Minnesota Literacy Council, 2012 Intermediate ESL, Health Week 2, p. 5
Afterwards, ask them what information they heard. Write any of the targeted information (name,
address, phone #, symptoms, appointment times) on the board.
Then explain that almost always they will have to state and SPELL their first and last name (or the
name of their child), supply their address (and spell the street name), give their phone number,
state why their calling (symptoms), and discuss appointment times.
Now put the handout on the ELMO or overhead projector and read the dialogue again. Make half of
the class be the Receptionist and the other half be Vang. When you’re finished reading it once, have
the class switch parts and read the conversation again.
Then pair up Ss. Give one student the Student A copy, and the other the Student B copy. Tell them
that Student A will read the conversation first and Student B will have to listen for the missing
information. Explain that Student A will read the conversation as many times as Student B needs.
Once they’re finished, tell them Student B will read the conversation and Student A will listen for the
missing information. When they’re both done reading and listening, have them check their answers
by referencing the complete dialogue.
Step 4: More practice
Write Receptionist on the board; then ask the Ss what information the receptionist needs from the
patient calling: name, address, phone number, symptoms, appointment times. Write down any
appropriate answers the Ss give you and supply the rest if they forget. Then write Patient on the
board and ask what the patient needs to do when calling: spell their name and address; know what
days/times will work for them; speak SLOWLY. If the Ss don’t say any of these things, write them on
the board for them.
Explain that in pairs they are going to practice making their own phone calls by giving their own
names, phone numbers if they want to (otherwise they’ll have to make them up), etc. Student A will
be the Receptionist first, and Student B will be the Patient first. They then will switch parts.
NOTE: This activity is all about fluency; not accuracy. So tell them they need to do the best they can
from memory.
Walk around the room as they start practicing to make sure they’re on task and stating the
important information (name, address, etc.)
After about 10 minutes, regroup, and have a few pairs share their conversations for the class.
Finally, ask what was difficult/easy for them, and whether they feel that talking on the phone in
English is easy or difficult for them. Emphasize AGAIN why spelling is important, and why they need
to speak slowly.