FACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEY

FACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEYFACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEYFACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEYFACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEY

Please report on your experience in the last six months:

1. Cleanliness of restroom areas.

2. Cleanliness of hallways and stairwells.

3. Timely response to cleanliness concerns.

4. Please give an overall rating of the custodial services (i.e. the cleaning of

the rest rooms, or the other rooms, deliveries, events set-up, etc.)

CUSTODIAL

Very Dissatisfied

Mostly

Dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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FACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEYFACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEYFACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEYFACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEY

5. Have you requested building maintenance services in the past 12

months?

6. Timeliness of services.

7. Professionalism and expertise of the staff.

BUILDING MAINTENANCE (mechanics, carpenters, locksmith)

Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Yes. Please go to question number 6.

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No. Please skip to the next section.

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FACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEYFACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEYFACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEYFACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEY

8. Have you had occasion to contact the Facilities Office staff in the past 12

months?

9. Please rate your telephone or e-

mail interaction with Facilities

administrative personnel (i.e. were they courteous & professional?)

10. Timely answers to inquiries (request for light bulb replacement, carpet

shampooed, etc.).

11. Knowledge of answers to questions asked.

12. Please rate the overall availability of staff.

FACILITIES ADMINISTRATION (Facilities Office staff)

Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very Poor

Poor

Fair

Good

Very Good

N/A

Rating:

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Yes. Please go to question number 9.

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No. Please skip to the next section.

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FACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEYFACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEYFACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEYFACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEY

13. Attitude, appearance and professionalism of security/reception staff.

14. Knowledge of answers to questions asked.

SECURITY

Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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FACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEYFACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEYFACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEYFACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEY

15. Please check the category that best describes your role at Polytechnic.

It is essential that you answer this question, or your survey may not be able

to be used for analytical purposes.

If you are unsure of which job category

to select, please click on "All Others."

16. Please indicate your overall satisfaction with the services provided by

Facilities.

17. Additional Comments

Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Executive Management

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Faculty (Full-Time)

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Management Network

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Administrative Services Network

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Students

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All Others

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FINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEYFINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEYFINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEYFINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEY

1. Were purchase orders processed timely once received by the purchasing

department?

2. Is the Purchasing staff courteous when responding to inquiries?

3. Please rate overall customer service of Purchasing.

PURCHASING

Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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FINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEYFINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEYFINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEYFINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEY

4. Is the Accounts Payable staff courteous when responding to inquiries?

5. Once you send the signed invoice to accounts payable do you find your

bills are paid promptly?

6. Please rate overall customer service of Accounts Payable.

ACCOUNTS PAYABLE

Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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FINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEYFINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEYFINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEYFINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEY

7. Is the Payroll staff courteous when responding to inquiries?

8. Do you find your pay check to be accurate?

9. Please rate overall customer service of Payroll.

PAYROLL

Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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FINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEYFINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEYFINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEYFINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEY

10. Are the Mail Room personnel courteous when responding to inquiries?

11. Are mail distribution and delivery notices accurate?

12. Please rate overall customer service of the Mail Room.

MAIL ROOM

Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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FINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEYFINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEYFINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEYFINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEY

13. Do you use the Print Shop?

14. Is the Print Shop staff courteous and knowledgeable when responding

to inquiries?

15. How satisfied are you with the speed with which the Print Shop has

produced your copies?

16. How satisfied are you with the quality of the Print Jobs?

17. Please check the category that best describes your role at Polytechnic.

It is essential that you answer this question, or your survey may not be able

to be used for analytical purposes.

If you are unsure of which job category

to select, please click on "All Others."

18. Additional Comments/Suggestions.

PRINT SHOP

Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Yes. Please go to question number 14.

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No. Please skip to the next section.

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Executive Management

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Faculty (Full-Time)

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Management Network

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Administrative Service Network

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All Others

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HUMAN RESOURCES CUSTOMER SATISFACTION SURVEYHUMAN RESOURCES CUSTOMER SATISFACTION SURVEYHUMAN RESOURCES CUSTOMER SATISFACTION SURVEYHUMAN RESOURCES CUSTOMER SATISFACTION SURVEY

Thank you for taking the time to complete this survey.

The Human Resources Department strives to provide the best service possible, and your input will help

us meet this important goal.

1. From which HR area(s) did you receive assistance? Check all that apply.

(Required)

2. Overall, how satisfied were you with the service you received?

3. Did the HR representative who assisted you possess the knowledge and

expertise you needed?

4. Was the HR representative courteous and professional?

5. Did you receive assistance in a timely manner?

Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Employment

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Employee Relations

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Temporary Services

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Compensation

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Payroll

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Benefits

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Position Management

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EEO (Equal Employment Opportunity)

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Other (Please specify in the comment field at the

end of this form)

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HUMAN RESOURCES CUSTOMER SATISFACTION SURVEYHUMAN RESOURCES CUSTOMER SATISFACTION SURVEYHUMAN RESOURCES CUSTOMER SATISFACTION SURVEYHUMAN RESOURCES CUSTOMER SATISFACTION SURVEY

6. Please check the category that best describes your role at Polytechnic.

It

is essential that you answer this question, or your survey may not be able to

be used for analytical purposes.

If you are unsure of which job category to

select, please click on "All Others.".

7. Do you have any recommendations or feedback based on your

experience?

