon shown with the handset on-hook. When the monitored user is on an
active call, a small telephone icon is shown with the handset off-hook.
Example
A receptionist has a 6735i running Clearspan firmware that subscribes to a list of extensions from the Clearspan Applica-
tion Server. On the phone, the key LEDs illuminate either flashing, solid, or turn off depending on the state of those
extensions.
Note:
Your System Administrator must have BLF/List enabled on the Clearspan Server. Contact your System Administrator for
more information.
Note:
The Clearspan BLF feature is not the same as the Clearspan Shared Call Appearance (SCA) feature and does not permit
call control over the monitored extension.
Line Keys, Programmable Keys, and Softkeys
BLF/Xfer
The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions, the
key shows the status of the monitored lines. The Xfer key allows a call to be transferred to other recipients blindly or con-
sultatively. The BLF/Xfer key combines the BLF and Xfer key's functionality together allowing you to transfer calls or use BLF
with one key.
You can use this key to perform the BLF function as well as use it as a transfer key to transfer calls.
• BLF/Xfer and BLF: A BLF/Xfer key can be configured to subscribe to an extension and monitor the status of the exten-
sion, similar to the BLF key functionality. Changes of the state of the monitored extension are indicated by an LED/icon.
• BLF/Xfer and Blind Transfer Calls: When the focused line is in the connected state, pressing the BLF/Xfer key transfers
the call to the extension unconditionally, disregarding the status of the monitored extension.
If transferring a call to an extension fails, a message Transfer Failed displays on the phone, and you can reconnect the
call (get the call back) by pressing the line key again.
• BLF/Xfer and Call Forward: When the focused line is in the ringing state, pressing the BLF/Xfer key forwards the call to
the extension unconditionally, disregarding the status of the monitored extension.
• BLF/Xfer and Speed Dial: When the focused line and the monitored extension are idle, pressing the BLF/Xfer key causes
the phone to go offhook and dial the number of the extension.
Note:
It is recommended that the Switch UI Focus to Ringing Line parameter be enabled when using the BLF/Xfer feature.
For more information about this parameter, see “Stuttered Dial Tone” on page 55.
Line Keys, Programmable Keys, and Softkeys
36 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
Call Forward Key
Your System Administrator can configure the Call Forward (CFWD) function on a softkey, programmable key, or expan-
sion module key. You can also access the CFWD menus by selecting Call Forward from the phone’s Options menu. Use
call forwarding when you want incoming calls to be forwarded to another number when your phone is in the busy state,
in the no answer state, or always. When the phone is set to forward calls, the Message Waiting Indicator (MWI) and Call
Forward softkey lights are on.
1. Press the Call Forward softkey, or press on the phone and select Call Forward. The Call Forward menu displays.
Use the 2and 5 keys to scroll through each mode.
In this example, CFWD All is enabled as indicated by a check mark (
), CFWD Busy is enabled but no call forward
phone number is configured as indicated by a
!, and CFWD No Answer is disabled, as indicated by an X.
2. Select a mode using the 2and 5 keys.
• All - Enables CFWD All on the phone and forwards all incoming calls to the specified number.
• Busy - Enables CFWD Busy on the phone and forwards incoming calls to a specified number if DND has been
enabled OR if the phone is currently engaged in another call.
• No Answer - Enables CFWD NoAns on the phone and forwards incoming calls to a specified number if the call has
not been answered for the specified number of rings.
Note:
If CFWD All is enabled, the CFWD All settings take precedence over CFWD Busy and CFWD NoAns.
You can also use the following keys if required:
• All Off - Disables all CFWD modes.
• All On - Enables all CFWD modes.
• CopytoAll - Copies the call forward phone number and state of the Call Forward mode (All, Busy, No Answer) in
focus to every Call Forward mode. For example, if you have the cursor pointing at the “All” state and it is enabled
and has a call forward phone number configured, pressing the CopytoAll key enables the Busy state and the
NoAns state and assigns the same phone number to both states.
• Cancel - Cancels any configuration you may have made without saving. To cancel a configuration, you must press
this CANCEL key before pressing the DONE key.
2.Busy !
3.No Answer X
Change CopyToAll
All Off Cancel
All On Done
Call Forward Mode
1.All
Indicates
Indicates
CFWD Enabled
CFWD Disabled
Indicates
no CFWD phone
number configured
Line Keys, Programmable Keys, and Softkeys
Call Logs
Call Logs is a stored log of your incoming calls. Your System Administrator can assign the Call Logs key to any key on the
top or bottom keys on the phone. Pressing the Call Logs key displays the most recent received, placed, and missed calls
that you can view and dial. You can also add a phone number to your speed dial list.
3. Press the Change key for the mode you selected in step 2. This displays the Call Forward State screen.
4. Press the Change key in the CFWD State screen. With the cursor in the State field, toggle the state ON and OFF by
pressing the Change key.
5. Use the 2 arrow key to scroll to the Number field. Enter a phone number to apply to the current state in focus. When
the phone is in the state you specified, and a call comes into the phone, it forwards the call to the number you specify.
Use the BACKSPACE key if required to delete characters.
6. Use the 2 arrow key to scroll to the No. Rings field. Press the Change key to select the number of rings to apply to
the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 3.
When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number
of times you specify in the No. Rings screen, and then forwards the call.
7. Press DONE in the CFWD State Screen to save all changes.
8. Press DONE in the CFWD Mode Screen to save all changes.
1. Press the Call Logs key.
2. Select Dialed, Received, or Missed.
3. Use the 2 and 5 keys to scroll through the line items in the Call Logs.
4. To view details such as the phone number and date/time, press Display. To dial an entry from the Call Logs, press
Dial. To save a line item to the next available empty speed dial code, press Add Speed.
5. To exit the Call Logs, press Back and Done.
State: OFF
Number:
No. Rings: 1
Change
Cancel
AllAccts Done
Call Forward
Mode No Answer
State: ON
Number:5551212
No. Rings: 3
Change
Cancel
AllAccts Done
Call Forward
Mode No Answer
State: ON
Number:
No. Rings: 1
Change
Cancel
AllAccts Done
Call Forward
Mode No Answer
State: ON
Number:5551212_
No. Rings: 1
Backspace
Cancel
AllAccts Done
Call Forward
Mode No Answer
Change
Change the
State
Change the
Number
Change the
No. Rings
Line Keys, Programmable Keys, and Softkeys
38 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
Call Park/Pickup
You can "park" a call by putting it on hold, and then hang up and retrieve the call from any phone.
Call Pull
The Call Pull function retrieves an existing active call from another one of your devices. Press the Call Pull softkey to
move an active call from another endpoint to the 6735i or 6737i phone. For example, you can move a call from your
mobile phone to your desk phone.
Call Return
The Call Return feature allows you to call the person who last called you. Calls can be returned only to numbers that are
acceptable according to your Outgoing Calling Plan. Press the Call Return softkey to dial the phone number of the last
caller.
Callers List
The Callers list is a stored log of your incoming calls. The phone stores information on up to 200 incoming calls in the
Callers list. Your telephone logs the number and name (if available) of the callers, when they last called, and the number
of times they tried to reach you.
When the Callers list is full, the oldest call records are deleted to accommodate the information of new callers.
If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name in
a programmable key or the Directory, the Callers List displays the name and number.
The display shows you how many callers have been added to the list since you last checked it.
Callers List Screen Display
1. During an active call, press the Park softkey.
2. Dial the number where you want to park the call plus the # key, or dial # to park the call on your own
extension
.
3. Hang up or press the Goodbye key.
4. To pick up the parked call, left the handset on any phone, and press the Pickup key.
5. Dial the number where the call was parked plus the # key, or dial # to pick up a call parked on your own extension.
Display Item Description
450-349-0438 Indicates you have returned the call from the Callers list.
N MAR 04 3:30pm 2x "N" indicates a new call.
XX New Callers When you are not on the telephone and not in the Callers list, the display shows you how many callers have
been added to the list since you last checked it.
Indicates a missed (unanswered) call in the Callers list.
