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BOOKING CONDITIONS
IMPORTANT NOTICE TO GUESTS:
You are viewing the Booking Conditions applicable to cruises with Celebrity
Cruises (and any related goods and services booked through Royal Caribbean
Group). These Booking Conditions are applicable to guests whose Primary
Country of Residence is not listed as an option to select on the Cruise Ticket
Contract/Booking Conditions page that can be found at
https://www.celebritycruises.com/guest-terms.
“Primary Country of Residence” means the country where you primarily reside
at the time of booking the cruise. This should be indicated by you, your agent, or
other representative at the time of booking the cruise or at online check-in.
These Booking Conditions are governed by the laws of England and Wales.
Please refer to Section 5.9 below regarding governing law, jurisdiction, and
alternative dispute resolution.
If you have any questions about which Booking Conditions apply to your booking
(or any related goods and services), please speak to your travel agent or your local
Celebrity Cruises representative.
These following Booking Conditions together with any Supplementary Booking
Terms and Conditions, the Global Purchase Terms and Conditions, General
Information, Guest Health Safety and Conduct Policy and other notified policies,
including our Health Acknowledgement (available at www.celebritycruises.com or
on request) together form your contract with us and apply to your booking.
In the event of any inconsistency, these Booking Conditions shall prevail unless we
notify you otherwise. Where you make a booking directly with us, the parties to the
contract are you and either Celebrity Cruises Inc. or RCL Cruises Ltd, depending
on which of those entities will be operating the cruise ship (‘Vessel’) on which you
sail (the 'Carrier').
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“Carrier” shall include: (i) the Vessel, or any substituted ship; its launches or crafts
(ii) the Vessel's operator, owner, manager and charterer; and (iii) with respect to
the Land Tour portion of any CruiseTour, the operator of that Land Tour (“LTO”).
The parties to the contract are yourself and either Celebrity Cruises Inc. or RCL
Cruises Ltd who shall accept legal responsibility for the proper performance of this
contract as set out below. You will be advised of the relevant contracting party at
the time of booking and/or on your confirmation invoice. In these Booking
Conditions, “you” and “your” means all persons named on a booking and “we”, “us”,
“ourselves” “Carrier” and “Celebrity Cruises”] means either Celebrity Cruises Inc.
or RCL Cruises Ltd as will be determined as being the Carrier under these Booking
Conditions.
RCL Cruises Ltd is a UK registered subsidiary company and sales and marketing
agent of Royal Caribbean Cruises Limited. Unless otherwise notified, your
applicable Booking Office is RCL Cruises Ltd with address at 7 The Heights,
Brooklands, Weybridge, Surrey, KT13 OXY England. The Ship Operator for
Celebrity Xpedition sailings is Ocean Adventures S.A. For Celebrity Xploration and
Celebrity Xperience bookings, the parties to your contract will be the Ecuadorian
tour operator Ocean Adventures S.A. in addition to Celebrity Cruises Inc. Please
note: if you have booked one of our cruises to the Galapagos Islands onboard
Celebrity Xpedition® Class ships the Ship Operator of the part of the cruise
holiday that starts in Quito is Islas Galapagos Turismo y Vapores C.A. (‘IGTV’), an
Ecuador company, and that company will also be a party to your contract along
with Celebrity Cruises Inc.
COVID-19
We have put in place additional measures and Supplementary Terms and
Conditions in relation to COVID-19. These detail our health screening and testing
processes before you sail to ensure that you do not have COVID-19. You must
participate in and follow the processes we put in place, including health screening
and testing, to prevent the spread of COVID-19 onboard. We have enhanced
sanitation onboard and have made changes so that you can social distance
onboard. This may mean that some facilities and restaurants are not open at full
capacity or may change from time to time. You will be required to isolate onboard
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in the event that you have (or we suspect that you have) contracted COVID-19.
You must have travel insurance which covers your medical care, quarantine and
repatriation in the event that you contract COVID-19. We will provide a future
cruise credit if you have symptoms of COVID-19 before you sail. We will refund
your cruise ticket if you test positive for COVID-19 during the sailing. Governments
and public authorities continue to develop their policies and change their rules.
Our own processes and procedures change in line with those policies. This means
we may need to make changes to your sailing and/or what we require of you
before and during your sailing with us. You must comply with our Guest Health,
Safety and Conduct Policy while onboard. Please also take note of our Refusal to
Transport Policy. We have published an update to our Privacy Policy which details
how we will use your personal data as part of the additional steps we are taking in
relation to COVID-19.
If you book a Celebrity Cruises cruise-only holiday, fly-cruise holiday or build your
own package directly with us, you can have the peace of mind in knowing that we
shall have responsibility for the proper performance of all aspects of your holiday.
If you book a Celebrity Cruises cruise via a travel agency, the travel agent’s own
booking conditions will apply to your booking, and these Booking Conditions shall
also apply to the cruise portion of your booking.
If you book a Celebrity Cruises cruise-only holiday in conjunction with other
services (such as flights, on-shore accommodation and/or ground transfers) which
are arranged or provided by a travel agent or tour operator with whom you book
and not provided by us, your contract for your entire holiday including the cruise
and all other such services and arrangements will be with your travel agent or tour
operator and not with us as they will be the ‘organizer' for the purpose of the
Directive (EU) 2015/2302 of the European Parliament and of the Council on
Package Travel and Linked travel arrangements (“Directive (EU) 2015/2302”), if
applicable in your Primary Country of Residence
.
Please ensure you obtain a copy of your contract from your travel agent before or
at the time of booking. In the event we are found liable to you on any basis, our
liability and/or obligations to you or your travel agent will be no greater or different
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to the liability and obligations we have under these Booking Conditions. In any such
situation, we will be fully entitled to rely on all defenses, exclusions and limitations
contained in these Booking Conditions as set out below.
EU GUESTS:
The combination of travel services offered to you is a package within the meaning
of Directive (EU) 2015/2302 as enacted into, where applicable, the law of your
Primary Country of Residence by UK The Package Travel and Linked Travel
Arrangements Regulations 2018 and/or national laws by EEA member State.
Therefore, all bookings will benefit from all EU rights applying to packages pursuant
to the applicable law in force at the time of booking. Celebrity Cruises Inc. or RCL
Cruises Ltd (as applicable) will be fully responsible for the proper performance of
the package as a whole. Additionally, as required by law, Celebrity Cruises Inc. and
RCL Cruises Ltd has protection in place to refund your payments and, where
transport is included in the package, to ensure your repatriation in the event that it
becomes insolvent.
Key rights under Directive (EU) 2015/2302 are available for your review at
https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302.
GUEST HEALTH SAFETY AND CONDUCT POLICY, AND OTHER POLICIES
It shall be a condition of boarding and remaining on-board any of our ships that all
guests throughout their stay comply with our Guest Health Safety and Conduct
Policy (“Guest Conduct Policy”) and other current Policies as notified to you.
These Policies are designed to ensure that all guests may participate in a safe and
enjoyable cruise vacation and, as such, the Guest Conduct Policy sets forth
standards of conduct for guests to follow throughout their Celebrity Cruises cruise
holiday, including transfers to and from ships, inside terminals, while on-board, at
ports of call, during shore excursions and at our private destinations. Please review
the Guest Conduct Policy and our other Policies at
https://www.celebritycruises.com or contact your local booking office for further
details in advance of travel.
1. BOOKING YOUR HOLIDAY
1.1 HOW DO I MAKE A BOOKING?
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To book your chosen holiday, contact our Reservations Department, book online at
www.celebritycruises.com or visit one of our authorized travel agents. Guests who
purchase their holiday via our website, or otherwise, need to ensure that all
booking details are correct at the time of booking, as amendment or cancellation
charges may apply to any components that are requested to be changed
afterwards, due to any error or omission made by you. When booking with us you
must agree that you have read, understood and are bound by these Booking
Conditions as applicable at the time of booking.
You must pay a deposit (which may be non-refundable) per person (or full payment
if booking within 45 days at the time of booking. This deposit amount also applies
to consecutive cruises, and we only take one deposit per person for the whole trip.
Please speak to your travel agent for further details.
If you add flights, hotels, transfers, insurance or other components to your holiday,
you may be required to pay a higher non-refundable deposit to secure such
additional components. Any increased non-refundable deposit payment required
will be advised to you at the time of booking.
Please note you may book a future cruise whilst onboard one of our ships, using
our Celebrity Future Cruise option programs. Please see the onboard sales
consultant for full details. Terms and conditions apply for Celebrity Cruise Now &
Cruise Later bookings, so please ensure you check your confirmation invoice
carefully at the time of making a booking. There may be an exception to our
standard transfer fees (see section 1.11) for onboard bookings, please ask for further
details onboard.
Any bookings made onboard will be subject to these Booking Conditions. Your full
name, including any middle names, as it appears on your passport, as well as your
date of birth, must be given at the time of reservation. Please note that any
payment you make to us using a debit or credit card will be settled via a bank in the
US, and therefore your card issuer may choose to apply a foreign settlement fee.
Please refer to the terms and conditions of your debit or credit card for details. For
guests making bookings onboard any of our ships, different deposit policies may
apply. Full details will be provided at the time of booking.
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1.2 HOW WILL MY HOLIDAY BE CONFIRMED?
Providing your chosen holiday is available, you have completed the booking
process, agreed to our Booking Conditions and we have received all appropriate
payments, we will send our confirmation invoice to you (if booking direct) or your
travel agent). Please note it may not be possible to confirm your flight details at this
point. If so, these will be confirmed to you at a later date. A binding contract
between us only comes into existence when we send out our confirmation invoice
to you or your travel agent. A contract will exist at this point, even if we are unable
to confirm your flight details at that time. This invoice will show the remaining
balance due on your holiday and also your flight details (where applicable and/or
available).
Please note that in cases where a pricing or information error has occurred, no
binding contract will exist between us. Therefore, please check all details are
correct as soon as you receive your confirmation invoice, electronic cruise
documents, flight tickets, Bonding Certificate (where applicable) and any other
documents from your travel agent or us. If any details appear to be incorrect,
you must immediately inform your travel agent or our Reservations Department
if booking direct, in any event within 14 days of us sending the document to your
travel agent or you for all documents other than flight tickets and e-tickets, and
within 5 days for flight tickets and e-tickets, as it may not be possible to make
changes later. We cannot accept any responsibility if you do not tell us about
any mistake in any document issued within these applicable timeframes.
