Home Security System
Quick Reference Guide
2
3
Using this guide
The Arlo Secure App guides you through installation and setup and
lets you manage your Arlo account and devices. This Quick Reference
The following disclaimers apply:
1 Emergency response, smoke/carbon monoxide alarm listening, and assistance from
a 24/7 Live Security Expert require a paid professional monitoring plan from Arlo
plans here: www.arlo.com]
2 Emergency response protocols depend on the local laws in your region.
3 Battery life will vary with usage.
Need help?
We are here for you.
Visit www.arlo.com/support for quick answers and latest information:
• How-to videos
• Troubleshooting tips
• Additional support resources
Table of Contents
Professional Monitoring or Self Monitoring................06
Keypad Sensor Hub...........................................................07
Get to Know Your Keypad Sensor Hub
Placement Tips
Keypad Buttons
LED Behavior
Optional Cellular and Battery Backup
All-In-One Sensor...............................................................12
Get to Know Your All-In-One Sensor
Placement Tips
Battery Replacement
Sync Button Functions
LED Behavior
Using your Security System............................................19
Security PIN Types
Changing Security System Modes
Entry and Exit Delays
Device Warnings
Create or Cancel a Panic Alarm
Create or Cancel an Emergency Response
Create a Non-Cancellable Duress
Tips to Prevent False Alarms
4
5
Get to Know Your
Home Security System
SecureLink
WiFi
Cellular
1 Professional Monitoring, cellular
backup, Smoke and CO alarm listening
require professional monitoring
2 Battery life will vary with usage.
Arlo Secure App
Internet Service Provider WiFi Router
Arlo All-In-One Sensor
Arlo Keypad Sensor Hub
Cellular Network
Arlo Cellular and Battery Backup
1,2
Provides 12 hours of standby
power and cellular backup
1
Motion, smoke and CO alarm
listening, and Arlo SecureLink
Modular Accessory
Cellular backup during
internet or power outages
(Optional, sold separately)
Arlo SmartCloud and 24/7
Professional Monitoring
1
Motion, open/close, water leak,
temperature, light, tilt, smoke
and CO alarm listening
Arlo Pro 5
(Optional, sold separately)
g
Arlo P
ro
5
1
6
7
Professional Monitoring
or Self Monitoring
Arlo Professional Monitoring
service can alert 24/7 Live Security
Experts when a security event occurs at your home.
1
subscribe to a professional monitoring plan or choose to self monitor.
When your Security System detects an alarm event: Professional
monitoring
Self
monitoring
The Arlo Secure App alerts you on your phone and
Y Y
With Cellular and Battery Backup (sold separately), if
power and internet go down, the system keeps
working and sends alerts via the cellular network.
Y N
24/7 Live Security Experts monitor your home and
contact you via text or phone call.
Y N
If pre-authorized, 24/7 Live Security Experts can
access cameras to verify your alarm event and
enable priority emergency response.
Y N
Emergency responders are sent to your home, if
needed.
Y N
Get to Know Your
Keypad Sensor Hub
Microphone
Siren
Motion
sensor
Integrated
cable with
USB
Note: Do not press the motion sensor. It is not a button. Do not block the motion sensor.
The Keypad Sensor Hub lets you change security modes of your
security system to: Arm Away, Arm Home and Standby, turn the
Security Expert.
1
The Keypad Sensor Hub also includes a motion
sensor, and a microphone that listens for smoke/CO
alarms.
1
8
9
Keypad Sensor Hub Placement Tips
Sensing Element Positions and placements for
best performance
Motion
Place on a tabletop at least 1m height, without
obstructions
Smoke/CO
alarm listening
1
clear line of sight and avoid placing beside loud noise
sources such as a TV
Keypad Sensor Hub Buttons
Armed Away: Use this mode for security when no one is inside the home.
Open access and indoor motion detection will trigger the alarm by default.
Armed Home: Use this mode for security when someone is home. Open
access will trigger the alarm by default, while motion detection inside the
home will not.
Standby
Panic: Press and hold for 2 seconds to activate the customizable panic
response (siren, connected lights, and/or request assistance from a 24/7
Live Security Expert
1
).
Fire: Press and hold this button for 2 seconds to request assistance for a
.
1
Police: Press and hold this button for 2 seconds to request assistance from
the police.
1
Medical: Press and hold this button for 2 seconds to request assistance for
a medical emergency.
1
Cancel: Use this if you press an incorrect number while entering your PIN,
and wish to start over.
Enter/Accept: Use this to submit your PIN or override device warnings.
Note: To manually Factory Reset the Keypad, press and hold the and
buttons
together for 10 seconds. If removed via the Arlo Secure App while device is online,
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11
Keypad Sensor Hub
LED Behavior
Situation LED Behavior
Powering On/Startup Mode buttons cycle in white
Ready for setup All buttons pulsate white
Firmware update in progress Numeric columns cycle in white
Warning that device(s)
require manual override, when
changing mode
attempting to change mode
(see Device Warnings section).
