Key Features of the
Flexible Retirement Plan
Please read this document along with your personal illustration (if you have one) before you decide to buy this
plan. It’s important you understand how the Flexible Retirement Plan works, the benefits and associated risks.
3
We would like everyone to find it easy to deal with us. Please let us know if you need information about our
plans and services in a different format.
All our literature is available in audio, large print or braille versions. If you would like one of these please contact
us using the details on the last page.
The Financial Conduct Authority is a financial services regulator. It requires us, Prudential, to give you this important
information to help you decide whether our Flexible Retirement Plan is right for you. You should read this document
carefully so that you understand what you are buying, and then keep it safe for future reference.
Contents
About the Flexible Retirement Plan 4
Its aims 4
Your commitment 4
Risks 4
Other documents you should read 5
Questions & Answers 6
Is the Flexible Retirement Plan right for me? 6
Is this a stakeholder pension? 6
How flexible is it? 6
How much can I pay into my plan? 7
Can I transfer money in? 7
Where are my payments invested? 7
Can I change my investments? 11
What if I stop making payments? 12
Can I transfer money out? 12
What are the charges and costs? 12
What might I get back? 16
When can I take my benefits? 16
What choices will I have when I want to take
my benefits? 16
Where can I get guidance about what to do with
my pension? 17
What about tax? 17
How will I know how my Flexible Retirement
Plan is doing? 18
What happens to the Flexible Retirement Plan
if I die? 18
What if the Flexible Retirement Plan isn’t right
for me? 19
Other information 20
Get in touch 22
4
About the Flexible Retirement Plan
This booklet contains the Key Features of our Flexible Retirement Plan (Personal Pension Plan with Self-Invested
Personal Pension (SIPP) options).
If you still have questions about your Flexible Retirement Plan (FRP) after reading this, please look at the “Get in touch
section for our contact details. If you have a financial adviser, please speak to them in the first instance.
Important Information
The PruFund Protected Funds are currently unavailable to new investments.
Its aims
What this plan is designed to do
To help you save for your retirement in a flexible and
tax-efficient way.
To give you access to a wide range of investments to
match your attitude to risk and investment objectives.
Provide the flexibility to allow you to decide when
and how to take your retirement benefits as your
needs change.
Provide flexible and tax-efficient options for
death benefits.
Your commitment
What we ask you to do
To allow your pension pot to potentially grow until you
take your pension benefits.
To regularly review your investments to make sure
you’re on track for retirement.
Risks
What you need to be aware of
The value of your investment can go down as well as up
so you might not get back the amount you put in.
There are different risks for different funds, please refer
to your Fund Guide for more information.
As the price of everyday goods and services goes up,
your money won’t stretch as far as the same amount
would now. This is called inflation and will reduce what
you can buy in the future.
If the total charges and costs are more than any overall
growth achieved, your plan will fall in value, possibly to
even less than you have invested.
If your plan invests in our With-Profits Fund and you
take money out of that fund, including to move from
Personal Pension to Drawdown, we may reduce the
value by applying a Market Value Reduction.
For the PruFund range of funds, we may decide to reset
the unit price of a PruFund Fund to the unsmoothed
price on a particular day, to protect the With-Profits
Fund. There may also be occasions where we have
to suspend the smoothing process for one or more
PruFund Funds for a period of consecutive days, to
protect our With-Profits Fund. Please read Your With
– Profits Plan – a guide to how we manage the Fund
(PruFund range of funds) for more details on this.
There may be a delay in buying, selling or switching to
or from certain funds.
ln Drawdown if you take more money out of your plan
as income than your plan earns in investment growth,
the overall value of your fund will fall. As there is no limit
on the amount of income you can take from Flexi-access
Drawdown, you need to be aware that your fund may
be exhausted as a result of the income you take.
5
Other documents you should read
This document gives you key information about the Flexible Retirement Plan. If you want more detail
on specific points, please read the following documents. We have highlighted when they are relevant
throughout this document.
They’re all available from your adviser, or direct from us. Details on how to get in touch are on the last page.
Fund Guide
This explains your investment choices.
Your With-Profits Plan – a guide to how we manage the Fund (PruFund range of funds)
This provides information on how our With-Profits Fund works, and our current approach to managing it.
Your With-Profits Plan – a guide to how we manage the Fund (Prudential Unitised With-Profits Plans and
Cash Accumulation Plans)
This provides information on how our With-Profits Fund works, and our current approach to managing it.
Market Value Reduction – a clear explanation
This explains what a Market Value Reduction is, together with information about why and when these
may apply.
Technical Guides
Gives you detail on the terms and conditions of the contract:
Pru Flexible Retirement Plan – Personal Pension option
Pru Flexible Retirement Plan – Drawdown option
6
Is the Flexible Retirement Plan right
for me?
The FRP may be right for you if you want a plan that offers
wider investment options than are generally available
for personal pensions, including choosing and managing
your own investments in a Self-Invested Personal Pension
(SIPP). SIPPs can also have higher charges than other
personal pensions or stakeholder pensions. For these
reasons, SIPPs tend to be more suitable for large funds
and for people who are experienced in investing.
If you are between 16 and 75 years of age, and resident
in the UK you can take out the Flexible Retirement Plan
(Personal Pension). If you wish to enter Drawdown, which
is explained in the “How flexible is it?” section, you can do
this from age 55 (57 from 6 April 2028, unless you have a
protected pension age) to before your 89th birthday.
Under the terms of this contract you are currently required
to take your benefits by age 75.
If you are unsure whether the FRP is right for you, you
should speak to your financial adviser. If you don’t have
one, you can find an adviser at pru.co.uk/find-an-adviser
Is this a stakeholder pension?
No, the government has set minimum requirements
that companies must meet for a stakeholder pension.
These cover things like payments, charges and terms
and conditions.
Charges for the plan may be higher than for a
stakeholder pension.
A stakeholder pension may meet your needs as well as
this plan, and these are widely available.
How flexible is it?
The FRP allows payments to be easily changed and offers
a wide range of investment options. It can provide for
consolidation of existing pension funds, phased retirement
and access to a range of annuities.
The FRP offers three options, which can be used
individually or together:
Personal Pension plan (PPP)
Self-Invested Personal Pension plan (SIPP)
Drawdown plan – this plan allows you to transfer
pension savings to a drawdown option.
What’s a SIPP?
A SIPP is a personal pension plan that allows you to invest
pension savings in assets you choose, from an allowable
range. These can include stocks, shares and commercial
property. With a SIPP you have access to a much wider
choice and type of investment than you do with other
personal pension plans. You can switch easily between
the investment options available, typically with the help of
your financial adviser or an investment manager.
