the Cleaner. 3. If the Customer want to change the hours/days of the Service the Client should contact
Exclusive Quality House Cleaning, LLC immediately by telephone 24 hours prior.
Customer representations and warranties
The Customer represents and warrants that:
It will provide a safe working environment at the Premises for the Cleaner to perform the Service; 2. The
Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the
Service; 3. It will provide the Cleaner with access to all services and utilities (including hot and cold
water, electricity) as required by the Cleaner to provide the Service; 4. The client agrees to behave nicely
to the Cleaner and to treat her/him with respect;
It will advise Exclusive Quality House Cleaning , LLC prior to the commencement of the Service of any
hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises; 6. It is
authorized to use the Premises and obtain the provision of Service; 7. If the Customer requires the
Cleaner to clean behind or under any heavy items (e.g. a fridge, bookshelf, or other furniture), it will
move those items prior to the commencement of the Service; and it will secure or remove any fragile,
delicate, breakable or valuable items, including cash, jewelry, works of art, antiques, or items of
sentimental value prior to the commencement of the Service. 8. Fridges and Freezers must be
thoroughly defrosted before cleaning can start. Kitchen cupboards must be emptied before cleaning can
start. They will not be covered by the terms if this is not the case. Ovens must be in a condition that will
enable thorough cleaning with standard professional chemical products. 9. We will do our best to make
sure your electrical appliances, microwave, oven, fridge/freezer, are cleaned to a high standard.
However, if they have not been cleaned since they were purchased we won’t be held liable for ingrained
dirt that cannot be shifted using standard professional chemicals. 10. The Customer agrees to inform
Exclusive Quality House Cleaning, LLC for any change of house/flat alarm code or key changes in
advance; 11 Pets: Exclusive Quality House Cleaning, LLC requires that all pets are secured for the safety
of our teams and your pets. We also request that you pick up after them prior to our arrival.12. A $25
nonrefundable charge (no refund) appears for you if the Customer does not contact Exclusive Quality
House Cleaning, LLC within 24 hours to cancel or reschedule the service. 13. Customer understand that
if the Cleaner arrives at their home and are not able to enter to clean the home, due to the customer
late arrival to open the home or has no access, the cleaner has the right to depart from the home and
reschedule or cancel the service. A $25 fee may be applied in such event.
The Cleaner is entitled to undertake a job safety analysis before the commencement of any work to
assess the health and safety risk at the Premises; 2. The Cleaner may, either before or during the
provision of the Service not use or cease using any materials or cleaning equipment provided by the
Customer if 3. The Cleaner thinks, in their absolute discretion, that the use of such materials or cleaning
equipment poses a risk to health and safety. 4. The Cleaner may, either before or during the provision of
the Service not provide or cease the provision of the Service where carrying out the Service presents, in
