Backup Care oers a high quality, subsidized solution
when your regular care is unavailable. School closed?
Caregiver sick? Senior recovering from a fall? Our
flexible care options for kids and seniors let you find
the right care, whether through our network or using a
preferred caregiver.
Here when your regular care isn’t
Backup
Care
Booking Backup Care is easy.
Start your request
online, through the
app, or by calling
866-814-1638.
1
We’ll match you to
a caregiver, and you
save time, stress
and money.
3
Choose your preferred
option for great care
for your loved ones:
in-home or in-center.
2
Prefer to use a caregiver outside of the Care network? No problem! Just make a reimbursement claim
within 30 days of the care taking place.
“
I booked backup care when my kid’s school
was closed. It was much easier than having
to arrange something on my own, and the
nanny that came to our house was really nice
and professional.
”
— Google app store review
Enroll or login to book care today
care.com/yourbenefits
90% would
recommend
Backup Care
to a coworker
Backup Care
Frequently Asked Questions
What kind of information do I need to provide
to submit a claim?
• Date and time of care
• Employee name
• Employer name
• Receipt for care that took place
• The amount you paid for care
• Direct deposit information
Do I need to let you know in advance that
I’m using Personal Network?
No. While you’re welcome to enter your
claim as soon as you realize you need care,
you have 30 days after the care takes place
to submit the claim.
How do I get reimbursed for care?
For in-home or in-center Personal Network
Backup Care you will be reimbursed up to
your company’s maximum for the type of care
provided. You’re still responsible for your co-
pay. Log into your Care.com account and go to
“Reimburse me for care.” From this page you
can add a claim and upload your receipt. Care
that qualifies is work-related Backup Care
and cannot include your family’s regular care
expenses. If your claim is already in the Care.
com system, you can edit and upload your
receipt. Once your receipt is approved, Care.
com will send you a reimbursement via direct
deposit or by mailed check. Your claim needs to
be submitted within 30 days of care. Anything
after this deadline will be automatically
rejected. After you submit a claim, your Backup
Care wallet will be deducted. For adult Backup
Care, please call 855-781-1303.
My caregiver/center oered to give me a receipt
on their own. What info should it contain?
• The care provider’s name, address, and
phone number
• Your full name plus your loved ones’s full name
• Your child’s age
• Type of service and number of hours provided
• Date of service
• Hourly rate and total amount paid, if applicable
• Signature of provider and date signed
How long will it take me to get my
reimbursement?
You will need to provide your bank account
information to get reimbursement via direct
deposit. If you would prefer, we can mail
you a check. It can take up to 10 business
days after processing your claim to receive
your reimbursement.
Is there a receipt template?
Yes, you can download a sample receipt at
care.com/media/cms/receipt.pdf. You can also
use a receipt from your Personal Network
care center or caregiver if it includes all
necessary information.
What if something changes after I’ve
submitted a claim?
You can edit or delete your claim at any time
before it has been approved for payment.
Login to your Care.com account, and select
“Child care reimbursement” or “Adult care
reimbursement” then “Reimburse Me For
Backup Care” then “View Claims.” Select
“Edit” next to the claim you want to change
or delete. If you delete a claim, the Backup
Care utilization day will be added back to
your account to be used at a later date.
Enroll or login to book care today
care.com/yourbenefits