Indicates an answered call in the Callers list.
Indicates a Call Waiting call in the Callers list.
Line Keys, Programmable Keys, and Softkeys
You can view, scroll through, and delete line items in the Callers List from the IP phone UI. You can also directly dial from a
displayed line item in the Callers List.
Accessing the Callers List
Use the following procedure to access the Callers List.
Editing Entries in the Callers List
In the Callers List, if a dial pad key is pressed when a number and/or a name is displayed, the cursor automatically adds the
digit at the left side of the number to enable the entry of the prefix.
Use the following procedure to edit the Callers List.
Deleting Entries from the Callers List
You can delete individual items from the Callers List, or you can delete all items in the Callers List.
Use the following procedure to delete an individual item from the Callers List.
Indicates an incoming Call Waiting call.
John Burns
9054550055
Jun 8 2:41pm 2X
"2x" indicates this caller has called twice. The display shows the date and time of the last call from that caller.
1. Press the Callers List key.
2. Use the 2 and 5 keys to scroll through the line items in the Callers List.
3. To save a line item to a softkey for speed dialing, press the Save softkey and enter the line number at the "Save to?"
prompt that is already configured for speed dialing at a softkey.
4. To dial a displayed entry from the Callers List, pick up the handset, press the handsfree button, or press a
line key.
5. To exit the Callers List, press the Callers List key.
Important!
The Callers List does not save changes. Editing in the Callers List is generally used if you plan to call the number and
need to add a prefix.
1. Press the Callers List Key.
2. Press 2 and 5 to find the entry you want to edit. Press 2 to view the most recent call, or 5 to see the oldest call on
your list.
3. Press the EditNum softkey to begin editing.
4. Edit the number field using the respective keys on the dialpad.
Notes:
• Pressing 4 will move the cursor one character to the right while pressing 3 will move the cursor one character
to the left.
• Use the Backspace softkey to delete characters.
5. To dial the displayed number press , or just lift the handset, or press any line keys.
1. Press the Callers key.
2. Use the 2 and 5 keys to find the item you want to delete.
Display Item Description
Line Keys, Programmable Keys, and Softkeys
40 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
Use the following procedure to delete all items from the Callers List.
Missed Calls Indicator
The IP phone has a "missed calls" indicator that increments the number of missed calls to the phone. The number of calls
that have not been answered increment on the phone’s idle screen as <number> Missed Calls. As the number of unan-
swered calls increments, the phone numbers associated with the calls are stored in the Callers List. You can access the
Callers List and clear the call from the list. Once you access the Callers List, the missed calls indication on the idle screen is
cleared.
Use the following procedure to access and clear missed calls from the Callers List. Once you display the Callers List, the
<number> Missed Calls indicator clears.
Conf Key
The Conf key allows you to create a conference call from your phone. For more information, refer to “Creating Confer-
ence Calls” on page 17.
Directory Lookup
Your System Administrator can assign the Directory key to any top or bottom softkey on the phone. The Directory
Lookup application provides functions to search an LDAP or Outlook directory and then display the list on your phone
for dialing.
Do Not Disturb (DND)
Do Not Disturb (DND) is a feature on the phone that prevents the phone from ringing and receiving incoming calls. The
DND function allows you to turn DND ON and OFF. Your System Administrator configures DND. If DND is ON, the Mes-
sage Waiting Indicator (MWI) and DND softkey lights are on, and callers calling into the phone hear a busy signal or a
message, depending on how your System Administrator set up the configuration.
If the phone shares a line with other phones, only the phone that has DND configured is affected.
3. Press the Delete softkey.
4. Press the Delete softkey again at the prompt to erase the item.
1. Press the Callers List Key.
2. Press the Delete softkey.
3. Press the Delete All softkey to erase all items.
1. Press Callers List key on the phone.
2. Use the 2 and 5 keys to scroll through the line items in the Callers List to find the line items that have the b icon with
the receiver ON. These are the missed calls to the phone.
3. To clear a line item from the Callers List, select the line item you want to delete and press the Delete softkey.
The line item is deleted from the Callers List.
1. Press the Directory key. If prompted, enter your Outlook credentials.
2. Search for any name by entering letters using the phone’s keypad.
3. Press Lookup to retrieve a list of possible names. You can scroll up and down in the list that is returned.
4. Press Dial to call the selected entry in the list. You can also press Display to search for additional numbers available
for the selected name, or Speed Dial to add the number to your Speed Dial.
5. To exit the Directory, press Back and Cancel.
Line Keys, Programmable Keys, and Softkeys
The second line on the screen of the IP phone shows when DND is set. Once DND is enabled, DND On displays on the LCD.
The second line on the screen of the IP phone shows when DND is set.
Empty Key
Your System Administrator can set a softkey to force a blank entry on the IP phone display for a specific key by setting the
softkey to Empty. The keys are added in order (from key 1 to key 20) after any hard-coded keys have been added. If a par-
ticular key is not defined (set to None), it is ignored.
ExecFilAct and ExecFilDeact
Your System Administrator can configure which calls to forward to an executive’s assistants using the Executive-Assistant
service, and can enable or disable call filtering. If call filtering is enabled, executives can activate or deactivate it using the
ExecFilAct and ExecFilDeact softkeys. When call filtering is deactivated, all calls are routed to the executive.
Flash
Your System Administrator can set a key to generate a flash event when it is pressed on the phone by setting the key to
flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example,
when the call is not on hold).
Icom (Intercom)
You can use the Intercom key to automatically connect with a remote extension for outgoing calls, and to answer an
incoming intercom call.
Your System Administrator can set specific incoming Intercom call features on the phone. For more information about the
incoming Intercom features and for procedures on setting these features, see “Group Paging” on page 50.
1. Press the Icom key.
2. Enter the extension number of the person you wish to intercom or the BLF key for that extension.
3. After a beep tone, your phone automatically connects with the remote extension and you can speak through its
speaker.
4. To cancel intercom, press
or the Cancel key.
5. When you are finished speaking, hang up the phone by placing the handset back on-hook or by pressing
or the line/call appearance button for the active call. When you hang up, the remote phone also hangs up.
DND
01/01/14 11:00am
L1 Screenname1
DND On
Services Icom
Directory
Callers
DND
01/01/14 11:00am
L1 Screenname1
DND On
6735i
6737i
Line Keys, Programmable Keys, and Softkeys
42 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
Line Key
Your System Administrator can set a programmable key or softkey to act as a line/call appearance key on the phone. This
key acts as a line that behaves the same as a hard line key (Line 1, Line 2, Line 3, and Line 4). For more information about
the behavior of line keys, see “Multiple Line and Call Appearances” on page 31.
If you configure line keys for the bottom softkeys, the status of the lines/call appearance keys appear on the phone’s dis-
play as shown in the following images.
Icons next to the softkeys on the phone’s display indicate the status for that line or call. The following table provides a
description for each icon.
Depending on how the phone has been configured, the maximum number of total line/call appearances that can be
configured is nine (four line/call appearance hard keys plus five softkeys or programmable keys). If all line/call appear-
ances have been set up between two different numbers, a total of eight lines can be configured.
This means that when all line/call appearances are in use, one call is connected while the rest are on hold. No further out-
going or incoming calls can be made until one of the line/call appearances becomes available.
In active states, such as ringing, conference, connected, etc., all softkeys disappear except softkeys that have been set up
as line/call appearances and any context-dependent softkeys required for the active state, such as the Drop softkey in
the connected state. Typically, context-dependent softkeys appear in the top left position and all line/call appearance
softkeys appear in the remaining positions.
Paging Key
Your System Administrator can configure a Paging key on the phone that allows you to send a Real Time Transport Proto-
col (RTP) stream to pre-configured multicast address(es) without involving SIP signaling. Your administrator enters a
multicast IP address(es) and a port number for the Paging key, that when pressed, initiates an outgoing multicast RTP
Activity Light Icon Description
Idle Solid There is no call activity for the line/call appearance softkey.
Connected Solid A call is connected to your phone on this line/call appearance softkey.
