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Student Handbook & Orientation Guide
For
International Students
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
Table of Contents
1.Welcome to HIC......................................................................................................................................................................... 4
2.How do I contact HIC? .............................................................................................................................................................. 4
3.Orientation Program .................................................................................................................................................................. 4
4.What Services are available to me @ HIC? .............................................................................................................................. 5
5.Facilities .................................................................................................................................................................................... 7
6.General Information ................................................................................................................................................................... 8
7.Adjusting to life in Australia ....................................................................................................................................................... 8
8.
Australian language .................................................................................................................................................................... 9
9.Melbourne ................................................................................................................................................................................. 9
10.Climate .................................................................................................................................................................................. 11
11.Public Holidays ...................................................................................................................................................................... 11
12.Health and Welfare ................................................................................................................................................................ 11
13.Getting Around ...................................................................................................................................................................... 13
14.Banking ................................................................................................................................................................................. 14
15.Shopping ............................................................................................................................................................................... 15
16.Food ...................................................................................................................................................................................... 15
17.Communication ..................................................................................................................................................................... 15
18.Religion & places of worship ................................................................................................................................................. 16
19.Code of Practice .................................................................................................................................................................... 16
20.Course delivery ..................................................................................................................................................................... 17
21.Courses @ HIC ..................................................................................................................................................................... 17
22.Staff ....................................................................................................................................................................................... 29
23.Training environment ............................................................................................................................................................. 29
24.Awards, Record of Results and Statements of Attainment ................................................................................................... 30
25.Revocation of Qualification/Statement of Attainment ............................................................................................................ 30
26.Marketing and recruitment ..................................................................................................................................................... 30
27.Student information ............................................................................................................................................................... 30
28.Access and Equity Operating Principles ................................................................................................................................ 31
29.Code of Conduct ................................................................................................................................................................... 31
30.Student Discipline Procedure ................................................................................................................................................ 33
31.Course delivery information ................................................................................................................................................... 34
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
32.Assessment Requirements.................................................................................................................................................... 35
33.Assessment Procedures ........................................................................................................................................................ 37
34.Student Survey ...................................................................................................................................................................... 38
35.Plagiarism & Cheating ........................................................................................................................................................... 38
36.Course Progress and Intervention Strategies ........................................................................................................................ 38
37.Completion within Expected Duration Policy and Procedure ................................................................................................. 42
38.Deferral, Temporary Suspension and Cancellation Policy and Procedures .......................................................................... 44
39.Compassionate and/or Compelling Circumstances Policy ..................................................................................................... 46
40.Fees and Charges Policy for International students ............................................................................................................... 47
41.Tuition Protection Service at HIC .......................................................................................................................................... 53
42.Nature of Guarantee at HIC................................................................................................................................................... 54
43.Credit Transfer/National Recognition/ RPL ............................................................................................................................ 54
44.National Recognition ............................................................................................................................................................. 55
45.Recognition of Prior Learning (RPL) ...................................................................................................................................... 55
46.Assessor Qualifications ......................................................................................................................................................... 55
47.Transfer between registered providers .................................................................................................................................. 57
48.International Student Complaint Flowchart ............................................................................................................................ 58
49.Student Complaints and Appeals Policy and Procedures ...................................................................................................... 59
50.DIAC Requirements ............................................................................................................................................................... 62
51.Relevant legislation ............................................................................................................................................................... 66
52.Emergency Services ........................................................................................................................................................... 67
53.Student Appeal Form: Appendix A ........................................................................................................................................ 69
54.Student Appeal Form: Appendix B……………………………………………………………………………………………………..
55.Information Technology: Acceptable Use Policy/Form Appendix C ....................................................................................... 73
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
1. Welcome to HARWARD INTERNATIONAL COLLEGE
Harward International College (Herein after will be refered to as ‘HIC’) would like to extend our warmest welcome to you. Harward
International College herein after may be referred to as HIC. We trust that you will enjoy your stay here in Melbourne and your study at our
institute. We hope you find this guide helpful and informative. If you need any further information, please feel free to ask one of the friendly
HIC staff members.
2. How do I contact HIC?
HIC’s address: Level 3, 422 Little Collins St, Melbourne, Victoria 3000
HIC’s phone number: +61 3 9606 0650 if you are calling from overseas. If you are calling from Melbourne, you just dial 9606 0650.
If you are calling from outside Victoria, you append “03” at the beginning of the telephone number. That is, you dial 03 9606 0650.
HIC’s fax number: +61 3 8669 4055 if you are faxing from overseas. If you are faxing from Melbourne, just dial 8669 4055.
Our email address: [email protected]
Delivery location: Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) courses delivery location is at
Level 3, 422 Little Collins St, Melbourne, Victoria 3000.
Parking: There is no free parking available. It is extremely difficult to get any off street parking as well. However, there are a few paid
parking sites nearby.
Pedestrian: Walk via Flinders St and Queen St · 900 m. Time taken is 13 min (Approximate)
For further information on Train / Tram / Bus timetables: http://ptv.vic.gov.au/
Car parking: http://www.findacarpark.com.au
Cycle Tracks: http://www.bv.com.au/
Additional information: http://www.melbourne.vic.gov.au/
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
3. Orientation Program
Your first week at HIC will be spent getting to know all about the Institute, its facilities, meeting coordinators and teachers, asking questions
about your course and learning a little about Australia, how to settle in quickly and enjoy your time here.
It is important that you attend the Orientation program as many things are covered in this one short week. Some of the features are:
a) Welcome by the Administration Manager and the Training Manager;
b) Required to update their personal details and other student information
c) Informed of the requirements of HIC and DIAC
d) Refund policy discussed
e) Credit transfer & RPL process discussed
f) Emergency and health services
g) Legal services
h) Introduced to the classroom teachers and students
i) Informed of course progress requirements
j) Complaints and appeals processes
k) Assisted with banking details
l) Students about support services available at HIC
m) Information about higher education subject pre-requisites and pathways
n) Presented with an orientation pack (Including Handbook, Student Card, useful forms)
3.1 Use of Personal Information
3.1.1 Personal information is collected solely for operating as a Registered Training Organisation under the Australian
Quality Training Framework administered by the Victorian Government who is the registering authority. The information provided
by the student to the provider may be made available to Commonwealth and State agencies and the Fund Manager of the ESOS
Assurance Fund, pursuant to obligations under the ESOS Act 2000 and the National Code.
3.1.2 It is a condition of your student visa to inform the HIC of any change to your address. Students MUST confirm and
update your address details within 7 days of the change. Please ensure that, if your personal details have changed that, you also
notify HIC by emailing [email protected]
3.1.3 HIC is required, under s19 of the ESOS Act 2000, to inform the Department about changes to student’s enrolment; and
any breach by students of student visa conditions relating to satisfactory academic performance.
4. What Services are available to me @ HIC?
4.1 Administration
During Orientation, the team @ HIC will inform you about all the institute’s services and facilities. If you are not sure about where to go or
who to ask about anything, ask at the reception desk and the person there will help you.
4.2 Services at the HIC Reception
Some of the services that may be sought from the HIC Reception are as follows:
a) First point of contact for students administrative services and visitors
b) Submit forms – Enrolment Variation, Cancellation of Enrolment, Application for refund, Amendment to personal details,
Student Complaint form, and Student Appeal form.
c) Enquire about enrolments, student fees and the status of a student request form or an application that has been submitted.
d) Receive support in regards to filling forms
e) Obtain a new or replacement Student Card.
f) Enquire about other student support services including the Counselling Service.
g) Have documents printed or photocopied for students/staff.
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
h) Obtain a map and ask for directions around the campus.
i) Check if lost property has been handed in.
j) Transfer calls to relevant departments upon student request.
k) Handing brochures of relevant course requested on enquiry.
4.3 Student ID card
When you arrive at HIC, you will receive a student ID card that can be used as identification if required. This card will also be used for any
borrowing of books or equipment.
Please note: Students must notify HIC within 24 hours if cards are lost or stolen. A fee of $10.00 will be charged for replacement of lost or
stolen cards.
4.4 Student Support Services
The Training Manager, the Administration Manager, teaching staff and administrative staff member of HIC are available to you to get help
while living and studying in Australia.
They can provide general advice and assistance with matters such as:
a) Studying and homework
b) English language problems
c) Adjusting to Australian culture
d) Public Transport
e) Counselling and welfare services
f) Information about future careers and pathways to further study
g) Students requiring special or intensive assistance must contact the RTO Manager who may refer them to external support
services if required. Students may incur additional costs for the external services, for which payments may be made direct
to such external support.
4.5 Student Support Referral List
The following support services are to be available and accessible for all students studying with HIC. We will provide students with contact
details to refer any matters that require further follow up with relevant professionals
.
Personal/Social issues
Some issues that may affect a student’s social or personal life may require further intervention from professionals. Referral services that
HIC may utilise include the following:
Referral Services Available Website Contact Phone
Lifeline www.lifeline.org.au 13 11 14
Beyond Blue www.beyondblue.org.au 1300 22 4636
Crisis Support www.crisissupport.org.au (03) 8371 2800
Academic issues
Students may have concerns with their academic performance or other related issues that are placing them at risk of not achieving the
required competencies. Student progress is monitored and guidance and support provided where non-satisfactory results are identified.
Students are able to access the services provided by the student support officer to discuss any academic, or other related issues to
studying with HIC. The student support officer will be able to provide advice and guidance, or referral to other professionals where
required. These include the following:
Referral Services Available Website Contact Phone
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
Tutoring for Excellence www.tutoringforexcellence.com.au (03) 9017 4118
Advance Tutoring School https://advancetutoringschool.com.au (03) 9526 8158
Medical Emergencies
Referral Services Available Website Contact Phone
Emergency Services http://www.triplezero.gov.au 000
Nurse on Call http://www.healthdirect.org.au 1800 022 222
Poison Information Line N/A 13 11 26
4.5 Your Student File
Student files are stored in a secure, lockable area to prevent unauthorised access, destruction, alteration or removal. Student information
is strictly confidential and all personal details should be handled with the utmost care. Each student has a right of access to his or her
academic record. Refer to the Access to Student Record.
4.6 Complaints and Appeals Policy and Procedure
HIC has a Complaints and Appeals Procedure to provide students with a fair and equitable process for resolving any disputes or
complaints they may have. A student may approach the Ombudsman for a review of a decision of HIC. More information about lodging a
complaint is available at Overseas Students Ombudsman: http://www.oso.gov.au/making-a-complaint/
The dispute resolution process does not remove the right for a student who is concerned about the conduct of HIC to take further action
under Australia’s Consumer Protection Laws.
5. Facilities
HIC provides:
a) Modern, air conditioned classrooms with a bright and pleasant atmosphere,
b) Comfortable furniture,
c) Up to date facilities, including DVD and data projector
d) Laptops to borrow on campus
e) Course related reference materials / text books available in resource center for students to borrow on campus
f) Student lounge with microwave, general publications and computer for personal internet usage.
g) Computer lab
5.1 Computers
5.1.1 There are strict guidelines to follow:
a) No food or drink permitted at any time around computers.
b) Unauthorised software applications or downloads are not permitted (see Acceptable Use Policy in the
Appendix 3).
c) Tampering with the computer systems (i.e. changing settings or removing keyboards.) is not permitted.
Students are to purchase their own disks and any other materials.
d) At the end of class, leave your working area clean and tidy.
e) Use of laptop computers is under staff supervision at all times.
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
5.1.2 HIC provides high speed Internet access and students have access to computers when there is no timetabled
class. Students may bring their own laptop computers for use in classes. They should contact the Administration Manager, for a
password.
6. General Information
6.1 Contact Details
The Institute will require your current contact details. If you have plans to change any contact details, you must inform HIC in writing within
7 days of your change of address. It is your responsibility to maintain current contact details with the Institute.
6.2 Dress requirements on campus
All staff and students are required to dress in an appropriate manner. Clothing must be clean and well maintained. For Health and Safety
reasons students must wear appropriate clothing suiting the occasion.
6.3 Mobile Phones usage on campus
Mobile phones are to be turned off at all times in classrooms. Mobiles may be used in the common areas and during breaks.
6.4 Photocopying and Faxing on campus
HIC provides these facilities for students free of cost.
6.5 Valuables carring on campus
Please be very careful with your possessions and do not leave items unattended. Further:
a) Keep your bags with you when moving from room to room, particularly during breaks.
b) Please do not carry large amounts of cash. Always be careful with purses, wallets cash and credit cards. We recommend
you get an Australian bank account, so that you can secure your money there.
Note: Please note that HIC does not accept responsibility for any lost or stolen item.
6.6 Smoking on campus
In Australia, smoking is not permitted in public places, including shopping centres, cinemas, restaurants and airports. HIC also has a non-
smoking policy and smoking is prohibited anywhere in the building, including toilets.
7. Adjusting to life in Australia
7.1 Student living expenses
The cost of living in Melbourne can vary according to the type of accommodation you choose and the lifestyle you lead.
Although the cost of groceries, eating out, utilities and entertainment is similar across Melbourne, the cost of accommodation in and around
the city centre is greater than in the outer suburbs. On the other hand, travel costs may increase the further you live from the centre of the
city.
The Department of Immigration and Border Protection (DIBP) advises that applicants for student visas require AUD$18,610 per year for
living expenses. For more information please visit the DIBP website.
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
We require that you budget an approximate minimum of AUD$23,000 - $30,000 per year for ongoing living costs (excluding tuition fees or
airfares).
You will also need to budget approximately AUD$2300 – 5000 for the initial costs of establishing yourself in Melbourne and it is
recommended you allow AUD$1000–2000 for the purchase of a personal computer.
7.2 Culture Shock
Moving to a new country and culture different from your own can be difficult. Although a change in culture is exciting, you may experience
some “culture shock”. The people, customs and language are unfamiliar and not always easy to understand and it is very common to feel
homesick. Remember - it is only temporary!
7.3 What is Culture Shock?
It is a feeling of nervousness, fear, unhappiness or any unpleasantness that comes to us when we live in a culture very different from our
own. It happens to everyone but in different ways. For most people, it is mild and does not last long. For some, it is stronger and makes
them want to go straight home and miss the great opportunity to learn many new things about the world and develop as an individual.
Try to make friends in Australia and do as many ’new’ activities as you can. Be positive about your new activities. Joining a local sports
club or your religious/community group can help introduce you to people.
Trainers at HIC can help you deal with any problems you may experience. Drop in for a chat or make an appointment to speak to your
Trainer or the Student Advocacy and welfare Officer / Counsellor if you do get sad or lonely.
8. Australian language!
It may take a week or two to get used to the Australian pronunciation. Even those of you who have studied English for some years may
think that Australian English is a completely new language. We tend to speak very quickly and run our words together.
Many Australians also use a lot of ‘slang’. If you are not sure what something, means do not be afraid to ask. You will learn some
interesting expressions! “Carn, give it a shot!” (Come on, have a go!)
8.1 Examples of Australian slang:
Some commonly spoken Australian slang is listed below:
Aveagoodweegend Have a good weekend G’day good day/Hello
Good on ya well done Arvo afternoon
Aussie Australian Barbie barbecue/BBQ
Hang on wait a moment I dunno I do not know
Beaut fantastic Bikkie biscuit/cookie
Bloke guy/man Brekkie breakfast
Bring a plate bring a plate of food Brunch breakfast & lunch, around 11:00am
BYO bring your own (drink) Cracked it to get very upset
Dodgy awkward, suspicious Doona bed quilt usually filled with feathers
Jumper Pullover/Sweater Lollies sweets, candy
Mate friend Na/Nuh/Nope no
No worries no problem See ya good-bye
Yeah/Yep yes, Ya reckon? Do you think so?
Footy Australian Rules Football
9. Melbourne
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
Melbourne is the capital of Victoria and has a population of about 4.2 million. The city is situated on Port Phillip Bay on the southeastern
coast of Australia. Melbourne is a clean, safe city with lots of beautiful parks and gardens. It is a cosmopolitan, multicultural city - famous
for its wide variety of restaurants, shopping centres, entertainment venues and sporting facilities. Melbourne has a low crime rate and has
excellent emergency and hospital facilities making it a comfortable, easy city in which to live.
9.1 Places to visit in Melbourne
There are many exciting and interesting things to do while living in Melbourne. Worthwhile places to visit include:
• Melbourne Zoo: Experience the wonders of wildlife at the award-winning Melbourne Zoo.
• Melbourne Aquarium: Wiggle with an octopus and see sharks being fed at the Melbourne Aquarium.
• Melbourne Museum: Enjoy impressive and informative, excellent exhibitions.
• Southgate Arts and Leisure Precinct: Southgate has been a popular meeting place for Melbournians since its opening in 1992.
There are three levels of high quality shopping, bars and restaurants. During a stroll down the promenade, you may also
encounter some unique street performers. Bring your camera along too to get some great photos of the city skyline day or night.
• City Circle Tram: See central Melbourne aboard the free and convenient City Circle Tram. Get on and off the distinctive maroon
trams at any of the marked tram stops around the CBD.
9.2 Within a day’s reach from Melbourne:
Some of the other places which can be visited in a day’ travel is:
• Healesville Sanctuary: A unique Australian animal park offering a rare insight into Australia’s unusual flora and fauna.
• The Great Ocean Road: A magnificent 250 km drive along Victoria’s southwestern coast offering spectacular ocean views and
rugged coastline.
• Sovereign Hill, Ballarat: Step back into time and discover where gold was found in Victoria. Visitors can experience life as it
was in the 1850s during the Gold Rush.
• Phillip Island: This beautiful island is well known for being the location of Australia’s fairy penguins.
If you would like more information about places to visit, Melbourne’s Tourist Information Office is at Federation Square, opposite Flinders
Street Station. It is open 7 days a week and you can find information about Melbourne and Victoria. You may also check the following
websites:
• http://www.visitvictoria.com
• http://www.visitmelbourne.com
9.3 Things to do in Melbourne
Melbourne is a very vibrant city, where one can chooses from high-end cuisine to low brow rock gigs, plays, festivals and blockbuster
sporting events, all taking place across a city full of parks, gardens and historic. One can discover Melbourne's obsession with football,
cricket, and soccer and just about anything else, which involves working up a sweat. Melbourne is also touted as the Sports Capital of the
world on a number of occasions.
Some of the events are:
Festivals International Sporting Events
International Comedy festival Spring Racing Carnival & Melbourne Cup
International Festival of the Arts Australian Open (Grand Slam Tennis)
Chinese New Year Parade Grand Prix Racing
Moomba Festival World Series Test Cricket
Bells Beach Surf Classic
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
10. Climate
Melbourne has a comfortable temperate climate with 4 seasons. Summer is generally hot and dry, and winter is cool with occasional rain. It
is a good idea to bring a woollen jumper or windproof jacket for the winter months. In summer, light cotton clothing is best. Most students
dress casually: T-shirts, jeans, sweaters, shorts, windcheaters and comfortable shoes.
• Summer: (Dec, Jan & Feb) January and February are the hottest months. Daily maximum temperatures are between
25-30°C. On a hot day, the temperature can be between 35-40°C.
• Autumn: (Mar, Apr & May) most days are pleasantly mild.
• Winter: (June, July & Aug) Days can be cold and windy. Temperatures range between 10-15°C
• Spring: (Sept, Oct & Nov) Days are slightly warmer. Temperatures range between 15-20°C
11. Public Holidays
There are several national and state public holidays. During these days, government departments, banks, businesses and some leisure
centres may not be open:
New Year’s Day
1st January
Easter Monday
Different every year
Australia Day
26th January
Queen’s Birthday
2nd Monday in June
Labour Day
2nd Monday in March
Melbourne Cup Day
1st Tuesday in November
Anzac Day
25 April
Christmas Day
25th December
Good Friday
Different every year
Boxing Day
26 December
12. Health and Welfare
Melbourne
was adjudged as the “world's most livable city” for three years in a row during 2011,2012 and 2013, according to the
2013 Economist Intelligence Unit's (EIU) Global Livability Survey. While Melbourne is a very safe and friendly place to live, it is wise to
make yourself aware of local safety and security issues as well as the organisations to contact if you need help or information.
We have provided some basic information about health and safety in Melbourne. For more information, speak to one of your advisors or
see the City of Melbourne website.
12.1 Student Health
All International students must have health insurance before being issued with a visa. This cost is payable with your fees.
12.2 Counselling
Staff members at HIC are available to help you out with academic or personal problems. Professional counselling can be arranged if
required.
Students may incur additional costs for the service payable directly to the professional counsellors.
12.3 Employment in Australia whilst studying
Students and their dependant family members with permission to work must not undertake work until the main student visa holder has
started their course in Australia. They are limited to 40 hours work per fortnight while their course is in session, but may work unlimited
hours during formal holiday periods. Student visa holders found to be working in excess of their limited work rights may be subject to visa
cancellation.
12.4 Vaccinations
You do not need special vaccinations before coming to Melbourne, unless you have recently been in a yellow fever area such as South
America or South Africa within the last six days.
12.5 Drinking Water
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
You can safely drink Melbourne tap water – it is one of the purest supplies in the world.