Once your flight tickets have been issued, you must travel as per the itinerary in
sequence as originally booked. Any flight sector not used will invalidate the ticket
and the rest of the itinerary will automatically be cancelled.
1.3 WHAT INFORMATION MUST I PROVIDE, AND WHY?
From time to time we may be required to collect personal information relating to
you and your party to pass on to applicable immigration authorities and/or
government bodies, and air carriers. We may also need to pass the information you
give us at the time of booking or later to the various suppliers who provide the
elements which make up your holiday. You must provide us with any personal
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information legitimately requested by us at the time of booking your cruise or
where requested later, by the date we require you to provide that information. This
information includes certain data set out in your passport, emergency contact
information and insurance details. We will inform you at the time of booking, or as
soon as we become aware of the exact details required and the date that we
require the information. We strongly recommend you visit our website and submit
these details via your online account.
By providing us with the details requested under these Booking Conditions, you
consent to the sharing of your personal data with third parties including where
necessary the transfer of your personal data outside the European Economic Area
for the purpose of fulfilling your holiday contract.
If you fail to supply the details requested, both fully and accurately, within the time
limits we specify, we shall be entitled to refuse your booking or treat such failure to
provide such information within the time limits specified as a cancellation by you of
your holiday, or you may not be permitted to board your cruise ship and/or
outward and/or return flight. We will not accept any liability in this situation, and
we will not pay you any compensation or make any refunds. You will be responsible
for your resulting onward/return travel arrangements. If failure to have this
information results in fines, surcharges or other financial penalty being imposed on
us, you will be responsible for re-imbursing us accordingly. Further, where we do
not exercise our right to cancel your booking in these circumstances, you agree to
reimburse us for any fines, surcharges or other financial penalties we incur as a
consequence of any failure by you to provide full and accurate details within the
time-limits we specified to you. Please also see our
Privacy Policy
at
https://www.celebritycruises.com.
CRUISE CHECK-IN
We strongly recommend you check-in for your cruise at
https://celebritycruises.com to submit these details. Providing this information
online and prior to your cruise will significantly speed up your check-in process and
you will be able to board the ship sooner and avoid any possible delays and queues
at the cruise terminal. If you have not completed online check-in, you will be
required to complete this process at the pier no later than two hours prior to the
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published sailing time. If you are unable to complete the online check-in process
and print your Xpress pass, this may be due to an outstanding balance on your
booking. If you have booked via a travel agent, please speak to your travel agent so
that the funds can be transferred to us, so you can then complete your online
check-in. All guests must be checked-in and onboard the ship no later than 90
minutes prior to the published sailing time or they will not be permitted to sail. You
will need to have your booking ID and date of sailing to hand or, if we have already
received this information from you at the time of booking, verify that the details we
are holding are complete and accurate. If you do not have access to the Internet,
please see your travel agent or contact our Reservations Department if you have a
direct booking. They will advise you on how this information can be provided or
verified. Our procedures may change, and we will inform you of any changes at the
time of booking or as soon as possible thereafter.
FLIGHT BOOKINGS
At the time of issue of these terms and conditions EU airlines are required to pass
certain personal information relating to passengers (principally, but not exclusively,
information on the data page of a passenger’s passport) to the US Authorities as
well as applicable authorities in other countries where you are travelling in advance
of the date of any flight booking. While we may obtain some of the information that
we require from you at the time of booking, we also require that you provide us
with certain additional personal information within specific time limits. We strongly
recommend that you supply the personal details for all guests (including full names,
dates of birth and passport details) through our online Check-In process as soon as
possible after the booking is made, as this will help us ensure we can issue all flight
and accurate details within the time limits we specify, we shall be entitled to refuse
your booking or treat such failure to provide such information within the time limits
specified as a cancellation of your holiday. If you have not supplied us with
complete and accurate information, your party may not be allowed to board your
cruise ship and/or any outward or return flight. Where this happens because of
your failure to fully comply with such obligations we cannot accept any liability to
you or any of your party and we will not pay you any compensation or make any
refunds to you or your party in such circumstances and you will be responsible for
your own onward/return travel arrangements. Further, if such failure to provide
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this information results in fines, surcharges or other financial penalty being
imposed upon us, you will also be responsible for reimbursing us.
1.4 WHEN IS THE BALANCE DUE?
We must receive the balance of the cost of your booking no less than 45 days prior
to departure If you book within 45 days or less before departure, you must pay the
total holiday cost at the time of booking. Bookings during Holiday sailings
(Christmas, New Year and Easter) will require full payment no less than 90 days
prior to sailing. If we do not receive all monies due to us in full and on time
(including any surcharge where applicable), we shall cancel your holiday due to
non-payment. In this case, you will have to pay cancellation charges as set out
below (see section 1.10). If you use your credit or debit card to pay us directly for
your cruise, please be aware that we may process that transaction via a bank in the
US and your card issuer may choose to charge you a foreign processing fee. We
advise you to check the terms and conditions of such foreign transactions with your
card issuer in advance of making a payment to us.
1.5 WHAT HAPPENS TO MONEY PAID TO A TRAVEL AGENT?
Except for flight inclusive bookings, all monies paid by you to one of our authorized
travel agents for your holiday with us will be held by the travel agent on your behalf
until we issue our confirmation invoice. After that point, your travel agent will hold
the monies on our behalf until they pay them to us. For flight inclusive bookings, all
monies paid to such authorized travel agents for your holiday with us will be held
on our behalf until they are paid to us or refunded to you. If you are unable to
complete the online check-in process and print your barcode Xpress boarding
pass, this may be due to an outstanding balance on your booking. If you have
booked via a travel agent, please speak to your travel agent so that the funds can
be transferred to us, to ensure full payment for your booking is received and you
can then complete online check-in.
1.6 WHAT DOES THE PRICE INCLUDE?
All prices quoted in our brochure or on our website are per person in Euros or US
Dollars (including taxes and fees) and are based on two people sharing the
advertised stateroom category. “Always Included” pricing packages apply to
sailings booked and departing on or after November 17, 2020, excluding Galapagos
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cruises, in an inside, ocean view, veranda, Concierge Class, or AquaClass®
stateroom (“Eligible Bookings”). All guests in an Eligible Booking who choose the
“Always Included” pricing package will receive a Classic Beverage Package and
Gratuities Included** and an unlimited Surf Internet package. Eligible Sailings listed
at www.celebrity.com. Additional upgrades to “Indulge” or “Elevate” are available.
The Elevate package includes; Premium Beverage Package, Gratuities Included**
and an Onboard Credit (“OBC”) and an Unlimited Surf Internet Package, for all
guests in the stateroom. OBC amount varies by length of sailing: $100 per person
for 1-5 night sailings, $150 per person for 6-9 night sailings, and a value of $200 per
person for 10 night or longer sailings. The Indulge package includes; Premium
Beverage Package, Gratuities Included**, OBC and an Unlimited Stream Internet
Package, for all guests in the stateroom. OBC amount varies by length of sailing:
$200 per person for 1-5 night sailings, $300 per person for 6-9 night sailings and a
value of $400 per person for 10 night or longer sailings. All guests in the same
stateroom must select the same pricing package at the time of booking. Promo
codes are not required. Amenities will be added to Eligible Bookings within 30 days
prior to sailing. All guests with an Eligible Booking in The Retreat will receive the
Indulge Package at no additional charge.
Guests’ onboard account will be credited with an OBC based on the rate chosen
and length of sailing. OBC has no cash value, cannot be used in an onboard casino,
is applicable to cruise only, non-transferable, is not redeemable for cash, and will
expire if not used by 10:00 PM on the final night of the cruise. Gratuities
Included** will be applied to the reservation within 10 days of booking date.
Guests with internet packages will receive instructions for internet access in their
staterooms on the first day of the cruise. Xcelerate Stream Package includes high-
speed internet with the ability to message or video chat, browse the web, send
emails, post on social media, and access streaming video and music. Xcelerate Surf
Package includes basic internet service allowing web browsing, email access and
text messenger services.
The Classic and Premium Beverage Package is available for selected drinks only,
and does not include room service, in-stateroom purchases, mini bar items or
souvenir glasses. Optional gratuities may apply to certain on-board purchases (such
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as spa, specialty dining and drinks above the package amount - see below) and are
not included in the Gratuities Included** offer.
The Classic Beverage Package includes all Carbonated Drinks, Bottled Water,
Juices including Apple, Cranberry, Orange, Lemon, Grapefruit, Premium Coffees
and Teas as well as beer, spirits, cocktails and wines by the glass up to $9 per
serving. Bottles of wine are not included.
The Premium Beverage Package includes All Carbonated Drinks, Premium Bottled
Water, Freshly Squeezed and Bottled/Canned Juices, San Pellegrino, Red Bull,
Vitamin water, Honest Iced Teas and Premium Coffees and Teas as well as beer,
spirits, cocktails and wines by the glass up to $15 per serving. Bottles of wine are
not included.
Please visit www.celebritycruises.com/things-to-do-onboard/onboard-
packages/beverage-packages for further information on available beverages and
full restrictions. Please drink responsibly.
Some elements of your holiday, including what is and is not included in the price
will vary by itinerary. For example, what is and is not included in the price of a
cruise holiday on Celebrity Flora, Celebrity Xpedition, Celebrity Xperience and
Celebrity Xploration may differ slightly from the information set out below and you
should ask your travel agent or go to www.celebritycruises.com for further
information. However, generally cruise only prices include the following where
applicable: full board accommodation, entertainment* on board ship; and all
relevant taxes excluding those set out below.
The price does not include flights, and unless otherwise agreed, shore excursions
and personal expenses (for example, laundry charges, health and beauty
treatments, hairdressing, telephone calls, etc.); hotel meals onshore (unless
otherwise stated); transfers to and from the ship or any other transfer
arrangements; travel insurance; service charges, anything else which is not
specifically mentioned as being included in the price.
*A charge may be made for some entertainment activities onboard.
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**Gratuities Included provide for stateroom, waiter, assistant waiter, and
headwaiter gratuities in the amount suggested by Celebrity’s guidelines.
We reserve the right to add a fuel surcharge when making a booking, to reflect the
cost of fuel or other power sources. We may also increase prices to reflect changes
in relevant taxes, fees or foreign exchange rates. See section 1.9 for further details
relating to the limits of any price variation.