What is Drawdown?
You can normally choose to take up to 25% of your
pension pot as a tax-free lump sum.
You then move the rest into one or more funds in the
drawdown option that allows you to take an income at
times to suit you. Some people use it to take a regular
income. The income you receive might be adjusted over
time depending on the performance of your investments.
Once you have moved your funds to a drawdown option
you can’t then switch them back to an investment
only option.
The FRP has two drawdown options:
Capped drawdown – restrictions apply to the amount
of income that can be withdrawn each year. Capped
drawdown can only be taken if transferring from an
existing capped drawdown arrangement.
Flexi-access drawdown – a form of drawdown which
allows you to take an unlimited amount of income or lump
sums from a pension fund.
Questions & Answers
7
If you enter drawdown, you need to tell us the age
when you intend to end your drawdown option plan
and perhaps use the remaining fund to buy an annuity –
your Anticipated Annuitisation Age (AAA) – it has to be
between 56 (58 from 6 April 2028, unless you have a
protected pension age) and 99 and at least one year after
the start of your plan.
How much can I pay into my plan?
The maximum payment you can pay into FRP is
£1,000,000. ln some circumstances we may accept
payments larger than £1,000,000. If you would
like to invest more than £1m, please speak to your
financial adviser.
The minimum regular payment required to start the plan
is £100 a month or £1,200 a year after which there is no
minimum increase.
The minimum single payment required to start the plan
is £5,000.
Additional single payments to your plan need to be at
least £200.
If you choose to invest in the Self-Invested Fund (SIF)
under either of the SIPP options, you need to invest at least
£10,000 into that fund. More information about the SIPP
options can be found in the “Can I invest in a SIPP?” section.
What happens if I move overseas?
If you move overseas and are no longer a resident in the
UK for UK tax purposes, you will be unable to top up your
plan unless you are a crown servant (or the spouse/civil
partner of a crown servant), serving overseas.
Can I transfer money in?
Yes, if you have a pension plan with another provider, you
can transfer the value of it to this plan.
Your existing plan might have valuable guarantees you’d
lose if you transfer your pension pot. You should speak to
a financial adviser before you make a decision.
Where you are making more than one transfer at the
same time we may place your money in an FRP Holding
Account until we receive all our requirements. For more
information, see the Technical Guides.
What if I already have a SIPP?
It may be possible to transfer your existing SIPP into your
Personal Pension Plan without having to sell any of your
existing assets. This is called an “in specie” transfer. Your
financial adviser can help you decide whether this is right
for you.
Where are my payments invested?
With the FRP you have a number of investment choices
for your pension fund, including:
A range of over 130 investment funds from Prudential
and other fund managers. This includes the Prudential
With-Profits Fund (including our PruFund range), and
unit-linked funds from many leading fund managers.
A ready-made Personal Pension lifestyle option which
helps reduce your exposure to investment risk as
retirement approaches.
Self-lnvested Fund options that allow you to invest in a
wide range of asset types other than our funds.
Choosing funds
Different funds invest in different types of assets for
example, some only invest in property, others invest
directly in the stock market and others invest in a wide
range of assets. Each fund has its own level of risk and
potential for growth. Usually, funds with more potential
for growth carry more risk. Remember, the performance of
the funds isn’t guaranteed. The value of your investment
can go down as well as up so you may get back less than
you put in.
You choose which funds you would like to invest your
money in, from a wide fund range that we offer. You can
invest in more than one fund at a time, up to a maximum
of 20 and we use your money to buy units in those funds.
We may delay the buying, selling and switching to or
from certain funds. These delays will only apply in certain
circumstances and if this applies to you, we’ll let you know.
For more information, please read your Technical Guides.
Your financial adviser can give you details about the funds,
before you choose where to invest. You can also refer to
our Fund Guide.
8
The following funds are invested in Prudential’s
With-Profits Fund:
With-Profits Fund
PruFund Cautious Fund
PruFund Protected Cautious Fund*
PruFund Growth Fund
PruFund Protected Growth Fund*
PruFund Risk Managed 1 Fund
PruFund Risk Managed 2 Fund
PruFund Risk Managed 3 Fund
PruFund Risk Managed 4 Fund
* The PruFund Protected Funds are currently unavailable to
new investments. If you have previously invested in these
funds, you will continue to be invested in them.
If you have previously been invested in a Protected
PruFund Fund and switch out before the Guarantee Date,
you cannot reinvest in a Protected PruFund Fund. All other
PruFund Funds can be selected for investment at the start
of your plan, or at any time after.
Any PruFund investment will initially be invested in a
holding account called a PruFund Account and switched
to your chosen fund on the next PruFund Quarter Date.
While the investment is in a PruFund Account, it increases
daily in line with the Expected Growth Rate (EGR)
applicable to that Account. During this time, product
charges will be applied, but the investment will not be
subject to any unit price adjustments, unit price resets, or
suspension of smoothing. There is an associated PruFund
Account for each fund in the PruFund Range of funds.
The PruFund quarter dates are 25 February, 25 May,
25August & 25 November (or the next working day if the
quarter date is a weekend or Bank Holiday).
You cannot choose the With-Profits Fund if you are within
10 years of your Selected Retirement Age (SRA) or in
Drawdown when you are within 10 years of Anticipated
Annuitisation Age (AAA), or aged 85 or over.
Although these funds are invested in the same underlying
fund, there are significant differences in the way that
returns are delivered. For more information please read
“How do you work out the value of my investment?”
What’s the Personal Pension lifestyle option?
The Personal Pension lifestyle option is designed to move
money from funds you choose into generally lower-risk
funds as you get older.
If you invest in the Personal Pension lifestyle option, you
can either:
choose up to 18 funds to invest in initially, or
invest all of your money in our default fund, the
Prudential Managed Pension Fund.
10 years before you are due to take your benefits, we’ll
start switching your money from the funds you’ve chosen
into generally lower-risk funds. By the time you are due to
take your benefits, all of your money will be in generally
lower-risk funds.
You can find more information about this option in the
Fund Guide. Your adviser will give you a copy of this
document or you can contact us using the details on the
last page. Alternatively, you can get it from our website
at ‘find out what funds I am in’ at pru.co.uk/existing-
customers/products/flexible-retirement-plan.
The With-Profits fund, the SIF and the PruFund Protected
Funds are excluded from the lifestyle switching described
above. The lifestyle option cannot be chosen if you only
invest in these funds.
