ACCESSIBILITY
GUIDE
—
1 - 14 JULY 2024
Contents
–
GeneralInformation
ContactInformation
AccessibilityServicesKiosk&AccessibilityTeam
Arrival
Tickets
Step-freeRoutes
AssistanceDogs
Food&Drink
QuietSpaces
Pharmacy&FirstAid
Payments
Seating
AccessResources
AmericanExpressRadios
AccessibilityLanyards
LargePrint
InductionLoops
Toilets&ChangingPlaces
Locations
RadarKeys
Wheelchairs&MobilityScooters
AccessibleCourtSeating
Wheelchair&MobilityScooterParking
Wheelchair&MobilityScooterChargingPoints
WheelchairHire
AccessibilitySurvey
General Information
–
Contact Information
Ifyouwishtoarrangesupportforwhenyouarriveat
TheChampionshipspleasecalloremail
accessibilty@aeltccomatleastoneweekpriortoyourvisit
Accessibility Services Kiosk & Accessibility Team
TheAccessibilityServiceskioskislocatedoutsidetheSouth
WestcornerofCentreCourtTheteamcanansweraccess
questionsandyoucancollectaccessresources
WeoeradedicatedAccessibilityTeamwhoareableto
supportguestswithphysicalorhiddendisabilitiesTheteam
arebasedattheAccessibilityServiceskiosk
Arrival
Allentrancegatesarestep-freePleasehaveyourticket
readyintheWimbledonAppalongwithaccompanying
photoID
Pleasebepreparedtohaveyourbagsearcheduponentry
AlistofitemsthatarenotallowedintheGroundscanbe
foundat
wwwwimbledoncomenGBatozsafetyandsecurityhtml
Step-free Routes
Astep-freeroutethroughtheGroundsissignalledon
themap
LiftsareavailablefortheupperlevelsofCentreCourt
PleasenotethatduetothenatureoftheGroundssomeof
thesitehasasteepinclineassignifiedonthemap
Assistance Dogs
CertifiedAssistanceDogsthataretrainedbymembersof
AssistanceDogs(UK)arewelcomedtotheGroundsandthe
ShowCourts
TheOrchardatthetopofTheHillisthededicated
spendingarea
Food & Drink
BottlerefillpointsareavailablethroughouttheGrounds
Thereisalsoawiderangeoffoodanddrinkavailableto
purchasewhichincludesvegetarianveganandgluten-free
optionsFindoutmoreat
wwwwimbledoncomenGBfoodanddrinkindexhtml
Tickets
Pre-purchasedticketsmustbedownloadedontothe
WimbledonApp
The Queue
TheQueueisavailableforguestswishingtobuy
ticketsonthedayGuestsunabletowaitinaqueue
duetoaccessrequirementsmaywaitinourMobility
WaitingAreainAELTCWimbledonParkQueuerulesstill
applyandguestsusingthisareawillneedtowaitfortheir
queuecardnumbertobecalledDuetolimitedspace
onlyonecompanionperdisabledvisitorwillbepermitted
towaitinthisareawiththem
Resale Tickets
ResaleticketsforCentreCourtNoCourtandNoCourt
areavailablefrompmeachdayfromtheTicketResale
kiosknorthofCourtnearthetopofStMary’sWalk
PleasenotethiskioskisaccessedviastepsThoserequiring
step-freeaccessoraccessibleresaleticketsshouldvisitthe
TicketOceatGatetopurchaseresaletickets
Access Resources
–
Amex Radios
AmexRadiosprovidelivebroadcastupdatesofaction
duringTheChampionshipsandareavailableatprogramme
kiosksaroundtheGroundsGuestswithvisualimpairments
cancollectanAmexRadiofreeofchargefromthe
AccessibilityServiceskiosk
Accessibility Lanyards
AtWimbledonweunderstandthatnotalldisabilitiesare
visibleWehaveSunflowerlanyardsavailablefromthe
AccessibilityServiceskioskwhichcanbeworntosignifyto
stathatyoumayneedadditionalassistanceduringyourvisit
Starecognisethatthosewearingasunflowerlanyardmay
alsorequireadditionalassistance
Large Print
ALargePrintcopyofthisbookletandtheaccessiblemap
areavailabletocollectfromtheAccessibilityServiceskiosk
andonlineat
wwwwimbledoncomenGBatozaccessibility
Induction Loops
ThereareInductionLoopslocatedatkeypointsaround
theGroundsmarkedonthemap
Quiet Spaces
AQuietRoomwhereguestscanescapethecrowdsaround
theGroundsisavailableintheSouthernVillage
AFamilyRoomisavailableinAELTCWimbledonPark
oppositeGateshouldyourequireaplacetofeedyoung
childrenorrelaxawayfromthecrowds
Pharmacy & First Aid
ThePharmacyandaFirstAidpointarelocatedwithin
ParksideontheeastsideofNoCourtnearGate
FirstAidatTheChampionshipsisprovidedbyStJohn
Ambulance
Ifyouneedtobringanyspecialistmedicinesormedical
equipmentinordertomanageamedicalcondition
pleaseemailaccessibility@aeltccomforfurther
informationoradvice
Payments
Weareacashlesseventsopleasebringacreditordebitcard
Seating
Ifyouhavespecificaccessrequirementsforseatingplease
contacttheteamoninadvanceofyourvisit
andwewillendeavourtoprovidesuitableoptions
Ifonthedayyoufindyourseatdoesnotmeetyour
accessrequirementspleasevisittheTicketOcelocatedat
GateWewillalwaysaimtoprovideanaccessiblesolution
ifoneisavailable
Accessible Toilets &
Changing Places
–
Locations
AccessibletoiletsarelocatedthroughouttheGroundsand
aremarkedonthemapsignifyingleft-hand(LH)orright-
hand(RH)transfer
TherearetwoChangingPlacesfacilitiesonsiteTheyare
locatedadjacenttoCourtonStMary’sWalkandtothe
southofNoCourtnexttotheSouthernVillageLarder
Radar Keys
AccessibletoiletsandChangingPlacesrequireaRadarkey
toaccessthemRadarkeysareavailablefromthefollowing
locations
-securitystaattheentrancetotheGrounds
-theAccessibilityServiceskiosk
-InformationPoints
Wheelchairs &
Mobility Scooters
–
Accessible Court Seating
Reservedspaces(ticketholdersonly)areavailable
forwheelchairusersonCentreCourtNoCourtand
NoCourt
Reservedandunreservedspacesareavailablefor
wheelchairusersonNoCourtThereareunreserved
wheelchairspacesonallothercourts
Wheelchair & Mobility Scooter Charging Points
Electricscootersandwheelchairscanbechargedat
thechargingpointslocatedintheNorthEastHalland
NorthWestHallofCentreCourt
Wheelchair & Mobility Scooter Parking
Alimitednumberofparkingspacesformobilityscooters
areavailableinsidetheGroundsTheseareshownon
themap
Foldingwheelchairsmaybeleftinthedesignatedspace
atGateifarrangedwithaStewardorauniformed
securityocer
Wheelchair Hire
Unfortunatelywedonotprovidewheelchairhireat
ourGrounds
Accessibility Survey
–
Followingyourvisityouwillreceiveanemailwitha
surveytocompleteonlineWewouldreallyappreciate
youcompletingthissowecancontinuallyimproveour
accessibilityprogramme