12.6 Skin Cancer
Australia has the world’s highest death rate due to skin cancer, caused by exposure to the country’s intense sunlight. Limit your exposure
to the sun and protect your skin with broad-spectrum skin creams (SPF 30+). Most sunscreens also contain a moisturiser to protect your
skin from dry weather.
12.7 Prescriptions
Australian pharmacies or chemists can only fill prescriptions prescribed by Australian doctors, so ensure you carry enough of your current
medication for your trip, or visit a doctor in Melbourne to write you a new prescription. You will generally find a 24-hour medical clinic and
chemist in or near to your suburb.
12.8 Feeling Unsafe
If at any stage, you feel unsafe or in any danger, it is best to speak to someone at HIC or go directly to the police. Their number in a case
of an emergency is 000.
12.9 Embassies / Consulates in Melbourne
During your stay, you may require support services from your national representatives in Australia. Find your country’s Embassy,
Consulate or Diplomatic Mission in Melbourne. The following is a list of major consulates in Australia. Where possible, if the country’s
Victorian consulate is not on the list, the national consulate/Embassy is shown.
ADDRESS
PHONE
FAX
WEB
75-77 Irving Road, Toorak
Vic 142
(03)9822 0604
(03) 9822 9566
http://melbourne.chineseconsulate.org
Level 6, 50 Market St, Melbourne VIC
3000
(03) 9614 188
(03) 9614 6899
http://www.egyptianconsulate.org.au/
344 St. Kilda Road, Melbourne,
VIC 3000
(03)96827836,
(03)96968251
www.cgimelb.org/
72 Queens Rd, Melbourne, Vic
3004
(03)9525 2755
(03) 9525 1588
http://www.kjri-melbourne.org/
8/570 Bourke St, Melbourne VIC 3000
(03)9679 4510
(03) 9639 3820
http://www.melbourne.au.em
b- japan.go.jp/
Level 10, 636 St Kilda Road,
Melbourne VIC 3004, Australia
(03) 95333800
(03) 95333801
http://mel.mofa.go.kr
Level 1, 432 St. Kilda Rd, Melbourne VIC
3004
(03) 9573 5400
(02) 9363 1257
(03)98666204
http://www.malaysia.org.au/main.html
http://www.kln.gov.my/web/aus_melbour
ne
4 Timbarra Crescent, O'Malley ACT 2606
(03) 98664975
(02) 6290 1676,
6290 1031
(02) 6290 1073
http://www.pakistan.org.au
Suite 1205, 1 Queens Rd, Melbourne,
VIC 3004
(03) 9863 7885
(03) 9863 7884
http://www.philembassy.org.au
Level 11, No 48, Hunter
Street Sydney, NSW 2000
(02) 9223 8729
(02) 9223 8742
(02) 9223 8750
http://www.slcgsyd.com/
Suite 301, 566 St. Kilda Rd
Melbourne VIC 3004
(03) 9533 9200
(02) 9247 8312
http://www.thaiconsulatemelbourne.co
m/
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
6 Timbarra Crescent, O'Malley, ACT,
2606, Australia
(02) 6286
8465,(02) 6286
5660
(02) 6286 4534
http://www.vietnamembassy.org.au/
Level 7
28-32 Elizabeth Street
Melbourne VIC 3000
(03) 9650 8338
http://www.nepalconsulate.net.au
If you cannot find your country’s consulate on this list, ask the Receptionist at HIC.
12.10 Melbourne’s Transport System
Public transport is fairly reliable and safe to use. Most stations and stops display the relevant timetable. Services are reduced on weekends
and public holidays. The Melbourne transport system operates trains, buses and trams from the City centre to all Melbourne suburbs. It
operates from 5.30am to 12.00 midnight every day. The free City Circle Trams circle the perimeter of the City centre and central business
district every day except for Christmas Day and Good Friday. The transport system does not operate from Melbourne to the Airport. See
the table below for the price of an adult ticket.
Melbourne’s new ticketing system is called Myki. Myki is operating on metropolitan trains and buses. Myki money or myki pass are valid for
travel on all metropolitan. The Myki is used if you are travelling in Zones 1 and / or 2.
Before getting on public transport, ensure your ticket is validated with today’s travel date. If unsure, ask someone and follow the example
of a responsible commuter.
REMEMBER: BUY, VALIDATE, TRAVEL and there will be no problems. Heavy penalties are imposed if you are found travelling without a
valid ticket. Always ensure you buy your ticket before you get on the train. It is not an excuse to inform the ticket inspectors that the station
was closed and that, you were unable to buy the ticket or that the ticket vending machine was not operating.
International students are NOT entitled to student concessions on public transport. Full fares apply. Fines are heavy if you are caught
travelling on the Melbourne transport system on concession. For further information on the Melbourne transport system or train, tram and
bus timetables call 131 638 (6.00 am – 10.00 pm daily) or visit http://ptv.vic.gov.au/
13. Getting Around
Maps and brochures are available at the Melbourne Visitor Centre. Discover the beauty, sophistication and diversity of Melbourne at the.
Conveniently, situated Melbourne Visitor Centre on the corner of Swanston and Flinders Streets directly across from Flinders Street
Station, make the Melbourne Visitor Centre your first stop when you come to town. Managed by the City of Melbourne, the staff is happy to
provide information and advice on what to see and do in Melbourne and across Victoria. There is a variety of transport options to help you
get around.
13.1 Driving
Cars are the most common form of transport. In Australia, everyone in the car must wear cars drive on the left-hand side of the road and
seatbelts. The driver either must have an Australian Driver’s Licence or must bring an International Driving Permit from your country.
Drink-driving (driving when under the influence of alcohol) is strictly prohibited. Failure to obey drink-driving laws may result in loss of
licence and heavy fines. Drive safely!
Traffic in Melbourne is not as heavy as in your major cities back home. This is not an excuse to speed. Speeding incurs heavy fines and
loss of licence. Always stick to the speed limit and keep your passengers safe. As a passenger, ask your driver to slow down if you feel
uncomfortable.
Car insurance is essential if you are thinking of owning a car in Australia. A student who buys a car is very strongly advised to purchase
third party and comprehensive insurance to cover you and other drivers in the event of an accident. We do not recommend that you
consider buying a car if you are unable to meet these costs.
13.2 Buying a car
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
You can browse the classified ads in The Age or The Trading Post, to get an idea of car prices. If you choose to buy a car, ensure that it is
sold with a current Roadworthy Certificate (RWC). You may also consider getting it checked out with a qualified mechanic.
13.3 Cycling
Keep fit, have fun, and cut your transport costs. Melbourne is great for cycling. Cyclists must obey the road rules. This includes wearing an
approved helmet, having a warning device on the bike (eg. a bell), and having reflectors and lights if you are riding at night or when
visibility is low. For details, see the Vic Roads website. http://www.vicroads.vic.gov.au/Home/BicyclesPedestrians/
Bicycle Victoria (http://www.bv.com.au) is also a great source of information about cycling in Victoria.
13.4 Taxis
Public transport stops at midnight. Therefore, if you are out late, you may need to get a taxi. Melbourne's taxis are all yellow and are widely
available across Melbourne. They often wait in taxi ranks that are clearly signposted at central locations like major hotels in the CBD, or
busy spots such as Flinders Street Station. You can also hail a taxi in the street – if the rooftop light is illuminated, it means the taxi is
available for hire – or book a taxi by telephone.
The major companies operating in Melbourne and Victoria are:
• 13 CABS (ph 13 2227) Arrow (ph 13 2211)
• Embassy Taxis (ph 13 1755) Silver Top Taxis (ph 13 1008)
14. Banking
Australia has many banks, building societies and credit unions. The larger banks include ANZ, Commonwealth Bank, National Australia
Bank, St George and Westpac.
It is important to open a bank account as soon as possible. You will need your passport as proof of identification. (Take along either your
Student ID card or Letter of Offer)
Banking hours are generally 9.00am to 4:00pm Monday to Thursday and 5:00pm on Friday. Some banks are even open on Saturday
mornings with telephone banking and internet banking available 24 hours a day, 7 days a week. Your bank will let you know what services
they provide and how to use your ATM card and PIN around Melbourne.
You may need to provide a Tax File Number (TFN) to avoid paying too much tax on the money in your account, and especially if you
intend to work part-time after you start classes. You can apply for a TFN during Orientation on campus, or in person at a branch of the
Australian Tax Office
14.1 Currency
Australia uses the decimal system of currency (100 cents = $1.00.) Notes are in denominations of $5, $10, $20, $50 and $100. Coins come
in denominations of 5 cents, 10 cents, 20 cents, 50 cents, $1 and $2.
14.2 Receiving Money from Overseas
14.2.1 Telegraphic Transfer (TT): Money sent by TT can take around 3 working days to be deposited into your Melbourne
bank account. Your Melbourne bank may charge you a fee (around $10), which will be paid out of the transferred funds. You
may be charged a currency conversion fee.
14.2.2 Bank Draft or Bank Cheque: When you deposit an overseas bank draft into your account, it can take up to 30 days to
clear. You may be charged a currency conversion fee.
14.2.3 Other ways to transfer money: There are organisations other than banks where you can send or receive money. For
example, many Australia Post branches are agents for Western Union Money Transfer Services.
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
15. Shopping
Melbourne has long been recognised as Australia's shopping and fashion capital.
Shopping hours are usually 9.00 am to 5.30 pm Monday to Wednesday, and 9.00 am to 9.00 pm on Thursday and Friday. However, larger
shopping centres are also open from 9.30 am to 5.00 pm on Saturdays and Sundays. Most large supermarkets open 24 hours a day,
seven days a week.
The city is a great place to find bargains, with many trendy laneways and tree-lined streets filled with specialty shops and boutiques. Major
department stores, David Jones and Myer, both in the Bourke Street Mall and in suburban centres, cater for all fashion tastes. Other
popular shopping destinations include Chapel St, Chadstone, Knox, Westfield Doncaster and Northland.
It is not customary to bargain in Australia except in some markets and second-hand shops.
16. Food
Melbourne has a diverse selection of restaurants, offering a wide variety of international cuisines to suit every palate and budget!
In the heart of the city, you can explore Chinatown, which offers the finest of Asian cuisine and culture. Just around the corner on Lonsdale
Street, you can sample exquisite food in the Greek Precinct. Italian food is well represented in bustling Lygon Street. Other popular
cuisines include Vietnamese (Victoria Street, Richmond), Japanese, Thai and Middle Eastern (Sydney Road, Brunswick).
The city is also a great place for buying fresh food. Queen Victoria Market is the largest open-air market in the southern hemisphere. Other
popular areas for buying fresh food include Preston Market and Box Hill Centro.
17. Communication
17.1 Telephones
Australia's country code is +61 and the area code for Victoria (and Melbourne) is 03. Australia has many a mobile and home phone service
providers. They usually offer a range phone plans with different fees depending on the kind of phone calls you make. Shop around to get
the best deal.
17.2 Mobile Phones
Mobile phone service providers offer pre-paid accounts and/or periodical bills. You will normally pay a connection fee plus a rate per
minute for phone calls and a flat rate for SMS. Shop around for a deal which suits the way you use your phone. If you want to bring your
mobile phone from overseas to Australia, check if it is compatible with Australian networks first.
17.3 Home Phones
If you decide to have a telephone line in your home, you will normally pay a one-off connection fee and a monthly line rental fee ($30-$40).
Local calls from residential telephones cost around 15–30 cents per call. Calls to mobile phones vary. For international calls, you will
normally pay a connection fee and a rate per minute. It may be cheaper to use a pre-paid phone card to call mobiles, long distance, and/or
overseas from your home phone. There are many different phone cards available, offering different rates for different countries. You can
buy phone cards at convenience stores, some supermarkets and cafés, and online.
17.4 Payphones
Local calls from most payphones cost 50 cents. It may be cheaper to use a phone card for long-distance and international calls.
17.4 Telephone Directories
Melbourne has two main telephone directories: the Yellow Pages and the White Pages. “Yellow Pages” is used if you are looking for a
business by category and “White Pages” if you know the name of the business or if you are looking for a residential phone number or
address.
17.5 Directory Assistance
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
These numbers are for directory assistance from your home phone or from a payphone.
• Local and National: 1223 International: 1225
17.6 Email and Internet
The best and cheapest way to keep in touch with family and friends from your own country is via email. There are free and easy to use
email services available e.g. Hotmail and Gmail. Internet cafés are easy to find. The cost is around $5 per hour.
17.7 Postal Services
Australia Post manages postal services in Australia. Examples of postage prices: Small letter within Australia: $0.60 Airmail letter up to 50g
Asia/Pacific Zone: $1.25 Rest of World Zone: $1.85. The rates may change from time to time. For correct pricing please see the Australian
Post website or obtain the details from your nearest post office (available in most shopping centres).
17.8 Translating and Interpreting Service (TIS)
Phone: 131 450 TIS offers a range of services including telephone interpreting. TIS is available 24 hours a day. Some services have to be
arranged in advance.
18. Religion & places of worship
Australia is predominantly a Christian country, but you can also find Buddhist temples, Islamic mosques, Sikh temples, and many other
places of worship.
HIC counsellors can help all international students, regardless of religious affiliation to find people of their own language group, locate a
church with similar cultural background or provide general assistance in coping with Australia. In addition, the Melways street directory
provides a listing of places of worship in Melbourne.
The following is a short list of web sites of major religions in Australia, which may be useful as a reference:
• Christian:
o Anglican http://melbourne.anglican.com.au
o Catholic http://melbourne.catholic.org.au
o Presbyterian http://www.pcvic.org.au
• Buddhist http://www.buddanet.net
• Hindu http://hinducouncil.com.au
• Islamic http://www.islam-australia.com.au
• Sikh http://gurudwara.net
19. Code of Practice
This Code of Practice requires HIC to implement policies and management practices that ensure high professional standards in the
delivery of education and training services and which safeguard the educational interests and welfare of staff and students.
19.1 Administration and management
HIC will meet the following administrative and management standards,
a) Ensure a person or persons with relevant qualifications and experience will undertake responsibility for the management
and coordination of training delivery, assessment, verification, staff selection and professional development of the
Registered Training Organisation.
b) Maintain adequate and appropriate insurance including public liability, and Work Cover.
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
c) Allow the Registering Authority or its agent’s access to training records, delivery locations and staff for the purpose of
auditing performance or verifying compliance with the Conditions of Registration/Endorsement.
d) Pay the Registering Authority all registration fees within 30 days of these fees being due and payable to maintain currency
of registration.
e) Maintain systems for recording student enrolments, completion, assessment outcomes (including Recognition of Prior
Learning), results, qualifications issued, grievances and the archiving of records.
f) Treat all personal records of clients with the strictest confidentiality. Provide for staff and students to be able to access their
own records.
20. Course delivery
HIC will,
a) Provide an orientation program containing information about the course curriculum, program of study and availability of
learning resources, prior to course commencement.
b) Ensure that a current copy of the course curriculum is available to staff and students.
c) Ensure that training and assessment occur in accordance with the requirements of the course.
d) Ensure that National guidelines are followed when customising courses to meet the needs of particular clients.
e) Obtain written permission from course copyright owners prior to course delivery to use and, if required, customise courses.
21. Courses @ HIC
HIC has on its scope the following courses,
1. [081430G] BSB40212 - Certificate IV in Business
2. [072357G] BSB51107 - Diploma of Management
3. [080697K] BSB41307 - Certificate IV in Marketing
4. [080698J] BSB51207 - Diploma of Marketing
5. [080699G] BSB60407 - Advanced Diploma of Management
6. [080700J] BSB60507 - Advanced Diploma of Marketing
7. AUR30612 - Certificate III in Light Vehicle Mechanical Technology [For Domestic Students ONLY]
8. AUR30312 - Certificate III in Automotive Electrical Technology [For Domestic Students ONLY]
The details of the courses are as appended below:
21.1 BSB40212 - Certificate IV in Business [081430G]
Course Description | Client(s)
This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts.
They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They
may provide leadership and guidance to others with some limited responsibility for the output of others.
Job roles:
• Administrator
• Project Officer.
Pathways Information
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
• BSB30112 Certificate III in Business or other relevant qualification/s
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
OR
• With vocational experience assisting in a range of environments providing administrative or operational support to individuals
and/or teams but without a formal business qualification.
Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:
• Accounts Clerk
• Customer Service Advisor
• Clerk
• E-business Practitioner
• Legal Receptionist
• Medical Receptionist
• Office Administration Assistant
• Student Services Officer
• Word Processing Operator.
This breadth of expertise would equate to the competencies required to undertake this qualification.
Pathways from the qualification
After achieving this qualification, candidates may undertake:
• A range of Diploma level qualifications within the BSB07 Business Services Training Package, or other Training Packages.
Units of Competency
Unit Code
Unit Name
Core | Elective
BSBWHS401A
Implement and monitor WHS policies, procedures and
programs to meet legislative requirements
Core
BSBADM405B Organize Meeting Elective
BSBCMM401A Make a presentation Elective
BSBCUS401B Coordinate Implementation of customer service strategies Elective
BSBLED401A Develop Team And Individuals Elective
BSBRES401A Analyse And Present Research Information Elective
BSBREL401A Establish Networks Elective
BSBMKG414B Undertake Marketing Activities Elective
BSBCUS403B Implement Customer Service Standards Elective
BSBWOR404B Develop Work Priorities Elective
Delivery Arrangements
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
This program is delivered in a classroom-based environment.
The trainer may provide additional learning material where gaps are identified in the participant is underpinning either knowledge or the
training resources.
Duration
This course will be delivered over a 26-week period of full time study.
Schedule
This program scheduled to be delivered over 20 weeks of full time study – 20 hours per week of scheduled class time each week. Total
breaks are 6 weeks (mid-term) - which takes into account Public holiday periods such as Christmas & Easter and School holiday breaks.
This will be achieved by scheduling classes for 20 Hours per week over 20 weeks (face to face). One of the following scheduling options
may deliver this:
2 days at 8 hours, 1 day at 4 hours
3 days at 4 hours, 1 day at 8 hours
5 days at 4 hours
The other days of the week may be used for private study time and extra tuition, if required.
This would make the program a total of 26 weeks including 6 weeks holidays throughout the year.
Entry requirements
• All students must of the age of 18 years or over at the time of applying for admission at Harward International College.
• Entry in to this course requires IELTS band score of 5.5 or equivalent in line with DIAC regulations
• Satisfactory completion of studies in applicant’s home country equivalent to an Australian Year 12 qualification is required for
entry into this course.
• Mature age students will also be considered without the minimum education requirements but with relevant work experience
within chosen area of study and a demonstrated capacity to meet course requirements. A minimum of 5 years’ experience would
normally be expected but each case will be reviewed individually with relevant work experience evidenced by work reference
letter on company letterhead, work samples and curriculum vitae submitted will be considered.
Fees structure
BSB40212 Certificate IV in Business
Payment Options: AS per study
periods* ($2,050 (x2)10 wks each
+($200 Enrollment fee + $200 Materials Fee))
AU$4,500
Enrollment Fee (not refundable)
AU$200
Materials fee (Not refundable after provided)
AU$200
Repeat unit fee
$300 per unit
Assessment resit fee (2 attempts) **
No Charge
Overseas Student Health Cover Single [1 Year]
As per OSHC Worldcare Website
Overseas Student Health Cover Family [1 Year]
As per OSHC Worldcare Website
*Please note study periods does not include holidays
**Students are entitled to 2 additional assessment attempts for each unit, where a student has undertaken an assessment and it
has
been marked as NYC (Not Yet Competent), they will be reassessed for that assessment and if they are deemed NYC in both addit
ional
attempts, they have to re-enrol into that unit / subject. This will include re-training and therefore students need to pay the repeat unit fees
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
21.2 BSB51107 – Diploma of Management [072357G]
Course Description | Client(s)
This qualification reflects the role of individuals who are engaged to manage the work of others or to add value to or review management
practices. Their role may be in any industry or organisational setting. Typically people in these roles will have considerable experience in
their respective industries or vocational areas and combine an informed perspective of specific work requirements with their managerial
approaches. The qualification requires a sound theoretical knowledge base and managerial competencies to plan, carry out and evaluate
own work or the work of a team.
Job roles
Job roles and titles vary across different industry sectors. A possible job title relevant to this qualification is:
• Manager.
Pathways Information
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
BSB40812 Certificate IV in Frontline Management or other relevant qualification
OR
With vocational experience but without formal supervision or management qualification.
Pathways from the qualification
• BSB60407 Advanced Diploma of Management or other Advanced Diploma qualifications.
Units of Competency
Unit Code
Unit Name
Elective
BSBWOR502A
Ensure Team Effectiveness
Elective
BSBCUS501C
Manage quality customer services
Elective
BSBMGT502B
Manage people performance
Elective
BSBMGT516C
Facilitate continuous improvement
Elective
BSBOHS509A
Ensure a Safe Workplace
Elective
BSBWOR501A
Manage Personal Work Priorities and Professional Development
Elective
BSBADM502B
Manage Meetings
Elective
BSBFIM501B
Manage budgets and financial plans
Elective
Delivery Arrangements
This program is delivered in a classroom-based environment.
The trainer may provide additional learning material where gaps are identified in the participant is underpinning either knowledge or the
training resources.