The equivalent on a line/call appearance hard key is a solid green light.
Ringing Flashing A call is ringing on your phone on this line/call appearance softkey.
The equivalent on a line/call appearance hard key is a fast flashing green light.
On Hold Flashing A call is on hold on your phone on this line/call appearance softkey.
The equivalent on a line/call appearance hard key is a slow flashing green light.
Note:
In some situations, such as during a conference call, the line/call appearance softkeys may overwrite some of the con-
text dependent softkeys. In this case, instead of the Previous and Next softkeys, up or down icons, 5 and 2 appear on
the display. By using the 5 and 2 navigation keys, you can access the same functionality as the Previous and Next
softkeys.
01/01/14 11:00am
L1 John Smith
L5 L8
L6 L9
L7
6735i
6737i
Line Keys, Programmable Keys, and Softkeys
session. This is called Group Paging on the IP phones. Your System Administrator can also specify group paging RTP
addresses that the phone listens for when receiving RTP streams. Your administrator can specify up to five listening multi-
cast addresses.
For more information about Group Paging and how it works, and to specify multicast addresses, see “Group Paging” on
page 50.
The following procedure describes the use of the Paging key on the IP Phone. The procedure assumes your System
Administrator has already configured the Paging key.
Park/Pickup
The Park and Pickup keys allow you to park a call and retrieve it from another phone. For more information, refer to
“Parking and Picking Up Calls” on page 19.
Phone Lock Key
Your System Administrator can configure a key on the IP Phone to use as a lock/unlock key, assigning the function of the
key as Phone Lock.
After an lock/unlock key is configured, refer to the following procedures to use the key on the IP phone.
Notes:
• Recipient of a Paging call can set a global Do Not Disturb (DND) to ignore any incoming pages.
• For incoming Paging, the phone uses the Intercom configuration settings. The incoming Page is dependent on the
Allow Barge-In parameter setting and the Idling/On Call state.
1. On the IP Phone, press the softkey, programmable key, or expansion module key configured for Paging (labeled as
Group 1 in the following illustration).
The phone opens a multicast RTP session and an outgoing OR incoming phone screen displays as follows.
2. Press the Drop key to end the multicast RTP session and return to the idle screen.
Note:
If you enable global DND on the phone, the incoming multicast RTP session is dropped.
01/01/14 11:00am
L1 John Smith
Group 1
LAB
ACD
00:01
Paging
L1 John Smith
Drop
Line Keys, Programmable Keys, and Softkeys
44 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
Lock the Phone
Unlock the Phone
Redial Key
By default, the 6735i and 6737i have a dedicated Redial key. However, your System Administrator can assign the Redial
key to any key on the top or bottom keys on the phone. Pressing the Redial key displays the Redial List.
The redial list is available during active calls. It stores up to the last 100 numbers you called, allowing you to scroll
through and select the number you wish to redial.
Accessing the Redial List
Deleting an Item from the Redial List
Delete All Items from the Redial List
1. Press the LOCK key.
The phone locks.
The LED for the key AND the Message Waiting Lamp illuminate steady ON. An “Unlock” label appears next to the key
you just pressed.
2. Press the UNLOCK key.
A password prompt displays.
3. Enter your user password and press ENTER.
The phone unlocks.
The LED for the key AND the Message Waiting Lamp go OFF. The “Lock” label appears next to the key you just pressed.
Note:
Your System Administrator can set your Redial key to speed dial a specific number. Contact your System Administrator
for more information.
1. Press to display the most recently dialed number and use 2and 5 to scroll through the list to view the other
numbers.
Note:
Press twice to redial the most recently dialed number.
2. Press 2 to see the second most recently dialed number, or 5 to see the oldest call on your list.
3. To dial the displayed number press , or lift the Handset or press any line keys.
4. Press or the key to cancel.
1. Press .
2. Press
2 and 5 to find the item you want to delete.
3. Press the Delete Key, then press the Delete key again to erase the item.
1. Press .
2. Press the Delete Key, then press the Delete All Key to erase all items.
Line Keys, Programmable Keys, and Softkeys
Speeddial Key
The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed
dialing. You can program the keys on the 6735i and 6737i to speed dial outside numbers, dial directly to another person’s
line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail.
You can use the Speed 8 or Speed 100 softkeys, if available, to dial from or edit your Speed Dial list on the Clearspan sys-
tem. Speed dialing that is not accessed through a Speed 8 or Speed 100 key is local to the phone and will be lost if your
phone is replaced.
You can create speed dial keys using any of the following methods:
• By pressing the Speed 8 or Speed 100 softkeys
• Using the IP Phone UI at the path, Options->Preferences->Speed Dial Edit
• By pressing and holding a softkey, keypad key, or expansion module key
Speed Dial Prefix
The speed dial feature also allows your System Administrator to specify a preset string of numbers followed by a “+” that
the phone dials automatically after pressing the speed dial key. You can use this feature for numbers that contain long pre-
fixes.
For example, if you had the following speed dial configuration:
Key 1
Type=speeddial
Label=Europe Office
Value=1234567+
Line=2
Then, after you press key 1 on the phone, the prefix number displays on the phone screen. The phone proceeds to dial the
prefix number automatically and pauses for you to enter the remaining phone number using the keypad on the phone.
You can save up to 30 speed dial numbers on the 6735i and 6737i.
Use the following procedures to set speed dial on the phone.
Creating a Speed Dial Using Speed Dial 8 or Speed Dial 100
You can use the Speed 8 or Speed 100 softkeys, if available, to create speed dial functions that are saved on the Clearspan
system.
Note:
You can use a speed dial key while on an active call by placing the active call on hold first, and then pressing the speed
dial key.
1. Press the Speed 8 or Speed 100 softkey.
2. Select Options, and then select Add.
3. For Enter Speed Code, enter a speed dial code to apply to the speed dial entry using the keypad keys. You can enter
a number from 0 to 99.
4. Press Done to move to the next field.
5. For Enter Number, enter a number for the speed dial entry using the keypad keys.
6. Press Done to move to the next field.
Line Keys, Programmable Keys, and Softkeys
46 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
Press-and-Hold to Create a Speed Dial
Pressing and holding down a programmable key, softkey, keypad key, or expansion module key on the phone initiates a
speed dial feature that is only saved locally on the phone.
Creating or Editing a Speed Dial Using the Speed Dial Edit Option
You can use the Options menu to create or edit a press-and-hold speed dial key that is only saved locally on the phone.
7. For Enter Name, enter a name to apply to the speed dial key.
Use the keypad keys to enter the name. Continue to press the keypad keys to access the next letter for that key (i.e.
press 2 three times to access C). To insert a space between letters, press the Space softkey. To backspace and erase
a mistake, press the Backspace softkey.
Note:
The phone automatically uses an upper-case letter for the first letter of each word and a lower-case letter for all sub-
sequent letters in the word. If necessary, use the ABC 4 softkey to specify upper-case letters or lower-case letters
when entering the name.
8. Press the Done softkey to save the speed dial information to the speed dial code you selected.
Note:
To remove a speed dial number from the phone, select the speed dial entry, press Options, and then press Delete.
Note:
When creating a speed dial key from the IP Phone UI, you must select a softkey, keypad key, or expansion module key
that has no preassigned function (key must be set to None).
1. Press and hold an unconfigured programmable key, softkey, keypad key, or expansion module key. The speed dial
entry screen displays.
Note:
You can press the Cancel softkey at anytime during the speed dial programming to cancel and not save the speed
dial information.
2. In the Enter Number: field, enter a number for the speed dial key using the keypad keys. You can enter up to 16 digits
in the Enter Number: field.
Note:
When in the Enter Number: field, the phone automatically switches to the numbers softkey.
3. Press the 2 key to move to the next field.
4. In the Line: field, select a line to apply to the speed dial key. This is the line that the phone opens to dial the number
after you press the speed dial key. By default, the phone uses Line 1 for the speed dial key. If you want to use a different
line, press the Change key, or press the
4 key to select another line.