Current active mode Arm Away = Red
Arm Home = Amber
Standby = Green
Factory reset
Optional Cellular and
Battery Backup
The Arlo Cellular and Battery Backup device (sold separately) is an optional accessory
that connects to the Keypad Sensor Hub. This device includes a pre-inserted SIM card
and provides 12 hours of standby battery power for the Keypad Sensor Hub in the
event of a power outage.
3
With an Arlo professional monitoring plan, the SIM will automatically be activated
and keep your Home Security System online through a cellular network in the event
of an internet outage.
Cellular and Battery
Backup device
Keypad Sensor Hub
Note: To release the Hub from the
Backup device, use a paper clip or pin
to press the release button. Gently
grasp the Hub on sides and li it up.
Release
button
Motion sensor
12
13
Get to Know Your
All-In-One Sensor
Magnet
(For open close detection)
Flat plate with
screw kit
Corner plate with
screw kit
Motion
Sensor
(Do not press)
Sync button
(For sync, reset, or
security bypass)
Alignment
marks
Water
detection
pins
Eight sensing functions allow you to place the Sensor anywhere
you need coverage inside your home. One or more functions can be
selected via the Arlo Secure App.
All-In-One Sensor
Placement Tips
Detection Type Positions and placements for
best performance
Motion Vertical position
wide space without obstructions
Open/Close Any position
Match up the alignment marks on the Sensor and
Magnet, without exceeding the recommend gap distance
of 0.5 in. (12 mm). The Magnet can be placed on either
side of the Sensor
Open/Close Tilt
(Install without
Magnet)
Vertical or horizontal position
Requires setup via the Arlo Secure App to calibrate.
occurs when opening
Water Leak
Place near or under a water heater, fridge, toilet, sink
or any other water appliance inside your home, such
that any leak would puddle and spread underneath the
Sensor contacting both probe pins at the same time. You
should not place where water will drop directly on
top of the Sensor
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15
All-In-One Sensor
Placement Tips
Detection Type Positions and placements for
best performance
Ambient light Any position
Avoid placing near areas with multiple
sources of light, such as a window
Ambient temperature Any position
Avoid placing near heating or cooling sources,
such as a heater, air conditioner, or vent
Smoke/CO alarm
listening
Any position
a clear line of sight and avoid placing beside loud
noise sources such as a TV
All-In-One Sensor
Battery Replacement
The All-In-One Sensor uses a coin cell CR2477 lithium battery.
1. To access the battery compartment, slide the front cover of the
2. Replace the CR2477 battery, noting the correct orientation.
3. Place the front cover of the All-In-One Sensor onto the back housing and securely
close the battery compartment.
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17
All-In-One Sensor
Sync Button Functions
you are setting up the Sensor or applying functional changes.
Press this button to... When/Situation
Pair the Sensor to the
Keypad Sensor Hub
The Arlo Secure App tells you when to press this
button during setup
Temporarily bypass security
actions only for this Sensor,
when you want to open
a door without triggering
security actions.
When in Arm Home mode, press this button to start
Security Bypass for the length of time you set in the
Apply changes now The Sensor automatically communicates with the
Hub every 5 minutes. Press this button to apply any
setting changes immediately
Factory reset Press and hold for 10 seconds to factory reset the
App to pair the Sensor again
All-In-One Sensor
LED Behavior
Situation LED behavior
During initial set up using
the Arlo Secure App
• Slow blinking blue for up to 2 minutes: Sensor is
ready to pair with Keypad Sensor Hub
• Fast blinking blue: Pairing is successful
• Fast blinking amber: Pairing has failed
Press the sync button on
a paired Sensor to apply
changes now or initiate
Security Bypass
• Solid amber: Attempting to communicate with
Hub.
• Fast blinking blue: Communication with Hub is
successful and changes have been applied
• Fast blinking amber: Could not communicate with
Hub and changes have not been applied
Motion detection,
if enabled
• Flash blue for 1 second: Motion event within
detection range of the sensor
RangeFinder test • Slow blinking blue: Within connectivity range to
paired Hub
• Slow blinking amber: Out of connectivity range to
paired Hub
Factory reset • Slow blinking amber for 5 seconds: Factory reset
is successful
Each Sensor has one LED located under the front face which lights up
to indicate status events.
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19
Security PIN Types
Primary PIN: Created during initial setup – required for security
system. Can be edited, but not disabled.
Secondary PIN1: Optional PINs for family or visitors. Can be edited,
scheduled for restricted access only during certain days/times, or
disabled.
Duress PIN1: Optional PIN to silently request for police. Can be edited
or deleted.
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Changing Security System Modes
Note: You can optionally enable a PIN requirement for all modes in the
Arlo Secure App.