Duration
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
This course will be delivered over a 26-week period of full time study.
Schedule
This program scheduled to be delivered over 20 weeks of full time study – 20 hours per week of scheduled class time each week. Total
breaks are 6 weeks (mid-term) - which takes into account Public holiday periods such as Christmas & Easter and School holiday breaks.
This will be achieved by scheduling classes for 20 Hours per week over 20 weeks (face to face). One of the following scheduling options
may deliver this:
2 days at 8 hours, 1 day at 4 hours
3 days at 4 hours, 1 day at 8 hours
5 days at 4 hours
The other days of the week may be used for private study time and extra tuition, if required.
This would make the program a total of 26 weeks including 6 weeks holidays throughout the year.
Entry requirements
• All students must of the age of 18 years or over at the time of applying for admission at Harward International College.
• Entry in to this course requires IELTS band score of 5.5 or equivalent in line with DIAC regulations
• Satisfactory completion of studies in applicant’s home country equivalent to an Australian Year 12 qualification is required for entry
into this course.
• Mature age students will also be considered without the minimum education requirements but with relevant work experience within
chosen area of study and a demonstrated capacity to meet course requirements. A minimum of 5 years’ experience would normally
be expected but each case will be reviewed individually with relevant work experience evidenced by work reference letter on company
letterhead, work samples and curriculum vitae submitted will be considered.
Fees structure
BSB51107 – Diploma of Management
Payment Options: AS per study
periods* ($2,050 (x2)10 wks each
+($200 Enrollment fee + $200 Materials Fee))
AU$4,500
Enrollment Fee (not refundable)
AU$200
Materials fee (Not refundable after provided)
AU$200
Repeat unit fee
$300 per unit
Assessment resit fee (2 attempts) **
No Charge
Overseas Student Health Cover Single [1 Year]
As per OSHC Worldcare Website
Overseas Student Health Cover Family [1 Year]
As per OSHC Worldcare Website
*Please note study periods does not include holidays
**Students are entitled to 2 additional assessment attempts for each unit, where a student has undertaken an assessment and it
has been
marked as NYC (Not Yet Competent), they will be reassessed for that assessment and if they are deemed NYC in b
oth additional
attempts, they have to re-enrol into that unit / subject. This will include re-training and therefore students need to pay the repeat unit fees
21.3 BSB41307 – Certificate IV in Marketing [080697K]
Course Description | Client(s)
This qualification reflects the role of individuals who use well-developed marketing skills and a broad knowledge base in a wide variety of
marketing contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a
variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others, however
they typically report to a more senior marketing practitioner.
Depending on the units selected to form the qualification, candidates may complete a generic marketing qualification or specialise in direct
marketing, public relations or international marketing.
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
Job roles
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
• direct marketing officer
• market research assistant
• marketing coordinator
• marketing officer
• Public relations officer.
Pathways Information
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
• BSB30112 Certificate III in Business or other relevant qualification
Or
• With vocational experience in assisting marketing team leaders, supervisors or managers to conduct marketing communication
activities but without formal marketing qualifications.
Pathways from the qualification
• BSB51207 Diploma of Marketing or a range of Diploma qualifications.
Units of Competency
Unit Code
Unit Name
Core | Elective
BSBCMM401A
Make a presentation
Core
BSBMKG401B
Profile the market
Core
BSBMKG402B
Analyse consumer behaviour for specific markets
Core
BSBMKG408B
Conduct market research
Core
BSBCUS402B
Address customer needs
Elective
BSBREL401A
Establish networks
Elective
BSBMKG413A
Promote products and services
Elective
BSBRES401A
Analyse and present research information
Elective
BSBWRT401A
Write complex documents
Elective
BSBPRO401A
Develop product knowledge
Elective
Delivery Arrangements
This program is delivered in a classroom-based environment.
The trainer may provide additional learning material where gaps are identified in the participant is underpinning either knowledge or the
training resources.
Duration
Document Control
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
This course will be delivered over a 26-week period of full time study.
Schedule
This program scheduled to be delivered over 20 weeks of full time study – 22 hours per week of scheduled class time each week. Total
breaks are 6 weeks (mid-term) - which takes into account Public holiday periods such as Christmas & Easter and School holiday breaks.
This will be achieved by scheduling classes for 22 Hours per week over 20 weeks (face-to-face). This will be delivered by the following
scheduling option:
2 days at 8 hours, 1 day at 6 hours
The other days of the week may be used for private study time and extra tuition, if required.
This would make the program a total of 26 weeks including 6 weeks holidays throughout the year.
Entry requirements
• All students must of the age of 18 years or over at the time of applying for admission at Harward International College.
• Entry in to this course requires IELTS band score of 5.5 or equivalent in line with DIAC regulations
• Satisfactory completion of studies in applicant’s home country equivalent to an Australian Year 12 qualification is required for entry
into this course.
• Mature age students will also be considered without the minimum education requirements but with relevant work experience within
chosen area of study and a demonstrated capacity to meet course requirements. A minimum of 5 years’ experience would normally
be expected but each case will be reviewed individually with relevant work experience evidenced by work reference letter on company
letterhead, work samples and curriculum vitae submitted will be considered.
Fees structure
BSB41307 – Certificate IV in Marketing
Payment Options: AS per study periods* ($2,050 (x2)10 wks
each
+($200 Enrollment fee + $200 Materials Fee))
AU$ 4,500
Enrollment Fee (not refundable)
AU$200
Materials fee (Not refundable after provided)
AU$200
Repeat unit fee
$300 per unit
Assessment resit fee (2 attempts)**
No Charge
Overseas Student Health Cover Single [1 Year]
As per OSHC Worldcare Website
Overseas Student Health Cover Family [1 Year]
As per OSHC Worldcare Website
*Please note study periods does not include holidays
**Students are entitled to 2 additional assessment attempts for each unit, where a student has undertaken an assessment and it
has been
marked as NYC (Not Yet Competent), they will be reassessed for that assessment and if they are deemed NYC in both addition
al
attempts, they have to re-enrol into that unit / subject. This will include re-training and therefore students need to pay the repeat unit fees
21.4 BSB51207 – Diploma of Marketing [080698J]
Course Description | Client(s)
This qualification reflects the role of individuals who possess a sound theoretical knowledge base in marketing management and
demonstrate a range of managerial skills to ensure that marketing functions are effectively conducted in an organisation or business area.
Typically they would have responsibility for the work of other staff and lead teams in conducting marketing campaigns.
Depending on the units selected for the qualification, candidates may obtain a generic marketing qualification or specialise in direct
marketing, public relations or international marketing.
Job roles
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
• marketing manager
• marketing team leader
• product manager
• Public relations manager.
Pathways Information
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
• BSB41307 Certificate IV in Marketing or other relevant qualification
Or
• with vocational marketing experience but new to the role of marketing team leader, supervisor or manager and without formal
marketing qualifications
Or
• With vocational marketing experience in marketing team leader, supervision or management, seeking to consolidate skills and
knowledge in managing the marketing function in an organisation but without formal marketing qualifications.
Pathways from the qualification
BSB60507 Advanced Diploma of Marketing or other Advanced Diploma qualifications.
Units of Competency
Unit Code
Unit Name
Elective
BSBMKG501B
Identify and evaluate marketing opportunities
Elective
BSBMKG502B
Establish and adjust the marketing mix
Elective
BSBMKG506B
Plan market research
Elective
BSBMKG514A
Implement and monitor marketing activities
Elective
BSBMKG515A
Conduct a marketing audit
Elective
BSBWRT501A
Write persuasive copy
Elective
BSBADV511A
Evaluate and recommend advertising media options
Elective
BSBSLS501A
Develop a sales plan
Elective
Delivery Arrangements
This program is delivered in a classroom based environment.
The trainer may provide additional learning material where gaps are identified in the participant is underpinning either knowledge or the
training resources.
Duration
This course will be delivered over a 26-week period of full time study.
Schedule
Document Control
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Process Owner: CEO © Harward International College
Version 5.0 | Date: June 2014 Page 25 of 73
HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
This program scheduled to be delivered over 20 weeks of full time study – 22 hours per week of scheduled class time each week. Total
breaks are 6 weeks (mid-term) - which takes into account Public holiday periods such as Christmas & Easter and School holiday breaks.
This will be achieved by scheduling classes for 22 Hours per week over 20 weeks (face-to-face). This will be delivered by the following
scheduling option:
2 days at 8 hours, 1 day at 6 hours
The other days of the week may be used for private study time and extra tuition, if required.
This would make the program a total of 26 weeks including 6 weeks holidays throughout the year.
Entry requirements
• All students must of the age of 18 years or over at the time of applying for admission at Harward International College.
• Entry in to this course requires IELTS band score of 5.5 or equivalent in line with DIAC regulations
• Satisfactory completion of studies in applicant’s home country equivalent to an Australian Year 12 qualification is required for entry
into this course.
• Mature age students will also be considered without the minimum education requirements but with relevant work experience within
chosen area of study and a demonstrated capacity to meet course requirements. A minimum of 5 years’ experience would normally
be expected but each case will be reviewed individually with relevant work experience evidenced by work reference letter on company
letterhead, work samples and curriculum vitae submitted will be considered.
Fees structure
BSB51207 – Diploma of Marketing
Payment Options:
AS perstudy periods* ($2,050 (x2)10 wks each
+($200 Enrollment fee + $200 Materials Fee))
AU$ 4,500
Enrollment Fee (not refundable)
AU$200
Materials fee (Not refundable after provided)
AU$200
Repeat unit fee
$300 per unit
Assessment resit fee (2 attempts)**
No Charge
Overseas Student Health Cover Single [1 Year]
As per OSHC Worldcare Website
Overseas Student Health Cover Family [1 Year]
As per OSHC Worldcare Website
*Please note study periods does not include holidays
**Students are entitled to 2 additional assessment attempts for each unit, where a student has undertaken an assessment and it
has been
marked as NYC (Not Yet Competent), they
will be reassessed for that assessment and if they are deemed NYC in both additional
attempts, they have to re-enrol into that unit / subject. This will include re-training and therefore students need to pay the repeat unit fees
21.5 BSB60407 – Advanced Diploma of Management [080699G]
Course Description | Client(s)
This qualification reflects the role of individuals who have senior or managerial responsibilities. They may oversee the work of others or
have specialised roles where they do not supervise others but provide strategic leadership.
Job roles
• Area Manager
• Department Manager
• Regional Manager
Pathways Information
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Version 5.0 | Date: June 2014 Page 26 of 73
HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
Pathways into the qualification
Candidates may enter the qualification through a number of entry points including:
• BSB51107 Diploma of Management or other relevant qualification/s
OR
• With substantial vocational experience, in management but without a formal qualification.
Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:
• Manager.
This breadth of expertise would equate to the competencies required to undertake this qualification
Pathways from the qualification
After achieving this, qualification candidates may choose to undertake studies at higher education level.
Units of Competency
Unit Code
Unit Name
Core | Elective
BSBINN601B
Manage organisational change
Core
BSBMGT605B
Provide leadership across the organisation
Core
BSBMGT616A
Develop and implement strategic plans
Core
BSBMGT617A
Develop and implement a business plan
Elective
BSBMKG609A
Develop a marketing plan
Elective
BSBFIM601A
Manage finances
Elective
BSBRSK501B
Manage risk
Elective
BSBMKG608A
Develop organisational marketing objectives
Elective
Delivery Arrangements
This program is delivered in a classroom based environment.
The trainer may provide additional learning material where gaps are identified in the participant is underpinning either knowledge or the
training resources.
Duration
This course will be delivered over a 50-week period of full time study.
Schedule
This program scheduled to be delivered over 40 weeks of full time study – 20 hours per week of scheduled class time each week. Total
breaks are 10 weeks (mid-term) - which takes into account Public holiday periods such as Christmas & Easter and School holiday breaks.
This will be achieved by scheduling classes for 20 Hours (approx.) per week over 40 weeks (face to face). One of the following scheduling
options may deliver this:
2 days at 8 hours, 1 day at 4 hours
3 days at 4 hours, 1 day at 8 hours
5 days at 4 hours
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Version 5.0 | Date: June 2014 Page 27 of 73
HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
The other days of the week may be used for private study time and extra tuition, if required.
This would make the program a total of 50 weeks including 10 weeks holidays throughout the year.
Entry requirements
• All students must of the age of 18 years or over at the time of applying for admission at Harward International College.
• Entry in to this course requires IELTS band score of 5.5 or equivalent in line with DIAC regulations
• Satisfactory completion of studies in applicant’s home country equivalent to an Australian Year 12 qualification is required for entry
into this course.
• Mature age students will also be considered without the minimum education requirements but with relevant work experience within
chosen area of study and a demonstrated capacity to meet course requirements. A minimum of 5 years’ experience would normally
be expected but each case will be reviewed individually with relevant work experience evidenced by work reference letter on company
letterhead, work samples and curriculum vitae submitted will be considered.
Fees structure
BSB60407 – Advanced Diploma of Management
Payment Options:
AS perstudy periods* ($1,900 (x4)10 wks each
+($200 Enrollment fee + $200 Materials Fee))
AU$ 8,000
Enrollment Fee (not refundable)
AU$200
Materials fee (Not refundable after provided)
AU$200
Repeat unit fee
$300 per unit
Assessment resit fee (2 attempts) **
No Charge
Overseas Student Health Cover Single [1 Year]
As per OSHC Worldcare Website
Overseas Student Health Cover Family [1 Year]
As per OSHC Worldcare Website
*Please note study periods does not include holidays
**Students are entitled to 2 additional assessment attempts for each unit, where a student has undertaken an assessment and it
has been
marked as NYC (Not Yet Competent), they will be reassessed for that assessment and if they are deemed NYC in both
additional
attempts, they have to re-enrol into that unit / subject. This will include re-training and therefore students need to pay the repeat unit fees
21.6 BSB60507 – Advanced Diploma of Marketing [080700J]
Course Description | Client(s)
This qualification reflects the role of individuals who provide leadership and strategic direction in the marketing activities of an organisation.
They analyse, design and execute judgements using wide-ranging technical, creative, conceptual and managerial competencies. Their
knowledge base may be highly specialised or broad within the marketing field. These individuals are often accountable for group outcomes
and for the overall performance of the marketing function of an organisation.
Job roles
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
• marketing director
• marketing strategist
• National, regional or global marketing manager.
Pathways Information
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Version 5.0 | Date: June 2014 Page 28 of 73
HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
Pathways into the qualification
Candidates may enter the qualification through a number of entry points demonstrating potential to undertake vocational education and
training at advanced diploma level, including:
• BSB51207 Diploma of Marketing or other relevant qualification
OR
• with substantial vocational marketing experience, with overall responsibility for providing strategic direction and planning for an
organisation’s marketing function, either domestically or internationally but without a formal marketing qualification
OR
• with extensive vocational marketing experience in senior marketing positions with a wide range of skills in a specialised marketing
communications discipline and looking to consolidate specialist marketing skills with more generic management skills, but without a
formal marketing qualification.
Pathways from the qualification
After achieving this, qualification candidates may choose to undertake studies at higher education level.
Units offered within this qualification are
Unit Code
Unit Name
Core | Elective
BSBMKG603B
Manage the marketing process
Core
BSBMKG607B
Manage market research
Core
BSBMKG608A
Develop organisational marketing objectives
Core
BSBMKG607A
Develop a marketing plan
Core
BSBFIM601A
Manage finances
Elective
BSBINN601B
Manage organisational change
Elective
BSBSUS501A
Develop workplace policy and procedures for sustainability
Elective
BSBMGT617A
Develop and implement a business plan
Elective
Delivery Arrangements
This program is delivered in a classroom-based environment.
The trainer may provide additional learning material where gaps are identified in the participant is underpinning either knowledge or the
training resources.
Duration
This course will be delivered over a 50-week period of full time study.
Schedule
This program scheduled to be delivered over 40 weeks of full time study – 20 hours per week of scheduled class time each week. Total
breaks are 10 weeks (mid-term) - which takes into account Public holiday periods such as Christmas & Easter and School holiday breaks.
This will be achieved by scheduling classes for 20 Hours (approx) per week over 40 weeks (face to face). One of the following scheduling
options may deliver this:
2 days at 8 hours, 1 day at 4 hours
3 days at 4 hours, 1 day at 8 hours
5 days at 4 hours
Document Control
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Version 5.0 | Date: June 2014 Page 29 of 73
HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
The other days of the week may be used for private study time and extra tuition, if required.
This would make the program a total of 50 weeks including 10 weeks holidays throughout the year.
Entry requirements
• All students must of the age of 18 years or over at the time of applying for admission at Harward International College.
• Entry in to this course requires IELTS band score of 5.5 or equivalent in line with DIAC regulations
• Satisfactory completion of studies in applicant’s home country equivalent to an Australian Year 12 qualification is required for entry
into this course.
• Mature age students will also be considered without the minimum education requirements but with relevant work experience within
chosen area of study and a demonstrated capacity to meet course requirements. A minimum of 5 years’ experience would normally
be expected but each case will be reviewed individually with relevant work experience evidenced by work reference letter on company
letterhead, work samples and curriculum vitae submitted will be considered.
Fees structure
BSB60507 – Advanced Diploma of Marketing
Payment Options:
AS perstudy periods* ($1,900 (x4)10 wks each
+($200 Enrollment fee + $200 Materials Fee))
AU$ 8,000
Enrollment Fee (not refundable)
AU$200
Materials fee (Not refundable after provided)
AU$200
Repeat unit fee
$300 per unit
Assessment resit fee (2 attempts) **
No Charge
Overseas Student Health Cover Single [1 Year]
As per OSHC Worldcare Website
Overseas Student Health Cover Family [1 Year]
As per OSHC Worldcare Website
*Please note study periods does not include holidays
**Students are entitled to 2 additional assessment attempts for each unit, where a student has undertaken an assessment and it
has been
marked as NYC (Not Yet Competent),
they will be reassessed for that assessment and if they are deemed NYC in both additional
attempts, they have to re-enrol into that unit / subject. This will include re-training and therefore students need to pay the repeat unit fees
22. Staff
Training and assessment is delivered by trainers and assessors who:
a) Have the necessary training and assessment competencies as determined by the Industry and Skills Council Advisory
Committee(ISCAC) or its successors; and
b) Have the relevant vocational competencies at least to the level being delivered or assessed; and
c) Can demonstrate current industry skills directly relevant to the training/assessment being undertaken;
Trainer/Assessor must hold the TAE40110 Certificate IV in Training and Assessment from the TAE10 Training a
n
d Education Training
Package or be able to demonstrate equivalence of competencies as a minimum; however, trainers are encouraged to obtain further
qualifications
.
23. Training environment
HIC will meet the following minimum training environment standards:
a) Comply with all laws relevant to the operation of training premises including occupational health and safety, equal
opportunity, anti-harassment, privacy and fire safety regulations.
b) Ensure that training premises are of adequate size and have adequate heating, cooling, lighting and ventilation.
c) Ensure that training facilities, equipment and other resource materials are adequate for the Scope of
Registration and
are maintained in good order and repair.
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
24. Awards, Record of Results and Statements of Attainment
Awards and Statements of Attainment will be issued to students who satisfactorily complete courses or units within the Scope of
Registration in the form of certificates containing the following information:
a) name and registered number of the provider as shown on the Certificate of Registration;
b) name of the person receiving the qualification;
c) name of the course or units as shown on the Scope of Registration;
d) a certificate number
e) the Nationally Recognised Training Logo
f) AQF logo or words
g) date issued; and
h) authorised signatory of HIC
i) unique watermark/ seal
HIC will identify units of competency achieved on any certification issued in relation to courses based on national competency
standards.
HIC will accept and mutually recognise the qualifications Record of Results and Statements of Attainment awarded by any other
registered training organisation.
25. Revocation of Qualification/Statement of Attainment
Revocation of an award occurs when the person on whom the Qualification or Statement of Attainment was conferred in error, issued
inadvertently, or obtained in any unauthorised manner whatsoever.
When a Qualification or Statement of Attainment is in question, a committee, comprised of the RTO Manager, Training Manager,
Administration Manager and the Compliance Manager, will conduct an investigation to determine the circumstances that surround the
issuance of the Qualification or Statement of Attainment.
The committee will submit its findings and recommendations to the CEO, who will decide on the case at hand. When the CEO decides to
revoke the qualification or Statement of Attainment, the candidate concerned will be notified in writing that the award, Statement of
Attainment or Result of Assessment will be cancelled within 21 days of receipt of the letter.
The letter contains the correct result or award documentation. The student is requested to return the incorrect award, Statement of
Attainment or Result of Assessment to the institute.
The student may appeal the decision of the CEO in accordance with the HIC’s Appeals Policy.
26. Marketing and recruitment
HIC will:
a) Market courses within the Scope of Registration with integrity, accuracy and professionalism, avoiding vague and
ambiguous statements.
b) No false or misleading comparisons are to be drawn with any other provider or course.
c) Not state or imply that the registering authority recognises courses other than those within the Scope of Registration.
d) Recruit students at all times in an ethical and responsible manner consistent with the requirements of courses.
e) Ensure that application and selection processes are explicit and defensible and equity and access principles are observed.