1.7 What are “from” prices?
The prices we publish are ‘from’ prices. Fly/cruise package pricing is based on the
lowest fare available at the time of going to print from a local departure airport
(which may be a regional airport and/or indirect flights). Please contact our
Reservations Department, your travel agent or cruise specialist for further details.
The ‘from’ cruise fare prices are calculated using the lowest stateroom category
available, and this pricing may not be available on all sail dates shown. Prices will
vary by ship, itinerary, sailing dates, stateroom category and additionally departure
airport if you purchase a standard fly/cruise package. Prices may change at any
time, please contact your travel agent or our Reservations Department directly.
1.8 WHAT IS A ‘GUARANTEE’ (GTY) BOOKING?
From time to time, we may (at our discretion) offer you the option of making a
‘Guarantee’ (GTY) booking. This means you may book a stateroom of a guaranteed
minimum category type, (specified by us prior to booking) on your chosen ship.
However, the exact location of the stateroom on the ship will be allocated by us (at
our discretion) and at any time up until checking in at the port. Once your GTY
stateroom has been allocated to you, we are unable to accept any changes
requested by you. The benefits to you of a GTY stateroom are that, after your
booking has been confirmed, we may (at our discretion) upgrade your stateroom to
one of a superior category to that originally booked at no extra charge to you. In
any event, you are ‘guaranteed’ the minimum category of stateroom we agree to
offer at the time of booking. If you have a specific requirement regarding your
stateroom, or stateroom location, or are travelling with family or friends, (especially
children) you want to be near, then we suggest you do not book a GTY. At times,
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we may offer promotional GTY offers. Such promotional GTY categories are
defined as follows:
W Suite
XA Aqua Class® stateroom
XC Concierge Class stateroom
X Veranda stateroom
Y Ocean View stateroom
Z Interior stateroom
Please note: If you book 2 or more consecutive cruises and either one or all cruises
are booked under a GTY basis, there is the possibility that you will be allocated
different staterooms on each cruise, therefore necessitating the need to move
between staterooms on the changeover day between your consecutive cruises.
1.9 WILL THE PRICE CHANGE?
We reserve the right to increase or decrease the prices of unsold holidays at any
time. The price of your chosen holiday will be confirmed at the time of booking.
Once the price of your chosen holiday has been confirmed, but no later than 30
days prior to your sail date, then subject to the correction of errors, we will only
increase or decrease the price in the following circumstances: if there is a variation
in the cost of any transport included in the price (including fuel) and/or in any dues,
taxes or fees payable for any services (for example, where landing taxes or
embarkation or disembarkation fees at ports or airports increase or decrease, or
our costs increase or decrease as a result of any adverse or favourable changes in
the exchange rates which have been used to calculate the cost of your booking or
charges of any sort). Price increases or decreases after booking will be passed on
by way of a surcharge or refund. A surcharge or refund (as applicable) will be
payable, subject to the conditions set out in this clause. Even in the above cases,
only if the amount of the increase in our costs exceeds 2% of the total cost of your
holiday (excluding any amendment charges), will we levy a surcharge. If any
surcharge is greater than 8% of the cost of your holiday (excluding any amendment
charges), and we advise you in writing no later than 20 days prior to the start of
your holiday, you will be entitled to choose one of options (A), (B) and (C) as set
out in section 5.5. We will tell you about any increase in the cost of your cruise by
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sending you or your travel agent a surcharge invoice. You have 14 days from the
issue date printed on the surcharge invoice to tell us if you want to choose option
(B) or (C) as set out in section 5.5 below, failing which we shall deem you to have
accepted the change and will invoice you accordingly for such additional costs and
indicate the time period to make such additional payment. If you do not tell us in
writing that you wish to choose either of these options within this period of time,
we are entitled to assume that you do not wish to do so and will pay the surcharge.
Any surcharge must be paid with the balance of the cost of the holiday or within 14
days of the issue date printed on the surcharge invoice, whichever comes first. We
will not levy a surcharge within 20 days of the start of your holiday. We guarantee
that these are the only circumstances in which our prices will be increased after
confirmation and that in any event we will not ask you to pay more within 30 days
of departure. Please note that travel arrangements are not always purchased in
local currency and some apparent changes have no impact on the price of your
holiday travel due to contractual and other protection in place. A refund will only
be payable if the decrease in our costs exceeds 2% as set out above. Where a
refund is due, we will pay you the full amount of the decrease in our costs. Please
note changes and errors occasionally occur. We reserve the right to correct errors
in both advertised and confirmed prices and we will do so as soon as we become
aware of the error. You must check the price of your chosen holiday at the time of
booking. Please note: any changes you make to your booking may result in a change
in price explained in section 1.11.
1.10 IF I HAVE TO CANCEL MY CRUISE HOLIDAY, WILL I RECEIVE A
REFUND?
If you or anybody travelling with you wishes to cancel either your/their holiday
booking, you must contact us (if booking direct) or your travel agent and give notice
in writing using registered post or e-mail to ensure safe receipt of the cancellation
notice. The holiday booking will only be cancelled on the date we receive the
written notice of cancellation. Please note where your booking has been made via a
travel agent, we can only accept their written cancellation of the booking.
Insurance premiums and amendment charges cannot be refunded in the event of
cancellation. If you cancel you will have to pay the cancellation charges set out
below and calculated on the total price of the booking:
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3 – 5-night sailings:
90 days or more prior to sailing = no charge per person*
89 – 60 days prior to sailing = $35/ 25€ per person
59 – 30 days prior to sailing = $100/ 80€ per person
29 – 8 days prior to sailing = 50% of the total price (taxes/fees excluded)
7 days or less prior to sailing = 100% of total price (taxes/fees excluded)
6 nights and longer sailings:
90 days or more prior to sailing = no charge per person*
89 – 60 days prior to sailing = $70/50€ per person
59 – 45 days prior to sailing = Full Deposit Amount
44 – 30 days prior to sailing = 25% of total price (taxes/fees excluded)
29 – 8 days prior to sailing = 50% of the total price (taxes/fees excluded)
7 days or less prior to sailing = 100% of total price (taxes/fees excluded
6 nights and longer sailings (Holiday Sailings):
89 – 60 prior to sailing = Full Deposit Amount
59 - 30 days prior to sailing = 50% of total price (taxes/fees excluded) **
29 - 15 days prior to sailing = 75% of total price (taxes/fees excluded) **
14 or less days prior to sailing = 100% of total price (taxes/fees excluded)
*Please note that certain advertised fares may be offered on a non-refundable
basis meaning that irrespective of when you cancel the booking, the minimum
cancellation charge will always be the loss of the deposit payment per person.
Other terms may also apply to such bookings including, but not limited to, the
application of change fees. Marketing literature will indicate where a booking is
subject to a non - refundable deposit. Depending on the reason for cancellation,
you may be able to reclaim these cancellation charges (less any applicable excess)
under the terms of your insurance policy. Claims must be made directly to the
insurance company concerned.
** Or deposit amount, whichever is greater.
Guests who convert their cruise tours to a cruise only booking within 42 days of the
start date of the tour segment of the cruise tour will be subject to a cancellation
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charge. The amount of that charge varies depending on the location of the cruise
tour and/or its length. Contact your International Partner Advocate.
Be advised that any refund due to you shall be paid to you within 14 days of
cancellation of any booking. Please refer to section 1.11 when making a significant
amendment, within 89 days your departure date as your booking variation may be
treated as a cancellation of your original booking and cancellation charges will
apply. Therefore, a new booking will be created incorporating any new business
rules or terms and conditions applicable.
Please note: The date of departure means the date the arrangements you have
booked with us commence. Depending on the reason for cancellation, you may be
able to reclaim these cancellation charges (less any applicable excess) under the
terms of your insurance policy. Claims must be made directly to your insurance
company. Where any cancellation reduces the number of full paying party
members below the number on which the price, number of free places and/or any
concessions agreed for your booking were based, we will recalculate these items
and re-invoice you at the applicable higher price. For guests making bookings
onboard any of our ships, different cancellation policies may apply. Full details will
be provided at the time of booking.
Cruisetours*
74 – 57 days prior to Cruisetour departure = Full Deposit Amount
56 – 29 days prior to Cruisetour departure = 50% of total price (taxes/fees
excluded)
28 – 15 days prior to Cruisetour departure = 75% of total price (taxes/fees
excluded)
14 or less days prior to Cruisetour departure = No refund (except for taxes/fees)
Cancellation charges for Celebrity Flora, Celebrity Xpedition, Celebrity Xperience
and Celebrity Xploration
To avoid a cancellation charge, a notice of cancellation must be received prior to
the departure date for the Celebrity Flora, Celebrity Xpedition, Celebrity
Xperience and Celebrity Xploration sailing as follows:
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Days prior to departure Cancellation charges per person excluding amendment
charges
89 - 30 days deposit amount
29 – 15 days 50% of total fare
14 days or less no refund
For Celebrity Flora, Celebrity Xpedition, Celebrity Xperience and Celebrity
Xploration, some terms and conditions vary by ship, product and sailing.
Be advised that we shall endeavor to remit any refund due to you within 14 days of
cancellation of any booking.
Please note: The date of departure means the date the arrangements you have
booked with us commence. Depending on the reason for cancellation, you may be
able to reclaim these cancellation charges (less any applicable excess) from your
credit card issuer, or under the terms of your insurance policy. Claims must be
made directly to your credit card issuer or insurance company. Where any
cancellation reduces the number of full paying party members below the number
on which the price, number of free places and/or any concessions agreed for your
booking were based, we will recalculate these items and re-invoice you at the
applicable higher price. For guests making bookings onboard any of our ships,
different deposits, payment terms and cancellation policies may apply. Full details
will be provided at the time of booking.
1.11 CAN I MAKE CHANGES TO MY BOOKING AFTER IT HAS BEEN
CONFIRMED?
Should you wish to make any changes to your confirmed holiday, you must notify us
in writing or by telephone as soon as possible. Whilst we will endeavor to assist, we
cannot guarantee we will be able to meet any such requests.
If you request a change within 45 days of departure, this will be treated as a
cancellation of your original booking and cancellation charges as set out in these
Booking Conditions will be payable. The changed arrangements will then be
treated as a new booking.