5. Press the Save softkey to save the speed dial information to the speed dial key you selected.
Note:
To delete or remove a speed dial configuration from the phone, you can press the Remove key.
1. Press on the phone to enter the Options list.
2. Select Preferences and press Select.
3. Select Speed Dial Edit and press Select. The prompt displays, Press SD button. All current speed dial key LEDs flash
(for softkeys, programmable keys, and expansion module keys). All other function key LEDs turn off during this
process. After you press a speed dial key for editing, the phone restores all key LEDs to their previous state.
Note:
If you select a key that is currently set as a speed dial key, the speed dial information displays for you to edit.
Line Keys, Programmable Keys, and Softkeys
Speeddial/Xfer
The Speed Dial key allows a number to be dialed quickly by pressing one key configured for speed dialing. The Xfer key
allows a call to be transferred to other recipients blindly or consultatively. The Speeddial/Xfer key combines the Speed
Dial and Xfer key's functionality together, allowing you to transfer calls or use Speeddial with one key.
The Speeddial/Xfer key has the following capabilities:
• Speeddial/Xfer and Speed Dial: When the phone is in the idle state, pressing the Speeddial/Xfer key causes the phone
to go offhook and dial the predefined extension.
• Speeddial/Xfer and Blind Transfer: When the phone is connected to a call, pressing the Speeddial/Xfer key blind trans-
fers the call to the predefined target.
If transferring a call fails, a message Transfer Failed displays, and you can reconnect the call (get the call back) by press-
ing the line key again.
• Speeddial/Xfer and Call Forward: When the phone is in the ringing state, pressing the Speeddial/Xfer key forwards the
call to the predefined extension.
Sprecode Key
Your System Administrator can set a key to automatically activate specific services offered by the server by setting a key to
Sprecode. For example, if the sprecode value of *82 is configured, then by pressing the key, *82 automatically activates a
service provided by the server. The value you enter for this field is dependent on the services provided by the server. Con-
tact your System Administrator for information about available services.
4. Press an unconfigured softkey, programmable key, keypad key, or expansion module key.
Notes:
• You can press the Cancel softkey at anytime during the speed dial programming to cancel and not save the
speed dial information.
• If a number on the keypad is set up as a speed dial key, pressing the applicable number in the speed dial editing
process displays the speed dial edit screen. The edit screen allows you to change the Speed Dial Number and
Line setting.
• If you press a key that is NOT set up as a speed dial key, the phone displays an Invalid Key message. However, if
you press-and-hold an empty digit key, softkey, or expansion module key set to NONE, the phone initiates the
Add a speed dial Key process, allowing you to set up a new speed dial key. For more information, see
“Creating a
Speed Dial Using Speed Dial 8 or Speed Dial 100”
on page 45.
5. In the Enter Number: field, enter a number for the speed dial key using the keypad keys. You can enter up to 16
digits in the Enter Number: field.
Note:
When in the Enter Number: field, the phone automatically switches to the numbers softkey.
6. Press the 2 key to move to the next field.
7. In the Line: field, select a line to apply to the speed dial key. This is the line that the phone opens to dial the number
after you press the speed dial key. By default, the phone uses Line 1 for the speed dial key. If you want to use a
different line, press the Change key, or press the
4 key to select another line.
8. Press the Save softkey to save the speed dial information to the speed dial key you selected.
Note:
To delete or remove a speed dial configuration from the phone, you can press the Remove key.
Note:
It is recommended that the Switch UI Focus to Ringing Line parameter be enabled when using the Speed Dial/Xfer
feature. For more information about this parameter, see “Stuttered Dial Tone” on page 55.
Line Keys, Programmable Keys, and Softkeys
48 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
Transfer/Xfer
The Transfer or Xfer key allows you to perform a blind or consultative transfer of an active call to another phone num-
ber. For more information, refer to “Transferring Calls” on page 19.
Voicemail
The Voicemail feature on the 6735i and 6737i IP phones allows you to use a line, configured with a phone number for
dialing out, to connect to a voicemail server. Each assigned Voicemail number can have one Voicemail access phone
number.
The Voicemail list displays a list of phone numbers assigned to the phone that have registered voicemail accounts associ-
ated with them. Contact your System Administrator for information about lines configured for Voicemail.
The phone displays up to 99 voicemail messages for an account even if the number of voicemails exceeds the limit.
Registered account numbers/URIs that exceed the length of the screen, either with or without the voicemail icon and the
message count, are truncated with an ellipse character at the end of the number/URI string.
The end of the Voicemail list displays the number of new voicemail messages (if any exist).
From a selected item in the Voicemail list, you can also lift the handset (go offhook) to make an outgoing call using the
voicemail access phone number.
XML Key
Your System Administrator can create customized XML menu services and load them to your IP phone. These services
include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts.
Your System Administrator configures the XML key.
After the XML application is applied, you can use the IP Phone UI to access the XML services.
Note:
The Voicemail list does not display the voicemail access number.
1. Press the Voicemail softkey on the phone if your System Administrator has configured it.
2. Enter your Voicemail password if prompted. Or, use the 2 and 5 keys to scroll through the line items in the Voicemail
list, and then press or 4 or a Line key to make an outgoing call using the voicemail access phone number
associated with the line for which the voicemail account is registered.
Note:
The XML services must be set up by your System Administrator before you can use the key. Contact your System
Administrator for more information.
1. Press the XML key on the 6735i phone. A Custom Features screen displays, or the title specified.
2. Use the 5 and 2 to scroll through the customized features.
3. For menu and directory services, select a service to display the information for that customized service. Message
services display to the screen after pressing the programmable key. For user input services, follow the prompts as
appropriate.
4. To exit from the Custom Features screen, press the XML key again.
Additional Features
Additional Features
This section describes additional features your System Administrator can set up for your 6735i or 6737i phone. A multitude
of other features are available depending on whether or not your System Administrator has configured them for use. Con-
tact your System Administrator for feature availability and usage information.
Call Hold Reminder During Active Calls
Your System Administrator can enable the phone to initiate a continuous reminder tone on the active call when another
call is on hold. For example, when this feature is enabled, and the call on Line 1 is on hold, and then the you answer a call
on Line 2 and stay on that line, a reminder tone is played in the active audio path on Line 2 to remind you that there is still
a call on hold on Line 1. When this feature is disabled, a ring splash is heard when the active call hangs up and there is still
a call on hold.
Call Hold Reminder (on single hold)
Your System Administrator can enable or disable a feature that starts the reminder ring splash timer as soon as you put a
call on hold (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash
periodically for the single call on hold. When disabled, no reminder ring splash is audible.
Call Waiting Tone Period
Your System Administrator can specify a specific time period (in seconds) for the call waiting tone to play at regular inter-
vals on an active call. A value of “0” is the default and plays the call waiting tone only once on the active call. When the
incoming caller hangs up, the call waiting tone stops on the existing active call.
Display DTMF Digits
Your System Administrator can configure a feature that allows DTMF (dual-tone multi-frequency) digits to display to the
phone when using the keypad to dial, or when dialing from a softkey, programmable key, or expansion module key.
DTMF is the signal sent from the phone to the network that you generate when you press the phone’s touch keys. This is
also known as “touchtone” dialing. Each key you press on your phone generates two tones of specific frequencies. One
tone is generated from a high-frequency group of tones and the other from a low frequency group.
If Display DTMF Digits is enabled, the digits you are dialing from the keypad, softkey, or programmable key, display to the
IP phone’s LCD display. This parameter is disabled by default (no digits display when dialing).
Goodbye Key Cancels Incoming Calls
Your System Administrator can configure the phone so that the Goodbye key drops a second incoming call. If your System
Administrator enables this parameter, which is the default, pressing the Goodbye key rejects calls coming into the phone
while you are on an active call.
If this feature is disabled, and you receive another call when an active call is already in progress., the phone allows you to
Answer or Ignore the second incoming call. When this parameter is disabled, pressing the Goodbye key hangs up the
active call.