27. Student information
HIC will advise prospective students of,
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
a) its Scope of Registration;
b) application processes and selection criteria; fees and costs involved in undertaking training; fee refund policy;
c) qualifications to be issued on completion or partial completion of courses;
d) competencies to be achieved during training;
e) assessment procedures including recognition of prior learning;
f) literacy and numeracy requirements;
g) grievance procedure;
h) staff responsibilities;
i) facilities and equipment; and
j) Student support services.
28. Access and Equity Operating Principles
HIC:
a) Aims to ensure that access to employment and training is available, regardless of gender, socioeconomic
background, disability, ethnic origin, age or race.
b) Training services are delivered in a non-discriminatory, open and respectful manner.
c) Staffs are appropriately skilled in access and equity issues, including cultural awareness and sensitivity to the requirements
of clients with special needs.
d) Facilities are updated to provide reasonable access to clients of all levels of mobility, and physical and intellectual
capacity.
e) Conduct client selection for training opportunities in a manner that includes and reflects the diverse client population.
f) Actively encourages the participation of clients from traditionally disadvantaged groups and specifically offers
assistance to those most disadvantaged.
g) Provides culturally inclusive language, literacy and numeracy advice and assistance that assist clients in meeting
personal training goals.
h) Is accountable for its performance in adhering to the principles of this policy, and welcomes feedback as part of its quality
improvement system.
i)
Staff and students are required to comply with access and equity requirements at all times.
As a student, if you have any suggestions as to how we can improve our performance with respect to access and equity,
or
i
f
you would
like further information on anything included in this policy, please contact the RTO Manager
29. Code of Conduct
29.1 Policy
All students enrolled in courses or using the services of HIC are required to maintain appropriate standards of conduct at all times,
whether attending an HIC campus or representing HIC in any capacity.
29.2 Guidelines
Where behaviour is deemed to be improper or inappropriate as outlined below, HIC will take action in accordance to the Student
Disciplinary Policy.
29.3 Improper or Inappropriate Behaviour
29.3.1 Improper or inappropriate behaviour includes but is not restricted to,
29.3.1. Being on HIC premises and consuming or having consumed alcohol,
29.3.2. Persistent disruptive behaviour,
29.3.3. Verbally abusive or hostile behaviour affecting fellow student, fellow employees or colleagues;
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
29.3.4. Smoking or the use of prohibited or illegal substances at HIC classes or on HIC or field/work placement
provider premises;
29.3.5. Deliberate misuse of HIC equipment or materials,
29.3.6. Wilful or malicious damage to HIC property or equipment.
29.3.7. Arson of HIC property;
29.3.8. Behaviour of a discriminatory nature;
29.3.9. Carrying, using or being in possession of a prescribed or regulated weapon or dangerous article
on HIC premises;
29.3.10. Physical assault on a member of general or teaching staff, other students, employees, colleagues or
members of the public or behaviour which is perceived to be threatening;
29.3.11. Theft from staff, fellow students, fellow employees or colleagues at HIC;
29.3.12. Slander or harassment (whether verbal, sexual or otherwise) of staff fellow students, fellow employees or
colleagues;
29.3.13. Any student who has been found to willingly or accidentally activate fire or security alarms which
result in the calling out of emergency services such as the fire department, police, ambulance or
any other emergency service will be liable for whatever costs are incurred by their actions. Furthermore,
students may be prosecuted under State or Federal laws in relation to their actions.
29.3..14. Any student who has been found willingly overloading the lift resulting in its malfunctioning
buildings will be liable to share the costs incurred in repairing and maintaining these.
29.3.2. Students not adhering to the Non Smoking Policy with regards to refraining from smoking in HIC designated areas will be
asked to comply or leave the premises or site.
Improper or inappropriate behaviour may result upon investigation in suspension of enrolment or payment of damages.
29.4 Student Classroom Behaviour
29.4.1. HIC requires behaviour in the classroom to be conducive to the most effective learning environment for the class
participants‟ observation of consideration and respect for classmates and teachers is expected.
. 29.4.1.1 Students are required to be punctual at all times to ensure fellow classmates are not disadvantaged
by lateness or early departure from timetabled classes.
29.4.1.2. Any class session or activity missed, regardless of cause, reduces the opportunity of learning and may
adversely affect a student’s achievement in their enrolled course.
29.4.1.3. No food or beverages are to be consumed during class, except bottled water.
29.4.1.4. At the end of every class, the room is to be tidied up, chairs pushed in, and tables straightened.
29.4.1.5. The use of electronic equipment, such as mobile phones and IPods, is not permitted in the classroom by
students or staff.
29.4.1.5.1. A lap top computer is permissible provided it is relevant to the class or got permission from
the trainer.
2.9.4.1.5.2. The use of a dictionary by students in class is permitted.
29.4.1.6. Students are expected to use appropriate language at all times.
29.4.1.6.1. Students are expected to speak English in the classroom in accordance with local etiquette.
29.5 Serious Misconduct
29.5.1. Serious misconduct is deemed to be behaviour that is illegal, wilful or premeditated. This behaviour can
result in immediate suspension pending investigation and may lead to expulsion.
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
29.5.2. Misconduct of a criminal nature will be reported to the appropriate authority.
29.6 Student Conduct
29.6.1. Students enrolled at HIC should adhere to the following,
29.6.1.1 Respect other people’s rights to hold different positions and views,
29.6.1.2. Be receptive to others point of view;
29.6.1.3. Refrain from discriminating against another person for his or her beliefs, nationality, religion, age,
associations or sex,
29.6.1.4. Avoid imposing their values on other students.
30. Student Discipline Procedure
HIC actively promotes an environment in which students develop a positive and responsible attitude to the work environment, clients and
colleagues. As part of this the Institute supports a system of informed consequence for actions.
To ensure the proper management of disciplinary issues the following disciplinary procedure should be used. The procedure is designed to
ensure fairness and objectivity and its principal purpose is not intended as a form of punishment but as a means of providing students with
the opportunity to correct or modify their behaviour through fair and objective means.
30.1 Procedure
30.1.1 In the case when student behaviour conflicts with the Code of Conduct, disciplinary action will need to be taken and the
following will apply in a private and confidential manner.
30.1.2 In the first instance the Trainer concerned, issues the student with an official warning about their behaviour by filling out
the Student Communication Form, one copy of this warning goes to the student and another copy must be filed in the
student’s file.
30.1.3 In the second instance of unacceptable behaviour the Trainer is to arrange a meeting with the Training Manager.
30.1.3.1. The details of all disciplinary interviews and warnings will be recorded using the Student Communication
Form and a copy filed in the student’s file. The Training Manager must inform the student of the possible
ramifications.
30.1.3.2. A note should be placed on Wise Net to identify that a disciplinary interview has taken place and that details
are located on the student’s file.
30.1.4 Persistent disciplinary problems are to be dealt with by the Administration Manager in liaison with all parties, including
the Training Manager and the Trainer. In the third instance, the Administration Manager is to decide whether the
student’s behaviour constitutes their suspension or expulsion from HIC.
30.1.4.1. The details of all disciplinary interviews and warnings will be recorded using the Student
Communication Form and a copy filed in the student’s file.
30.1.4.2. A note should be placed on Wise Net to identify that a disciplinary interview has taken place and that details
are located on the student’s file.
30.1.5. Any variation in the student’s enrolment must be reported to the Department of Education as outlined in Deferral,
Suspension & Cancellation policy.
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
30.1.6 In cases of serious misconduct the Administration Manager will make an immediate decision on suspension or
expulsion.
31. Course delivery information
The course delivery will be in the form of; Teacher led classroom delivery, seminars, and supervised study.
31.1 Assessment
Assessment is the process of collecting evidence and making judgments on the extent and nature of performance and other
requirements, as described in a set of standards, or learning outcomes, resulting in a judgment of whether or not competency has
been demonstrated.
Effective and objective assessment is of vital importance to the successful implementation of competency standards in the
workplace and in education. This is the judgment of performance and knowledge against the relevant industry competency
standards.
Assessment is carried out by the comparison of a student's evidence of skills and knowledge, against the requirements of the
Standards.
In general, terms, assessment during training will involve observation of performance in class, including:
a) Case studies
b) Projects
c) Assignments
d) Presentations
e) Role plays
f) Written tests and exams
g) Students will be given advance warning of the time and form of any assessment and will not be expected to sit an assessment
they have not prepared for.
h) Students will be given an opportunity for at least two Resit at no additional cost for any competencies not achieved on
the first attempt.
31.2 Reasonable adjustment/ Special learning needs
One fundamental principle of an assessment system is that each student must have access to fair and open assessment. Students with
special needs should be offered the same opportunities as any other student.
As special needs extend to more than identify physical or learning difficulties, an assessor will also need to consider the best approach
when dealing with students with needs such as low literacy, lack of confidence or Non - English speaking background, minimal computer
literacy.
An assessor must consider special needs from the planning stage onwards and adopt particular assessment methods as appropriate.
Depending on any specification given in the standards, the assessor may be able to accept alternative evidence from a student with
special needs.
Evidence collection can be adjusted to suit individual student needs if required. Reasonable adjustments may include the use of adaptive
technology, educational support and alternative methods of assessment such as oral assessment. The learning need that forms the basis
of any adjustment to the training program will be identified and appropriate strategies will be agreed with the student. Any adjustments will
be recorded in the student file and HIC will not compromise the competency standard.
If there is uncertainty, the assessor should call on other assessors or the Training Manager for assistance and guidance, as required. In
such a case, the situation must be fully documented, with appropriate feedback being provided to the student at all stages.
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
32. Assessment Requirements
32.1 Assessment Results
All results should be recorded as Competent (C) or Not Yet Competent (NYC). To be deemed competent, the student must satisfactorily
complete all assigned work. The student must keep a duplicate copy of work submitted.
32.2 Special consideration
When a student’s performance is seriously affected, because of special cause (e.g. illness) they may apply for special consideration.
Applications for special consideration should be lodged with the Training Manager/Course Coordinator/trainer no later than 3 days after the
due assessment. Applications should be in writing and supported by a medical certificate or other appropriate evidence. The medical
certificate must include:
• Full title and address of the clinic or practice
• A statement relating to the level of impairment, eg, totally unable to sit and exam
• A legible doctor’s signature and name of medical practitioner
32.3 Extension of time/late submission of work
If you are having trouble with your assignments because of personal problems, we may be able to help you. We can organise for you to
have more time. This is called an Extension. You may also be able to apply for Special Consideration to extend your due date. Please
remember that you need a suitable reason to get an Extension or Special Consideration.
32.4 Suitable reasons for extension/special consideration might be:
a) You were or are very sick (you will need a medical certificate).
b) A relative or friend was or is very sick (you may need a medical certificate for the person, and the Trainer may ask for
evidence of your relationship with the person).
c) A relative or friend has died recently (you may need to provide a death certificate, and the Trainer may ask for evidence of
your relationship with the person).
d) Personal problems that are causing you emotional distress (you may need to provide written proof of this distress, from
either the Administration Manager or another professional counsellor). The specific reasons for the emotional distress do
not necessarily have to be on this written document, give privacy issues. If they are however, the Trainer with take all steps
to provide confidentiality for the student’s situation.
e) Any other extenuating circumstances that your Trainer believes are valid (you will need to provide all document/s your
Trainer asks for).
If you need to apply for an Extension of Time or Special Consideration, here is the process you need to follow:
a) Contact your Trainer and provide all the documentation you think you will need and fill out the Application for Extension of
Time/Special Consideration Form.
b) Applications for extension of work due must be made to the trainer/assessor in writing and must be received before the due
date.
a. The trainer/assessor will respond in writing, normally within two working days, and will keep a copy of the
correspondence. Your Trainer will assess your claim. If your Trainer believes you do not really have a suitable
reason, the claim will be rejected. In some cases, all you might need to do is simply bring more documents. If your
Trainer believes you do have a valid reason, you will receive a photocopy of the Form, showing you the level of
extension you will receive.
c) The trainer may grant an extension of up to two weeks (ten working days).
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
d) Students seeking a revised due date beyond the return of results for the assessment task, or an extension of more than two
weeks in duration, must submit an application form to the Administration Manager.
a. Students seeking an extension of more than two weeks in duration must provide appropriate supporting
documentation, including evidence of the circumstances and an explanation of the impact of the circumstances on
the student’s ability to complete the assessment task
e) Submission of an application for extension does not mean automatic approval
f) ‘Having work in another subject’ or ‘Had no time because I was working’ will not be accepted as valid reasons for late
submissions. In addition, excuses involving computers or printers will not be accepted as valid reasons for late submission.
It is a student’s responsibility to organise their work so that it is submitted by the due date. Where work is submitted late and
compassionate or other grounds cannot be established, it is up to the discretion of the trainer/assessor as to whether work
is assessed as competent (C) or not yet competent (NYC).
32.5 Feedback
Feedback is one of the most important aspects of the learning process and serves the important function of enabling students to make
timely and informed judgments about their performance so that subsequent assessment can be undertaken with improved likelihood of
success.
Feedback is provided in a variety of ways, including:
a) model answers to questions
b) verbal comments from trainers, both individually and to the whole class
c) verbal comments on presentations and participation in class discussions
d) preliminary assessment task advice
e) face-to-face assessment task discussion, individually, and in groups
f) written feedback comments regarding drafts and assessment tasks
Feedback on assessment tasks will normally be provided within ten working days, but no longer than 15 working days following the
deadline for submission of the assessment task.
Where students are assessed as not competent, they will be provided with additional feedback on their assessment outcome to assist in
achieving the required performance standard on reassessment.
32.6 Assessment task cover sheets
When students submit an assessment task, they are required to include a signed and completed cover sheet. In the case of group
assessment tasks, each member of the group is required to sign the cover sheet, and each student will receive written feedback on their
group assessment task.
32.7 Recording of results
Assessors should give clear advice to students as to how the unit(s) will be assessed. Each student should have the following records kept
in their file:
a) Assessment Tasks with Assessment Cover sheets. This cover sheet should include but is not limited to:
a. Student details
b. Course code and title
c. Assessment title and description (if applicable) Date
d. Assessor name
e. Elements and relevant performance criteria (if applicable) Assessment Result: recorded as C or NYC
Feedback/comments section
f. Student declaration regarding plagiarism
g. Signatures of both student and assessor
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
b) Student should retain a copy of submitted assessment/s, if asked to present at later time.
32.8 Resubmission
Resubmission is where a student is permitted to make minor corrections/modifications amendments to an assessment task, which has
been deemed NYC. The assessment is then re-submitted to the original assessor within a specified timeframe. After the third
resubmission, if the student is still assessed as NYC for that assessment, the student will receive a fail for that unit. If the trainer/assessor
questions any submitted work as wholly or partially plagiarised or copied, an NYC result will be submitted (refer to Plagiarism Policy).
33. Assessment Procedures
33.1 Common Assessment Rules
33.1.1
In all assessments, the following rules must be adhered to,
a) No student may bring unauthorised aids or documents into the Assessment Room. Examples include mobile phones,
unauthorised notes, unauthorised calculators or unauthorised textbooks. An aid or document can be authorised by the
Administration Manager.
b) No student may leave the Assessment Room during the assessment and then return to the assessment, unless
escorted by an Assessor.
c) No student can converse with anybody during the exam, other than to the Assessor to have legitimate
questions answered.
33.2 If you miss an Assessment
If you miss a scheduled assessment you are required to provide proof of Legitimate Absence within three working days after the official
assessment date, or in exceptional circumstances, proof of Legitimate Absence must be provided as soon as practicable.
Proof must be provided to the Administration Manager, not your trainer. If the proof is not provided within the time period, then the student
will fail outright. The Administration Manager sets the date of the new assessment. No supplementary assessments will be scheduled
without proof of Legitimate Absence. If legitimate absence is refused, the student can appeal to the CEO.
Students must contact HIC as soon as they become aware that they will not be able to attend the scheduled assessment.
33.3 Access to Student Records
Current and former students of HIC have access to their own records on request. Academic & Admin Files for currently enrolled students
are maintained at the Admin Office. All requests from an individual student to view their student file should be referred to the respective
trainer who will make appropriate arrangements for supervised access. If a student wishes to amend their student admin file, they should
fill a general request form and contact the Admin Manager. Due consideration will be given to any request to amend personal information
held on file. A request to correct personal information may be satisfied by the individual providing an additional record rather than making
alterations or deletions to the original record.
HIC provides students with accurate and up to date information about the status and outcomes of the courses in which they are enrolled.
Information about a student is not disclosed to a third party without the consent of the student, unless required or permitted by law.
Persons outside of HIC do not have access to the records of individual students unless students give written permission for the release of
specific records, or unless the knowledge of such information is required to be provided to funding, immigration, accreditation or other
agencies, which are legally entitled to such information. Information required by other education institutions for the purposes of confirming
qualifications of a current or former student of HIC, such as confirmation of units of study completed, participation in officially recognised
activities by students, will not be released by HIC unless accompanied by written authorisation of the student.
All requests for archived student files must be authorised by the Compliance Manager. A form has been designed to assist this process.
This will enable the location of files to be monitored and minimize the number of missing files.
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
34. Student Survey
HIC uses surveys to enable students to give feedback on training delivery including their perceptions of teaching, their learning experience,
their overall course experience, and their whole experience at HIC.
HIC undertakes regular student survey after completion of each group.
The survey data are collected and analysed to ensure that HIC can make informed decisions that positively affect the learner’s outcome.
Students and staff will be provided with the results from student feedback along with plans for improvement.
35. Plagiarism & Cheating
35.1 What is Plagiarism?
Plagiarism happens when you copy or reproduce someone else’s work or ideas without acknowledging its original source.
This includes but is not limited to, copying information from books, the Internet and fellow students. This is called Plagiarism.
In some cultures, using information from other sources is considered okay. In Australia, if the other source is not cited this is considered
inappropriate. This is why it is looked on in an unacceptable way.
HIC treats plagiarism as cheating. The use of another person's work as though it were one's own, intending to gain an unfair advantage, is
Cheating. Students who provide their work for others to copy are also subject to the same penalties as those who copy.
Cheating and plagiarism are serious offences and will be treated severely. HIC imposes strong penalties on students who cheat and
plagiarise.
35.2 How do you avoid Plagiarising?
To avoid Plagiarising, it is very important to acknowledge all sources in all assignments submitted for marking. This means you must say
where you found your information. Acknowledgement may be in the form of footnotes, endnotes or any other textual references.
A reference list must be included at the end of an assignment if any acknowledgements have been made within the assignment, including
sources that have been referred to but not cited within the assignment.
The words of another writer must be placed in quotation marks/inverted commas. The author’s name, the source (book, website etc.) and
page number of the source must follow these words. The author’s complete details should also be included in the reference list at the end
of the assignment.
It is also a serious offence to help another student to plagiarise written work. This includes lending another student work that you have
completed so that it can be copied and submitted as the other student’s own work. HIC treats these instances as seriously as plagiarism
and will impose severe penalties on students found to be assisting other students to cheat and plagiarise.
35.3 Penalties for Plagiarism
Penalties for plagiarism are severe. If a student is caught doing any of these things, they receive an Automatic Failure for that assignment
or exam. They will receive 0% (Not Competent) and will have to resubmit that assessment. The Assessor/Coordinator may change the
assessment to protect its integrity (for example, they may make it an exam). Resubmission is only possible where the reassessment will be
completed before the relevant module ends. You may appeal, using the Automatic Failure Appeal Form if you feel you have been
accused wrongly.
36. Course Progress and Intervention Strategies
36.1 Purpose
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
Standard 10 of the National Code 2007, requires providers to be ‘systematic’ in monitoring course progress and be ‘proactive in
contacting and counselling students’ who are at risk of failing to meet course requirements. Students are to be reported according
section.19 of the ESOS Act.
36.2 Responsibility
The RTO Manager is responsible for implementation of this procedure and ensuring that staff and students are made aware of its
application.
36.3 Requirements
36.3.1 HIC has implemented the Department of Education-DIAC Course Progress Policy and Procedures for CRICOS
Providers of VET Courses for all its courses.
36.3.2 Vocational education and training conducted at Harward International College is competency-based. HIC ensures that
students are assessed to achieve the level of understanding, knowledge and skill expected by industry. HIC also
encourages students to build on their competencies as they progress through their courses.
36.3.3 In line with Department of Education -DIAC Course Progress Policy and Procedures for CRICOS Providers of VET
Courses (Standard 10), HIC systematically monitors course progress and implements appropriate intervention
strategies when students are at risk of not making satisfactory course progress.
36.3.4 Where unsatisfactory course progress continues for a period of two consecutive study periods, the student will be
reported to the Secretary of the Department of Education, Employment and Workplace Relations (DEEWR) via
PRISMS (section 19 of the ESOS Act) and their CoE will be cancelled, which may also result in their student visa being
cancelled.
36.4. Definitions
36.4.1 DEEWR is the Department of Education, Employment and Workplace Relations.
On 18 September 2013 the
Department of Education and the Department of Employment was created out of the former Department of Education,
Employment and Workplace Relations DEEWR. The term DEEWR is still used at places where its usage has not
changed, while elsewhere this has been replaced with Department of Education.