Unit-linked funds
Payments into unit-linked funds will buy units in the
chosen funds. The price of each unit depends on the value
of the investment in the fund and also whether more
money is going into or out of the fund. We work out the
value of your plan based on the total number of units you
have in each fund. So, if the unit prices rise or fall, so will
your plan value. Money in the various funds is invested in a
wide range of shares, corporate bonds, government stocks
and commercial property in the UK and abroad.
9
How unit-linked funds invest
Some of the Prudential funds listed in your Fund Guide
may invest in ‘underlying’ funds or other investment
vehicles. Have a look at a fund’s objective and that will tell
you where it invests – including if that’s in an underlying
fund or funds.
If the Prudential fund is investing in just one underlying
fund then it’s what’s known as a ‘mirror’ fund, as the
performance of the Prudential fund broadly aims to reflect
the performance of the underlying fund it invests in. The
performance of our Prudential fund, compared to what
it’s invested in won’t be exactly the same. The differences
between the underlying fund and our fund can be due to:
additional charges,
cash management (needed to help people to enter and
leave our fund when they want),
tax,
timing of investments (this is known as a fund’s
dealing cycle, it varies between managers and can be
several days).
With-Profits Funds
We work out the value of With-Profits investments
differently. A With-Profits investment is one that aims to
smooth some of the short term highs and lows of the fund
over the period of time that you hold the plan. So, in theory
you should see a steadier return year on year, rather than
watching the value of your Plan fully reflect the rise and
fall in investment markets. Your payments are pooled with
those of other Prudential With-Profits investors to form
a fund.
We invest this fund in a wide range of investments
including company shares, property, Government bonds,
company bonds and cash deposits. This is not guaranteed
and you must consider that the value of your investment
can go down as well as up so you might get back less
than you put in.
We allocate your share of the profits of the fund by adding
bonuses. There are currently two types of bonus:
regular, which we add throughout each year. We can
change the rate of regular bonus at anytime without
telling you beforehand, although once added these
bonuses are guaranteed on death and at your selected
retirement age,
final, which we may pay when you take money out of
the With-Profits Fund, although this may vary and is not
guaranteed. The final bonus can be reduced or removed
at any time, without warning.
You can get further information about this from Your
With-Profits Plan – a guide to how we manage
the Fund.
What’s a Market value Reduction (MVR)?
If you take money out of the With-Profits Fund, we may
reduce the value of your fund if the value of the assets
underlying your plan is less than the value of your plan
including all bonuses. This reduction is known as a Market
Value Reduction (MVR). It is designed to protect investors
who are not taking their money out and its application
means that you get a return based on the earnings of the
With-Profits Fund over the period your payments have
been invested.
We apply any MVR to your plan’s value including regular
and final bonuses. Please read Your With-Profits Plan – a
guide to how we manage the fund (Prudential Unitised
With-Profits Plans and Cash Accumulation Plans) for
more information on bonuses. An MVR will reduce the
value of your plan and, if investment returns are low, you
may even get back less than you have invested in your plan.
We guarantee not to apply an MVR at your Selected
Retirement Age or on any claims in the event of your death.
Our current practice on applying an MVR
We may apply a Market Value Reduction to any full or
partial withdrawals, including Ongoing or Ad hoc Adviser
charges, switches or transfers out of the With-Profits
Fund. An MVR may apply if moving funds from a Personal
Pension to Drawdown on a date other than your Selected
Retirement Age.
10
We reserve the right to change our current practice on
Market Value Reductions at any time, without prior notice,
and this would apply to existing plans and any new plans
or top-ups.
Examples of reasons for a change would include
significant changes in the investment market or
because the number of people moving out of the fund
increases substantially.
For more information on our current practice and when we
may apply an MVR, refer to our brochure Market Value
Reduction – A clear explanation.
For more information about how the With-Profits Fund
works, please read Your With-Profits Plan – a guide to
how we manage the Fund (Prudential Unitised With-
Profits Plans and Cash Accumulation Plans).
The PruFund range of funds
The PruFund funds have an established smoothing
process which uses Expected Growth Rates, and where
required, Unit Price Adjustments, to deliver a smoothed
investment journey. It aims to provide you with some
protection from the extreme short-term ups and downs of
direct investment. However, the value of your investment
can go down as well as up so you might get back less
than you put in.
For the PruFund range of funds, we may decide to reset
the unit price of a PruFund Fund to the unsmoothed
price on a particular day, to protect the With-Profits Fund.
There may also be occasions where we have to suspend
the smoothing process for one or more PruFund
Funds for a period of consecutive days, to protect the
With-Profits Fund.
For more information about how the PruFund Funds work,
please read Your With-Profits Plan – a guide to how we
manage the Fund (PruFund range of funds), and refer to
the Technical Guides, which are available on request.
PruFund Protected Fund
If you have already selected a PruFund Protected Fund,
a guarantee applies at the end of the selected term (the
Guarantee Date). The guarantee has its own charge and
this is paid for the whole of this term.
We will calculate the Guaranteed Minimum Fund (GMF) on
your existing investment in your PruFund Protected Fund.
This is the initial amount you invested after allowing for
any initial product and adviser charges.
Your GMF will be reduced proportionately for any
withdrawals, including adviser charges, or switches out
between investment and the Guarantee Date, and will be
shown on your annual statement.
Where you are invested in at least one other fund in
addition to a PruFund Protected Fund, then you can elect
for your PruFund Protected Fund to be excluded from the
deduction of any Ongoing or ad-hoc Adviser Charges.
The guarantee will only apply at the end of the selected
term. If you fully switch out of a PruFund Protected
Fund or cancel your plan before the end of the selected
guarantee term, then the guarantee will not apply and
the charge will stop. You cannot switch back in to any
available PruFund Protected Fund.
We check the value of your investment at the Guarantee
Date. If its value has dropped below the GMF, we restore it
to that value. We do this by adding units to your plan. We
then switch your investment to the fund of your choice, or
to the corresponding PruFund Fund.
Can I invest in a SIPP?
You can invest part or all of your plan in a SIPP. You do this
by choosing the SIF.
If you invest in the SIF, you have two SIPP options. These
are the FundSlPP option, and the Full SIPP option.
The FundSlPP option lets you include investment in up to
20 funds from the fund supermarket offered by Cofunds
in your SIF. The Cofunds fund supermarket has a range of
around 1,500 funds.