Additional Features
50 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
Group Paging
Push-to-Talk and Instant Group Call (Clearspan)
Your System Administrator can configure the phone to use paging through the Clearspan system. The Clearspan group
paging feature allows you (using SIP signalling) to unidirectionally page a predefined group of users by dialing an
assigned DN or extension. The group is called and connected in a multi-way conference with the caller. When the group
members’ phones are set to Auto-Answer, their phones automatically answer the page.
Group RTP Paging (RTP Streams)
Your System Administrator can configure the phone to receive a Real Time Transport Protocol (RTP) stream from pre-con-
figured multicast address(es) without Clearspan and without involving SIP signaling. Your administrator can specify up
to five multicast addresses that the phone listens for on the network.
The 6735i or 6737i phone in the local network listens for RTP on the preconfigured multicast address. The Phone displays
the Paging message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.
The recipient can drop the incoming page if required. The recipient can also set Do Not Disturb (DND) to ignore any
incoming pages.
For incoming RTP multicasts, the ringing display is dependent on the setting for the Allow Barge-In parameter. (See
“Allow Barge In” on page 51.) If this parameter is disabled, and there is no other call on the phone, then the paging is
automatically played via the default audio device.
If there is an existing call on the phone, the call initially displays in the ringing state. You have the option to accept/ignore
the call. If the Allow Barge-In parameter is enabled, the RTP multicast call barges in, and any existing calls are put on
hold.
If an RTP multicast session already exists on the phone, and the phone receives another incoming RTP multicast session,
the priority is given to the first multicast session and the second multicast session is ignored. The behavior for the incom-
ing calls in this case is also based on the setting for the Allow Barge-In parameter. The incoming call is handled as if there
were an existing call already on the phone.
Incoming Intercom Call Features
By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom
key on your phone. The phone automatically plays a warning tone when it receives an incoming intercom call. It also
mutes the microphone. If the intercom call comes into the phone while an active call is already present, the phone puts
the active call on hold and answers the intercom call.
Your System Administrator can change the behavior of how the phone handles incoming intercom calls by enabling/dis-
abling specific parameters.
• Auto Answer
• Microphone Mute
• Play Warning Tone
• Allow Barge In
Additional Features
Auto-Answer/Play Warning Tone
The auto-answer feature on the IP phone allows your System Administrator to enable or disable automatic answering for
an Intercom call. If Auto-Answer is enabled, the phone automatically answers an incoming intercom call. If Play Warning
Tone is also enabled, the phone plays a tone to alert you before answering the intercom call. If Auto-Answer is disabled,
the phone treats the incoming intercom call as a normal call. Auto-Answer and Play Warning Tone are enabled by
default.
Microphone Mute
Your System Administrator can mute or unmute the microphone on the IP phone for intercom calls made by the originat-
ing caller. Enabling this features mutes the intercom call. Disabling this feature unmutes the intercom call. Microphone
Mute is enabled by default.
Allow Barge In
Your System Administrator can configure whether or not the IP phone allows an incoming intercom call to interrupt an
active call. The Allow Barge In parameter controls this feature. When you enable the this parameter, which is the default
value, an incoming intercom call takes precedence over any active call, by placing the active call on hold and automatically
answering the intercom call. When you disable this parameter, and there is an active call, the phone treats an incoming
intercom call like a normal call and plays the call warning tone. Allow Barge In is enabled by default.
Message Waiting Indicator Line
Your System Administrator can configure the Message Waiting Indicator (MWI) to illuminate for a specific line or for all
lines. For example, if the MWI LED is configured on line 2 only, the LED illuminates if a voice mail is pending on line 2. If the
MWI LED is configured for all lines, the LED illuminates if a voice mail is pending on any line on the phone.
Play Call Waiting Tone
Your System Administrator can enable or disable the playing of a call waiting tone when a caller is on an active call and a
new call comes into the phone.
Preferred Line and Preferred Line Timeout
The phone has two available features called Preferred Line and Preferred Line Timeout. If your System Administrator
enables the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to
the preferred line. Then the next time you go off-hook to make another call, you pick up on the preferred line. Your admin-
istrator can also set a preferred timeout that specifies the number of seconds it takes for the phone to switch back to the
preferred line.
Note:
Your Administrator can set a time period delay before the phone automatically answers. Contact your System Admin-
istrator for more information.
Additional Features
52 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
The following table provides the behavior of the preferred line focus feature with other features on the phone.
Shared Call Appearance (SCA) Call Bridging
Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is
the ability to assign the boss' extension to a button on the secretary's phone. Calls can be transferred between two
phones with the same extension button by simply putting the call on hold at one phone and picking it up on the other.
Status LEDs light and flash in unison, allowing all people sharing the extension to see the status at a glance.
The phones include an enhanced SCA for the servers that support call bridging and allows two or more SCA users to be
connected in a call with a third party. Refer to the following example.
Phone Feature Preferred Line Behavior
BLF The phone switches back immediately after the call ends.
Call Return The phone switches back to the focused line immediately after the call ends.
Caller ID If the Switch UI Focus To Ringing Line parameter is disabled, you can see the Caller ID when the phone switches the focus
to the ringing line.
Conference For incoming calls, the phone switches back immediately after the call ends.
Dialing For incomplete dialing on a non-preferred line, the focus does not change if some digits are entered.
If no digits are entered or digits were cleared, the focus changes to preferred line after the time out has passed without activ-
ities.
Factory Default Factory default and recovery mode clears the Preferred Line and Preferred Line Timeout parameters, and the phone oper-
ates in a non-preferred line mode.
Park The phone switches back immediately after the call ends.
Redial The phone switches back immediately after the call ends.
Speed Dial The line is already specified when the speed dial is created. The phone switches back immediately after the call ends.
Transfer/Xfer For incoming or outgoing calls, the current behavior is that the same line used to transfer the call does not change. For incom-
ing calls, the phone switches back immediately after the call transfers.
Voicemail The phone switches back immediately after the call ends.
Notes:
• If a value of 0 is specified for the preferred line parameter, it disables the preferred line focus feature.
• If a value of 0 is specified for the preferred line timeout parameter, the phone returns the line to the preferred line
immediately.
Additional Features
Using the example above, when a call comes into Phone 1, Phone 2 and Phone 3 can pick up the same call by pressing the
SCA line key. Phone 2 and 3 display the call they are bridging into on the LCD of the phones. Existing SCA parties in a
bridge or one-to-one call hear an audible beep when another party has joined the call.
If a phone is configured for SCA bridging and it attempts to join a call, but the account on the server does not have this
functionality enabled, an error message displays to the LCD on the phone.
The SCA call bridging feature is disabled by default on all phones. Your System Administrator can enable/disable this fea-
ture if required. Contact your System Administrator for more information.
Keys States and LED Behavior
There are two call states on the phones that support SCA bridging:
• Bridge-active - A bridged call is in progress.
• Bridge-held - The 3rd-party (i.e., non-SCA party) in the bridge is on hold.
The following tables provide the key states and LED behavior in an SCA bridge call for users involved in an SCA call and
users not involved in the SCA call.
Note:
Your Administrator must enable/disable the beep on the server-side.
Phone A calls the SCA number and
all the phones in the SCA environment
ring.
SCA phone 1 answers.
SCA phone 2 joins by
pressing SCA line. When
When 2 and 3 pickup,
1 can hangup.
phone 1 hangs up, 2 is still
connected. Phone 2 can
press the line key to
Note: You can place a call on hold while in an SCA bridged call, by pressing the SCA line key.
put SCA call on hold
leaving 3 still connected
to 1.
SCA phone 3 joins by
pressing SCA line. When
phone 1 hangs up, 3 is still
connected. Phone 3 can
press the line key to
put SCA call on hold
leaving 2 still connected
to 1.