36.4.2 DIAC is the Department of Immigration and Citizenship
36.4.3 A study period is defined as One term (10 Weeks).
36.4.4 Course progress is defined as the measure of advancement within a course towards the completion of that course
demonstrated through competency-based training and assessment.
36.4.5 Satisfactory Course Progress is defined as when a student achieves a competent result in all assessments for all
units of competency undertaken in a given study period and is on track to successfully complete their program within
the expected duration of study.
36.4.6 Unsatisfactory course progress is defined as not successfully completing or demonstrating competency in at
least 50 % of the course requirements in two consecutive study periods.
36.4.7 Monitoring refers to the active checking of course progress.
36.4.8 A student at risk is one who has been assessed as NYC in one or more of their units attempted in a study period,
erratic or random or deemed insufficient for achieving satisfactory academic progress by the Trainer.
36.4.9 Intervention Strategy is an individual plan to provide support and/or assistance to a student identified as ‘at risk’ of
not achieving satisfactory course progress.
36.5 Method
36.5.1 Advice to students:
At the orientation session students will be advised of the meaning and requirements for academic performance
and of the requirement to complete the course by the scheduled end date of the course.
36.5.2 Early detection of, and intervention in, lack of satisfactory academic performance
As HIC is committed to, ensuring that all students have satisfactory learning experiences, at HIC early identification of
issues affecting student progress and performance is a priority.
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
36.5.2.1 Consequently whenever a student, undertaking the first study period, fails to achieve a satisfactory result in
consecutive assessments that form part of any unit of competency or fails to achieve competency in a unit
that would normally be completed prior to the end of the study period, that student is identified as ‘at risk’.
Trainers/Assessors will notify the Training Manager/Course Coordinator (or Administration Manager if no
coordinator) using the Monitoring of Course Progress Checklist and Reporting Form.
36.5.2.2 On receiving notification from the trainers/assessors the Training Manger/Administration Manager will
arrange for a meeting with the student involving the Administration Manager, coordinator/trainers/assessors
and student to discuss academic performance.
36.5.2.3 The purpose of this meeting is to determine the reasons for this lack of satisfactory academic performance
of a student who is yet to complete the first study period of the qualification and to develop strategies
involving student support and student action to assist the student to gain the necessary competence in a
time frame that enables the student to complete the course within the expected course duration. Records
will be kept using the Student Communication Form and the General Intervention Record.
36.5.2.4 Outcomes, actions and agreements of that meeting signed by both the Administration
Manager and the student will be given to the student and a copy kept on the students file.
36.5.3 Review of academic performance at end of study period
36.5.3.1 At the end of a study period the Training Manager will review the academic performance of ALL students.
The progress of each student shall be monitored using the Monitoring of Course Progress Checklist and
Reporting Form. This will be done by examining the students allocated study program and by examining the
academic results provided by trainers and assessors for the units of competency, comprising the study
program, undertaken during the study period.
36.5.3.2 If as result of the review it is identified that,
36.5.3.2.1 A student has failed to/yet to achieve competence in any units of competence
undertaken in that study period, the coordinator will notify the Administration Manager who
will contact the student through personal contact, telephone and/or email and/or SMS or,
as a last resort, registered mail to arrange for a meeting with the student involving the
Administration Manager, Coordinator/ Trainers/Assessors and the student to discuss
academic performance.
36.5.3.2.2 The purpose of the meeting is to determine the reasons for this lack of satisfactory academic
performance and to develop and implement intervention strategies involving student support
and student action to assist the student to gain the necessary competence in a time frame
that enables completion of the course within the expected course duration. Records will be
kept using the Student Communication Form and the General Intervention Record.
36.5.3.2.3 Outcomes, actions and agreements of that meeting signed by the Administration Manager, the
coordinator and the student and the student will be given a copy and a copy kept on the
students file.
36.5.3.3 Intervention strategies may include:
HIC
• Advising the student on the suitability of the course enrolled in
• Arranging extra learning support or tutorials
• Arranging counselling for assistance with personal issues
• Providing opportunities for students to be reassessed or to repeat subjects Arranging to vary or reduce
the enrolment load for the following semester Providing advice re-course suitability (i.e. Literacy,
Language and Numeracy)
• Allocating a new individualised study program for the following study period. Such an individualised
study program my include repeat units in addition to the normal study program (As specified in the
Delivery and Assessment strategy) or in place of units specified in the normal program.
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CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
The student
• Undertaking a period of study during the scheduled break between study periods
• Repeating failed units during the next study period by
o Attending additional classes
o Undertaking a self-paced/on line programs
• Being required to undertake additional English language classes prior to re assessment
• Producing evidence of competence gained in the workplace.
36.5.3.4 Students who fail to achieve competence in a majority of units of competence undertaken during
this study period will be advised that this lack of satisfactory academic performance in two consecutive
study periods could lead to the student being reported to DIAC and cancellation of his or her visa,
depending on the outcome of any appeals process. These students will be classified as being
“At Risk” and recorded on file
36.6 Monitoring of students with a lack of satisfactory academic performance during a consecutive study period.
36.6.1 The academic performance of ALL students classified as being “At Risk” or who are undertaking repeat units
of competency in any study period as a result intervention strategies put in place in the previous study period will be
monitored in an ongoing way.
36.6.2 Any assessment undertaken by the student in any unit of competency undertaken in the study period that achieves
other than a competent result will be recorded and may require the student to immediately discuss their academic
performance with the trainers/assessors and the coordinator.
36.6.3 All results of these students will be reviewed at the mid-point of the study period by the Training Manager/Course
Coordinator. This will be done by examining the students allocated study program and by examining the academic
results provided by trainers and assessors for the units of competency, comprising the study program, undertaken
during the study period.
36.6.4 Students who, at this mid-point, are displaying a lack of satisfactory academic performance in their new units or in
units being repeated will be contacted by the Administration Manager to attend a meeting with the coordinator and/or
trainers/assessors to discuss their academic progress. Contact will be through personal contact, telephone and/or
email and/or SMS or, at last resort, registered mail.
36.6.5 The purpose of this meeting will be to determine the reasons for the ongoing lack of satisfactory performance and to
develop strategies involving student support and student action to assist the student to gain competence by the end
of the study period.
36.6.6 Outcomes, actions and agreements of that meeting signed by both the coordinator and Administration Manager and
the student. A copy will be given to the student and a copy kept on the students file.
36.7 Review of academic performance at end of a consecutive study period.
36.7.1 At the end of the study period the course coordinator will particularly review the academic performance of any
student ‘At Risk’
36.7.2 If as result of the review it is identified that;
36.7.2.1 A student has failed to/yet to achieve competence in a majority of the units of competence undertaken in the
current study period the coordinator will notify the Administration Manager who will notify the student in
writing of its intention to report the student to DIAC- DEEWR for not achieving satisfactory course progress.
This written notice will be sent by registered mail.
36.7.2.2 The written notice will inform the student that he or she is able to access HIC’s complaints and appeals
process as per ESOS Standard 8 (Complaints and appeals) and that the student has 20 working days in
which to do so. A copy of this letter is retained within the student’s file.
36.7.2.3 If the student chooses not to access the complaints and appeals processes within the 20 working day
period, withdraws from the process, or the process is completed and results in a decision supporting HIC,
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
the Administration Manager will notify the Administrative Officer who will notify the Secretary of DEEWR
through PRISMS of the student not achieving satisfactory course progress as soon as practicable.
36.7.2.4 Similarly if a result of the review a student’s academic performance shows a lack of satisfactory
performance in less than 50% of scheduled units the normal interview and intervention strategy
approach indicated earlier in this policy and procedure will prevail.
36.7.2.5 Copies of all outcomes and notifications related the appeal processes are kept on the student’s file in
accordance with HIC’s complaints and appeals policy and procedure.
36.8 Review of the impact of intervention strategies on course duration
36.8.1 At all stages of this review and monitoring process the impact of any decision relating to implementation of intervention
strategies on the expected course duration for a student will be examined and any likely or possible variation in course
duration will be noted on the students file. Reporting the student (issuing a new CoE) will occur when the HIC knows
the student cannot reasonably complete his or her course, as specified in the delivery and assessment strategy, within
the expected duration as specified on the student’s CoE. However, HIC will only issue a new CoE when they can
accurately predict how long an extension of duration of study the student will require. Please read this policy in
conjunction with ‘Completion within expected duration Policy and Procedure’.
37. Completion within Expected Duration Policy and Procedure
37.1 Purpose
The purpose of this policy is to monitor the workload of students to ensure they complete the course within the duration specified in their
CoE (International students). HIC will only enable students to extend the expected duration of study for the course through the issuing of a
new CoE for International students. The policy and procedure applies to all students enrolled at HIC.
37.2. Responsibility
The Administration Manager is responsible for implementation of this procedure and ensuring that staff and students are made aware of its
application.
37.3. Requirements
37.3.1. To ensure students complete their course according to the length of their CoE/Training Plan, HIC enrols all students in
compulsory study periods of 10 weeks (one term).
37.3.2. HIC monitors each student’s progress to ensure that, at all times they are in a position to complete their course within
the expected duration as specified in their CoE.
37.3.3. HIC monitors enrolment load and progress at the end of every study period and monitors students during the term
ensuring they are passing their individual assessments enabling them to maintain satisfactory course progress
37.3.4. HIC will only extend the duration of a student’s study where it is clear that the student will not complete the
course within the expected duration, as specified on the CoE as a result of:
a) Compassionate or compelling circumstances (for example, illness where a medical certificate states that the student
was unable to attend classes)
b) HIC implementing its intervention strategy for students who are at risk of not meeting satisfactory course progress,
c) An approved deferment or suspension of study that has been granted under Standard 13.
d) Where there is a variation in the student’s enrolment load which may affect the student’s expected duration of
study:
a. For International students, this variation is recorded in the student’s file with the reasons and via PRISMS
and issue a new CoE if necessary.
37.4 Definitions
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
Various terms used in the policy denote the meaning as shown:
a) CoE or a Confirmation of Enrolment: is a document that is provided by HIC to an International student who studies in
Australia on a student visa. It confirms that an international student is eligible to enrol on a course.
b) A student at risk is one who has been assessed as NYC in one or more of their units attempted in a study period, erratic or
random or deemed insufficient for achieving satisfactory academic progress by the Trainer.
c) Intervention Strategy: is an individual plan to provide support and/or assistance to a student identified as ‘at risk’ of not
achieving satisfactory course progress.
d) Study period: is defined as 10 study weeks or ONE term.
e) Satisfactory Course Progress: is defined as when a student achieves a competent result in all assessments for all
units of competency undertaken in a given study period and is on track to successfully complete their program
within the expected duration of study.
f) Unsatisfactory course progress: is defined as not successfully completing or demonstrating competency in at least 50 % of
the course requirements in two consecutive study periods.
g) Monitoring: refers to the active checking of course progress.
h) For the purposes of Standard 9, the expected duration of a course is the duration of course as registered on CRICOS.
(International students only)
i) Compassionate or compelling circumstances: are generally circumstances beyond the control of the student and which
have an impact on the student’s course progress or wellbeing. These could include but are not limited to:
• Serious illness or injury, where a medical certificate states that the student was unable to attend classes,
• Unexpected illness or death (bereavement) of close family members such as parents or grandparents,
• Student being caught in a major political upheaval or natural disaster in the home country or, if in Australia,
requiring emergency travel for such reasons and this has impacted on the student’s studies,
• The student is involved in custody proceedings for their child
• The student is involved in legal proceedings where timing is beyond the student’s control,
• The student or accompanying family member has an acute medical condition requiring treatment
• A traumatic experience which could include involvement in or witnessing a serious accident and witnessing or
being the victim of a serious crime and this has impacted on the student (these cases should be supported by
police or psychologists‟ reports)
• Or where the registered provider was unable to offer a pre-requisite unit
• Inability to begin studying on the course commencement date due to delay in receiving a student visa
Note 1: The above are only some examples of what may be considered compassionate and compelling circumstances. HIC will
use their professional judgement and will assess the documentary evidence provided by the student to support the claim on a
case-by-case basis. HIC will keep copies of these documents in the student’s academic file. If you are granted a leave of
absence, this may affect your student visa. You are advised to contact the Department of Immigration and Citizenship (DIAC) for
advice.
Note 2: For the purpose of Standard 9, the following additional situation would be considered “compelling circumstances” and
could support the granting of an extension of the duration of a student’s study:
• If the student had failed occasional units throughout the course but had not done so poorly as to be picked up by
HIC’s intervention strategy for course progress. In this case, HIC will document the findings of the monitoring
process and the decision to extend the student’s duration of study in order to complete the course.
37.5 Method
37.5.1. Students are monitored throughout the term and at the end of their term as per the Course Progress and Intervention
Strategy.
37.5.2. As soon as a student receives an NYC for an assessment, the trainer advises the Coordinator and a meeting with the
student, trainer and Coordinator is arranged as soon as possible
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
37.5.3. The meeting with the Coordinator will involve identifying why the student failed and putting in place a strategy to
address the student has needs and assisting them in being able to achieve competency within the duration of their CoE.
37.5.4. Through identifying issues at the assessment level, intervention strategies are put in place to ensure the students can
complete their course within the duration of the CoE.
37.5.5. Some possible interventions, which may be utilised to assist students, are:
37.5.5.1. The option of undertaking additional classes, in order to catch-up with the units.
37.5.5..2 English language support for oral and written comprehension or
37.5.5..3 Assistance with academic skills such as essay & report writing, meeting assessment requirements and
research skills
37.5.5.4. Counselling with the Administration Manager/Student Advocacy & Welfare Officer / Counsellor if
compassionate circumstances are identified and students are having personal difficulties that may be
affecting their progress
37.5.5.5 A resubmission of the work after further clarification on the requirements is provided to the student or
addressing the problems, the student had with the assessment item
37.5.6. If after intervention strategies are put into place and the student still receives an NYC for 50% or more units in a term,
then the Course Progress and Intervention Strategy Policy takes effect, resulting in further intervention strategies for
the student. (Refer to the Course Progress and Intervention Strategy Policy in the Student Handbook and Orientation
Guide)
37.5.7. HIC considers a student to be at risk of not completing the course within the expected period, if at the end of term the
student has to repeat two or more units.
37.5.8. Issuing a new CoE should occur when HIC decides that the student cannot reasonably complete his or her course
within the expected duration as specified on the student’s CoE and there have been grounds identified in 37.4(i) above.
This would normally be done as part of the academic review process conducted at the end of a students’ penultimate, study
period.
In simple terms the Training Manager/Course Coordinator and the Administration Manager, decide in conjunction with the
student whether it is possible, for the student to successfully complete all the remaining units necessary for the award of the
qualification within the period of a study period.
Using the allocated hours identified in the delivery and assessment plan they identify the expected extra time required for
the student to fully complete the requirements of the qualification.
On determination of the additional time and agreement with the student, the Administration Manager will formally advise the
Managing Director in writing that a new CoE should be issued to extend the duration of the student’s study.
The Managing Director will notify the Secretary of DEEWR through PRISMS as soon as practicable.
38. Deferral, Temporary Suspension and Cancellation Policy and Procedures
38.1 Purpose
Student enrolment can be deferred, suspended or cancelled in limited circumstances by HIC or by the student. When the Institute initiates
deferral, suspension or cancellation of enrolment, students have the right to appeal the decision. All documentation relating to the
assessment of student deferral, temporary suspension and cancellation applications will be kept in the student’s file. All discussions
undertaken with the student during the processing of the application will be recorded using a Student Communication Form as they occur
and kept in the student file.
38.2 Definitions
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
Various terms used in the policy denote the meaning as shown:
a) Deferral: is the postponement of the commencement of your course.
b) Suspension: is the temporary postponement of enrolment during course.
c) Cancellation: is the cessation of enrolment in course.
d) Compassionate and Compelling circumstances: are circumstances beyond the control of the student and which have an
impact on the student’s course progress or wellbeing.
38.3 Guidelines for International Students
38.3.1. HIC Initiated Deferral, Suspension or Cancellation
38.3.1.1. HIC may suspend a student enrolment in the following instances.
a) Student misbehaviour as outlined in the Student Code of Conduct.
b) Intervention strategy for unsatisfactory course progress.
c) Compassionate and compelling circumstances
38.3.1.2. HIC may cancel a student enrolment in the following instances.
a) Student demonstrates serious misconduct as outlined in Student Code of Conduct.
b) Erratic course progress, for example, consistent unsatisfactory course progress in non-
consecutive semesters or continuous absence from scheduled course hours.
c) Non-payment of outstanding fees.
d) A Student who ceases attending a course for 14 working days or does not return from leave for 14
working days and is non-contactable will be deemed to have ‘inactively’ advised HIC of his/her failure to
continue studying. HIC will initiate ‘Student notify cessation of studies’ and thereafter cancel the
confirmation of enrolment. In this case HIC will not provide any opportunity for appeal process.
38.3.1.3. In cases where suspension or cancellation of the student’s enrolment is initiated by HIC, students will
be notified and given 20 working days to access HIC’s internal complaints and appeals process (see Complaints
and Appeals Procedure).
38.3.1.3.1. The change in enrolment status will not be reported to Department of Education until the
internal appeals process is completed unless extenuating circumstances relating to the welfare of the
student apply.
38.3.1.4 Once the deferral, suspension or cancellation is processed, HIC will notify DEEWR via PRISMS within 14
days.
38.3.2 Student Initiated Deferral, Suspension or Cancellation
38.3.2.1 International students may defer commencement of a course or suspend their enrolment during their course
in the following limited circumstances.
a) On the grounds of compassionate or compelling circumstances (at the discretion of the Institute). See
Compassionate and/or Compelling Circumstances.
b) Student visa delay.
38.3.2.2. Students may request a deferral of the commencement of their course by completing an Application to Defer,
Temporarily Suspend or Cancel studies Form and submitting it to the Administrative Officer prior to the course
commencing.
Once the deferral is processed, the student will receive a Confirmation of Enrolment letter and have a new
enrolment agreement written to reflect the new commencement.
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
38.3.2.3. Students who wish to suspend their enrolment must obtain written approval from the Administration
Manager.
a) Students need to complete an Application to Defer, Temporarily Suspend or Cancel studies Form and
submit it, together with all supporting documentation to the Administration Manager.
b) To obtain approval, students must submit the form a minimum of 10 working days before the requested
suspension date.
c) In case of an emergency that compels the student to suspend their course, the minimum submission
deadline of 10 working days may be waived. Please see Compassionate & Compelling Circumstances
Policy for further guidelines on what constitutes an emergency.
38.3.2.4 Students who wish to cancel enrolment in their course must obtain approval from HIC and attend a
cancellation appointment.
a) Students must complete an Application to Defer, Temporarily Suspend or Cancel studies Form or
where applicable a Transfer between Providers Application Form and submit it, together with all
supporting documentation, to the Administration Manager.
b) The Administration Manager will decide the outcome of the student’s request for cancellation.
c) If the student requests a refund, the Administration Manager will submit their request to the Managing
Director for approval of the refund.
d) The student must complete an Application for Refund (Cancellation) Form and submit it with their
Application to Defer, Temporarily Suspend or Cancel studies Form.
e) If the student does not accept the outcome of their request for cancellation, the Administration Manager
will escalate the student’s application to the RTO Manager.
f) Once the cancellation is processed, the student will receive a Release Letter from the RTO MANAGER.
38.3.2.5. Once the deferral, temporary suspension or cancellation is processed, the Compliance Officer will notify
DEEWR via PRISMS within 14 days.
38.4. Additional Guidelines for International Students
38.4.1. If an international student’s enrolment is temporarily suspended for a period of 28 days or longer, the student must
return home (unless special circumstances exist).
38.4.1.1. The student will be required to prove that they are returning home, such as providing their airline ticket.
38.4.1.2. The Administration Manager will take a copy of the airline ticket for the student’s file.
38.4.2. International students can suspend enrolment for a maximum period of six months.
38.4.1.1 In the case of exceptional circumstances (supported by documented evidence), longer suspensions may be
granted at the discretion of HIC management.
38.4.3 Deferral, temporary suspension or cancellation of enrolment may affect the student’s visa.
38.4.2.1. If an international student’s enrolment is suspended for more than six months, the student’s visa may be
cancelled by DIAC.
39. Compassionate and/or Compelling Circumstances Policy
39.1 Purpose
This policy outlines any compassionate or compelling circumstances, which may affect a student’s enrolment.