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For all changes that we consider to be minor changes (such as change of stateroom
or name changes on an existing booking by way of example only), outside of 45
days from departure (such as change of stateroom or name changes on an existing
booking), an amendment fee of $45/€45 per guest per booking will be payable
together with any costs incurred by ourselves and any costs or charges incurred or
imposed by any of our suppliers. Please note, the amendment fee is a non-
refundable amount, which will be included in any cancellation charges as detailed in
section 1.10.
Save where not permitted by applicable law, if you or any of persons travelling with
you is prevented from taking the holiday you/they may give your/their place on the
booking to someone else (suggested by you). In this situation, we will permit the
name change. You must produce documentary proof of the reason for the transfer
of your/their booking with the request (e.g., a letter from a doctor etc.). Both the
person who was originally due to take the holiday and the person who actually
does so must make sure that the administration fee and any additional
charges/costs (see below) arising from such a change as well as any amount which
is still due to be paid for the holiday is paid as required before any change can be
made. For all changes an amendment fee of $45 per person per booking will be
payable together with any costs incurred by ourselves and any costs or charges
incurred or imposed by any of our suppliers.
1.12 WILL I NEED TRAVEL INSURANCE?
All guests should ensure they purchased appropriate personal travel insurance for
their needs before departure. This must include as a minimum cover for the cost of
cancellation of your cruise by yourself and also the cost of medical treatment and
assistance during and after your cruise including repatriation or quarantine costs in
the event of accident or illness. It is your responsibility to make sure that the
insurance you purchase is suitable and adequate for your particular needs and to
purchase additional or alternative insurance if required. We would strongly
recommend that you contact your travel agent or an independent insurance broker
for details of suitable policies.
2. BEFORE YOU LEAVE HOME
2.1 ARE THERE ANY PROHIBITED ITEMS THAT I CANNOT TAKE WITH ME?
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For the safety of our guests and crew, there are certain items that are not allowed
on board. If these are found, they will be confiscated. You must not pack in any
luggage or bring on board any item specified as dangerous or illegal (e.g. guns,
explosives, drugs, animals, knives (ceremonial or other), drugs, animals, flammable
items, etc.). The following items are not allowed on board: illegal drugs and
substances; electrical transformers; flammable liquids (including lighter fluid) and
explosives, such as fireworks or pyrotechnics; Hookahs and water hookah pipes;
Ham radios; electrical extension cords; dangerous chemicals, including bleach and
paint; firearms including non-firing weapons and starting pistols including BB guns,
air guns, gun lighters, flare guns, gun power, and pellet guns; ammunition, including
bullets, shot or missile that can be fired using a propellant; imitation or replica
weapons, including decommissioned weapons or those not capable of being fired
that are obviously not children’s toys; taser or electronic stun guns; pepper or
mace sprays; telescopic or regular batons; martial arts equipment (flails, throwing
stars, etc.); compressed gas bottles/cylinders (dive tanks are allowed if they are
empty and medical gas bottles are allowed); diver spear gun; fuel of any kind; sharp
objects including scissors, knives (ceremonial or other) lockback serrated knives of
any length; disguised knives such as belt buckles, flick knives, or hunting knives;
axes and hatchets; handcuffs; self-defence items including handcuffs, pepper spray,
and night sticks; baseball bats, hockey sticks, cricket bats, bows, and arrows;
skateboards and surfboards; candles; incense; coffee makers; clothes irons; travel
steamers and hot plates (items that generate heat or produce an open flame
including heating pads, and any other item that may create a fire hazard). NOTE:
The only exception to this policy are curling irons and hair straighteners. Matches
and normal lighters are allowed on board. However, “torch lighters” and novelty
lighters that look like guns are not allowed on board. Torch lighters emit a powerful
concentrated flame and are therefore prohibited. In addition, we/the airline may
specify other items which you must not bring with you and may also refuse to allow
you to take on board any item which we/the airline, consider being inappropriate.
Please contact the individual airline to confirm their current restricted items,
although these are subject to change without prior notification. If we or the Master
of the ship have reason to believe that any stateroom may contain any item or
substance which should not have been brought on board, the Master or an
authorised officer has the right to enter and search the stateroom concerned and
seize any such item or substance. Please ensure that any sharp items, including but
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not limited to scissors, razor blades, nail clippers, tweezers, combs with metal
prongs and knitting needles, are packed in your check-in luggage and not your hand
luggage due to airport security measures.
2.2 WHAT ABOUT VALUABLE OR IMPORTANT ITEMS?
Please make sure that all valuable and important items (for example, medicines,
jewelry, fragile items, important travel and other documents,
video/camera/laptop/mobile phone etc.) are carried by hand and not packed in
your luggage. Once on board please ensure your valuables are not left unsecured
in your stateroom or elsewhere on board the ship. Special care must be taken of
such items. For your protection once on board, all valuable and important items
should be deposited with the Guest Relations Desk or, in your stateroom mini-safe.
You are also strongly advised to take out appropriate and adequate insurance to
protect such items. We cannot accept any responsibility or liability for any valuable
or important items, which are not deposited with the Guest Relations Desk for
safekeeping. For items which are so deposited, the maximum we will pay you if any
item(s) is lost or damaged (for any reason) whilst in our care is the maximum which
is payable under The Athens Convention (see section 5.8) in this situation. So that
we may assist as much as possible, you must tell us about the problem as soon as
possible. If you discover the loss, delay or damage when on board, you must
immediately report it to the Guest Relations Desk. The time limits for notifying any
loss, delay or damage are detailed in Section 2.3 below.
2.3 WHAT SHOULD I DO IF MY PROPERTY IS LOST, DELAYED OR DAMAGED
DURING MY CRUISE?
You must tell us about the problem as soon as you become (or should reasonably
have become) aware of it, and in any event within the time limits set out below
(whichever is sooner). This section applies in relation to any loss, delay or damage
to property which occurs during your cruise or whilst getting on or off the ship or
whilst using any services provided or arranged by us except for any claims in
relation to air travel, including the process of getting on or off the aircraft (see
section 2.4 below.) It is our guests’ responsibility to remove all of their belongings
from their stateroom when they depart their cruise. If an item is left on board,
whilst we will assist you in trying to recover the item, if we are unable to do so, then
we cannot be held responsible and we will refer you to your travel insurance to
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make a claim for the item. Please note that items left behind may be destroyed. If
you discover the loss, delay or damage when on board, you must immediately
report it to the Guest Relations Desk. The time limits for notifying any loss, delay or
damage to us or the supplier concerned, are as follows:
• Any damage or delay, which is apparent, must be notified to ourselves and the
supplier of the service concerned (if it is not us) before or, at latest, at the time of
your departure from the ship or, for other services, whilst using or at the end of
using those services.
• Any loss, damage or delay, which is not apparent, must be notified to ourselves
and the supplier of the service concerned (if it is not us) within 15 days of your
departure from the ship or the end of your using the service in question.
In the event that you do not notify us within these time limits, this may affect our
ability to investigate the loss, delay or damage and may impact on the way the
complaint is dealt with. If you can prove that the damage, delay or loss was our
fault or the fault of the supplier of a service that we agreed to arrange as part of
your holiday, we will compensate you for the loss or damage you can prove you
have suffered as a result, subject to and in accordance with The Athens
Convention where applicable. However, the maximum we will have to pay you for
any damage, delay or loss in these circumstances is the maximum which is payable
in respect of stateroom luggage under The Athens Convention. This will also be the
case where any property is damaged, delayed or lost whilst not on board or getting
on or off the ship but using other services (apart from air travel) which form part of
the holiday we have contractually agreed to provide. In all cases, you must give
credit for payments received from any airline and/or other supplier in connection
with your claim. You must also give us details of any relevant insurance coverage
you hold. In appropriate cases we are entitled to reduce your claim by the amount
received from any/all insurance companies.
2.4 WHAT SHOULD I DO IF MY PROPERTY IS LOST, DELAYED OR DAMAGED
DURING AIR TRAVEL?
Any damage, destruction, delay or loss suffered during any travel by air (including
the process of getting on and off the aircraft) must be notified to the airline at the
time of discovery or, in any event, in writing within 7 days of the end of the flight
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concerned for damage, destruction or loss or within 21 days of the luggage being
made available for you in the event of delay. Guests with flights booked via
Celebrity Cruises should also contact our Guest Relations team on board who will
be able to assist. The maximum we or the airline will have to pay you in the event of
any damage, destruction, delay or loss of luggage or property is the most which is
payable under the relevant international convention or regulation. We will only be
liable for any air travel that has been booked as part of a standard fly/cruise
package or build your own package that incorporates flight services. For most
international flights, this will be the Montreal Convention 1999. Where the
Montreal Convention 1999 applies, the maximum we or the airline will have to pay
you at present for loss, destruction, damage, delay of luggage is the maximum
payable under the Convention. We and the airline will not be liable to pay any
compensation in the case of delay affecting luggage if we or the airline can prove
that the airline took all measures that could reasonably be required to avoid the
delay or that it was impossible for the airline or its employees to take such
measures. In the case of damage, destruction, delay or loss of luggage, if we or the
airline prove that the damage, destruction, delay or loss was caused or contributed
to by the negligence or other wrongful act or omission of the person claiming
compensation, or the person from whom he or she derives his rights, we and the
airline will not be liable for the damage, destruction, delay or loss, to the extent
that such negligence or wrongful act or omission caused or contributed to the
damage, destruction, delay or loss. Subject to the above, we and the airline will only
be liable for destruction or loss of, or of damage to, checked luggage on the
condition only that the event which caused the destruction, loss or damage took
place on board the aircraft or during any period within which the checked luggage
was in the charge of the airline. However, neither we nor the airline will be liable if
and to the extent that the destruction loss or damage resulted from the inherent
defect, quality or vice of the luggage. In the case of unchecked luggage, including
personal items, we and the airline will only be liable if the damage results from the
airline’s fault or that of its employees or agents. In all cases, you must give credit
for payments received from any airline or other supplier in connection with your
claim. You must also give us details of any relevant insurance coverage you hold. In
appropriate cases we are entitled to ask you to reduce your claim by the amount
received from any insurance companies.
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2.5 WHAT IS MY LUGGAGE ALLOWANCE?