Additional Features
54 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
Line Keys and Idle Screens
Softkey Line Keys
Programmable Line Keys
State Call LED Call Caller ID Non-Call LED Non-Call Caller ID
Idle N/A N/A Off N/A
Seized Solid Green None Solid Red None
Progressing (outgoing call) Green Called Party Solid Red None
Alerting (incoming call) Blinking Unselected Red N/A
Active Solid Green Far-end Solid Red Far-end
Held Slow Flashing Green Far-end Slow Flashing Red Far-end
Hold private Slow Flashing Green Far-end Solid Red Far-end
Bridge-active Solid Green Far-end Solid Red Far-end
Bridge-held Slow Flashing Green Far-end Solid Red Far-end
State Call Icon Call LED Non-Call Icon Non-Call LED
Idle Small circle None Small Circle None
Seized N/A N/A Solid Circle Solid Red
Progressing (outgoing call) Empty circle Solid Red Solid Circle Solid Red
Alerting (incoming call) Empty blinking circle Flashing Red N/A N/A
Active Empty circle Solid Red Solid Circle Solid Red
Held Reverse empty blinking circle Slow Flashing Red Solid Reverse Circle Slow Flashing Red
Hold private Reverse empty blinking circle Slow Flashing Red Solid Circle Solid Red
Bridge-active Empty circle Solid Red Solid Circle Solid Red
Bridge-held Reverse empty blinking circle Slow Flashing Red Solid Circle Solid Red
State Call Icon Call LED Non-Call Icon Non-Call LED
Idle Small circle None Small Circle None
Seized N/A N/A Solid Circle Solid Red
Progressing (outgoing call) Empty circle Solid Red Solid Circle Solid Red
Alerting (incoming call) Empty blinking circle Flashing Red N/A N/A
Active Empty circle Solid Red Solid Circle Solid Red
Held Reverse empty blinking circle Slow Flashing Red Solid Reverse Circle Slow Flashing Red
Hold private Reverse empty blinking circle Slow Flashing Red Solid Circle Solid Red
Bridge-active Empty circle Solid Red Solid Circle Solid Red
Bridge-held Reverse empty blinking circle Slow Flashing Red Solid Circle Solid Red
Additional Features
Line key Phone Behavior
SCA Voicemail Indicators
Visual indicators for voicemail messages on SCA lines can be enabled by your System Administrator. When an SCA-config-
ured line has a pending voicemail message, your Administrator has the option of configuring the phone to display an
envelope icon and the number of pending messages beside the softkey’s label corresponding to the line. Addition-
ally, the softkey’s LED will be illuminated.
Alternatively, the display can be configured to only show the envelope icon beside the softkey’s label (i.e. no indication of
the number of pending messages). Contact your System Administrator for more information.
Star Codes
All of the main call handling and extension management features using star codes can be set on your phone by your
Administrator. If these have not been set up, you can dial any star code commands on the 6735i or 6737i phone the same
way you would on a regular telephone. Refer to “Clearspan Feature Access Codes” on page 61 for a list of star codes. Con-
tact your System Administrator for more information.
Status Scroll Delay
Your System Administrator can specify a scroll delay option that allows you to set the time delay, in seconds, between the
scrolling of each status message on the phone. The default time is 5 seconds for each message to display before scrolling
to the next message. This time can be increased or decreased as required.
Stuttered Dial Tone
Your System Administrator can enable or disable the playing of a stuttered dial tone when there is a message waiting on
the IP phone.
Switch UI Focus to Ringing Line
Your System Administrator can configure a feature on the phone that controls the behavior of the phone when it receives
an incoming call and it is already in a connected call. When a call comes into the phone, and the phone is already on a con-
nected call, the phone switches focus to the ringing line to enable you to see who is calling. Your System Administrator can
turn off this functionality so that the phone stays focused on the connected call.
State Call Line Key Pressed Non-Call Line Key Pressed
Idle N/A Attempt to seize the line
Seized Hang up Ignore
Progressing Hang up Ignore
Alerting Answer N/A
Active Hold Bridge
Held Retrieve Bridge
Hold private Retrieve Ignore
Bridge-active Hold Bridge
Bridge-held Retrieve Bridge
Additional Features
56 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
XML Beep Support
Your System Administrator can enable or disable a beep to be audible when the phone receives an XML application. If
this feature is disabled, then no beep is heard when the XML application arrives to the phone.
Model M670i and M675i Expansion Modules
Model M670i and M675i Expansion Modules
The 6735i and 6737i IP phones offer optional M670i and M675i Expansion Modules that attach to the right side of the
phone to provide additional softkeys. The phones support up to three expansion modules (either M675i or M670i) when
powered via an optional power adapter. When using a PoE power source, one expansion module is supported.
Model M670i
The M670i provides 18 softkeys in each column (totaling 36 keys) on the keypad. Each key provides an LED for indicating
call status. The M670i provides a paper label for convenient key labeling.
After configuring the softkeys on the M670i Expansion Module, you can record the name of the softkey on the paper
labels provided with the Expansion Module. Press the softkey you want to use when applicable.
Softkeys
Model M670i and M675i Expansion Modules
58 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
Model M675i
The M675i provides 10 softkeys in each column (totaling 20 keys) on the keypad. The M675i also provides three keys at
the bottom left of the unit. These keys represent Page 1, Page 2, and Page 3 of the LCD display. The M675i has 20 keys
available on each page (totaling 60 softkeys). Each key provides an LED for indicating call status. The M675i provides an
LCD for displaying key labels.
Your System Administrator can configure the keys when an Expansion Module is attached to the 6735i or 6737i IP phone.
The M675i Expansion Module screen displays softkeys in column format. The function keys on the bottom left of the
Module allow you to display three full screens of softkeys. Each screen consists of two columns with the following default
headings on each page:
Page 1 "List 1" and "List 2"
Page 2 "List 3" and "List 4"
Page 3 "List 5" and "List 6"
Model M670i and M675i Expansion Modules
To use the M675i, press the function key for the page you want to display to the LCD (page 1, page2, or page 3), and press
the applicable softkey.
Note:
Your System Administrator can customize the headings on each M675i Expansion Module screen. Contact your System
Administrator for more information.
Softkeys
Function Keys
(Press for page 1)
(Press for page 2)
(Press for page 3)
Page 1 Screen
Page 2 Screen
Page 3 Screen
Troubleshooting Solutions
60 6735i/6737i User Guide for Clearspan – 2862-002 – September 2014
Troubleshooting Solutions
Why is my display blank?
Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you
can obtain an additional accessory, the Aastra PoE (Power over Ethernet) inline power supply, to provide power over
Ethernet locally to your phone. See the section Connecting to the Network and to Power in the installation guide for
details.
Why is my speakerphone not working?
If you press the button and the speaker light flashes and you do not hear dial tone through the speaker phone,
the Set Audio option in the phone’s Options list has been set up for headset use. Press a second time and if the
light goes out, the phone has been set up to be used only with a headset or handset. If the light stays on steady and you
hear dial tone, the phone has been set up so that you can alternate between the speakerphone and the headset by press-
ing . See the section “Set Audio” on page 25 for instructions on how to change the Set Audio option.
Why can’t I get a dial tone?
Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer
to the Installation and Setup section in the installation guide provided with your phone.
Why doesn’t my phone ring?
Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press
the volume button when the phone is on-hook and idle. For more information, refer to the Adjusting Volume section in
the installation guide provided with your phone.
Why is the light not coming on with a new Voice Mail Message?
Your phone system or service provider must provide “Visual” Message Waiting service for this function to work. Check
with your System Administrator for more information.
Why is my handset not working?
Check to ensure that the handset cord is fully connected to both the phone and handset. See the section Connecting a
Handset or Headset in the installation guide for information.
Why does my phone display the “No Service” message?
The phone displays the No Service message if the SIP settings have not been set up correctly.
Contact your System Administrator for more information.
Why does my phone display "Bad Encrypted Config"?
The IP phone displays Bad Encrypted Config because encrypted configuration files are enabled but the decryption pro-
cess has failed. Report this error to your System Administrator.
Clearspan Feature Access Codes
Clearspan Feature Access Codes
Feature Access Codes (FACs) can be set up as Speed Dial numbers and assigned to keys, or dialed directly from the keypad.
