DMV ELECTRONIC
REGISTRATION RENEWAL
CHRIS MILHOAN / DMV REGISTRATION OPERATIONS
CLAY LEEK / BAR EXECUTIVE OFFICE
BAR ADVISORY GROUP MEETING
JANUARY 27, 2022
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BACKGROUND / HISTORY
• Department of Motor Vehicles and Bureau of Automotive
Repair partnership
• DMV’s role in the Smog Check Program
• Registration renewal notification
• California Vehicle Code Section 1661 requires the
department to notify the registered owner of each vehicle
of the date that the registration renewal fees for the
vehicle are due, at least 60 days prior to that due date.
The department shall indicate the fact that the required
notice was mailed by a notation in the department’s
records.
• Statewide shift to online services
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JUSTIFICATION
• Approximately 38,000,000 paper renewal notices mailed
annually
• Potential savings of $10,000,000 annually assuming a 50%
adoption rate
• Customer convenience
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LAWS / REGULATIONS
• California Health and Safety Code - HS
C § 44041
• In order to expedite emissions testing and to eliminate
errors in the transcription of vehicle data, the department
shall, in cooperation with the Department of Motor
Vehicles, furnish bar code labels or bar coded
documents to all vehicle owners at the time of their
vehicle's annual registration renewal.The labels or
documents shall contain vehicle identification numbers
and other vehicle-specific information, to be determined
by the department, which can be recorded by smog
check station technicians utilizing the scanning devices
required by Section 44036.
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TENTATIVE TIMELINE
• Significant Outreach Planned
• Press Releases
• DMV Web Page
PAPER
RENEWAL
NOTICE -
SMOG CHECK
REQUIRED
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PAPER
RENEWAL
NOTICE –
STAR STATION
CERTIFICATION
REQUIRED
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PAPER
RENEWAL
NOTICE –
GROSS
POLLUTER
HOLD
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DIGITAL
RENEWAL
NOTICE
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DIGITAL
RENEWAL
NOTICE
(CONTINUED)
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DIGITAL
RENEWAL
NOTICE
ATTACHMENT
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BUSINESS PROCESS REVIEW
• Objective is to expedite testing and eliminate data entry
errors in the transcription of vehicle data
• Multiple ways to enter the VIN and License Plate into the
Analyzer (BAR OBD Inspection System (OIS) and BAR-97):
• VIN
• Scan from DMV registration renewal
• Scan from vehicle
• Manual entry
• License Plate
• Scan from DMV registration renewal
• Manually enter
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SUPPORTING DATA
• Data entry break down:
• VIN
• Scan from vehicle – 41%
• Manual entry – 4%
• License Plate
• Manually enter – 45%
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NEXT STEPS
• Analysis of impact to existing business processes
• Evaluate and provide feedback on draft DMV electronic
registration renewal materials
• Evaluate potential changes to BAR-OIS
• Evaluate potential changes to BAR-97
• Protype and test updated business processes
• Gather supporting data / metrics
• Continuous improvement
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QUESTIONS AND COMMENTS
Submit questions and/or comments to:
Chris Milhoan
Department of Motor Vehicles
2415 First Avenue M/S D168
Sacramento, CA 95818
Phone: 916-657-8425
Email: Christian.Milhoan@dmv.ca.gov
Clay Leek
Bureau of Automotive Repair
10949 N. Mather Boulevard
Rancho Cordova, CA 95670
Phone: 916-403-8600
Email: [email protected]a.gov