The maximum luggage allowance for guests boarding our ships is 200lbs (90kg) per
guest, (with the exception of Celebrity Flora, Celebrity Xpedition, Celebrity
Xperience and Celebrity Xploration), however, airlines also impose their own
luggage allowance, with which you must also comply, this is usually less than the
cruise allowance. There are always restrictions on the amount, size and weight of
the luggage you may take on any flight, in particular where we are using non-
scheduled services. We strongly recommend that you check with your airline
directly for confirmation of your exact luggage allowance as allowances vary from
airline to airline and excess luggage fees may apply. In some instances, baggage
allowance can be limited to as little as 15kg. All luggage allowances are subject to
variation by the airline concerned and you may be charged additional costs by the
airline for excess luggage.
Please note: If you have booked a cruise to the Galapagos Islands onboard a
Celebrity Xpedition Class ship, please note that air carriers flying between Quito
and Baltra typically limit the baggage allowance per guest to one checked piece of
luggage not exceeding 20kgs and a small carry-on bag. The carry-on bag needs to
be less than 7kg/15lbs and the dimension size is 19 x 13 x 8 inches. All luggage
allowances are subject to variation by the airline concerned and you may be
charged additional costs by the airline for excess luggage.
Please check with your airline for details. Please note, we reserve the right to
strictly enforce the luggage allowance limitation.
2.6 WHAT ARE THE PASSPORT AND VISA REQUIREMENTS FOR MY
HOLIDAY?
PASSPORTS
You must have your own valid 10-year (5 year for children) passport which is valid
for at least 6 months after your expected return date. Obtaining a full passport
may take several weeks, but you should allow longer at busy times of the year. If
you or any member of your party is 16 or over and haven’t yet got a passport, our
recommendation is that you should apply for one at least 6 weeks before your
holiday. Your national Passport Service may have to confirm your identity before
24
issuing your first passport and may ask you to attend an interview in order to do
this. All guests should check with the relevant embassy prior to travel for the most
up to date information on passenger requirements.
VISAS
There may be a visa requirement for your cruise, particularly if you are visiting
countries in the USA, Asia, the Middle East, China, India and Australia. If you need
assistance when applying for your visas, Royal Caribbean recommends VisaCentral,
a CIBT company. To make sure you know about the visa requirements for your
destination, please visit the dedicated Royal Caribbean visa portal at:
www.visacentral.com/celebritycruises or call your travel agent to speak to a visa
consultant.
At the time of going to print, the visa requirements for foreign visitors are as
follows:
United States –It is a mandatory requirement that, to be eligible to board any
cruise or flight which will call at any US port of entry, Puerto Rico or the British
Virgin Islands (BVI), all individuals intending to travel have either a valid visa or a
valid Electronic System Travel Authorisation (ESTA). Certain nationals can apply
via ESTA under the Visa Waiver Program. You must complete your application for
an ESTA no later than 72 hours before departing for the United States. Real-time
approvals are no longer available and arriving at the airport without a previously
approved ESTA will likely result in being denied boarding.
Please also note: certain persons may not be eligible to enter the United States
under the Visa Waiver Program. These include, but are not limited to, people who
have been arrested, even if the arrest did not result in a criminal conviction and
those with criminal records, (the Rehabilitation of Offenders Act does not apply to
US visa law) etc. If you are in any doubt whatsoever as to whether you can travel
under the Visa Waiver Program you are strongly advised to check with the US
Embassy through their website: www.usembassy.gov before you book your holiday
with us. To apply under the Visa Waiver Program, please log on to the website at
www.esta.cbp.dhs.gov/esta no later than 72 hours before departing for the US and
provide the biographical and eligibility information required. Where ESTA approval
25
is given, it shall remain valid for 2 years from the date of issue, unless certain
personal information changes within the 2-year period. Please print off a copy of
the ESTA for each member of your party as for cruise check-in, you will need to
present it at the pier when checking in for a cruise that will call/finish at any US
port, Puerto Rico or the BVI. Airlines will automatically check that passengers have
the necessary ESTA approval or documentation to be eligible to travel. Please note
that we cannot accept any responsibility if ESTA applications are rejected. Where
an ESTA application is rejected, affected individuals will need to apply for a visa via
the US Embassy to travel to the United States. Please note that entry to the United
States will be finally determined by its own border officials on entry. If you are
travelling to the USA under the Visa Waiver Program, you and all members of your
party (including children) must ensure that your passport is an e-Passport i.e. a
biometric passport with the biometric symbol on the front cover.
Australia – An e-visa or eTA (electronic) visa is required prior to departure. Some
guests over the age of 75 years old may not be eligible for an e-visa or eTA and will
have to obtain a full tourist visa in advance of departure. This visa may take several
weeks to obtain.
Bahrain – Certain passport holders can obtain a visa onboard the ship.
Cambodia – The ship will charge a one-time nominal fee to the guest’s onboard
account for guests securing a visa onboard.
Canada – Travelers entering Canada by air need an eTA (electronic) visa; this must
be obtained in advance of arrival.
China – In general, a visa is required prior to departure but, on some cruise
itineraries, guests may be able to transit in/from Shanghai or Beijing without a visa:
144 Hour Visa Free Waiver – applies to 3 regions:
The Beijing, Tianjin, and Hebei region is now available for a 144-hour visa free
transit. Guests arriving to the region will be able to visit the surrounding area with
26
proof of exit travel from mainland China within 144 hours of the arrival in Beijing,
Tianjin, or Hebei. Guests may not leave Beijing, Tianjin, or Hebei during that time.
The Yangtze Delta region (Shanghai, Jiangsu, and Zhejiang) is also available for a
144-hour visa free transit. Guests arriving to the region will be able to visit the
surrounding area with proof of exit travel from mainland China within 144 hours of
their arrival in Shanghai – via airport or seaport – directly from a country other than
China or Vietnam. Guests may not leave the Yangtze Delta region (Shanghai,
Jiangsu and Zhejiang) during that time.
Note:
Shanghai, Jiangsu, and Zhejiang are separate from Beijing, Tianjin, and Hebei
and cannot be combined for visa free transit. Guests who wish to visit both regions
will require a visa. You must present your cruise documents and travel summary to
immigration authorities upon entering China.
Entry to China under a visa waiver is not guaranteed – Chinese border officials
have the right to refuse entry without warning or explanation. You should contact
the Chinese Embassy or the China Visa Application Service Centre before your
proposed trip for further information. If you’re unsure about your eligibility for a
visa waiver, you’re advised to apply for a visa before travelling.
Hong Kong is not considered to be part of China in terms of visa requirements. If
you are only visiting Hong Kong, a visa is not required.
Guests requiring a full tourist visa will need to make an appointment at a Chinese
Visa Application Service Centre in London, Manchester or Edinburgh and provide
10 fingerprints to process their visa request.
Sanya, China – Guests who have a pre-booked shore excursion organised via Royal
Caribbean and are not visiting other parts of China do not require a visa in
advance.
India – A tourist visa is required prior to departure for entry to India. Ocean cruise
passengers are also currently eligible for an e-visa.
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Indonesia – Certain passport holders obtain a Visa on arrival for a fee if the stay
does not exceed 30 days. Passport 6 months minimum validity is required.
New Zealand – Guests must have an ETA to travel to New Zealand and can
request their ETA via the ETA mobile app or the Immigration NZ website. The app
is fast and easy to use. The app also offers greater data accuracy, making it the
preferred option. Guests will also pay their International Visitor Conservation and
Tourism Levy (IVL) at the same time they request their ETA.
Oman – A group visa will be issued onboard upon submission of the guest manifest.
Guests are not required to do anything to be included in the group visa. For stays
over 24 hours, there will be a visa charge of approx. $15 per guest. Please note this
service is not available to Israeli citizens.
Russia – Guests who wish to sightsee independently or sightsee outside ’s shore
excursion hours MUST obtain an individual Russian Tourist Visa before leaving
home. Russian Tourist Visas cannot be issued during your cruise. Guests who have
not purchased a shipboard organised shore excursion and do not possess a valid
Russian Tourist Visa will not be permitted ashore. Travelers applying for a Russia
visa may need to provide biometric data (i.e. scanned fingerprints) as part of the
application procedure and passports should be valid for a minimum period of 6
months after the expiry date of the visa. Guests participating in one of our shore
excursions and/or private car/van arrangements will be covered by our group visa
for the duration of the shore excursion.
Sri Lanka – An electronic visa (eTA) is required and must be obtained in advance of
departure.
Turkey – Foreign nationals need an e-visa to enter Turkey, provided that the visit
doesn’t exceed 72 hours. If you are flying into Turkey to start your cruise there, you
must apply for your e-visa in advance of entry.
Vietnam – Foreign passport holders travelling for tourism may need to apply for a
visa before travelling and should check the latest information with a visa consultant
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IMPORTANT -
Please note that where there is a requirement to have a visa to
travel to a particular country, even if a guest chooses not to disembark the ship in
that country, a visa must be arranged as indicated. The only exception to this rule is
Russia where a guest may stay on the ship in St Petersburg and does not need to
obtain a visa.
You must ensure that all guest names (including any middle names) are exactly the
same as they appear on the cruise ticket as in their passport. If there is any
difference, you may be refused entry onto your flight/cruise. Passport and visa
requirements may change and vary by destination. We regret we cannot accept
any liability if you are refused entry onto any flight or into any country, or otherwise
suffer any difficulties or incur any costs as a result of not having the correct
passport and/or any required visa(s). It is the sole responsibility of the guest to
identify and obtain all required travel documents and have them available when
necessary. These appropriate valid travel documents such as passports, visas,
inoculation certificate, letters for unaccompanied minors and family legal
documents are required for boarding and re-entry into the United States and other
countries. Guests who do not possess the proper documentation may be
prevented from boarding their flight or ship or from entering a country and may be
subject to fines. No refunds will be given to individuals who fail to bring proper
documentation. Certain Port Authorities may from time to time ask to see photo
identification when you depart the ship during the cruise. We strongly suggest that
you take a photocopy of your passport in addition to your passport itself with you
on holiday and carry the photocopy with you each time you depart the ship,
separately to your passport, in order to minimise any inconvenience this may cause
and to help with any situation where a passport is lost or stolen. These
requirements should act as a guide only and are subject to change at any time
(Often there are requirements on passport validity length, even where a visa is not
required). For updated advice please contact us, your Travel Agent, VisaCentral or
visit website of the Foreign Ministry of your country of citizenship. Alternatively,
you may instead visit the relevant embassy in person to arrange the necessary visa.