The following are the default feature access codes. If the codes are customized for your site, contact your System Adminis-
trator for information. Because Clearspan features are available by license only, you may not have access to all of them.
Code Name Definition
*34 Advice Of Charge Activa-
tion
Activates the Advice of Charge service for the next call when the service is not enabled for all
calls.
*77 Anonymous Call Rejec-
tion Activation
Activates the Anonymous Call Rejection service. After the user dials the feature access code,
the system plays an announcement to inform the user that the service has been successfully
activated. If the service was already active, the user still receives the announcement.
*87 Anonymous Call Rejec-
tion Deactivation
Deactivates the Anonymous Call Rejection service. After the user dials the feature access code,
the system plays an announcement to inform the user that the service has been successfully
deactivated, even if the service was never activated.
#8 Automatic Callback
Deactivation
Cancels all current pending callbacks.
#9 Automatic Callback
Menu Access
Provides access to an Interactive Voice Response (IVR) menu that lists the current pending call-
backs and allows the user to cancel individual callbacks.
*14 Clearspan Anywhere
E.164 Dialing
Allows users to dial E.164 numbers. The user dials the feature access code as an alias to the “+”
sign. The system replaces the feature access code digits with the “+” sign and resumes the call
with an E.164 number.
*15 Call Bridge Allows a Shared Call Appearance (SCA) location to initiate or join an SCA-Bridge, upon which
the Application Server automatically selects an appropriate call appearance to bridge on.
The Call Bridge FAC becomes visible when one or more of the following services are authorized
(service provider or group) or assigned (user):
Clearspan Anywhere
Shared Call Appearance
Shared Call Appearance 5
Shared Call Appearance 10
Shared Call Appearance 15
Shared Call Appearance 20
Shared Call Appearance 25
Shared Call Appearance 30
Shared Call Appearance 35
*72 Call Forwarding Always
Activation
Redirects incoming phone calls to another number, such as a mobile phone or administrative
assistant. After dialing the feature access code, the user dials the phone number where they
want their calls to be redirected.
*73 Call Forwarding Always
Deactivation
Deactivates the Call Forwarding Always service. Upon deactivation, calls ring on the user’s
phone unless the user has another service set up, such as Call Forwarding Busy, Call Forwarding
No Answer, or Do Not Disturb.
*21* Call Forwarding Always
Interrogation
Allows the user to get the current status and destination of the Call Forwarding Always service.
The status is active or inactive and the destination is voice mail or the current forwarding num-
ber.
*21 Call Forwarding Always
to Voice Mail Activation
Redirects incoming phone calls to the user’s voice mail.
#21 Call Forwarding Always
to Voice Mail Deactiva-
tion
Deactivates the Call Forwarding Always To Voice Mail service. Upon deactivation, calls ring on
the user’s phone unless the user has another service set up, such as Call Forwarding Busy, Call
Forwarding Busy To Voice Mail, Call Forwarding No Answer, or Do Not Disturb.
*90 Call Forwarding Busy
Activation
Redirects incoming phone calls to another number, such as a mobile phone or administrative
assistant, when the user is on the phone. After dialing the feature access code, the user dials
the phone number where they want their calls to be redirected.
*91 Call Forwarding Busy
Deactivation
Deactivates the Call Forwarding Busy service. Upon deactivation, calls ring on the user’s phone
unless the user has another service set up, such as Call Forwarding Always, Call Forwarding No
Answer, or Do Not Disturb.
Clearspan Feature Access Codes
62 6735i/6737i User Guide for Clearspan - 2862-002 - September 2014
*67* Call Forwarding Busy
Interrogation
Allows the user to get the current status and destination of the Call Forwarding Busy service.
The status is active or inactive and the destination is voice mail or the current forwarding num-
ber.
*40 Call Forwarding Busy To
Voice Mail Activation
Redirects incoming phone calls to voice mail when his user is on the phone.
#40 Call Forwarding Busy To
Voice Mail Deactivation
Deactivates the Call Forwarding Busy To Voice Mail service. Upon deactivation, calls ring on the
user’s phone unless they have set up another service such as Call Forwarding Always, Call For-
warding Always To Voice Mail, Call Forwarding No Answer, or Do Not Disturb.
*92 Call Forwarding No
Answer Activation
Redirects incoming phone calls to another number, such as a mobile phone or administrative
assistant, when the user does not answer the phone. After dialing the feature access code, the
user dials the phone number where they want their calls to be redirected.
*93 Call Forwarding No
Answer Deactivation
Deactivates the Call Forwarding No Answer service. Upon deactivation, calls ring on the user’s
phone unless they have set up another service such as Call Forwarding Busy, Call Forwarding
Always, or Do Not Disturb.
*61* Call Forwarding No
Answer Interrogation
Allows the user to get the current status and destination of the Call Forwarding No Answer ser-
vice. The status is active or inactive and the destination is voice mail or the current forwarding
number.
*41 Call Forwarding No
Answer To Voice Mail
Activation
Redirects incoming phone calls to voice mail when the user does not answer the phone.
#41 Call Forwarding No
Answer To Voice Mail
Deactivation
Cancels the Call Forwarding Busy To Voice Mail service. Upon deactivation, calls ring on the
user’s phone unless they have set up another service such as Call Forwarding Busy, Call For-
warding Busy To Voice Mail, Call Forwarding Busy, or Do Not Disturb.
*94 Call Forwarding Not
Reachable Activation
Redirects incoming phone calls to a different number when the user’s device is not accessible
by Clearspan. After dialing the feature access code, the user dials the phone number where
they want their calls to be redirected.
*95 Call Forwarding Not
Reachable Deactivation
Deactivates the Call Forwarding Not Reachable service. After deactivation, should the user’s
phone become unreachable, calls are no longer rerouted to an alternate device through the
Call Forwarding Not Reachable service.
*63* Call Forwarding Not
Reachable Interrogation
Allows users to get the status of the Call Forwarding Not Reachable service.
#76 Call Forwarding Selective
Activation
The Selective Call Forwarding service can be activated only if the service is configured with the
following minimum requirements:
The Default Call Forward to phone number/SIP URI is configured.
At least one selective criterion is configured and active.
#77 Call Forwarding Selective
Deactivation
Deactivates the Call Forwarding Selective service. After the service has been deactivated, no
criteria are used when a call is being redirected.
*67 Calling Line ID Delivery
Blocking per Call
Hides the user’s calling line ID for the next call. Before placing a call, the user dials the feature
access code; then places the call as usual.
*31 Calling Line ID Delivery
Blocking Persistent Acti-
vation
Prevents display of the user’s calling line ID for all calls.
#31 Calling Line ID Delivery
Blocking Persistent Deac-
tivation
Displays the user’s calling line ID for all calls.
*65 Calling Line ID Delivery
per Call
Displays the users calling line ID for the next call.
*68 Call Park Places a call on hold with the intent of retrieving it from another extension. The call can be
parked on the user’s own extension or on another extension within the same group.
*88 Call Park Retrieve Retrieves a call that has been parked.
*98 Call Pickup Answers the ringing phone within the assigned call pickup group. If more than one phone in
the assigned call pickup group is ringing, the phone that has been ringing the longest is
answered. Pickup groups are defined by the group administrator.
*11 Call Retrieve Retrieves an existing active call from another endpoint. The user dials the feature access code
from the location where the call is to be retrieved. This feature can be used from the primary
location, from a Shared Call Appearance alternate location, or from a Clearspan Anywhere loca-
tion.
Code Name Definition
Clearspan Feature Access Codes
*69 Call Return Call the phone number of the last received call. Calls can be returned only to numbers that are
acceptable according to the user’s Outgoing Calling Plan.
#92# Call Return Number Dele-
tion
Allows the user to delete the last incoming number for the Call Return service.
*43 Call Waiting Persistent
Activation
Turns on the Call Waiting service for all calls.
#43 Call Waiting Persistent
Deactivation
Turns off the Call Waiting service for all calls.
*70 Cancel Call Waiting Turns off the Call Waiting service for the next call.