39.2 Compassionate or compelling circumstances
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
39.2.1 These are generally circumstances beyond the control of the student and which have an impact on the student’s
course progress or wellbeing. These could include but are not limited to,
a) Serious illness or injury, where a medical certificate states that the student was unable to attend classes,
b) Unexpected illness or death (bereavement) of close family members such as parents or grandparents,
c) Student being caught in a major political upheaval or natural disaster in the home country or, if in Australia,
requiring emergency travel for such reasons and this has impacted on the student’s studies,
d) The student is involved in custody proceedings for their child
e) The student is involved in legal proceedings where timing is beyond the student’s control,
f) The student or accompanying family member has an acute medical condition requiring treatment
g) A traumatic experience which could include involvement in or witnessing a serious accident
h) and witnessing or being the victim of a serious crime and this has impacted on the student (these cases should be
supported by police or psychologists’ reports)
i) Or where the registered provider was unable to offer a pre-requisite unit
j) Inability to begin studying on the course commencement date due to delay in receiving a student visa
39.2.2. The above are only some examples of what may be considered compassionate and compelling circumstances. HIC will
use their professional judgement and will assess the documentary evidence provided by the student to support the
claim on a case-by-case basis. HIC will keep copies of these documents in the student’s academic file
39.2.3. For the purpose of Standard 9, the following additional situation would be considered “compelling
circumstances” and could support the granting of an extension of the duration of a student’s study,
39.2.3. If the student had failed occasional units throughout the course but had not done so poorly as to be picked
up by HIC’s intervention strategy for course progress. In this case, HIC will document the findings of the
monitoring process and the decision to extend the student’s duration of study in order to complete the course.
40. Fees and Charges Policy for International students
This policy outlines the fees and charges that the Harward International College (HIC) has with relation to the tuition during the course of
enrolment of international students.
40.1 Enrolment
40.1.1 Prospective students apply for enrolment on the prescribed HIC Student Application Form (Form at the end of this document).
The application is assessed by HIC and a letter of offer is issued to the prospective student. Once the student reads the information
pertaining to the enrolment (including college rules and requirements), the student must sign the agreement and include the required
deposit as specified in the letter of offer.
40.2 Explanations and definitions
40.2.1 Various terms used in the policy denote the meaning as shown:
a) The Admission Fee: refers to the costs associated with processing the application.
b) OSHC: is the acronym for Over Seas Health Cover, which is medical health cover that international students must
have while they are studying in Australia. Upon payment, HIC students are covered from the moment they arrive in
Australia.
c) Course Tuition Fee: refers to daily tuition aspect of each specific course.
d) Materials Fee: refers to the associated materials (including copies, texts, equipment etc.) of each course.
e) Repeat of Unit Fee and/or Repeat of Competency Fee: refer to the expense that a student is charged if a Unit or
Competency needs to be repeated.
f) Letter of Offer: is the letter sent by HIC to the prospective student in response to a student’s Application for
Enrolment.
g) Acceptance of Offer: is the agreement of the prospective student to accept all the rules, student responsibilities, terms,
conditions and policies of HIC.
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
h) Pre-paid tuition fees: the tuition fee deposit received for a student by HIC before the agreed starting day of the first
study period
i) Payment Schedule: is the itemisation of payable Course Tuition Fees on or before the prescribed dates.
j) Student default: the student has broken the terms of their written agreement with HIC as a) the student does not
commence the program on the agreed starting day; or b) the student withdraws from the program either before or after
the agreed starting day; or c) HIC cancels the student's enrolment because of one or more of the following events: the
student failed to pay an amount they were liable to pay)the student breached a condition of his or her student visa;
misbehaviour by the student
40.4 HIC fees
40.4.1 Tuition and other charges payable are as appended below:
a) Course Fees
S no
Qualification
Course Fee
Duration
Break Down
01
BSB40212 - Certificate IV in Business
[081430G]
AUD 4,500
6 months
•
$4100 Tuition Fee
($2,050 (x2)10 wks each)
• $200 Enrolment fee*
•
$200 Materials Fee**
02
BSB51107 – Diploma of Management
[072357G]
AUD 4,500
6 months
•
$4100 Tuition Fee
($2,050 (x2)10 wks each)
• $200 Enrolment fee*
•
$200 Materials Fee**
03
BSB41307 - Certificate IV in Marketing
AUD 4,500
6 months
•
$4100 Tuition Fee
($2,050 (x2)10 wks each)
• $200 Enrolment fee*
•
$200 Materials Fee**
04
BSB51207 - Diploma of Marketing
AUD 4,500
6 months
•
$4100 Tuition Fee
($2,050 (x2)10 wks each)
• $200 Enrolment fee*
•
$200 Materials Fee**
05
BSB60407 – Advanced Diploma of
Management
AUD 8,000
1 year
•
$7,600 Tuition Fee
($1,900 (x4)10 wks each)
• $200 Enrolment fee*
•
$200 Materials Fee**
06
BSB60507 – Advanced Diploma of
Marketing
AUD 8,000
1 year
• $7,600 Tuition Fee
($1,900 (x4)10 wks each)
• $200 Enrolment fee*
• $200 Materials Fee**
Note:
*: non-refundable
**: Not Refundable after being provided
b) Other Charges
OHSC
As per OSHC Worldcare Website.
Repeat unit fee
$300 per Unit
Re Enrolment Fees
$300
Administrative Fee- variation to enrolment Agreement
A$ 100
Change of course prior to completing one term of study
A$ 200
Re-issuing of Student ID
A$ 10
Re-issue of an Academic Transcript Certificate, Diploma
A$ 50
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
Bank Charges
1.5% Surcharge*
Charges for Late fee Payment
$10 /day**
Course withdrawal
As per refund policy
Note:
*: Transaction from Credit Cards (other than American Express)
**: Maximum of $120 or whatever the amount prior to the cancellation of the course for non-payment of
Fees/Delayed, whichever is earlier. The outstanding amounts are liable to be assigned to the Debt collectors for
collection. It may be remembered that such assignments can lead to poor credit ratings to the students.
40.4.2 The following Terms and conditions of Payment would be followed would govern the operation of ‘Fees and Charges
Policy’:
40.4.2.1. Prospective students must pay an Enrolment Fee [A$ 200], OSHC, Course Tuition Fee and Materials Fee as
outlined in the letter of offer, in order to secure their enrolment at HIC.
40.4.2.2. The Course Tuition Fee for the course that the student is enrolled will remain the same for the duration of the
specific course of enrolment.
40.4.2.3. Pre-paid tuition fees : HIC will collect fees for one study period at a time and a maximum of 50% of the total
course fees in the first study period (except for courses less than 24 weeks where collecting 100% of fess
upfront can be collected). Balance Course Tuition Fees must be paid no later than two weeks prior to the end
of the previous semester.
40.4.2.4. In accordance with the Student Acceptance of Offer agreement, if the Course Tuition Fees are not received
by the agreed date (as per the payment schedule in the letter of offer) a late payment penalty will be incurred
at the rate of $10 per day (Max $120) or part thereof that the payment is in arrears.
40.4.2.5. If any fees are not paid, in accordance with Student Acceptance of Offer and the payment schedule in the
Letter of Offer, HIC may take any appropriate action for debt recovery. Further, according to the Deferment,
Temporary Suspension and Cancellation Policy, HIC may cancel a student’s CoE for non-payment of
outstanding fees. If a student is dissatisfied with this decision, they have twenty (20) working days to appeal,
in accordance with the HIC Complaints and Appeals Policy.
40.4.2.6. Course and other Fees are not transferable to another student or institution but may be transferred to another
course within HIC at the discretion of the HIC after payment of an administrative fee.
40.5 Free Services
40.5.1. The following services are provided free of cost:
a) Assessment re-sit fee (2 attempts)
b) Printing and Photocopying(other than course work)
c) Referrals to External Psychological counselling(coordination)*
d) Referrals to external Mediation(Appeals)*
e) RTO organized picnics/excursions/or any other Get- together
Note: *: While the referrals are free of cost(such as the coordination and tie ups),the actual expenditure incurred by the
3rd party provider would entail additional charges and are to be borne by the Student and paid directly to such
providers.
40.6 Refunds
40.6.1 General Policies and Procedures
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
40.6.1.1 This policy applies to all intending, commencing and continuing International Students. As soon as an
International Student accepts a place offered by Harward International College and pays the associated fees,
a binding contract is created between the Student and Harward International College. Students are to be
advised that a complaints and appeals process is available at HIC and that the information available in the
Student Handbook.
40.6.1.2. Harward International College Management and staff endeavour to provide timely and accurate information
on the course related fee requirements to enrolling and enrolled students of Harward International College.
Under the ESOS Act / TPS Legislation, Harward International College will endeavour to follow dedicated
account for Student fees that commence July 2012 and only take 50% of the course fees per Semester.
40.6.1.3. Students will be reported for default of fees within 5 days on PRISMS. Payment plans can be arranged.
Students will also be reported for non- commencement with 5 days of scheduled commencement date.
40.6.1.4. All student fees paid will be placed on PRISMS as they are accepted and placed in dedicated account for
student fees. Fees generally are not being taken any earlier than two weeks prior to commencement of
Semester. We will endeavour to maintain an account to sustain refunds for training not currently delivered.
40.6.1.5. For multiple courses students are enrolled, fees are only taken for the initial study period. Fees can be paid in
advance if the Student wishes to do this, under their own decision-making. A form is required to be signed by
the student from Harward International College, accepting this payment and the conditions under which it was
taken. Further information is available to Students on the TPS Legislation and to Agents at Harward
International College web site http://www.harward.vic.edu.au/
.
40.6.2. The RTO Responsibility
The RTO Manager shall:
40.6.2.1. Ensure that all information contained in marketing and advertising that relates to course fees are accurate
and relevant to current fee policy, and that students are provided with 30 days’ notice prior to any course fee
changes.
40.6.2.2. On receiving an enquiry or written application from a student. The RTO Manager will provide advice
concerning course money refunds, provide the enrolled or enrolling student with information relating to and
access to the course fee refunds procedures.
40.6.2.3. On receiving an enquiry or written application from a student regarding refunds or fees, the RTO Manager will
advise Harward International College management team and CEO of the pending application. Review and
assessment of procedures will be carried out and documented for future improvement and efficiency.
40.6.3 DIAC VISA Refusal
40.6.3.1. If an application for an initial application is refused, the DIAC processing office will issue a letter of
confirmation that the student visa application has been refused. A copy of this visa refusal letter must be sent
to Harward International College as proof of visa refusal along with letter of request for refund, in order for the
student to receive a refund in accordance with the refund policy for International students.
40.6.4 Acceptance of offer
40.6.4.1. All students enrolling will receive a written Letter of Offer and Student Agreement describing student default
and the term and conditions applicable to the refund of student fees. Student Agreement must be signed to
proceed with enrolment. Enrolment checking: Management ensures Student Agreement been completed and
signed by student. If this has not been completed or signed correctly, Manager is to contact student to advise
enrolment cannot proceed without their signature and completion of document.
40.6.5 Submitting a request for refund
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
40.6.5.1 Student may cancel their enrolment at any time, subject to the timing of the request, cancellation charges
may apply. All requests for refund of any monies must be made in writing to the RTO Manager or
Administration Officer.
40.6.5.2 For current students: Refund request forms are available at reception or by contacting administration at:
[email protected]. This form can be submitted by email, post or in person to reception.
40.6.5.3 For students who have not yet commenced: Application must be in writing and received by fax, post or email.
40.6.6. General procedure
40.6.6.1. The following procedure would be followed for refunds:
a) A record of the decision in relation to the refund request will be put in writing and sent to the student
b) A copy of the decision will be placed in the student file.
c) Where a student is entitled to a refund of fees under this policy, the refund will be paid within four (4) weeks
of receiving the written request.
d) Where a student is entitled to a refund of fees arising from “provider default”, the refund will be paid within 2
weeks of the date of the provider default.
e) Refunds will only be made by direct deposit (electronic funds transfer) into a bank account nominated by the
student on the request form / in writing.
f) Refunds will be paid in Australian dollars to the person who entered into the contract with Harward
International College.
g) Prior to commencing their course, and subject to approval, students may apply in writing to defer their course
commencement to a later date. Harward International College will credit any fees paid to the agreed future
date, without penalty.
40.6.7. Course Money Refunds
40.6.7.1. HIC will provide a total refund of Course Money paid in advance or for tuition already received where:
a) The course does not start on the agreed starting day.
b) The course ceases to be provided at any time after it starts but before it is completed
Or
c) The course is not provided in full to the student because a sanction has been imposed on the registered
provider under part 6 (ESOS Act)
Note: Please refer to refund tables in this document, to ascertain refund structures and fees.
40.6.8. Provider Default
40.6.8.1. Should Harward International College be unable to deliver its courses to enrolled students, a full refund of
course money will be paid to enrolled students within 2 weeks of the default day, which will be determined as
the day in which the course was scheduled to commence. Alternatively, the student may be offered an
alternative course(s). The alternative course arrangement will be at Harward International College expense.
The student has written acceptance of the alternative course offer will relieve Harward International College
liability to provide a refund to the student.
40.6.8.2. Should the above arrangement not be suitable to the student Harward International College will arrange for its
TPS process to promptly offer affected students a place in a suitable alternative course(s). The student’s
acceptance of the alternative course offer in writing will relieve Harward International College from its
obligation to refund all course money to the student. Percentage of fees, for training left to achieve will be
refunded to the Student.
40.6.8.3. Additional information regarding TPS process is available on Harward International College web site and TPS
(https://tps.gov.au/Home/NotLoggedIn
) web site or by contacting College.
40.6.8.4 Harward International College will only refund prepaid course money directly to the student and will not under
any circumstances refund course money to a third party.
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
40.6.8.5. Should Harward International College cease to provide a course of study, and is not in a position to refund
the tuition fees, Harward International College will notify the TPS Director within three business days of the
default (or intention to default) and will have 14 days to satisfy its tuition protection obligations to current
students. At the end of the 14 days, Harward International College will have a further 7 days to advise the
TPS Director of the outcome.
40.6.9. Following is the table of Refunds payable for International Students:
Refund Table for Fee Paying International Students
Reason for Refund
Notification Period
Refund
Student’s application for a
student visa unsuccessful
Before semester commences
Full refund (less $200 non
refundable enrolment fee) or less the
amount specified under the student default
provisions of the Commonwealth ESOS act
and regulations (section 29 (1b) and
regulations 3.19 (2)
Harward International College
withdraws offer, fails to provide program
offered or terminates course
Before Semester commences
After Semester commences
Harward International College will
default to the provisions of the
Commonwealth ESOS Act 2000.
Student with a student visa withdraws (All
withdrawals must be in writing, Agent must
also be contacted by student and college)
More than 10 weeks before
Semester
•
Full refund (less maximum
• Of 10% or $1000, whichever is the
lesser, for administrative expenses?
More than 4 weeks and up to
10 weeks before Semester
70% of semester fees (less maximum of
10% or $1000, whichever is the lesser,
for administrative expenses.
4 weeks or less
before Semester
40% of semesters fees (less maximum of
10% or $1000, whichever is the lesser,
for administrative expenses).
After Semester
commences and
during first 4 weeks
30% of semesters fees (less maximum of
10% or $1000, whichever is the lesser, for
an administrative expenses).
After the fourth week
No refund required
If Harward International College Withdraws a
student from an Education Service because
the student has seriously breached
international student Visa conditions or
Harward International College policies and
procedures.
After Semester
No refund of the semester’s fees
In addition, not less than 40% of fees
applicable to a subsequent semester.
40.6.10. Additional Notes for Fees and Refunds
40.6.10.1. If a student withdraws and there is a refund due for their OSHC, then they must apply direct to the OSHC
provider for any refund due. This will be subject to the OSHC provider refund policy
Note: All date calculations are based on the date the form is received by HIC, not the date student completed the form
(If Different)
40.6.11. Refund Policy Special Conditions
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
40.6.11.1. At the discretion of the Director, Harward International College reserves the right, should particular
circumstances arise, to increasing the amount of refund due and / or waiver the conditions after due
consideration, the requirements for those students who are forced to withdraw for reasons of a
compassionate nature or where the reasons are deemed to be reasonable and genuine.
40.6.11.2. Refunds will be made payable to the Student who is transferring.
40.6.11.3. Refunds in the case of a student not continuing studies, will be made to the Student’s home account
and are to be made immediately following the Student’s departure from Australia.
40.6.11.4. Harward International College will always notify students formally when they are at risk of termination
due to non-compliance with student Visa conditions or Harward International College policies and
procedures.
40.6.11.5. Once Student is advised formally of non-compliance, they are advised they can access Harward
International College Complaints and Appeal process within 20 working days and that DIAC will be
informed.
40.7 Recognition of Prior Learning
40.7.1 Students who believe they already have some of the competencies in the course may apply for Recognition of Prior
Learning (RPL). Application may only be made after enrolment and payment of fees and must be made using the
appropriate Application Form upon request.
40.7.2 Students who are not satisfied with the application outcome are able to access the Complaints, Appeals Policies, and
Procedures.
40.8 Repeat units Fees
40.8.1. If a student has been assessed at Not Yet Competent (NYC) in any Unit of Competency during a term, He/she will be
given one opportunity to complete the re-assessment during regular classes within the specific term and based on the
student’s final assessment.
40.8.2. Students may sit for up to two assessments for any Unit of Competency. If the student fails to acquire Competency
after the second re-assessment, then he/she must repeat the Unit of Competency.
40.8.3. Units of Competency may be repeated in the next availability within the boundaries of HIC’s timetable. Students must
make these arrangements with the RTO Manager. Any repeat of a Unit of Competency will cost a student $300
irrespective of the qualification at HIC.
40.8.4 If a student is required to repeat a complete term of a course, the fees paid will be calculated based on the normal cost
of tuition fees of each term, plus the equivalent in materials fees.
NOTE: The Student Agreement, and the availability of complaints and appeals processes, does not remove the right of the student to take
action under Australia’s consumer protection laws.
41. Tuition Protection Service at HIC
Under the Tuition Protection Service (TPS) framework, HIC has a statutory obligation to report to the TPS Director and the Secretary about
provider and student defaults. This is the first layer of tuition protection for students.
41.1 Students
a) Should read their written agreement carefully before signing it - it is a legal contract.
b) Ensure the agreement is clear on the number of study periods in the course, how the fees are distributed throughout the
course for each study period and the difference between tuition fees and other types of unprotected fees such as
accommodation.
c) Should be aware of any conditions or deductions from a refund they may incur if they do not commence or complete the
course (this is called a student default) or where their visa is not approved.
d) Keep a copy of all receipts for money they have paid to a provider.
e) Ensure their provider gives them a record of all study completed at each stage of their course.
f) Let their provider know as soon as any of their contact details change.
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
g) If an international student is referred to the TPS following a provider closure and wants to accept an offer of a place with an
alternative provider, the student will have to meet any additional academic and fee requirements of the alternative provider,
if higher than the original provider.
41.2 Providers
a) Are expected to meet their default obligations under the Education Services for Overseas Students Act 2000 (ESOS).
b) Have to contribute annually to the TPS.
c) Have the opportunity to place students who are referred to the TPS in a suitable alternative course.
d) Are under no obligation to accept a student that has sought a placement with them following another provider's default.
42. Nature of Guarantee at HIC
Harward International College is dedicated to ensure that once students have commenced studying their chosen qualification or course,
they will receive the highest quality of training and Assessment and support services as outlined in the student agreement. In the event that
the HIC is no longer able to provide the training and assessment services as initially outlined in the student agreement and paid for , then
HIC will arrange for agreed training and assessment to be completed through another RTO (No Fees will be incurred). Prior to the transfer
students will be formally notified of the arrangements including any refund of fees that may be applicable.
The Tuition Protection Service (TPS) is an initiative of the Australian Government to assist international students whose education
providers are unable to fully deliver their course of study. In the unlikely event that HIC is unable to deliver a course that has been paid for
and HIC does not meet their obligations to either offer you an alternative course that you accept or pay you a refund of your unspent
prepaid tuition fees (this is called a provider's 'default obligations'), the TPS will assist you in finding an alternative course or to get a refund
if a suitable alternative is not found. Note: You will be required to pay fees to your new college once the credit-free tuition period is over.
For further information, please refer to the Tuition Assurance Scheme - https://tps.gov.au/StaticContent/Get/StudentInformation
.
43. Credit Transfer/National Recognition/ RPL
43.1 Policy
43.1.1. HIC must appropriately recognise course credit within ESOS framework and to meet the requirement of Standard 12 of
National Code.
43.1.2. This policy outlines the process for HIC to grant course credit to applicable students. If necessary, the duration of study
is adjusted accordingly and students are advised of HIC’s granting of credit.
43.1.3. HIC will ensure that Credit Transfer / RPL is offered to all applicants on enrolment and that the process is structured to
minimise the time and cost to applicants; and provides adequate information and support to enable applicants to gather
reliable evidence to support their claim for recognition of competencies currently held, regardless of how, when or
where the learning occurred.
43.2 Guidelines
43.2.1. Procedures for granting and recording course credit if applicable are carried out by the Course. Course credit will be
assessed and granted (if appropriate) at the time of application and the adjusted duration will be reflected in the offer
letter and Confirmation of Enrolment (CoE). To gain course credit, applicants must provide certified copies of evidence
with their application.
43.2.2. Course credit may be granted in the form of Recognition of Prior Learning (RPL) or Credit Transfer (CT).
RPL must be conducted by the Training Manager/Course Coordinator/Assessor while Credit Transfer and National
Recognition are essentially administrative processes.
43.3. Credit Transfer (CT)
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
43.3.1. Credit transfer involves recognising a previously completed course to see if it provides equivalent learning or
competency outcomes to those required within the student’s current course of study.