Entry and Exit Delays
Entry Delay: When the system is armed, this is the length of time you
have to enter your PIN, before an Open access or Motion event triggers
To stop the Entry Delay countdown before triggering the alarm, Press
Standby , enter the PIN, and press the Check
button from the
Keypad. You can also tap Standby
in the Arlo Secure App instead.
Exit Delay: When you change the Security Mode, this is the length
of time you have to exit, before an Open access or Motion event is
enabled to trigger the security alarm.
Countdown during Entry or Exit Delay: The keypad starts beeping
to let you know the countdown timer for the entry or exit delay has
begun. Entry Delays (per device) and Exit Delays (per mode) are set to
via the Arlo Secure App.
The beeping sound speeds up to warn you when there are only 15
seconds remaining for the countdown.
To change the security system mode from the Keypad
1. Press the desired mode button.
2. If a PIN is required for that mode, enter the PIN, and press the
Check button.
By default, PIN entry is not required when changing from a lower
security mode to a higher security mode:
Current Mode Standby Arm Home Arm Away
Standby --------- Not required Not required
Arm Home PIN required ----------- Not required
Arm Away PIN required PIN required ----------
Mode you want to change to:
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23
Device Warnings
When changing your security system to Arm mode, a warning is issued
if one or more devices enabled with panic actions are:
•
• Online, and being used for open/close detection, but a door or
window is open
Your security system will not Arm, unless you override the device
warning (via the Arlo Secure App or keypad) or address the problem
before proceeding. If you override the device, it will no longer trigger
panic actions for that mode.
Device Warnings
To Override a Device Warning:
Via Arlo Secure App
1.
2.
selected mode change
Via Arlo Keypad device
To re-enable panic actions for an overridden device via the
Arlo Secure App or Keypad device:
1. Change mode to Standby
2. Address the issue - for example, close a door that was open if being
used for open/close detection.
3. Change mode to Arm again.
Note: When a scheduled or arrive/leave automation changes the mode, all aected
devices will be automatically overridden, but you will still be notied.
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25
Create or Cancel a
Panic Alarm
Situation Options
Create Manually - Press and hold the Panic button on the Keypad
for 2 seconds
Automatically – When your Sensor or Keypad Sensor Hub is
triggered while in Arm mode
Cancel From the Keypad – Press Standby , enter your PIN,
press Check
From the Arlo Secure App – Tap Deactivate Panic in the
Emergency tab
With a 24/7 Live Security Expert - When you are contacted
via text or phone call
1
Create or Cancel a
One-touch Emergency Response
Situation Options
Create For Fire, Police, or Medical, press or tap the corresponding
button on the Keypad or in the Arlo Secure App
1
Cancel From the Arlo Secure App – Tap Cancel in the
Emergency tab
With a 24/7 Live Security Expert - When you are contacted
via text or phone call
1
Note: Emergency Response request cannot be cancelled
from the Keypad
Request for assistance from 24/7 Live Security Expert, while also
activating siren capable devices, and light capable devices at your
location by default. You can customize the Panic Alarm in the
Arlo Secure App.
Request Fire, Medical, or Police emergency responders to your location
without activating siren capable devices.
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27
Create Non-Cancellable
Duress Alarm
Silently request police without indicating to an intruder that you have
initiated an Emergency Response. For your own safety, a 24/7 Live
Security Expert will immediately send police to your location, without
Situation Options
Create From the Keypad – Press Standby , enter Duress PIN,
press Check
Cancel Duress Alarm cannot be cancelled
Police will be dispatched immediately to your location
Tips to Prevent
False Alarms
By optimizing settings in the Arlo Secure App:
• Adjust motion sensitivity for the Sensor and Keypad Sensor Hub.
• Increase Exit Delay and Entry Delay duration to give you more time when leaving
the house or entering your PIN when returning home.
• Turn on the Pet Sense feature to reduce motion sensor triggers from pets
weighing less than 40 lbs.
•
• Turn on the Use PIN for Arming feature if you have young children or pets.
By optimizing device placement:
• Motion detection can be triggered by common household items or motions. This
curtains that may move by air from an open window or fan. Avoid placing your
Sensor or Keypad Sensor Hub where these objects are within the motion detection
zone or remove items that may cause a false alarm.
•
Magnet onto the surface for secure adhesion, to avoid detecting a false Open
event.
© Arlo Technologies, Inc., Arlo and the Arlo logo are trademarks of Arlo
Technologies, Inc. Any other trademarks are for reference purposes.
Si ce produit est vendu au Canada, vous pouvez accéder à ce document
en français canadien à arlo.com/docs.
(If this product is sold in Canada, you can access this document in
Canadian French at arlo.com/docs.)
For regulatory compliance information including the EU Declaration of
Conformity, visit www.arlo.com/about/regulatory/.
Arlo Technologies, Inc.
2200 Faraday Avenue, Suite 150
Carlsbad, CA 92008 USA
July 2022
201-50585-02