*99 Clear Voice Message
Waiting Indicator
Clears the audible (and visible for some devices) message waiting indicator on the user’s
phone.
*33* Communication Barring
User-Control Activation
Activates the user’s current communication barring profile.
#33* Communication Barring
User-Control Deactiva-
tion
Deactivates the user’s current communication barring profile.
*#33# Communication Barring
User-Control Query
Provides information about the user’s current communication barring profile.
*57 Customer Originated
Trace
Places a trace on the last number that called the user.
*97 Directed Call Pickup Answers a call at a specific extension within the assigned call pickup group. To answer the ring-
ing call at an extension, the user dials the feature access code followed by that extension.
Call pickup groups are defined by the group administrator.
*33 Directed Call Pick-up with
Barge-in
Dials an allowed prefix, followed by the assigned code and an extension to either pick up a ring-
ing call in the user’s group or to join an ongoing call with someone in the group.
*55 Directed Voice Mail
Transfer
Transfers a caller on hold to voice mail.
*80 Diversion Inhibitor Prevents redirection services from being activated on the terminating side of an unanswered
call.
*78 Do Not Disturb Activa-
tion
Activates the Do Not Disturb service. When the service is active, the user’s phone does not ring
and all calls receive busy treatment, such as a voice message.
*79 Do Not Disturb Deactiva-
tion
Turns off the Do Not Disturb service.
#83 Escalate Call Supervision Call center agents can use this code to escalate calls to a supervisor. A supervisor who is not on
a call and who does not have the Do Not Disturb service enabled is considered available and
the call is routed to that supervisor. The caller is put on hold by the agent when the escalation
to the supervisor is initiated.
The feature access code is available to agents with Call Center – Standard or Call Center – Pre-
mium service assigned.
*22 Flash Call Hold Places a call on hold with the flash hook to place another call. Users can toggle between the
two calls by pressing the flash-hook.
#72 Forced Forwarding Acti-
vation
Activates forced forwarding for a call center queue.
#73 Forced Forwarding Deac-
tivation
Deactivates forced forwarding for a call center queue.
#58 Group Call Park Hunts for the first available user in the assigned call park group and parks the call there.
#82 Initiate Silent Monitoring A supervisor can use this code to silently listen in on a call handled by an agent that they are
monitoring.
This feature access code is available to supervisors with the Call Center Monitoring service
assigned.
*66 Last Number Redial Dials the most recently dialed phone number called from the user’s extension.
Code Name Definition
Clearspan Feature Access Codes
64 6735i/6737i User Guide for Clearspan - 2862-002 - September 2014
*96 Legacy Automatic Call-
back Invocation
Allows users to camp on a busy called party. When the user dials the feature access code after
a call to a busy destination, a callback request is created and the user is automatically called
back when the called party hangs up.
#96 Legacy Automatic Call-
back Cancelation
Cancels all active Legacy Automatic Callback requests.
*12 Location Control Activa-
tion
Allows users to activate a location. The feature access code has to be dialed from the location
to activate. This feature can be used from a Shared Call Appearance alternate location or a
Clearspan Anywhere location.
*13 Location Control Deacti-
vation
Deactivates a location. The feature access code has to be dialed from the location to deacti-
vate. This feature can be used from a Shared Call Appearance alternate location or a Clearspan
Anywhere location.
#80 Make Outgoing Call as
Call Center
Allows users working as call center agents to make calls using a call center phone number.
Users can thus override the default setting configured by the administrator.
#81 Make Personal Outgoing
Call
Allows users working as call center agents to make calls using their own phone number. Users
can thus override the default setting configured by the administrator.
*60 Music On Hold Per-Call
Deactivation
Deactivates the Music On Hold service for the current calls.
#70 Night Service Activation
Manual Override
Activates Night Service for a specified call center at the time of activation. Calls incoming to the
queue are provided with the Night Service Manual Override announcement and transferred to
the queue configured for the regular Night Service. The queue remains in that state until the
Night Service Manual Override service is deactivated.
#71 Night Service Deactiva-
tion Manual Override
Deactivates Night Service Manual Override and the call center returns to its configured behav-
ior.
*610 No Answer Timer Sets the numbers of rings before No-Answer handling is applied to the Voice Messaging, Third-
Party Voice Mail Support, Call Forwarding No Answer, Call Forwarding No Answer To Voice Mail,
and Sequential Ringing services.
*71 Per Call Account Code Charges a call to an account code assigned to the user.
*50 Push to Talk Provides an intercom-like functionality where the user can call another party and be instantly
connected.
*75 Speed Dial 100 Calls the two-digit speed dial number.
*74 Speed Dial 8 Calls the two to nine-digit speed dial number.
*47 Sustained Authorization
Code Activation (calls
unlocking)
Unlocks user’s calls. When the user is required to provide authorization codes for outgoing
calls, this code allows them to “unlock” this requirement. Having unlocked code activation, the
user in no longer prompted for an authorization code and their calls proceed without interrup-
tion.
*37 Sustained Authorization
Code Deactivation (calls
locking)
Locks user’s calls. When the user dials this feature access code, the services that require author-
ization codes for outgoing calls return to their normal behavior and prompt the user for an
authorization code.
*86 Voice Mail Retrieval Allows users to retrieve Clearspan and third-party voice mail.
*62 Voice Portal Access Allows users to access their Voice Portal.
Code Name Definition
Limited Warranty
(Not applicable in Australia)
Aastra warrants this product against defects and malfunctions in accordance with Aastra's authorized, written functional
specification relating to such products during a one (1) year period from the date of original purchase (“Warranty Period”).
If there is a defect or malfunction, Aastra shall, at its option, and as the exclusive remedy, either repair or replace the prod-
uct at no charge, if returned within the Warranty Period. If replacement parts are used in making repairs, these parts may
be refurbished, or may contain refurbished materials. If it is necessary to replace the product, it may be replaced with a
refurbished product of the same design and color. If it should become necessary to repair or replace a defective or mal-
functioning product under this warranty, the provisions of this warranty shall apply to the repaired or replaced product
until the expiration of ninety (90) days from the date of pick up, or the date of shipment to you, of the repaired or replace-
ment product, or until the end of the original Warranty Period, whichever is later. Proof of the original purchase date is to
be provided with all products returned for warranty repairs.
Exclusions
Aastra does not warrant its products to be compatible with the equipment of any particular telephone company. This war-
ranty does not extend to damage to products resulting from improper installation or operation, alteration, accident,
neglect, abuse, misuse, fire or natural causes such as storms or floods, after the product is in your possession. Aastra will
not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use.
Aastra shall not be liable for any incidental or consequential damages, including, but not limited to, loss, damage or
expense directly or indirectly arising from the customer’s use of or inability to use this product, either separately or in com-
bination with other equipment. This paragraph, however, shall not apply to consequential damages for injury to the per-
son in the case of products used or bought for use primarily for personal, family or household purposes.
This warranty sets forth the entire liability and obligations of Aastra with respect to breach of warranty, and the warranties
set forth or limited herein are the sole warranties and are in lieu of all other warranties, expressed or implied, including
warranties or fitness for particular purpose and merchantability.
Warranty Repair Services
Should the product fail during the Warranty Period;
• In North America, please call 1-800-574-1611 for further information.
• Outside North America, contact your sales representative for return instructions.
You will be responsible for shipping charges, if any. When you return this product for warranty service, you must present
proof of purchase.
After Warranty Service
Aastra offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra prod-
uct, at Aastra's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping
instructions:
• In North America, contact our service information number: 1-800-574-1611.
• Outside North America, contact your sales representative.
Note:
Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are legally
authorized. This restriction applies during and after the Warranty Period. Unauthorized repair will void the warranty.
Disclaimer
Aastra will not accept liability for any damages and/or long
distance charges, which result from unauthorized and/or unlawful
use. While every effort has been made to ensure accuracy, Aastra
will not be liable for technical or editorial errors or omissions
contained within this documentation. The information contained
in this documentation is subject to change without notice.
Copyright © 2014 Mitel Networks Corporation, www.aastra.com.