The Full SIPP option allows you to include a much wider
range of assets in your SIF, from an allowable range that
includes shares, unit trusts and commercial property. See
our “SlPP Allowable Investments” factsheet, for more
information on the allowable range. Your adviser can give
you this document.
11
You can appoint your own investment manager or broker
to carry out transactions for you. Alternatively, we can
arrange for you to make transactions using our preferred
third-party broker.
The SIPP option you choose affects the charges that we
apply to your plan. For more information please see “What
are the charges and costs?”. ln some circumstances you
may be able to invest in some of the funds we offer at a
lower cost through the Cofunds fund supermarket. Your
financial adviser can explain the possible options.
Curtis Banks Group Relationship
The SIPP option is available under the Prudential Flexible
Retirement Plan through the SIF.
It is provided through reinsurance to Curtis Banks Group.
All payments to the SIF will be credited to a bank account
opened by Curtis Banks Group for the purposes of the SIF,
until they receive your investment instructions.
The SIF is also an Externally-Linked Fund, because we
provide it through an external Life Assurance Company.
As with our other Externally-Linked Funds, there is no
contract between you and Curtis Banks Group; the
contract remains with Prudential.
However, Curtis Banks Group also deals with the day to
day operation of the SIPP option and the SIF, so in this
respect, they are acting as Prudential’s administrator
authorised to deal directly with you.
If Curtis Banks Group (or other reinsurer) becomes
insolvent there is a risk that we will not be able to recover
the full value of the investments under the member’s
SlF. If this situation arises and we cannot recover the
full value of the investments, Prudential will not be liable
for the shortfall. Because the SIF is an Externally-Linked
Fund, you would not be able to claim under the Financial
Services Compensation Scheme (FSCS). Please see
“Compensation” section for more information about FSCS.
Please see the Technical Guides for more information
about the Curtis Banks Group and how the SIF Operates.
Can I change my investments?
Yes, you can switch your money between funds at any
time and you can also change where you’d like any future
payments to be invested. We don’t currently charge you
for this but if this changes in the future we’ll let you know.
However, you can only invest in up to 20 funds at a time.
You can switch from PruFund Protected Cautious Fund
to PruFund Cautious Fund and from PruFund Protected
Growth Fund to PruFund Growth Fund at any time. The
switch will be processed on receipt of the request. All
other switches out of any of the PruFund Funds will be
made 28 days after we receive the request and using
the unit prices on the 28th day. Switch requests from a
PruFund Protected Fund on the guarantee date are not
subject to the 28 day delay. Only one switch can be made
per quarter, where the quarter dates are 25 February, 25
May, 25 August and 25 November, or the next working
day if the quarter date is a weekend or a public holiday.
This is in addition to any other switching restrictions
outlined in this document.
For full details on switching rules and to request a switch,
please complete the ‘Investment Alteration Form’. You can
get a copy of this form from your adviser.
Once a request has been made it cannot be cancelled.
If you fully switch out of a PruFund Protected Fund before
the guarantee date, you currently can’t switch back. You
can’t switch money in to a PruFund Protected Fund if you
are already invested in it.
There are a number of differences for switches involving
PruFund Funds, more details can be found in the
Technical Guides.
If you switch money out of the With-Profits
Fund, we may apply a Market Value Reduction.
For more information about this, please read
“Where are my payments invested?”
You cannot switch into the With-Profits Fund within
10years of your Selected Retirement Age.
12
What if I stop making payments?
You can stop paying or take a payment break and restart
later if your circumstances change. This will reduce your
future benefits.
Please remember that we’ll keep taking our charges, even
if you stop your regular payments. Charges and costs may
vary in the future and may be higher than they are now.
Can I transfer money out?
You can transfer your pension pot to another registered
pension scheme at any time. We do not charge you for
transferring to a new arrangement.
We may apply a Market Value Reduction if you transfer
money out of our With-Profits Fund. For more information
about this, please read the section ‘Where are my
payments invested?’.
To find more information on this subject, you should speak
to a Financial Adviser.
If you transfer money from the PruFund Funds, we may
make the transfer 28 days after we receive your request
and everything we need from you to make the transfer. In
these circumstances the transfer value will be the value of
the plan on the 28th day.
This delay will never apply to transfers at your Selected
Retirement Age or at age 75. Please refer to the Technical
Guides for further Information.
Finally, we may charge for selling assets in the SIF
Charges will depend on the investments you’ve chosen.
For more information please refer to “What are the
charges and costs?” section.
What if I’m moving money from the Personal
Pension option to the Drawdown option?
You may be moving some or all of your money as part of a
phased drawdown, which is where you take your tax-free
cash and income gradually over a period of time.
You can either invest in the same funds or switch to
different funds under the Drawdown option. When you
move your money out of the Personal Pension plan we sell
the units in the funds you were investing in and buy new
units for your Drawdown plan on the same day.
If you invested part of your Personal Pension plan in
the With-Profits Fund, we may apply a Market Value
Reduction when you convert it to the Drawdown plan. We
won’t do this if you move money to the Drawdown plan
at your Selected Retirement Age. If you move money in
the With-Profits Fund into the Drawdown plan, you must
have a minimum term of 10 years until your Anticipated
Annuitisation Age.
For the PruFund Funds, units are sold in the Personal
Pension plan and new units bought in the Drawdown
plan when you convert. This means that any PruFund
investments will start off in the relevant PruFund Account
under the new Drawdown plan and will switched to the
appropriate fund on the next quarter date.
Any guarantee from your investment in a PruFund
Protected Fund can be carried over into Drawdown but
you must keep the same amount invested in that fund
across both the Personal Pension and Drawdown plans.
Full details can be found in the Technical Guides.
What are the charges and costs?
The charges we may apply to your Plan are:
Product Charges, including Annual Management
Charges and any charges for guarantees.
Adviser Charges.
How all charges and costs affect your Plan is shown in
your illustration.
Please remember we’ll keep taking our charges, even if
you stop regular payments.
Our Product Charges may vary in the future and may be
higher than they are now. Further details of when we may
vary charges can be found in the Technical Guides.
Allocation rate
The allocation rate will always be l00%.
Annual Management Charge
We take an Annual Management Charge from each of the
funds you invest in (except the SIF).
13
For unit-linked funds, we deduct an Annual Management
Charge from the funds and this charge is already reflected
in the price of the units. The amount of charge we deduct
depends on the funds you choose to invest in and the
amount of your original investment. For more information,
please read your Fund Guide.
We calculate and take the charge for With-Profits
funds differently.
With-Profits annual charge
For With-Profits Funds, there are various costs involved
with setting up and managing your policy. We deduct
a charge from the With-Profits Fund each year to cover
these costs.