43.3.2. Course credit may reduce the length of a student’s course. If this occurs before visa is granted, HIC indicates the actual
course duration in the confirmation of enrolment issued for that student for that course. If the course credit is granted
after visa is granted, the change in course duration is reported via Provider Registration and International Student
Management System (PRISMS) under section 19 of the Education Services for Overseas Students (ESOS) Act.
44. National Recognition
National Recognition is:
• recognition by a registered training organisation (RTO) of the Australian Qualifications Framework (AQF) qualifications and
statements of attainment issued by all other RTOs, thereby enabling national recognition of the qualifications and
statements of attainment issued to any person;
• recognition by each state and territory’s registering body of the training organisations registered by any other state or
territory’s registering body and of its registration decisions; and
• Recognition by all state and territory course-accrediting bodies and registering bodies of the courses accredited by each
state or territory’s course-accrediting body and of its accreditation decisions.
44.1 Procedure
44.1.1. Applicants for Credit Transfer/National Recognition must complete the Credit Transfer/National recognition Application
Form, attach a copy of a verified Award or Statement of Attainment and submit the application to the Administrative
Staff.
44.1.2. The Administrative Staff must check the Award or Statement of Attainment and grant credit transfers for identical units
that have been identified as being completed at another Registered Training Organisation.
44.1.3. Verified copies of Qualifications and Statements of Attainment used as the basis for granting Credit Transfer/National
Recognition must be kept on the student files
44.1.4. The completed Credit Transfer record must be signed by the student and the Administrative
Staff/Trainer/Assessor or Administration Manager.
44.1.5. Granting of Credit Transfer must be recorded as a module outcome in the students file
After Credit Transfer is granted a student’s course schedule must be reviewed and modified to ensure a full time load
and details of this placed on the student’s file.
45. Recognition of Prior Learning (RPL)
Students who believe they already have some of the competencies in the course may apply for Recognition of Prior Learning (RPL).
Application may only be made after enrolment and payment of fees and must be made using the Application Form that will be provided
during orientation.
46. Assessor Qualifications
HIC shall at all times ensure that assessors completing assessment for prior learning must hold the TAE40110 Certificate IV in Training
and Assessment from the TAE10 Training and Education Training Package or be able to demonstrate equivalence of competencies as a
minimum; however, trainers are encouraged to obtain further qualifications.
46.1. Recognition of Prior Learning (RPL)
46.1.1 Recognition of Prior Learning (RPL) is a process that allows the competencies you already possess to be
recognised, regardless of how you obtained them. These might include skills you picked up on the job or from other life
experiences that do not necessarily include formal training.
46.1.2. Recognition of prior learning suits people who have industry relevant:
a) work skills or knowledge
b) paid or unpaid work
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
c) experience life experience
d) community work experience
46.1.3. Recognition of prior learning could provide you with a full or part qualification, and avoid duplication of training. It could
be used to identify what training you may need to complete a qualification, or could provide a pathway to higher
qualifications for people who may not have access to further training.
46.1.4. Your RPL Assessor can discuss evidence you will need to supply with your application if you wish to have your
experience recognised. In many cases, RPL will only give the off-the-job component of the unit. You may still need to
meet the on-the-job component, assessed at work.
46.1.5. Course credit may reduce the length of a student’s course. If this occurs before visa is granted, HIC indicates the actual
course duration in the confirmation of enrolment issued for that student for that course. If the course credit is granted
after visa is granted, the change in course duration is reported via Provider Registration and International Student
Management System (PRISMS) under section 19 of the Education Services for Overseas Students (ESOS) Act.
Students need to sign a letter as confirmation of acceptance of course credit granted.
46.1.6. In the instance whereby an applicant provides certified copies of results from their previous provider, HIC will recognise
these units of competence previously studied at another provider.
46.2 Procedure
The following procedure will be followed:
46.2.1. Students who wish to apply for RPL are advised to contact HIC to obtain an RPL Application Form for the course that
they wish to enrol.
46.2.2. Upon receipt of RPL Application Form, the Training Manager / Course Coordinator/Assessor will assess the
evidence provided. Evidences that can be used to support the RPL application can include:
• A detailed resume
• Letters from employers
• An interview with the Training Manager/Course Coordinator/Assessor.
• Work skills or knowledge
• Paid or unpaid work experience
• Life experience
• Community work experience
(A complete list can be found in the appropriate RPL Kit)
46.2.3. Applicants must provide additional evidence if requested by the Training Manager/Course Coordinator/Assessor.
46.2.4. The Training Manager/Course Coordinator/Assessor will assess the evidence in relation to validity, reliability, currency
and fairness.
46.2.5. The Training Manager/Course Coordinator/Assessor will complete mapping of evidence provided by student to the
HIC’s Record of Recognition Assessment outcome for the course they are wishing to apply credit to.
46.2.6. A RPL Acceptance Letter will be prepared by the Training Manager/Course Coordinator/Assessor with the attached
copy of Record of Recognition Assessment outcome with the credit competencies approved.
46.2.7. Training Manager/Course Coordinator/Assessor will return the Application form with the result of the Administrative
Staff. The Student will be asked to sign the acceptance letter within 7 working days from the date of the letter.
46.2.8. Upon receipt of student’s RPL Application Form and the Enrolment Form, the Administrative Staff will issue a Letter of
Offer with the duration as confirmed by the Training Manager/Course Coordinator. A copy of the RPL Application Form
and
46.2.9. Record of Recognition Assessment outcome placed in the student Academic file.
46.2.10. If the granting a student course credit leads to a shortening of the student’s course, Administrative Staff must indicate
the net course duration in the Enrolment Acceptance Agreement
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
46.2.11. Students who are not satisfied with the application outcome are informed to access the Complaints, Appeal Policy, and
Procedures.
47. Transfer between registered providers
47.1 Policy
This policy applies to international students only.
47.1.2. In accordance with the National Code of Practice for Registration Authorities and Providers of Education and Training
to Overseas Students 2007, HIC will not knowingly enrol a student transferring from another education
provider prior to the student completing six months of their principal course unless circumstances outlined in 1.0 a-d
apply.
47.1.3. A student may apply to transfer to another provider after they have completed six months of their principal course. If a
student is enrolled in a package of courses, they must complete any prerequisite courses, and then the first six months
of the principal course.
47.2 Guidelines
47.2.1 Circumstances where student transfer is allowed within six months of the principal course of study
47.2.1.1 The original registered provider has ceased to be registered or the course in which the student is enrolled has
ceased to be registered; or
47.2.1.2 The original registered provider has provided a written letter of release; or
47.2.1.3. The original registered provider has had a sanction imposed on its registration by the Australian Government
or state or territory government that prevents the student from continuing his or her principal course; or
47.2.1.4. Any government sponsor of the student considers the change to be in the student’s best interest and has
provided written support for that change.
47.2.2. Inward Transfers
47.2.2.1. Onshore international students, who wish to enrol in an HIC course, must submit a release letter from their
current provider before HIC will issue a CoE, unless:
a) The original registered provider has ceased to be registered or the course in which the student is
enrolled has ceased to be registered, or
b) The original registered provider has had a sanction imposed on its registration by the Australian
Government or state or territory government that prevents the student from continuing his or her
principal course, or
c) Any government sponsor of the student considers the change to be in the student’s best interest and
has provided written support for that change.
47.2.2.2. Admissions staff may use the HIC application form, PRISMS or a copy of the student’s visa in the
passport to ascertain the principal course and whether the student has completed six months of their
principal course.
47.2.2.3. If a letter of release is received and is satisfactory, the application is processed as a normal application.
47.2.2.4. If no satisfactory letter of release is obtained, the application process is halted and the student informed that
they are unable to transfer at this time.
47.2.2.5. The letter of release is kept in the student’s Administrative file.
47.2.2.6. HIC does not take students under 18 years of age under care arrangements.
47.2.3 Outward Transfers
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
47.2.3.1. Onshore international students who wish to enrol into a course at another provider must submit an
Application Form: Transfer between Providers, along with a valid letter of offer from the other provider to the
Administration Manager for consideration.
47.2.3.2. If no satisfactory letter of offer is obtained, the application to transfer is halted and the student is provided
with a written response advising that they are unable to transfer at this time and the reasons for the refusal.
47.2.3.3. Transfer may be granted:
• where the student applies on personal or academic grounds that are unable to be resolved using HIC’s
resources, and
• The student has no outstanding fees owing to HIC.
47.2.3.4. A letter of release will be issued at no cost to the student within 10 working days of the transfer request being
granted.
47.2.3.5. Students are required to contact DIAC to confirm whether a new student visa is required.
47.2.3.6. Where a release letter has been granted, the Compliance Officer will submit a course variation through
PRISMS, in accordance with Reporting Student Course Variations on PRISMS. A copy of the course
variation is to be placed in students file
47.2.3.7. Transfer will not be granted under the following circumstances:
a) where it would be considered detrimental to the student,
b) where it may jeopardise the student’s progress through a package of courses,
c) the student has recently started studying the course and the full range of support services are yet to be
offered,
d) the student is trying to avoid being reported to DIAC for failure to meet HIC’s requirements,
e) A valid letter of offer from the other provider has not been provided.
47.2.3.8. Where HIC does not grant a letter of release, the student will be provided with a written letter stating the
reason(s) for refusal.
47.2.3.9. The letter of refusal will be provided to the student within 10 working days of receipt of the form and the
student will be informed of his / her right to appeal the decision, in accordance with Complaints and Appeals
Procedure.
48. International Student Complaint Flowchart
As part of HIC’s commitment to a positive learning environment, a procedure for complaints and grievances is in place to ensure equitable
treatment with a system for appeal. This system is independent, readily accessible and inexpensive for the parties involved.
INFORMAL COMPLAINT
Attempt to resolve the grievance informally
by contacting your Trainer
If the issue in not resolved the student may make an appointment to discuss it with the Training Manager/Course
Coordinator.
FORMAL COMPLAINT
If the issue is not able to be resolved informally, the student may present his or her case, at no cost, formally by
lodging a complaint in writing. This is done by requesting to complete a Formal Complaint and Appeal Form
(Appendix 1 & 2).
Once the Formal Complaint and Appeal Form (Appendix 1 & 2) is completed and submitted to the
Administration Manager, an appointment will be made where appropriate for a meeting with the Administration
Manager to discuss the complaint and attempt to resolve it. Please remember, students may be accompanied
and assisted by a support person at any relevant meetings.
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
The student will be given a written statement of the
Outcome (Response to Complaint and Appeal Form), including details of the reasons for the outcome within
10 working days of the formal lodgements of the complaint and supporting information.
EXTERNAL APPEAL
If the outcome of this process is still deemed to be unacceptable to the student they are able to refer to the
Overseas Students Ombudsman
for independent mediation
The Ombudsman can be contacted via the methods below.
Email: ombudsman@ombudsman.gov.au
Mail: GPO Box 442 Canberra, ACT 2601
Phone: 1300 362 072
49. Student Complaints and Appeals Policy and Procedures
49.1. Purpose
49.1.1. The purpose of this procedure is to define the system available to students for dealing with complaints and appeals,
independent resolution and appellant rights.
49.1.2. Each student may be accompanied and assisted by a support person at any relevant meetings and has the opportunity
to formally present their case at minimal or no cost.
49.1.3. The procedure requires a written record of the complaint or appeal to be kept in the student’s Administrative file. The
student is also given a written statement of the outcome, including all details of the reasons for the outcome.
49.2. Responsibility
49.2.1. The Administration Manager is responsible for implementation of this procedure and ensuring that staff and students
are made aware of its application.
49.3. Requirements
The various requirements are as follows:
49.3.1 Students who are concerned about the conduct of HIC are encouraged to attempt to resolve their concerns using this
procedure.
49.3.2. All prospective students will be provided with information about complaints and appeals before making a contract to
enrol and again at course commencement.
49.3.3. All complaints and appeals will be handled professionally and confidentially in order to achieve a satisfactory resolution
49.3.3. All parties will have a clear understanding of the steps involved in the procedure
49.3.4. Students will be provided with details of external authorities they may approach, if required
49.3.5. At any stage in the complaint or appeals process students are entitled to have their own support person included in the
complaint/appeals/resolution process.
49.3.6. All complaints and appeals will be managed fairly, equitably and as efficiently as possible
49.3.7. The process will commence within ten (10) working days of the formal lodgement of the complaint or appeal
and supporting information. HIC will attempt to resolve any complaint or appeal fairly and equitably and all reasonable
measures will be taken to finalise the process as soon as practicable.
49.3.8. Students may raise any matters of concern relating to training delivery and assessment, the quality of the teaching,
student amenities, discrimination, sexual harassment and other issues that may arise.
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
49.3.9. HIC will encourage the parties to approach a complaint or appeal with an open view and to attempt to resolve problems
through discussion and conciliation. Where a complaint or appeal cannot be resolved through discussion and
conciliation, we acknowledge the need for an appropriate external and independent agent to mediate between the
parties.
49.3.10. A student’s enrolment must be maintained if the student chooses to access HIC’s complaints and appeals process and
the process is ongoing.
49.3.11. If the internal or external complaint handling or appeal process results in a decision that supports the student, HIC
must immediately implement any decision and or corrective and preventative action required and then advise the
student of the outcome.
49.3.12. Nothing in this procedure inhibits student’s rights to pursue other legal remedies. Students are entitled to resolve any
dispute by exercising their rights to other legal remedies. Students wishing to take this course of action are advised to-
a) Contact a solicitor; or-
b) Contact the Law Institute of Victoria, 470 Bourke St Melbourne 3000, and telephone (03) 9607 9311 for a
referral to a solicitor.
49.4. Definitions
Various terms used in the policy denote the meaning as shown:
a) Complaint - dissatisfaction with a service offered, discrimination or treatment received at HIC.
b) Complainant – person making the complaint
c) Appeal – dissatisfaction with a decision made by HIC
d) Appellant – person making the appeal
49.5. Complaints
The following method would be followed:
49.5.1. Informal Complaint Process
49.5.1.1. Any student with a complaint may raise the matter with trainers and coordinators of HIC and attempt an
informal resolution.
49.5.1.2. Students who are not satisfied with the outcome of the complaint are encouraged to register a formal
complaint.
49.5.2. Formal Complaint Process
49.5.2.1. Should the complaint remain unresolved after informal resolution is attempted then the student should
complete a Formal Complaint and Appeal form (Refer to Appendix 1 & Appendix 2), contact the
Administration Manager, and arrange a meeting. At this meeting, the complaint can be raised and a
resolution attempted.
49.5.2.2. At the complaint meeting:
a) The complaint must be recorded in writing and signed and dated by the complainant and the
Administration Manager
b) The outcome of the complaint meeting and reasons for the decision must be recorded in writing and
signed and dated by the complainant and the Administration Manager
49.5.2.3. The Administration Manager will attempt to resolve the complaint with the student and any other parties who
may be involved. The resolution phase must commence within 10 working days of the complaint being
lodged. (It should be noted that a maximum time of 20 working days will be allotted in which a resolution can
be reached. This will be known as the resolution phase.)
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
49.5.2.4. Following the complaint meeting and resolution phase, HIC must document and convey the decision to the
student and act to rectify any substantiated complaint
49.5.2.5. If a student is dissatisfied with the outcome of the formal complaint meeting then they may institute an
internal appeals process by completing the Formal Complaint and Appeal form and indicating that an appeal
is being sought.
Note: Each student may be accompanied and assisted by a support person at any relevant meetings
49.6. Appeals
49.6.1. Internal Appeals
49.6.1.1. Internal Appeals may arise from a number of sources including appeals against assessment, appeals against
discipline actions and appeals against decisions arising from complaints. The essential nature of an appeal is
that it is a request by a student to reconsider a decision made by HIC.
49.6.1.2. Students appealing an assessment or RPL outcome will be given the opportunity for reassessment by a
different assessor selected by HIC. The recorded outcome of the assessment appeal will be most favourable
result for the student from either the original assessor or the reassessment.
49.6.1.3. The student’s enrolment must be maintained while an internal complaint/appeal is in progress and the
outcome has not been determined if the internal complaint or appeal is initiated by the student.
49.6.1.4. The appeal resolution phase must commence within 10 working days of the internal appeal application
(Refer to Appendix 1) being lodged.
49.6.1.5. The Appeals panel will comprise two senior staff members not directly involved in the matter and will be
convened by the Administration Manager within 10 days of the appeal being received.
49.6.1.6. The outcome of the internal appeal and reasons for the outcome will be recorded in writing and signed and
dated by the Appeal Panel and placed in the student file.
49.6.1.7. The student is advised in the written outcome advice from their internal appeal that they have 10 working
days to access the external appeals process and must advise HIC if they intend to do so.
49.6.1.8. Following the internal appeal HIC must convey the decision to the student and implement any improvement
actions arising from the complaint.
49.6.2. External Appeals
49.6.2.1. If the matter is still unresolved after the above procedures have been implemented and the internal appeals
process exhausted, students are advised of external organisations to which they may lodge a complaint.
These could be:
• Overseas Students Ombudsman: http://www.oso.gov.au/making-a-complaint/
• ASQA complaint page: http://www.asqa.gov.au/complaints/making-a-complaint.html Consumer Affairs
Australia: The Australian Consumer Law
(http://www.consumerlaw.gov.au/content/Content.aspx?doc=the_acl.htm)
• Department of Education by completing the online form at https://aei.gov.au/Regulatory-
Information/Education-Services-for-Overseas-Students-ESOS-Legislative-
Framework/Pages/ESOSEnquiry.aspx
49.6.2.2. Students bear all external appeal costs.
49.6.2.3. Where a decision or outcome is in favour of the student, HIC will follow the required action to satisfy the
student’s complaint as soon as possible.
49.6.2.4. The details of the complaints and appeals, procedures followed and outcome are placed in the student file.
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
50. Critical Incident Policy
50.1 PURPOSE
The purpose of this policy and procedure is to ensure staff and students are aware of how to act in the case of an emergency or critical
incident at Harward International College.
50.2 SCOPE
This policy applies to all staff, students and visitors of Harward International College in the event of a critical incident occurring at Harward
International College campus, else in Australia or in the home country of an enrolled student (where the incident has an effect on the
student). A critical incident for the purposes of this policy is defined as ‘a traumatic event, or the threat of such (within or outside Australia)
which causes extreme stress, fear or injury.
Critical incidents are not limited to, but could include:
• Missing students
• Severe verbal or psychological aggression
• Death, serious injury or any threat of these
• Natural disaster; and
• Issues such as domestic violence, sexual assault, drug or alcohol abuse.
50.3 POLICY
Harward has a clearly articulated procedure that is available to staff and students, so that when a staff member becomes aware of a critical
situation involving a student(s)/staff member/visitor, they can take appropriate action and alert the necessary person(s).
Harward’s first priority is to minimise any risk to persons involved in a critical incident and to ensure that each event or case is managed
effectively and quickly. In the event of a critical incident or emergency (either within or outside of Australia) befalling a student or occurring
at Harward, staff will work systematically to attempt to ensure the well being and safety of all involved.
In the first instance, the person who arrives first on the scene should dial 000 to access emergency services. Once the situation is under
control, police, DIAC and the student’s or staff’s next of kin should be informed as a matter of priority.
Emergency evacuation procedures must be tested at a minimum twice a year.
If a critical incident occurs in the home country of a student currently enrolled at Harward, and that student’s family is affected or the
student is affected psychologically, Harward staff will endeavour to assist the student as much as possible in returning home if necessary
or desired.
A record of the incident, actions taken in response and the outcome or result will be kept in a confidential file and made accessible only to
the parties directly involved.
Wherever possible, remedial action will be taken to mitigate any future occurrence of a similar incident.
50.4 Emergency Procedures
If an emergency occurs on campus, the first person on the scene who is able to respond must call 000.
Emergency phone number “000” (fire, police, medical)
You will be asked:
what service you want, (fire, Ambulance or Police);
Harward’s name and address which is:
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
Harward International College
Level 3, 422 Little Collins Street, Melbourne 3000
The nature of the incident.
50.5 Evacuation
If an emergency requires an evacuation of Harward premises, staff and students must follow the instructions of the wardens – Ronak
PATEL.
• Wardens are identified by wearing a red, emergency helmet.
• Leave the building by the safest identified exit in a single file.
• Meet at the designated assembly point and await instructions about what to do next.
50.6 Other Emergencies
In the event of bomb threats, violent intruders or fire, students, staff and visitors are to follow the directions of the warden.
If the threat is immediate and warranted, the warden will call 000. Alternatively, the warden may instruct a person to call the police.
• Flinders lane police station
o Phone: (03) 96371100
o Fax: (03) 96371299
o Email: MELBOURNEEAST.UNI@police.vic.gov.au
50.7 Medical Emergencies
If a student or staff member requires urgent medical assistance call “000” for an ambulance.
For minor or less serious incidents call or visit the medical centre using the details immediately below.
Refer to Para 53: Emergency Services
A first aid kit is available from the office.
The trained first aide officer is NAME OF FIRST AID OFFICER – PREFERABLY STUDENT CONTACT OFFICER
50.8 Critical incident report
The student contact officer will arrange to contact DIAC and the staff or student’s next of kin as soon as possible once a situation is under
control.