Please note the visa advice above is for general guidance only. Guests who hold
other nationality of passports should check with either VisaCentral or with the
relevant embassy of each port of call. Where visas can be purchased onboard,
guests are asked to complete the online check-in process, including all mandatory
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information at celebritycruises.com/int in advance of their sailing. Completing this
information will significantly speed up the process for you and will avoid any
possible delays and queues on the ship.
2.7 ARE THERE ANY FORMAL HEALTH REQUIREMENTS?
Please contact your doctor for advice and the most up-to-date health requirements
for all destinations on your cruise at least 8 weeks before and again within 14 days
before you travel. To ensure a healthy sailing, we request that guests complete a
questionnaire at check-in or at the port to confirm if they are suffering from or
showing symptoms of gastrointestinal type illness or other illnesses that may
spread easily from person to person, such as COVID-19. We have a medical facility
on all our ships to assist you if you feel unwell on your cruise. We strongly
recommend you visit the medical facility if you are feeling unwell, especially in the
event of any gastrointestinal illness, such as diarrhea or vomiting. In such
circumstances, please contact the medical facility immediately and follow any
advice or instructions given to you by its medical personnel. Where necessary, if
your condition is deemed contagious, you may be confined to your stateroom to
avoid your condition spreading to other guests on board. Non-compliance with the
instructions of the ship’s crew and medical personnel is contrary to our Guest
Conduct Policy and could lead to your removal from the ship at the next port of
call in accordance with that policy. For full details of our Guest Conduct Policy,
which are incorporated into these Booking Conditions, see
www.celebritycruises.com .
Celebrity Cruises cannot accept guests who will be more than 23 weeks pregnant
at any time during the cruise or CruiseTour. Please contact us if you have already
reserved your cruise and do not meet this requirement. Guests will be required to
fill out a Public Health Questionnaire prior to arrival or at the pier attesting that
they are not more than 23 weeks pregnant. Please check our website for full
details.
For EU citizens travelling on European holidays, you need a European Health
Insurance Card (EHIC) to receive healthcare that becomes necessary during your
visit to an EEA country or Switzerland free or at a reduced cost. If you have an
EHIC card, it will enable you to receive medical assistance in an EU country but is
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not an alternative to adequate travel insurance which we strongly recommend you
obtain as soon as you make a booking.
2.8 WHAT IF I CANNOT TRAVEL?
For bookings made through a travel agent operating in the EU or UK only, if you
wish to transfer your booking to another party, you must notify us in writing at least
7 days prior to the departure date. In the event that there are any increased costs
in making such changes e.g. flight cancellation and rebooking fees, administrative
fees or other charges or costs deriving from such transfer, both you and the other
party shall be jointly liable to pay those fees, charges or costs. For all other
bookings please see section for applicable cancellation charges.
3. FROM PLANE TO PORT
3.1 HOW DO I GET TO MY CRUISE?
On our standard fly/cruise package holidays, we offer flight departures from a
selection of international airports.
Connecting domestic flights are also available from a selection of regional airports.
Some flights may incur a supplement which will be advised at the time of booking.
Please note that we are not always able to offer a direct flight to our guests as this
is subject to the airline’s schedules and availability. Where you build your own
package, if you require transfers you will need to add them to your booking as
these are not added automatically. Where you are building your own package,
some flights may not necessarily return to the same airport so please check your
details carefully before paying for your booking.
ALL FLIGHTS ARE SUBJECT TO THE FOLLOWING CONDITIONS:
All flights are subject to availability and the conditions of carriage of the applicable
airline which may be viewed on the airline’s dedicated website or are available on
request. These conditions set out your rights and obligations which you must
comply with. In the event that we incur costs because of your failure to comply
with the conditions of carriage then we reserve the right to pass such costs on to
you. Whilst the dates of your outward and return flights will be advised at the time
of booking, the flight timings and/or routing may not be shown on your
confirmation invoice. Flight timings shown on your confirmation invoice are for
guidance only and may change. Your confirmation invoice will show the latest
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planned timings. Your actual flight timings will be shown on the air arrangements
page of your cruise e-docs, which you should check carefully as soon as you receive
these. We may not be able to inform you of your flight timings and routing for
bookings made more than 10 months before departure. Please note that your
booked flight may not be the most direct route and may also involve multiple stops
on route to your destination which may involve you disembarking from the aircraft.
Where guests are travelling together but booked on different booking numbers, we
cannot guarantee that we will be able to book the same flight itinerary, as this is
subject to availability. This information will be provided as soon as we are in a
position to do so. A contract between us will come into existence when we send
out the confirmation invoice, even when we are unable to provide flight timings.
The flight timings and airlines shown on your confirmation invoice cannot be
guaranteed and are subject to change. Whilst we endeavour to book the best
connections between flights, a wait may be experienced at connecting airports. We
are not always in a position to confirm the route, service (scheduled or non-
scheduled), airline, aircraft type or the airport of destination, which will be used in
conjunction with any flight included in your holiday. When this information is
provided at the time of booking or subsequently, it is subject to change (including
the substitution of non-scheduled flights for scheduled air services and/or
rerouting of air travel due to scheduled air services being withdrawn or changed or
being unavailable). Any such change will not entitle you to cancel or change to
other arrangements without paying our normal charges. In any event the actual
flight times will be those shown on your tickets, which will be dispatched to you
approximately four weeks before departure. You must accordingly check your
tickets very carefully immediately upon receipt for confirmation of correct flight
times. It is possible that flight times may be changed even after tickets have been
dispatched – we will contact you as soon as possible if this occurs. Any
amendments to your flight or other arrangements will be subject to availability and
will incur an administration charge of $35 / €35 per person along with any
additional costs and charges incurred by us or imposed by the airlines or other
supplier. If your flight tickets have been issued, standard airline cancellation
penalties will also apply. In some cases, these could be the full cost of the ticket. If
you wish to travel on a particular carrier, flight routing, if your departure and/or
arrival date differ from the standard flight inclusive package, any additional costs
and charges incurred by us or imposed by the airlines may be payable.
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3.2 WHAT CLASS OF FLIGHT SEAT/TICKET IS BOOKED?
Unless you book and pay for an upgrade, you will fly economy class. Please contact
your airline directly to pre-book your seats and note that there may be occasions
when the airline is unable to assist due to the fact that you may be travelling on a
group/seat block allocation. If you choose not to contact your airline in advance of
travel then we strongly recommend that you check-in early if you have a particular
seat request as we have no control over the allocation of seats – you will need to
pay the airline directly if they charge a supplement – and they may only allow you
to select your seats once your flight tickets have been paid for in full and issued.
Flights are often full, your choice of seats may not be available, and it may not be
possible to obtain seats together. At our discretion, we will arrange special group
rates with some airlines (allocations) and, in some of these cases, you may not be
able to pre-book your seats – they will be allocated to you when you check-in
online or at the airport. Only fully fit and able-bodied guests may occupy exit row
seats on aircraft. Emergency exit seats will therefore only ever be assigned at the
discretion of the airline at check-in. Some flights will involve a change of aircraft.
Where applicable, and we are in a position to notify you, this information will be
shown on your confirmation invoice. The flights used in conjunction with our
cruises may be based on special fares and may not be by the most direct route.
Flights may have at least one refueling and/or other stop and this may not be
shown on your confirmation invoice. Flights will either be by scheduled or non-
scheduled service. Most airlines operate a non-smoking policy. Please note we do
not guarantee ‘travelling with’ guests will be confirmed on the same flight
arrangements, although we endeavour to meet this special request when we are
able to. We/the airline will endeavour to satisfy any special service(s) requests
such as special dietary requirements, meet and assist and wheelchair assistance.
Regrettably we/the airline cannot guarantee your request. Some medical
assistance and special meal requests may incur a charge, which will be invoiced
accordingly. For all special requirements please email [email protected] or call
+31 367 117944. Any request of this nature should be advised at the time of booking.
Not meeting any special request for any reason will not be a breach of contract.
Airlines may at their discretion refuse to carry guests with certain medical
conditions. You must provide details of all medical and physical conditions, which
affect you, and/or any member of your party at the time of booking. See also
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sections 4.3, 5.2 and 5.6 below. We do not guarantee that guests travelling within
the same party will be confirmed on the same flight arrangements. The ability to
pre-book your seats and complete online check-in varies between airlines and
ticket class. Please visit your airline’s website for details.
* International call charges may apply
3.3 WHAT IF I WANT TO UPGRADE MY STANDARD AIR ARRANGEMENTS?
Subject to availability and paying any applicable difference in price, you can arrive
in style by upgrading your flight. If you are interested in upgrading your flight to a
destination featured, please notify reservations at the time of booking and we will
provide details at that time or your request will be passed on to the Air Sea
department. The upgrade package may differ from the upgrade package offered by
the airline.
3.4 WHAT IF MY FLIGHT IS DELAYED?
Regrettably, flight delays do occasionally occur. In this event, the airline concerned
may provide you with refreshments, and if necessary, may provide overnight
accommodation depending on the expected length of the delay, the time of day
and the airport in question. Where you have booked a fly/cruise holiday we cannot
accept any liability for any delay, which is due to any of the reasons set out in
section 5.7 of these Booking Conditions (which includes the behaviour of any
passenger on the flight who for example fails to check in or board on time). If your
flight is delayed, we will provide fly/cruise guests with alternative flights, subject to
availability. Cruise-only guests who have made their own arrangements will need to
contact their travel provider or airline for assistance.