The charge isn’t explicit so you’ll not see it being taken
from your policy. It’s deducted from the underlying With
– Profits Fund and is already taken into account when we
calculate bonus rates for our With-Profits Fund. The With-
Profits Fund’s annual charge depends on the performance
of the With-Profits Fund, in particular the investment
return and our expenses. If, for example, over time
investment returns are higher then wed expect to increase
the charges and if investment returns are lower wed
expect to reduce the charges. The charge will depend
on the investment returns achieved and the expenses
incurred by the Fund (higher investment returns will be
associated with a higher charge and lower investment
returns will be associated with a lower charge). The
charge is currently expected to be approximately 1.26%
a year if the investment return in the With-Profits Fund
is 5% a year (gross of tax). More information on the
operation of the With-Profits Funds is explained in
Your With-Profits Plan – a guide to how we manage
the Fund.
Further costs
In addition to our charges, there may be further costs
incurred, which can vary over time. Where these are
applicable, they are paid for by the relevant fund and will
impact on its overall performance.
For more information on these further costs, please read
the Fund Guide.
With-Profits charge for guarantees
Theres a charge to pay for all the guarantees the
With-Profits Fund supports and we take this charge
by adjusting regular and final bonuses each year. We
guarantee not to apply a Market Value Reduction (MVR)
e.g. when payments are made because of death or at your
selected retirement age. Our current practice (which isn’t
guaranteed) may include additional circumstances when
an MVR isn’t applied. Please see ‘Where are my payments
invested?’ for more information.
The total deduction for guarantee charges over the
lifetime of your plan is not currently more than 2% of any
payment made from the fund. We’ll review the amount
of the charge from time to time. Charges may vary if, for
example, the long term mix or type of assets held within
the With-Profits Fund is changed.
For more information about bonuses and charges, please
read Your With-Profits Plan – a guide to how we
manage the Fund.
Annual Management Charge – PruFund Funds
We take the Annual Management Charge for PruFund
Funds by deducting a percentage of the units
every month.
If you have only invested in a PruFund Fund for part of a
month, we still take a full months charge.
PruFund Protected Funds – Guarantee Charge
If you are already invested in a PruFund Protected
Fund, the fund includes a guarantee which has an
annual charge. We take this charge by cancelling units
each month.
What if I’ve invested in either of the SIPP options?
There are fixed establishment and administration charges
to pay on investments in the SIF.
The charges for investing in the SIPP options depend on:
The SIPP option you choose,
The assets you invest in, and
Whether you buy or sell any assets in the SIF.
14
SIPP Charges
SIPP charges may be higher than for Personal Pensions
and Stakeholder Plans or where the size of the fund is
relatively small, that is, under £50,000.
Special care needs to be taken if you are planning to
invest in Commercial property as this can take a long
time to sell especially if the monies are required to pay
death benefits. If death benefits aren’t paid within two
years of notification there is a tax charge.
If you borrow money to invest the return on the growth
may not cover the cost of the borrowing.
If there are fixed charges these will have a greater
proportionate effect on smaller investments than they
will on larger ones.
SIPP options – Establishment and
Administration Fees
If you choose the FundSlPP option, we apply an Establishment
Fee of £150 and an Annual Administration Fee of £200.
If you choose the Full SIPP option, we apply an
Establishment Fee of £300 and an Annual Administration
Fee of £425.
While self-investment offers more flexibility than a
traditional insurance fund, charges can have a greater
impact on smaller funds. ln particular, for SIFs less
than £50,000, it is anticipated that the impact of the
Establishment Fee and the Annual Administration Fee is
likely to be more than 1% of the SIF each year.
SIPP options – transaction charges
FundSlPP option: you don’t have to pay fees for buying
and selling assets in the Cofunds fund range.
Full SIPP option: you may have to pay transaction fees
depending on the type of assets you buy and sell.
More information can be found in “A Schedule of Fees
– Self Invested Fund”, which is available on request, our
contact details on the last page.
The charges you will incur depend on your actual investment
activity. As we do not know which assets you will choose to
buy and sell in your SIF, your illustration has been produced
as if your transfer value is invested in a fund with an Annual
Management Charge (AMC) of 1% each year.
Do I receive any discounts?
You may benefit from discounts on the annual
management charge. We may give you a Fund Size
Discount depending on the size of your fund. Any final
bonus or MVR applicable to investments in our With-
Profits Fund will be excluded from this calculation of
the fund value. We also give you a Loyalty Discount
depending on how long you’ve invested in the plan.
Fund Size Discounts don’t apply to investments held
under the SIF or the FRP Holding Account.
We apply any fund size or loyalty discount monthly.
Fund Size Discount
The discount to the Annual Management Charge will
apply to the whole of your investment, not just the portion
above the threshold levels shown below.
Fund Size
Fund Size Discount from
Annual Management Charge
Up to £249,999 0.25%
£250,000 and over 0.30%
Loyalty Discount
If both discounts apply to your plan, we add them together.
Investment period
Loyalty Discount from
Annual Management Charge
Up to 9.99 years 0.05%
10 – 14.99 years 0.10%
15 – 19.99 years 0.20%
20 years or more 0.25%
While the Loyalty and Fund Size Discounts don’t apply
to investments in the SIF or FRP Holding Account, if
investments are transferred out of the SIF Fund and the
money reinvested in other funds within your plan, the
period of continuous investment includes the period you
were in the SIF.
15
Adviser charging
You agree with your Adviser how they will be paid for
the advice they provide to you. You can choose to pay
your Adviser directly or you may ask us to take Adviser
Charges from your Plan to pay your Adviser, or a
combination of both.
If you have asked us to deduct Adviser Charges from your
investment to pay your Adviser, full details will be shown
on your personal illustration. There are three different
types of Adviser Charges:
Set-up Adviser Charges
Ongoing Adviser Charges
Ad hoc Adviser Charges
Your Adviser can provide further details on these options.
Any Adviser Charges paid from your FRP must be made
in accordance with HMRC rules to ensure they are not
considered unauthorised payments, which would be
subject to a tax charge.
Different Adviser Charging instructions may be given each
time a personal pension plan is set-up.
Set-up Adviser Charge
If you agree a Set-up Adviser Charge, this charge can
be taken from your Plan by Prudential and paid to your
Adviser. The Set-up Adviser Charge is taken from the gross
contribution, after basic rate tax relief has been applied.
For regular contribution plans a Set-up Adviser Charge
can be taken as a percentage of the regular contributions.