Executive Management

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Faculty (Full-Time)

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Management Network

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Administrative Services Network

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All Others

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INFORMATION SYSTEMS CUSTOMER SATISFACTION SURVEYINFORMATION SYSTEMS CUSTOMER SATISFACTION SURVEYINFORMATION SYSTEMS CUSTOMER SATISFACTION SURVEYINFORMATION SYSTEMS CUSTOMER SATISFACTION SURVEY

1. Please report on your experience in the last six months:

2. From the list below, what Information Systems issues are of the most

concern to you?

Check all that apply.

3. Please indicate your level of satisfaction with the email system.

4. Please rate the Information Systems Help Desk in the following areas:

Very dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Overall

Experience

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Very

dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very

dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

a) Help Desk service

hours

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b) Response time and

follow-up

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Remote access to Institute technology and systems

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Improving technology-related communications to the campus community

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Improving Help Desk services

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Reliability of the network

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Increasing faculty and staff IS training offerings

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Expand wireless access

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Information Systems involvement in software / hardware purchases

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Computer replacement process

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Personal network storage

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Web-based self-service tools

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I have no concerns

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Other (please specify)

INFORMATION SYSTEMS CUSTOMER SATISFACTION SURVEYINFORMATION SYSTEMS CUSTOMER SATISFACTION SURVEYINFORMATION SYSTEMS CUSTOMER SATISFACTION SURVEYINFORMATION SYSTEMS CUSTOMER SATISFACTION SURVEY

5. Overall, how satisfied are you with the Information Systems

’

support of

the PeopleSoft self service for student and class information

6. Overall, how satisfied are you with the Information Systems

’

support of

the MyPoly (Blackboard) system?

7. Please rate the effectiveness of Information Systems

’

communications to

the campus community (newsletters, web pages, periodic emails, tech

forums, etc.).

8. When accessing the campus network from on-

campus locations, please

rate its reliability.

9. Please rate your experience accessing campus network services from

off-

campus locations (email, web pages, collaboration tools, administrative

systems, etc.).

10. Please rate the quality of support for the telephone system.

11. Your comments and suggestions are welcome.

Please use the space

below if you have any feedback, suggestions, or comments.

Very

dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very

dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very

dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very

dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very

dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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Very

dissatisfied

Mostly

dissatisfied

Satisfied

Mostly satisfied

Very satisfied

N/A

Rating:

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INFORMATION SYSTEMS CUSTOMER SATISFACTION SURVEYINFORMATION SYSTEMS CUSTOMER SATISFACTION SURVEYINFORMATION SYSTEMS CUSTOMER SATISFACTION SURVEYINFORMATION SYSTEMS CUSTOMER SATISFACTION SURVEY

12. Please check the category that best describes your role at Polytechnic.

It is essential that you answer this question, or your survey may not be able

to be used for analytical purposes.

If you are unsure of which job category

to select, please click on "All Others."

13. Please indicate your overall satifaction with the services provided by

Information Systems.

Very dissatisfied

Mostly dissatisfied

Satisfied

Mostly Satisfied

Very Satisfied

Rating:

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Executive Management

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Faculty (Full-Time)

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Management Network

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Administrative Services Network

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Student

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All Others

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WEB TEAM (POLY.EDU) CUSTOMER SATISFACTION SURVEYWEB TEAM (POLY.EDU) CUSTOMER SATISFACTION SURVEYWEB TEAM (POLY.EDU) CUSTOMER SATISFACTION SURVEYWEB TEAM (POLY.EDU) CUSTOMER SATISFACTION SURVEY

1. Please report on your experience in the last six months:

2. How often do you visit the poly. edu site?

3. Have you been able to find what you were looking for?

4. How would you rate the appearance of our website?

5. What is your reason for visiting the Poly Website (Please check all that

apply)

1-Very

Dissatisfied

2

3

4

5-Very Satisfied

N/A

Rating:

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1-Very

Dissatisfied

2

3

4

5-Very Satisfied

N/A

Rating:

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1-Very

Dissatisfied

2

3

4

5-Very Satisfied

N/A

Rating:

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Daily

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3 or 4 times a week

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Once a week

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2-3 times a month

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Monthly

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Less than monthly

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Searching for specific content information

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Academic Research

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Web Mail

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Directory (phone, e-mail, room no., etc.)

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Access to My Poly

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Calendar

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Catalog

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Class Schedule

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Poly News

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Poly Events

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Online Donations

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Room Reservations

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Other

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WEB TEAM (POLY.EDU) CUSTOMER SATISFACTION SURVEYWEB TEAM (POLY.EDU) CUSTOMER SATISFACTION SURVEYWEB TEAM (POLY.EDU) CUSTOMER SATISFACTION SURVEYWEB TEAM (POLY.EDU) CUSTOMER SATISFACTION SURVEY

6. In a typical week, how many hours do you spend on the Poly Website?

7. How would you rate your overall experience with the poly.edu website?

8. Please check the category that best describes your role at Polytechnic.

It

is essential that you answer this question, or your survey may not be able to

be used for analytical purposes.

If you are unsure of which job category to

select, please click on "All Others."

9. What changes or additional features would you suggest for this website?

1-Very

Dissatisfied

2

3

4

5-Very Satisfied

N/A

Rating:

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0 to 1

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1 to 2

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2 to 4

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4 to 10

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More than 10

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Executive Management

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Faculty

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Management Network

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Administrative Services Network

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All Others

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