Please Note: If your flight is cancelled or delayed, your flight ticket is downgraded
or boarding is denied by your airline in circumstances that may entitle you to claim
compensation against the airline under EC Regulation No 261/2004 (the ‘Denied
Boarding Regulations’ 2004)
,
the UK Air Passenger Rights and Air Travel
Organisers Licensing (Amendment) (EU Exit) Regulations 2019 (‘UK 261’)
,
or the
Montreal Convention, and you must pursue the airline for the compensation due to
you. All sums you receive or are entitled to receive from the airline concerned by
virtue of any of these Regulations represent the full amount of your entitlement to
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compensation or any other payment arising from such cancellation, delay,
downgrading or denied boarding. This includes any disappointment, distress,
inconvenience or effect on any other arrangements. The fact a delay may entitle
you to cancel your flight does not automatically entitle you to cancel any other
arrangements even where those arrangements have been made in conjunction with
your flight. We have no liability to make any payment to you in relation to the
Denied Boarding Regulations, UK261, or in respect of any flight cancellation or
delay, downgrading of any flight ticket or denial of any boarding as the full amount
of your entitlement to any compensation or other payment (as dealt with above) is
covered by the airline’s obligations under the EU Denied Boarding Regulations, UK
261, or the Montreal Convention. If, for any reason, you do not claim against the
airline and make a claim for compensation from us, you must, at the time of
payment of any compensation to you, make a complete assignment to us of the
rights you have against the airline in relation to the claim that gives rise to that
compensation payment. If your airline does not comply with these rules you should
complain to your local Air Travel Regulator.
4. ON BOARD SHIP AND DURING MY CRUISE
4.1 WHAT ABOUT SPECIAL DIETS?
Celebrity Cruises can accommodate the following special diets onboard:
vegetarian, diabetic, low fat, low-sodium, low cholesterol diets. Other special
dietary requirements such as kosher* meals, gluten-free meals and lactose-free
meals may be available upon advanced request. Our kosher meals are similar to
airline food and are pre-packaged. Kosher food and other special meal requests
may not be the same standard and offer the same range as the food provided
under the general menu and must be requested in advance of sailing as per 4.3
below. Please submit your dietary request in writing giving as much detail as
possible as to your particular requirements at least 90 days prior to your sailing
date as per 4.3 below and confirm your arrangements with the Restaurant Manager
on board on the day of boarding. We will endeavour to accommodate reasonable
requests, although we cannot guarantee we will be able to meet requirements.
Please ask your travel agent for further information. Whilst we are able to take
requests for specific dietary requirements and take note of food intolerances, this
is confined to the main restaurant on each ship. We are unable to guarantee or
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accept responsibility that the food served in any other food establishment onboard
ship will be able to cater for specific dietary requirements and food intolerances.
(Kosher* meal requests must be supplied in writing 90 days prior to the sail date
for sailings in Europe, Australia, Asia and South America and 45 days prior for
sailings in the Caribbean and Alaska). The request or information should be
emailed to [email protected].
* Kosher meals: Lunch and Dinner - Pre-packaged, frozen prepared meals
(provided by Sterling Kosher) are served at lunch and dinner in the main dining
room. Lunch is made available in the main dining room when open or in the Ocean
View Cafe when the main dining room is closed. They are Glatt Kosher and OK
certified.
Kosher meals are NOT available onboard the Celebrity Xpedition.
4.2 WHAT ABOUT SPECIAL SERVICES/ REQUIREMENTS?
We seek to assist those passengers with disability and reduced mobility by making
reasonable endeavours to cater for those with special services/assistance
requirements. For those with disability or reduced mobility we will seek to ensure
comfortable travel through airports, piers and on board by liaising with airlines,
port agents, hotels, transport companies and of course our ships to make any
reasonable and necessary arrangements for assistance for genuine medical
reasons. Likewise, we also endeavour to cater for special dietary requirements for
religious and/or medical grounds e.g. gluten or dairy free, kosher meals.
Please advise us in writing of any special requirements you may have before you
make a booking e.g. the carrying of any special medical equipment, assistance
animals, wheelchairs, assistance at the airport/port/onboard or relating to ship or
hotel accommodation at the time of making a booking. We will also provide with
your first confirmation invoice a “Guest Special Needs” form (also available on our
website) which we ask you to complete and return to us no later than 90 days
before travel as this gives you the opportunity to consider and advise us in detail of
any special requirements you may have in writing. If we consider that, because of
your special needs, your booked holiday is unsuitable, we will make contact with
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you as soon as possible after you have provided information to us about your
needs to explain our reasons and assess any possible alternatives. For all potential
guests considering cruising with Celebrity Cruises, please feel free to make contact
with us in advance of making a booking to discuss with us any special needs. We
can then advise on an informal basis if we consider your chosen cruise is suitable.
Please note that any sensitive personal information you provide to us will be
treated in the strictest confidence. Where we cannot provide appropriate support
or the services as requested, we will advise you as soon as possible. The request/
information can be emailed to [email protected]. Should your needs
change after booking or you become aware that you need assistance as described
above you must notify us immediately and we will make reasonable efforts to assist
you at that time.
4.3 CAN A SPECIAL REQUEST BE GUARANTEED?
Regrettably, no. Whilst Celebrity Cruises and our suppliers will endeavour to meet
reasonable special requests, we regret we cannot guarantee that Celebrity Cruises
or any supplier will be able to do so. Not meeting any special request for any
reason will not be a breach of contract. If a special request can only be met at an
additional cost, except where contrary to the requirements of applicable law, that
cost will either be invoiced prior to departure or will be payable locally.
Confirmation that a special request has been noted and passed on to the supplier
or the inclusion of the special request on your confirmation invoice or any other
documentation is not confirmation that the request will be met. Unless specifically
agreed by us in writing at the time of booking, we cannot accept any booking that is
conditional on a special request being satisfied. Such bookings will be treated as
normal bookings subject to the above comments on special requests. If you have a
special request, please give details in writing to us or your travel agent at the time
of booking.
4.4 CONSUMPTION OF ALCOHOL ON BOARD
The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships
depends on the location of the ship at the start of the cruise itinerary but can
change during the sailing as local laws require. For ships sailing from Europe, Asia,
Australia, New Zealand and South America the minimum drinking age limit is
eighteen (18). For ships sailing from North America, the minimum drinking age is
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twenty-one (21). We reserve the right to vary minimum age limits without notice
where local laws require or where we deem it desirable or necessary. If a guest that
is below the minimum age limit to consume alcohol on board has a birthday during
a cruise itinerary that would then mean they meet the minimum age limit for
consuming alcohol, they must notify the Guest Relations Desk and provide
evidence in the form of their passport as proof of age in order to allow the Guest
Relations Desk to update their details and permit them to purchase alcohol on
board. Please note that within the territorial waters of some countries on your
itinerary or based on your embarkation port, the onboard shops and bars may be
closed or alternatively restrictions may be imposed on some items available for
purchase or additional VAT added dependent on that country’s VAT rules.
Restrictions apply and this policy is subject to change without notice. Guests are
allowed to bring on board, on embarkation day only, 1 bottle (75cl) of wine or
champagne per person for consumption within their stateroom. If the wine is
consumed in a public area, the corkage that is payable is USD $25 per bottle.
Alcohol purchased on board from the Duty-Free Gift Shop is not for consumption
on board during your cruise and, any such alcohol purchased will be stored and
delivered to your stateroom on the last night of the cruise. Security may inspect
containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose
of containers holding alcohol. Celebrity Cruises Guest Conduct Policy may be
enforced, up to and including disembarkation, if a guest violates any alcohol policy.
Guests under the age limits above will not have alcohol returned to them. Guests
who violate any alcohol policies (over consume, provide alcohol to people under
stated age above, demonstrate irresponsible behaviour, or attempt to conceal
alcoholic items at security and or luggage check points or any other time), may be
disembarked or not allowed to board, at their own expense, in accordance with our
Guest Conduct Policy. Celebrity Cruises reserves the right to revoke or otherwise
restrict drinking privileges of any guest, regardless of age. Additional policies for
groups are located in the Appendices of the Travel Agent Guide and are enforced
without exception. Applicable regulatory age restrictions apply while the ship is in
port and until the vessel enters international waters.
4.5 SHORE EXCURSIONS AND RELATED Services
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To ensure you do not miss out on your chosen shore excursion, we strongly
recommend that you visit our website to reserve your place. These must be
booked at least 5 days prior to your sailing date.
Please note Carrier’s COVID-19 Policies and Procedures may impose certain
restrictions on shore excursions relating to participation, location, time, eligible
venues and persons with whom a guest may come into contact, as well as
restrictions on the number of guests going ashore. Guest understands and agrees
that Carrier may prohibit Passenger from going ashore in any port of call, and/or
limit guests going ashore for health-related reasons in its sole discretion.
The information contained relating to shore excursions on our systems and
documentation is correct to the best of our knowledge at the time of issue. Our
descriptions may refer to activities that are available in the ports you are
visiting. Please note that these excursions are owned and operated by local
operators who are independent third parties. We have no responsibility for any
such activities, as they are neither run, supervised nor controlled in any way by
us. These activities are provided by local operators who are entirely
independent of us and we act as the agent for these operators. They do not
form any part of your contract with us even where we suggest particular
operators/centres and/ or assist you in booking such activities in any way, unless
they are expressly booked as part of your package holiday.
Agreements you enter into directly with providers in relation to shore
excursions are between you and the local operators, and do not form any part of
your contract with us, irrespective of the fact we may provide practical
assistance to you in booking such activities or even make the booking on your
behalf. Accordingly, we cannot accept any liability, whether in contract, tort or
otherwise, in relation to such activities.
Shore excursions may involve or require physical exertion, or involve a degree of
risk or danger, and you should carefully consider whether the shore excursion is
suitable for you. It is your responsibility to adequately research any shore
excursions and/or activities you intend to participate in and make any relevant
enquiries of the third-party operators of same to ensure that you are prepared with
39
appropriate attire for the excursion/activity, including any necessary attire for
difficult/dangerous terrain, physical exertion for long periods, and/or extremes of
weather.
Accordingly, we cannot guarantee that shore excursions are available generally or
for guests with disabilities – please contact us or your travel agent for information
on specific excursions.
Special arrangements for those guests with reduced mobility or disability may be
available on certain shore excursions that have been risk assessed as suitable. For
details including any cost consequences for making those special arrangements,
please email [email protected] with details of any special requirements.
Where applicable, please also provide wheelchair/scooter dimensions, weight and
battery type. Tours involving flights, special events, overland and hotel stays can
result in costs to us and may be subject to a cancellation fee
We cannot guarantee and do not make any representations as to the accuracy of
any information given by us or local operators in relation to such activities or about
the resorts/area/location you are visiting generally (except where this concerns the
services which will form part of your contract) or that any particular excursion or
activity which does not form part of our contract will take place, or the way in
which it will take place, as these services are not under our control.