The charge will be deducted from each regular
contribution paid for an agreed period.
Set-up Adviser Charges can be fixed for the full duration of
the plan, or fixed for a specified period (up to 60 months),
with the option of continuing at a different rate until SRA.
For each single payment this one off Set-up Adviser
Charge can be specified and deducted as a percentage of
the initial investment, or as a fixed monetary amount.
For example, if you want to take a Personal Pension with a
£10,000 gross single payment and want to pay £500 as a
Set-up Adviser Charge, you will send a cheque for £8,000,
and we will invest £10,000 (expecting to receive basic
rate tax relief from HMRC at a later date). From the gross
contribution we will deduct £500, leaving the remaining
£9,500 invested in the Plan.
Set-up Adviser charges must be agreed at the start of
the plan. Once agreed Set Up Adviser Charges for regular
contributions can be reduced or stopped at any time.
Ongoing Adviser Charge
If you want Ongoing Adviser Charges to be deducted from
your Plan, you will agree with your Adviser the amount
you will pay for any ongoing advice. These charges can
be taken from the Plan by Prudential and paid to your
Adviser. They can be specified as a percentage of the fund
value (excluding any investment in SIFs) or a specified
monetary amount each year. The Ongoing Adviser
Charges can be paid monthly or yearly in arrears.
Prudential will pay these charges to your Adviser and full
details will be shown on your personal illustration.
You can request any Ongoing Adviser Charges to stop,
start, increase or reduce at any time by writing to us.
Ad hoc Adviser Charges
You may agree to pay your Adviser Ad hoc Adviser
Charges for advice received. These can either be taken
from any insured funds you have or from your SIF. These
charges can be specified as a percentage of your insured
fund value, or a monetary amount from your insured or
SIF fund(s). You can request an Ad hoc Adviser Charge be
taken from your plan and paid to your adviser by writing to
us or for your SIF to Curtis Banks Group at any time.
Ongoing and Ad hoc Adviser Charge deductions
Where Adviser Charges are to be taken from insured
funds these will be taken proportionally across all funds,
excluding SlF. Where there is investment in a PruFund
Protected Fund and/or the With-Profits Fund and at least
one other insured fund, you can choose not to have these
Adviser Charges deducted from the PruFund Protected
Fund or the With-Profits Fund.
16
If you take Ongoing or Ad hoc Adviser Charges from the
PruFund Protected Fund it will reduce the Guaranteed
Minimum Fund.
If you take Ongoing or Ad hoc Adviser Charges from the
With-Profits Fund, a Market Value Reduction may be
applied to your fund.
Where you choose to take an Ad-hoc adviser charge from
your SIF fund there must be sufficient funds in your SIF
bank account.
What might I get back?
The size of your pension pot will depend on many factors
such as:
the amount that has been paid into the plan
how long the payments have been invested
the performance of the fund(s) you have invested in
the age you choose to take your benefits
how you take your benefits
the amount of charges you’ve paid.
For an example of the income you could receive, please
see your illustration.
When can I take my benefits?
You can start taking your benefits from the age of 55,
even if you’re still working. You might be able to take your
benefits earlier than that if you’re in ill health.
The minimum age from which you can access your
personal or occupational pension will increase from 55 to
57 on 6 April 2028, unless you have a protected pension
age. State Pension age will increase from age 66 to age
67 for males and females between 6 April 2026 and
5 April 2028. These ages may change in future.
You can also opt for a phased approach. So you could
transfer parts of your pension fund into Drawdown or an
annuity over time and leave the rest in your pension plan.
For a Personal Pension, you can select your Selected
Retirement Age (SRA) which is the age at which you plan
to start taking your retirement benefits. Your SRA must
be between 55 (57 from 6 April 2028, unless you have
a protected pension age) and 75 years of age. You can
change your SRA after you have set up your plan if you
wish to. If you invest in the With-Profits Fund the term
from the date of request to the new SRA must be at least
five years and if you are reducing your SRA, the term from
the original date of investment in the With-Profits Fund to
the revised SRA must be at least 10 years.
If you wish to remain invested in a Personal Pension
beyond age 75 you will need to move to an arrangement
with another provider.
If benefits are taken any time other than your Selected
Retirement age or on your death, a Market Value
Reduction may apply to money taken out of our
With-Profits fund.
For PruFund Funds, we may delay any withdrawal by
28 days, using the unit price on the 28th day. This
delay will never apply to withdrawals at your Selected
Retirement Age (SRA).
Please refer to the Technical Guides for more information.
What choices will I have when I want to
take my benefits?
You’ve got different options to choose from when it comes
to taking your benefits. We’ll contact you as you approach
retirement to let you know which of these options we may
be able to offer you.
Depending on your choices, you might need to move your
pot to another pension to access some of these options or
to access them when you prefer.
Flexible cash or income (also known as drawdown)
You can take out up to 25% of the money moved into
your flexible cash or income plan, in cash, tax-free. You’ll
need to do this at the start. You can then dip into the
rest as and when you like. You can also set up a regular
income with this option. Any money you take after the
first 25% may be subject to income tax.
A guaranteed income for life (also known as
an annuity)
17
You can use your plan to buy an income for life. It pays
you an income (a bit like a salary) and is guaranteed for
life. These payments may be subject to income tax. In
most cases you can take up to 25% of the money you
move into your guaranteed income for life, in cash, tax-
free. You’ll need to do this at the start and you need to
take the rest as an income.
Cash in your plan all at once
You can take your whole plan in one go, as a lump sum.
Normally the first 25% is tax-free, but on the remainder,
you could lose 20%, 40% or even 45% to income tax,
if it pushes you into a higher tax bracket (especially if
you’re still earning). You’ll need to plan how you provide
an income for the rest of your life.
Take cash in stages
You can leave your money in your plan and take out cash
lump sums whenever you need to – until it’s all gone, or
you decide to do something else with what’s left. You
decide when and how much to take out. Every time you
take money from your plan, the first 25% is usually tax
free and the remainder may be subject to income tax.
Take more than one option
You don’t have to choose one option – you can take a
combination of some or all of them over time, even if
you’ve only got one pension pot.
Whatever you decide to do with your pension savings –
you don’t have to stay with us. You should shop around
and depending on the choices you make, you may find
something more appropriate elsewhere, with alternative
features, investment options or charges.
Where can I get guidance about what to
do with my pension?
General guidance and information on all aspects of
pensions is available from MoneyHelper.