All staff, students and visitors involved in a critical incident are required to complete a critical incident report form.
The student contact officer and/or CEO will meet with all persons to discuss or resolve any issues or offer any assistance deemed
appropriate.
50.9 Follow up action
The CEO will review all critical incident reports as soon as practicable following an event.
Staff will be asked to meet to assist in forming recommendations to avoid or mitigate future incidences.
Recommendations for action if required are implemented as soon as practicable.
Staff and students are advised of any changes that may affect their safety in the future.
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
Remedial action is recorded on the critical incident report and signed off by the CEO
The report is kept in a secure file.
50.10 Missing Persons
If Harward becomes aware that a staff or student is missing, the CEO should be informed immediately.
The CEO may delegate to the student contact officer to attempt to contact all known associates of the missing person and to try all known
contacts of the alleged missing person.
If no result, the CEO will call the police to report a missing person then also advice DIAC.
50.11 Death of staff or student
In the event of a staff or student death, the CEO will
• inform next of keen and all other necessary persons
• Write a condolence letter and arrange for an appropriate tribute to be sent to the family of the deceased.
• Update student file
• Refund fees as entitled
• Return any personal effects
50.12 Record keeping and responsibility
The CEO is the first point of contact for all enquiries to Harward associated with a critical incident.
The CEO will manage all contact with external authorities and will record as appropriate any matters associated with the emergency or
critical incident.
The student contact officer will record the result of all meetings with staff and students and files these in their folders
The wardens will record incidents and the actions undertaken. Information may be gained from others present including visitors, students
and staff. A file is to be developed for all emergencies.
Staff and students are to complete a critical incident form and it is to be given to the student contact officer to be filed with the
actions undertaken in their file.
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
51. DIAC Requirements
(Applicable to international students on Student visa)
Student visas have a number of conditions that are set by Australian law and must be followed. If you have a visa sticker in your passport,
there will be a series of numbers corresponding to the conditions of your visa. If you have an electronic visa, the conditions will be listed on
the email you receive from DIAC.
For a full list of Student Visa conditions, go to http://www.immi.gov.au
International students in Australia must maintain full-time enrolment in each semester.
Below are some of the Student Visa Conditions that you need to comply with if you are an international student. You risk being reported to
DIAC if you fail to comply to the below:
a) Visa Condition 8105: You are permitted to work 40 hours per fortnight while your course is in session, but may work unlimited
hours during formal holiday periods. You and your dependant family members 'with permission to work' must not undertake work
until you (student visa holder) has started their course in Australia.
Note: If you work any more than 20 hours per week during the semester, DIAC may cancel your visa. DIAC officers on a regular
basis conduct random checks on employers.
b) Visa Condition 8202
a. You must remain enrolled in a full-time CRICOS registered course
b. You must have a satisfactory academic result for each term or semester.
c) Visa Condition 8206:Students intending to change education provider should contact their current education provider for
information. In most circumstances, the new education provider will be restricted from enrolling a student if they have not
completed 6 months of their main course of study for which the visa was granted.
d) Visa Condition 8501
a. You must maintain adequate arrangements for health insurance during your stay in Australia.
b. Note: Under policy, this means that you must maintain Overseas Student Health Cover (OSHC).
e) Visa Condition 8516: You must continue to satisfy the requirements for grant of your student visa.
Note: This means, for example, that your main course of study must continue to be a course in the education sector that matches
your student visa, and that you must continue to have sufficient financial capacity to support your study and stay in Australia
f) Visa Condition 8533
a. You must notify your education provider of your residential address in Australia within 7 days of arriving in Australia. You
must notify your education provider of any change in your residential address within 7 days of the change.
b.
You must notify your education provider of a change of education provider within 7 days of receiving the electronic
Confirmation of Enrolment certificate or evidence of enrolment.
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
52. Relevant legislation
VET and Related Legislation
Victorian Law Today: This repository contains Versions of all the Principal Public Acts and Principal Statutory Rules of Victoria. It
can be accessed through the Victorian Legislation and Parliamentary Documents Home Page
Go to: http://www.legislation.vic.gov.au/
Australasian Legal Information Institute: The Australasian Legal Information Institute (AustLII) provides free internet access to
Australian legal materials including Commonwealth & State legislation as well as having links to several overseas sites.
Go to: http://www.austlii.edu.au/
Commonwealth Acts: Commonwealth Acts and Regulations are available from a number of
resources:Comlaw http://www.comlaw.gov.au/
Victorian Acts: Victorian Acts and Regulations are available from 'Victorian Legislation and Parliamentary Documents'.
Go to: http://www.legislation.vic.gov.au/. Click on Victorian Statute Book, then 'Victorian Acts', click on 'Search Acts' and then
type name of Act, scroll down to locate the Act, double click to open a new page with an option to download a Word Document or
a PDF file.
A range of legislation is applicable to all staff and students. In order to comply with regulatory requirements, HIC must inform you during
orientation, of your legislative obligations. They are as follows:
a) Equal Opportunty Act 2010, Racial, and Religious Tolerance act 2001: In Victoria, racial discrimination is unlawful in the areas of
education, employment, goods and services, accommodation and land, sport and local government. For the purposes of the
Victorian Act, “race” includes colour, nationality or national origin, descent, ancestry, and ethnic origin or ethnicity. The Act also
makes it unlawful to discriminate against a person on the ground that the person has a relative or associate who is of a particular
race. Racial and religious vilification is also unlawful in Victoria. The most serious forms of racial and religious vilification are a
criminal offence.
b) Education Services for Overseas Students Act 2000 (ESOS Act): This Act applies to students in that it mandates certain policies,
procedures and actions by the Institute. For example, the Act requires HIC to report those students who have not met student
visa conditions relating to attendance and academic performance to Department of Immigration and Citizenship (DIAC). Students
are to be advised that such policies and procedures are not subject to the discretion of the Institute and are required by law.
c) National Vocational Education and Training Regulator act 2011: This act was established to ensure quality VET standards
and regulation and to strengthen Australia’s international VET sector.
d) National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007: This
Act provides nationally consistent standards for the conduct of registered providers and the registration of their courses.
e) Migration Act 1958 : This Act applies to students in that it allows the Immigration Department to automatically cancel a student
visa 28 days after a notice is sent to the student under Section 20 of the ESOS Act if the student has not visited DIAC. Students
are to be advised that they must visit DIAC within 28 days of a Section 20 notice if they wish to remain on their student visa.
f) Occupational Health and Safety Act 2000: This Act applies to students in that it mandates certain policies, procedures and
actions by HIC. For example, the Act requires HIC to ensure that students are provided with safe areas for training and
assessment while on the premises. Students are to be advised that such policies and procedures are not subject to the
discretion of the Institute and are required by law.
g) Vocational Education and Training Act 1990: This Act applies to students, in that it mandates certain policies, procedures and
actions by HIC. For example, the Act requires in certain circumstances that HIC provide certain government bodies with
information the Institute has regarding a student.
h) Further information on relevant legislation can be found at the following websites:
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
a. Occupational Health and Safety (OH&S): http://www.worksafe.vic.gov.au
b. Equal Opportunity: http://www.humanrightscommission.vic.gov.au/
c. Vocational Educational Training: http://www.skills.vic.gov.au/
d. ESOS http://aei.deewr.gov.au/ESOS
e. DIAC http://www.immi.gov.au
f. Privacy http://www.privacy.gov.au/
g. ASQA http://www.asqa.gov.au
It is the responsibility of all staff to ensure the requirements of relevant legislation are met at all times. Use the web sites indicated, or
contact the Training Manager if you require further information.
53. Emergency Services
The Triple Zero (000) service is the quickest way to get the right emergency service to help you. It should be used to contact Police, Fire or
Ambulance services in life threatening or emergency situations.
Calls to Triple Zero (000) are free and can be made from mobile, home and work telephones, and payphones.
53.1 Contact list of Police Stations in Melbourne CBD
Some of the important telephone numbers are listed for easy reference:
Name Address Contact No
Australian Federal Police 383 La Trobe St, Melbourne, VIC, 3000 (03) 9607 7777
Victoria Police Centre 637 Flinders Street Melbourne 3005 (03) 9247 6666
Melbourne East Police Station 226 Flinders Lane, Melbourne, VIC 3004. (03) 9637 1100
Victoria Police 456 Lonsdale St, Melbourne, VIC, 3000 (03) 8628 3280
53.2 Contact list of Hospitals in Melbourne CBD
Name Address Contact No
The Alfred Hospital Commercial Rd Prahran VIC 3181 (03) 9276 2000
Freemasons Hospital 117 Albert St, Melbourne, VIC, 3000 (03) 9483 3500
Royal Women’s Hospital 132 Grattan St, Carlton, VIC, 3053 (03) 9344 2000
St Vincent’s Hospital 41 Victoria Parade, Fitzroy, VIC 3065 (03) 9288 2211
The Royal Victorian Eye & Ear Hospital 32 Gisborne St, East Melbourne, VIC, 3002 (03) 9929 8666
Epworth Hospital 89 Bridge Rd, Richmond, VIC, 3121 (03) 9426 6666
Royal Children's Hospital Flemington Road, Parkville Vic. 3052 (03) 9345 5522
53.3 Contact list of Chemists in Melbourne CBD
Name Address Contact No
Collins St Pharmacy 470 Collins St, Melbourne, VIC, 3000 (03) 9629 1147
Elizabeth Pharmacy 125 Elizabeth St, Melbourne, VIC, 3000 (03) 9670 3815
Flinders Lane Pharmacy 253 Degraves St, Melbourne, VIC, 3000 (03) 9650 0249
Union Health Pharmacy 393 Swanston St, Melbourne, VIC, 3000 (03) 9650 9348
Melbourne Central Pharmacy Swanston St, Melbourne VIC 3000 (03) 9663 4747
53.4 Contact list of Doctors in Melbourne CBD
Name Address Contact No
Buzzard A J 517 St Kilda Road, Melbourne (03) 9867 1839
Doctors On Collins Level 3, 423 Bourke Street, Melbourne (03) 9642 2456
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HARWARD INTERNATIONAL COLLEGE
Level 3, 422 Little Collins Street, Melbourne, Victoria 3000
CRICOS: 03234B | RTO: 22332
Phone: (03) 9606 0650 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Student Hand Book
Family Planning Victoria - Action Centre Level 1, 92-94 Elizabeth Street, Melbourne (03) 9654 4766
City Medical Clinic Level 5, 313 Little Collins Street, Melbourne (03) 9650 3122
Medical one 292 Swanston Street, Melbourne (03) 8663 7000
William Street Clinic Suite 19, 121 William Street, Melbourne (03) 9629 5833
The Mensana Clinic Pty Ltd Unit 18, 33 Queens Road, Melbourne (03) 9867 7066
Collins Place Medical Clinic Level 3, 71 Collins Street, Melbourne (03) 9650 3278
Era Health Clinic 563 Bourke Street, Melbourne (03) 9944 6200
Swanston Clinic 55 Swanston Street, Melbourne (03) 9654 9818
Collins Street Medical Clinic Level 8, 267 Collins Street, Melbourne (03) 9654 6088
The Albert Road Clinic 31 Albert Road, Melbourne (03) 9256 8311
Dr Harvey Rotstein 12 Collins Street, Melbourne (03) 9654 2426
Dr Michael Nissen 461 St Kilda Road, Melbourne (03) 9867 2911
Dr P L Colville 24-28 Collins Street, Melbourne (03) 9654 7255
Dr Robert Reed 18-20 Little Collins Street, Melbourne (03) 9654 6188
Wong 358-360 Lonsdale Street, Melbourne (03) 9606 0988
Dr. Woods Surgery 71 Collins Street, Melbourne (03) 9652 4218
53.5 Contact list of Dentists in Melbourne CBD
Name Address Contact No
Melbourne Dental Hospital 720 Swanston St, Carlton, VIC 3053 (03) 9341 1040
Dental Unity Pty Ltd Level 9, 1-5 Elizabeth St, Melbourne, VIC, 3000 (03) 9614 1999
Dental Health Care Associates 175 Collins St, Melbourne, VIC, 3000 (03) 9650 2909
Union Health 393 Swanston St, Melbourne, VIC, 3000 (03) 9662 2466
53.6 Contact list of Legal Advisors in Melbourne CBD
Name Address Contact No
TW Agency Solicitors 15, 470 Collins St, Melbourne, VIC, 3000 (03) 9629 2900
Alderuccio Solicitors Level 3, 552 Lonsdale St, Melbourne, VIC, 3000 (03) 9670 7440
Norton Gledhill 459 Collins St, Melbourne, VIC, 3000 (03) 9614 8933
Legal Aid 350 Queen St Melbourne VIC 3000 (03) 9269 0234
53.7 Contact list of Financial Advisors in Melbourne CBD
Name Address Contact No
Rundles Chartered Accountants Level 16, 500 Collins St, Melbourne, VIC, 3000 (03) 9629 4631
Ian Johnson Chartered Accountants L 41, 80 Collins St, Melbourne, VIC, 3000 (03) 9650 6800
Filippo Chartered Accountants 395 Collins St, Melbourne, VIC, 3000 (03) 9614 8777
53.8 Contact list of Banks in Melbourne CBD
Name Address Contact No
Bank of China 270 Queen St, Melbourne, VIC, 3000 (03) 9602 3655
ANZ 351-353 Elizabeth St, Melbourne, VIC, 3000 (03) 570 5429
St George Bank 325 Collins St, Melbourne, VIC, 3004 13 33 30
Bendigo Bank Level 4, 120 Harbour Esplanade, Docklands, VIC, 3008 (03) 9642 5183
National Australia Bank 500 Bourke St, Melbourne, VIC, 3000 (03) 8641 3500
Commonwealth Bank 385 Bourke St, Melbourne, VIC, 3000 13 22 21
Westpac 360 Collins St, Melbourne, VIC, 3000 13 20 32
Disclaimer : In case of a doubt, or there is no response from the above telephone numbers please try all other alternate
means of getting the correct number including a web search or checking the local telephone directory. HIC does not
take the responsibility for the accuracy of the information furnished above. However all efforts are made to keep this
information updated from time to time.
Document Control
Printing this document or transferring it to another electronic format will result in the document being an uncontrolled copy.
Process Owner: CEO © Harward International College
Version 5.0 | Date: June 2014 Page 69 of 73
HARWARD INTERNATIONAL COLLEGE
Level 9, 14 Queens Rd, St. Kilda, Melbourne, Victoria 3004
CRICOS: 03234B | RTO: 22332
Phone: (03) 9866 7756 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Appendix 1
(Refers to Para 48 of the Student Handbook)
Student Appeal Form
Important Information:
• Appeals form will be provided in accordance with HIC’s
International Student Complaints and Appeals Policy and
Procedure
• You should read the policy and procedures carefully to
establish your eligibility for an appeal
•
Any request for a student’s appeals must be made in
writing, using this form
• Before your form for an Appeal will be considered, you must
complete all the sections below and attach documents
relevant to your application
Usage of form:
• Appeals against academic assessment
• Appeals against the notification of intension to report due to
unsatisfactory course progress / non-payment of fees
•
Appeals against the result of an application for special
consideration in relation to an individual student
•
Appeals against the application for
suspension/deferment/cancellation of enrolment
Processing Time:
• 10 working days from the date of receipt
Personal Details
Family Name:_____________________________________
Given Name:____________________________________
Student ID:_______________________________________
Group:_________________________________________
Address:______________________________________________________________________________________________
Email:____________________________________________
Course(s):____________________________________________________________________________________________
* If you change your address during the period, please contact us to ensure your address details are updated for future correspondence.
Details of the Appeal
Please provide a summary of your appeal in the space below (Attach Separate Sheet, if needed)
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
What is your preferred outcome:__________________________________________________________________________________
____________________________________________________________________________________________________________
Student Declaration
I declare the information provided in this application is accurate and I have read and understood the information regarding the appeals
process of HIC, provided on the website; http://www.harward.vic.edu.au/pdf/HICHandbook_OrientationGuide.pdf
Student signature: __________________________________________ Date: ____________________
Checklist
I have indicated the grounds for appeal and addressed these in my submission.
I have attached copies of all my supporting documentation
Document Control
Printing this document or transferring it to another electronic format will result in the document being an uncontrolled copy.
Process Owner: CEO © Harward International College
Version 5.0 | Date: June 2014 Page 70 of 73
HARWARD INTERNATIONAL COLLEGE
Level 9, 14 Queens Rd, St. Kilda, Melbourne, Victoria 3004
CRICOS: 03234B | RTO: 22332
Phone: (03) 9866 7756 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Appendix 1
(Refers to Para 48 of the Student Handbook)
To be completed by Harward International College
Date of meeting with student:________________________
Who attended the meeting:______________________________________________________________________________________
What action has been proposed in relation to the Appeal?
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
Should the decision made by Harward earlier be upheld? Yes / No
Rationale:
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
If there any remedial action required by Harward? Yes / No
If Yes, what action is proposed?
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
Signature:__________________________________________________________________________________
Dated: _____________________
Document Control
Printing this document or transferring it to another electronic format will result in the document being an uncontrolled copy
Process Owner: CEO © Harward International College
Version 5.0 | Date: June 2014 Page 71 of 73
HARWARD INTERNATIONAL COLLEGE
Level 9, 14 Queens Rd, St. Kilda, Melbourne, Victoria 3004
CRICOS: 03234B | RTO: 22332
Phone: (03) 9866 7756 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Appendix 2
(Refers to Para 48 of the Student Handbook)
Strictly Confidential
Use this form to lodge a formal complaint about any matter or appeal a decision made in relation to your
enrolment or studies. Enclose the completed form in the envelope provided to ensure confidentiality.
Formal Complaint
Name of student:_______________________________________________________________________________________
Student Number/ID:______________Date the complaint occurred ____ / ____ / ____ Date complaint lodged: _____ / _____ / ______
Details of Complaint:
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
Persons involved:
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
Attempts made to resolve the matter informally:
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
What is your preferred outcome:
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
Student signature: _______________________________________________________________
Document Control
Printing this document or transferring it to another electronic format will result in the document being an uncontrolled copy
Process Owner: CEO © Harward International College
Version 5.0 | Date: June 2014 Page 72 of 73
HARWARD INTERNATIONAL COLLEGE
Level 9, 14 Queens Rd, St. Kilda, Melbourne, Victoria 3004
CRICOS: 03234B | RTO: 22332
Phone: (03) 9866 7756 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Appendix 2
(Refers to Para 48 of the Student Handbook)
To be completed by Harward International College
Date of meeting with student: _____ / _____ / ______
Who attended the meeting:_____________________________________________________________________________
What action has been proposed to resolve the matter?
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
Has the matter been resolved to the satisfaction of all concerned?
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
If so, what date was the matter resolved? _____ / _____ / ______
If there any remedial action required by Harward?
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
Signature:_________________________________________________________________
Dated: _____________________
Document Control
Printing this document or transferring it to another electronic format will result in the document being an uncontrolled copy
Process Owner: CEO © Harward International College
Version 5.0 | Date: June 2014 Page 73 of 73
HARWARD INTERNATIONAL COLLEGE
Level 9, 14 Queens Rd, St. Kilda, Melbourne, Victoria 3004
CRICOS: 03234B | RTO: 22332
Phone: (03) 9866 7756 | Fax: (03) 8669 4055
Email: info@harward.vic.edu.au | Web: www.harward.vic.edu.au
Appendix 3
(Refers to Para 5.1.1(b) of the Student Handbook)
Information Technology
Acceptable Use Policy
Each student must read this Agreement and agree to the terms and conditions of this policy before the student may use the computer
network. By logging onto the computer network at HIC, you agree to abide by the terms and conditions of this policy. Failure to abide
by these terms and conditions may result in cancellation of computer network privileges, disciplinary action and/or appropriate legal
action.
Use of the school’s technology, computers and network is a privilege, not a right. By logging onto the Computer network at
HIC, you agree that:
• You will not use the Network to look for material, which is unrelated to the curriculum.
• You may not use the Internet to access, download or create unacceptable material – This includes but is not limited to films,
music, pornography and videos.
• You must not place content on the Internet relating to HIC
• You must not annoy or harass another person or persons
• You agree not to copy, print or download software, data or other material, which is protected by copyright unless permission
is granted.
• You agree to respect the rights and privacy of others and you will not reveal your username and/or password to others or
allow them to use your account.
• In fairness to other users, you will make your network use as efficient as possible.
• You agree to take care and avoid damage to computer hardware and software and you must not install software on the
school’s computers
• You acknowledge and accept the rights that we reserve and you agree to maintain your personal folder and mailbox
according to the Guidelines.
• You must not attempt to obtain unauthorised access to the institute’s computer resources. You also agree to check your
disks and storage media used at school regularly for viruses.
• You will not use technology resources to publish or distribute information related to the school.
Student’s Declaration: I hereby acknowledge that I have read and agree to abide by all HIC rules, directives and codes of conduct.
Student Name: ___________________________________ Student ID: _____________________
Student Signature: ________________________________ Date: ____/____/_______