MoneyHelper Pensions Guidance
Money and Pensions Service
120 Holborn
London
EC1N 2TD
Telephone: 0800 011 3797
Website:
moneyhelper.org.uk/en/pensions-and-retirement
For people over 50, Pension Wise is also available. This
Government service from MoneyHelper offers guidance
to people with personal or workplace pensions on all the
options available for their pension savings. You can have a
free consultation online, over the phone and face to face.
Telephone: 0800 280 8880
Website: moneyhelper.org.uk/pensionwise
These services are free and impartial and using them
won’t affect your legal rights.
What about tax?
Investments in pension funds, in which registered pension
schemes are invested, are given important tax benefits.
They do not pay tax on investment income received or
capital gains. Some underlying investments, such as
dividends from company shares, will be paid out of taxed
profits, and the tax is currently not reclaimable.
Tax Relief
You’ll normally receive tax relief on your contributions.
For every £100 you pay into your plan, HM Revenue &
Customs (HMRC) will pay in another £25. You’ll get this
tax relief up to the higher of £3,600 gross (including tax
relief) or 100% of your earnings. If you earn above the
basic rate you will be able to claim back the extra tax you
pay through your tax return.
Annual Allowance
The Annual Allowance is a limit to the total amount of
payments that can be paid to defined contribution pension
schemes and the total amount of benefits that you can
build up in defined benefit pension schemes each year, for
tax relief purposes.
Money Purchase Annual Allowance
Taking money out of your pension will sometimes lower
the amount you can pay into all the pensions you may
have while still benefitting from tax relief. This limit is
called the Money Purchase Annual Allowance (MPAA).
Your pension scheme administrator or provider will have
told you if you are subject to the MPAA at the time they
started to pay you.
18
Lump Sum Allowances
From 6 April 2024 the lifetime allowance was replaced by
two new allowances.
The Lump Sum Allowance (LSA)
This is a limit on the amount of tax free lump sums that
can be taken from pension schemes.
Lump Sum and Death Benefit Allowance (LSDBA)
This is a limit on the amount of lump sum death benefits
and serious ill health lump sums that can be paid
without tax.
Where the amount exceeds either of these allowances,
income tax may be payable on the excess.
Capital Gains
You don’t pay capital gains tax on your pension funds.
Income tax
Any money taken out, excluding any tax-free cash, may
be subject to income tax. Lump sum benefits payable
on death are not normally subject to income tax unless
they are over the available lump sum and death benefit
allowance, paid out more than 2 years after notification of
death or where death occurred after age 75.
Inheritance tax
Lump sum benefits are not normally subject to
Inheritance tax.
How will I know how my Flexible
Retirement Plan is doing?
We’ll send you a yearly statement, which shows how your
plan is doing. If you’ve chosen either SIPP option, we send
you a separate statement about the SIF.
Keep track of your plan online, at a time that
suits you
With your Online Service you can check the value of your
plan, contact us securely, change personal details and
view your documents. If you’re not registered, it’s easy and
only takes five minutes. You’ll need your policy number,
postcode and date of birth. Go to pru.co.uk/registeronline
to find out more.
Alternatively, you can email us at contact.us@prudential.
co.uk. We want to make sure your information is kept
secure. So please don’t send us any personal details using
email. Or you can phone our Customer Service Centre on
0345 640 3000 and a member of our team will give you
an up-to-date valuation.
What happens to the Flexible Retirement
Plan if I die?
Personal Pension – we, as Trustees, have discretion on
the distribution of death benefits. If you’ve completed a
nomination we’ll take this into account, but it’s not binding
on us.
We can offer to pay death benefits as a lump sum to
anyone we choose using our discretion. However, if
you die leaving any dependant(s), or you nominate any
individual, or charity, we can only offer beneficiary income
options (annuity or drawdown) to any dependant(s) and/or
nominated individuals.
Taxation can be complex but generally, payments will be
tax free if:
Under 75 at the date of death
Made/designated within 2 years of us being informed of
your death
There was sufficient Lump Sum and Lump Sum Death
Benefit Allowances available
Tax rules can change and the impact of
taxation (and any tax relief) depends on your
circumstances. Before you make a decision you
should speak to your financial adviser. They can
help you understand the tax rules and how they
might affect you.
If you’ve invested in the SIF, you should talk to
your financial adviser about how tax affects
your investment.
For more information visit pru.co.uk/tax or the
HMRC website at hmrc.gov.uk
19
For further details please see the section
‘What about tax?’.
Drawdown – if any individual nominated by you to receive
any death benefits is a restricted dependant, then that
nomination will be binding on us.
A restricted dependant is:
the member’s spouse, civil partner, and/or children under
the age of 23; or
any person who was, in our opinion, financially
dependent on the member at the date of his or her
death; or
a person who was, in our opinion, dependent on the
member at the date of his or her death due to physical or
mental impairment.
Financial interdependence does not qualify.
We can offer to pay death benefits as a lump sum, or
income (annuity or drawdown) to a restricted dependant.
However, if theres no nomination, or a nomination for
someone other than a restricted dependant, we have
discretion on the distribution of death benefits.
If you die leaving any dependant(s), or you nominate any
individual, or charity, we can only offer beneficiary income
options (annuity or drawdown) to any dependant(s) and/or
nominated individuals.
Taxation can be complex but generally, payments will be
tax free if:
Under 75 at the date of death
Made within 2 years of us being informed of your death
(lump sums only)
Please note: any money in the FRP Holding Account
at the time of your death, will be treated as if you’d
invested it in the personal pension option rather than the
drawdown option.
It’s important that your nomination is kept up to
date. Please contact us if you need more details on
the distribution of death benefits under our Flexible
Retirement Plan.
What if the Flexible Retirement Plan isn’t
right for me?
You can change your mind within 30 days from when you
get your Plan documents. This may not apply to some
asset types within the Self Invested Fund that cannot be
readily sold.
If you decide, for any reason, within this period that you
don’t want the FRP, we’ll give you your money back. If you
decide to cancel your Plan, your refund will not include
any Adviser Charges that have been paid to your Adviser.
What you will get back will only relate to the amount
remaining invested in your Plan after deduction of any
Adviser Charges.
If you start the Plan with a single payment and cancel
within 30 days, you may get back less than you paid in if
the value has fallen as a result of investment performance,
except where you’ve invested in our With-Profits Fund or
PruFund Range of Funds.
If you do not exercise your right to cancel within the
30day statutory cancellation period, the contract will
become binding and we will not return any money to
you until you are ready to take your benefits.
If you wish to exercise your right to cancel, you should
complete and return the Cancellation Notice you will
receive or write to us at:
Prudential Customer Services
Prudential
Lancing
BN15 8GB
20
Other information
Client category
We classify you as a ‘retail client’ under Financial
Conduct Authority (FCA) rules. This means you’ll
receive the highest level of protection for complaints
and compensation and receive information in a
straightforward way.
Compensation
The products Prudential Assurance Company Limited
(PACL) offer are covered by the Financial Services
Compensation Scheme (FSCS). If we get into financial
difficulties, you may be able to make a claim. The FSCS
is an independent body set up by Government to provide
compensation for people where their authorised financial
services provider gets into financial difficulties and
becomes unable, or unlikely to be able, to pay claims
against it. This circumstance is referred to as being
‘in default’.
Losses, which may result from poor investment
performance, are not covered by the FSCS.
Where does FSCS protection apply?
There is full FSCS coverage if PACL is ‘in default.
Your product is protected up to 100% of the value of
your claim.
Any investments you choose to hold in your product will
be included in the value of your claim in the event that
PACL is declared ‘in default’.
If you hold the Prudential With-Profits fund or PruFund
Funds in your product, they are all protected 100% in
the event of the default of PACL.
Other investment options are not protected by
the FSCS.
All the other Prudential funds we offer (you’ll know
these if the name starts ‘Prudential’), apart from those
mentioned above, are unit-linked and invest with non-
PACL fund managers, so FSCS cover does not apply if
that fund manager were to be ‘in default.
And the FRP Holding Account, and any investment in
the Self-lnvested Fund, are also not protected.
You can find out more information on the FSCS in your
Technical Guides, at pru.co.uk/fscs, or you can call us.
Information is also available from the Financial Services
Compensation Scheme.
Visit their website: fscs.org.uk
Or write to:
The Financial Services Compensation Scheme,
PO Box 300,
Mitcheldean
GL17 1DY
Or call the FSCS: Telephone: 0800 678 1100
Where FSCS coverage does not apply, then other
factors can come in
As explained in the ‘Where does FSCS protection apply?’
section, the FSCS doesn’t cover every situation. For
example unit-linked funds that Invest in the funds of non-
PACL fund managers (often called ‘mirror’ funds).
But, where FSCS protection does not apply, there are
other factors that could help if the worst happened
and a provider was ‘in default’. For example, the use of
custodians or depositories to provide protection for fund
assets, where there is separate legal ownership of assets
and legal entities that aren’t liable for any losses of a fund
manager. ln so doing, the intention is that the underlying
fund will not be liable for any losses the underlying fund
management company incurs.
PACL would aim to recover any money invested in an
underlying fund where the fund manager has been
declared ‘in default’, but PACL would not be liable for
any loss incurred from the default of the non-PACL
fund manager.
Financial Strength
Prudential meets regulatory standards for meeting its
financial obligations. You can read our solvency and
financial conditions reports at pru.co.uk/about_us, or if
you contact us using the details on the last page, we can
post some information to you.
21
Terms and conditions
This Key Features Document gives a summary of your
plan. Full details are set out in the Technical Guides which
are available on request using our contact information on
the last page. We will also send them to you when your
plan starts.
Conflict of Interest
We want to make sure that we uphold our reputation for
conducting business with integrity. If we become aware
that our interests may conflict with yours, we will take all
reasonable steps to manage it in an appropriate manner.
We have drawn up a policy to deal with any conflicts of
interest. If you would like to know the full details, please
contact us using our details on the last page.
Law
The law of England and Wales applies to your contract.
Our regulators
We are authorised by the Prudential Regulation Authority
and regulated by the Financial Conduct Authority and the
Prudential Regulation Authority. Prudential Assurance
Company Limited is entered on the Financial Conduct
Authority (FCA) Register, FCA Reference Number
139793. The FCA Register is a public record of all the
organisations that the FCA regulates.
You can contact the FCA at:
The Financial Conduct Authority
12 Endeavour Square
London
E20 1JN
Email: consumer.[email protected]g.uk
Prudential Regulation Authority details:
The Prudential Regulation Authority
Bank of England
Threadneedle St
London
EC2R 8AH
Email: enquiries@bankofengland.co.uk
Communicating with you
Our documents and terms and conditions, as well as all
other communications, will be in English.
How to make a complaint
If you have a complaint, please get in touch with us and
we will do everything we can to resolve it. You can also
ask us for details of our complaints handling process. Our
contact details are in the ‘Get in touch’ section at the back
of this document.
If you’re not satisfied with our response, you can take
your complaint to the Financial Ombudsman Service who
help settle individual disputes between consumers and
businesses providing financial services:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567 or 0300 123 9123
Or visit the website: financial-ombudsman.org.uk
Help is also available from The Pensions Ombudsman
who deals with complaints and disputes about the
administration and management of occupational and
personal pension schemes.
The Pensions Ombudsman
10 South Colonnade
Canary Wharf
London
E14 4PU
Telephone: 0800 917 4487
Website: pensions-ombudsman.org.uk
You can also submit a complaint form online:
pensions-ombudsman.org.uk/making-complaint
These services are free and using them won’t affect your
legal rights.
22
If you want to contact us before you buy this plan, you can write, email or phone:
With your Online Service you can check the value of your plan, contact us securely, change personal details
and view your documents. If you’re not registered, it’s easy and only takes five minutes. You’ll need your policy
number, postcode and date of birth. Go to pru.co.uk/registeronline to find out more.
Write to: Prudential Lancing BN15 8GB UK
Phone: 0345 640 3000 Monday to Friday 8am to 6pm. We might record your call for training and quality
purposes. To find out more about how we use your personal data please visit pru.co.uk/mydata
If you are a deaf customer, who is also a British Sign Language (BSL) user, you can contact us using a Video
Relay service. The service, provided by SignVideo, connects customers to fully qualified, registered NRCPD
interpreters who will relay your conversation with a member of our customer service team.
pru.co.uk/contact-us/signvideo
There is no cost for using this service to call Prudential and we’re available to help you Monday to Friday,
8am to 6pm.
Keep in touch
It’s important that we keep in touch so, if you change your address or any of your contact details, please let us know.
Get in touch
‘Prudential’ is a trading name of The Prudential Assurance Company Limited which is registered in England and Wales. Registered Office at
10 Fenchurch Avenue, London EC3M 5AG. Registered number 15454. Authorised by the Prudential Regulation Authority and regulated by the Financial
Conduct Authority and the Prudential Regulation Authority.
pru.co.uk
PPPK6139 02/2024_WEB