If you feel that any of the activities mentioned, which are not part of our contract,
are vital to the enjoyment of your holiday, write to us immediately and we will tell
you the latest known situation. If we become aware of any material alterations to
resorts/area information and or such outside activities, which can reasonably be
expected to affect your decision to book a holiday with us, we will pass on this
information at the time of the booking, though we cannot guarantee to do so.
Notwithstanding the above, you acknowledge and agree that the very nature of
recreational activities on the shore excursion that you are participating in can
be dangerous, with inherent risk, dangers and hazards and personal injury (and
sometimes death) can occur, and you agree to assume and accept all risks of
personal injury or death which may occur. The potential dangers and risks
40
associated with these activities may include but are not limited to difficult and
dangerous terrain, physical exertion for long periods, extremes of weather
including sudden and unexpected changes and evacuation difficulties in the
event of injury.
By using, participating in, engaging, or booking a shore excursion you accept
these risks and agree that Celebrity Cruises, Carrier, its employees, directors,
agents, contractors and third party operators are not liable to any claim you,
your dependents or legal representatives (except where we have been
negligence) for, breach of contract or statute or statutory duty resulting in
personal injury or death, any direct/indirect or consequential loss or damage
including without limitation of financial loss (such as loss of profits or use of
capital or revenue or otherwise),or for any punitive, exemplary, special or
incidental loss or damage whether such liability arises in contract, tort , equity,
from its supply of the shore excursions.
By using, participating in, engaging, or booking a recreational activity you
acknowledge, agree and understand that the risk warnings contained above
constitute a ‘risk warning’ for the purposes of any relevant legislation.
Please Note: any dispute or claim arising out of a shore excursion must be
brought against the local shore excursion operator, however if such dispute or
claim is made against Carrier or a Celebrity Cruises contracting entity, it must
be brought in accordance with laws which govern these Booking Conditions, and
in the Courts specified in these Booking Conditions which shall have sole
jurisdiction over such dispute or claim.
Tenders
In some ports the ship will anchor offshore and use smaller boats which hold
around 100 people (known as tenders) to transport guests to shore. Guests will go
to a tender platform from which you will board the tender. On occasion and due to
operational reasons, it is necessary for us to switch from a docked port of call to a
tender. Please note that passengers embark, travel in and disembark tenders at
their own risk.
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The tender services are provided by independent third parties and Celebrity
Cruises does not operate, supervise or control them in any way. Accordingly, we
cannot guarantee that tenders are available or even suitable for guests generally or
whether they are available and suitable for guests with disabilities or reduced
mobility. Celebrity Cruises is not liable or responsible for any illness, injury or
death of any passenger or for any damage to, or loss of any luggage or other
personal possessions of any passenger arising out of or in connection with
travelling and alighting on the tenders, as these services are not under our control.
You are required to follow all directions given to you by the staff on the
tenders. If you cause damage to the tender or her furnishings, or equipment, or
any other property on the tender, or to any other passenger, you shall be fully
liable for such damage and indemnify Celebrity Cruises against all costs or
claims which arise.
4.6 What if I’m on consecutive cruises?
If consecutive cruises are taken (for example, a Western Caribbean cruise
immediately followed by an Eastern Caribbean cruise), please note that there may
be duplication of onboard programs, menus and entertainment. Please also note
that due to the preparation of the ship between sailings, some shipboard facilities
may not be available on changeover day. On the changeover day, it will be
necessary for you to disembark the ship in order to comply with customs and
immigration. It is also necessary for all consecutive cruise guests to re-register their
SeaPass® on changeover day for the new sailing this must be done at the pier
before you board the ship again for your next cruise. If you have booked the same
stateroom for each sailing, you may leave luggage within your stateroom. If you
have booked different staterooms for each sailing, you will need to pack your
luggage at the end of the first sailing, and it will be stored for you until your new
stateroom is ready for occupancy.
Jones Act – USA consecutive cruises
Please note that due to restrictions under the U.S. Passenger Vessels Services Act
(Jones Act), we cannot accept reservations for consecutive itineraries that begin in
one U.S. port and conclude in a different U.S. port. In the event such an itinerary is
booked, Celebrity Cruises reserves the right to cancel one of the cruises at the
42
guest’s expense and/or the guest shall be responsible for any and all Jones Act
fines that result due to such booking.
Please note that, as our ships are not US flagged, in accordance with US legislation,
we are not permitted to fulfil bookings of two or more consecutive cruise
itineraries whose first itinerary commences in one US port and the second itinerary
concludes in a different US port unless such itineraries include a distant foreign
port. If you wish to book two consecutive sailings that commence and conclude in
different US ports, we recommend that rather than booking online you instead
contact our reservations department or your travel agent for further advice on
such sailings before making a booking. Where we identify that a booking has been
made in violation of these requirements, we must reserve the right to cancel any
such booking(s) and refund to you the price paid.
4.7 ASSISTANCE
If you are in difficulty while on holiday and require assistance with health services,
local authorities or consular assistance, please call us on +1 305 341 0205 for
information. Agents speak English and Spanish language only and you will be
charged the local costs to call the US.
4.8 SMOKING POLICY
Smoking is not permitted in any dining venue, casino, theatre, lounge, hallway,
elevator or corridor. This policy includes smoking-like products such as electronic
cigarettes. Smoking is not permitted inside any stateroom or on any stateroom
balcony. Smoking is only permitted in designated areas of the ships.
Exterior designated areas will remain in place and details can be found within the
daily edition of Celebrity Today provided onboard. For each of the ships, the Hotel
Director, at his discretion, will designate either Port/Starboard and Forward/Aft of
the Promenade deck as another exterior (covered) smoking venue.
Celebrity Flora, Celebrity Xpedition, Celebrity Xperience and Celebrity Xploration
operate under a stricter policy than the rest of the fleet, they will continue with the
same policy of allowing smoking only on the ship’s outer decks, in designated areas.
43
Celebrity Solstice’s Lawn Club and the Sunset Bar at the Lawn Club will not allow
smoking.
Violations to the smoking policy may result in a $250 cleaning fee being charged to
the guest’s onboard account and may also be addressed through the Guest
Conduct Policy.
Our smoking policy is subject to change. Changes may be introduced where
countries that we are sailing to/from enforce their local smoking regulations.
5. ADDITIONAL INFORMATION
5.1 WHAT IF I AM TRAVELLING WITH A GROUP?
Please consult your travel agent or us directly for deposit, payment, cancellation
and other information. Terms and conditions for those travelling in a group may be
different to those that apply to individual bookings.
5.2 WHAT ABOUT GUESTS WITH SPECIAL NEEDS?
You must ensure that you are medically and physically fit for travel, and that such
travelling will not endanger yourself or anyone else. At the time of booking (or as
soon as possible if the condition arises after booking) you must tell your travel
agent (or us if booking direct) in writing about any assistance or requirements that
you have relating to accommodation, seating or services on your holiday including
medical assistance or a requirement to bring medical equipment onto the cruise.
We also ask that you notify us of any medical or physical condition which will or
may require medical treatment or attention during your holiday or which may or
will affect your holiday in any way (including your use of any services or facilities) in
order that we can prepare accordingly and make all reasonable efforts to
accommodate you in a safe manner. Please provide as much information as
possible. Except as set out below, our ships have a limited number of accessible
staterooms, equipped with features designed to help guests with a mobility
disability or other disability who may find a non-accessible stateroom restrictive.
Guests who book these staterooms must sign and return the Guest Special Needs
Form we provide in order for us to ensure that they are only allocated to those
guests who have a genuine medical requirement for them. We reserve the right to
reassign guests to a standard stateroom where there is no genuine medical need
44
for an accessible stateroom or cancel the booking, in order to ensure the above.
Please contact your travel agent or our reservations team for further information.
Please be aware that some ports of call may not have an infrastructure capable of
providing accessible access or transport for disembarking the ship. Guests who use
wheelchairs must provide their own collapsible wheelchair and may find certain
areas of the ship inaccessible. If you would like to bring a motorised wheelchair or
scooter onboard you must complete the Guest Special Needs form we provide and
then send it to our Special Services department by email at [email protected] at
time of booking to provide the dimensions as size limitation may apply and we may
not be able to accommodate this request. Certain conditions (for example, use of
tenders or some shore excursions) may prevent guests with wheelchairs from going
ashore at certain ports of call. Guests affected by a disability or medical condition
must be self-sufficient or travel with someone who can provide all necessary
assistance. We regret we must reserve the right to refuse to allow anyone to travel
in accordance with EU Regulation 1177/2010. This includes a refusal in order to
meet safety requirements established by international, union or national law or
those competent authorities, or where the design of the ship or port infrastructure
(including terminals) and equipment makes it impossible to carry out the
embarkation, disembarkation or carriage of a guest in a safe or operationally
feasible manner. Based on the information you provide about any special needs
you may have, we will assess the suitability of the trip based on those needs as we
owe you a legal a duty of care to ensure you are reasonably safe whilst in our care.
If we consider that, because of your special needs, your booked holiday is
unsuitable, we will make contact with you as soon as possible after you have
provided information to us about your needs to explain our reasons and assess any
possible alternatives. For all potential guests considering cruising with Celebrity
Cruises, please feel free to make contact with us in advance of making a booking to
discuss with us any special needs. We can then advise on an informal basis, if we
consider your chosen cruise is suitable. Please note that any sensitive personal
information you provide to us will be treated in the strictest confidence. Please
note: Ships operating in the Galapagos do not have any staterooms that will
accommodate wheelchairs or facilities needed by guests who are dependent on
oxygen or requiring oxygen therapy.
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5.3 ARE THERE ANY AGE RESTRICTIONS?
On our ships which are sailing from ports in Europe, Asia, South America, Australia
or New Zealand, no person under eighteen (18) (a ‘minor’) may sail on any cruise
holiday or have a stateroom on his or her own unless accompanied by a parent, a
legal guardian or authorised person* who is over the age of eighteen (18). Please
note, that for any of our ships sailing from a port in the US or Canada, the minimum
age for the above policy will be twenty-one (21). For minors under the age of
eighteen (18) at the start of the sailing who are not travelling with at least one of
their parents or a legal guardian, written authorisation to travel from a parent/legal
guardian must be provided. *Minors travelling with an adult(s) who is not the parent
or legal guardian shall be required to present (a) the minor’s valid passport, (b) all
applicable visas and (c) an original legally affirmed or notarised letter signed by at
least one of the child’s parents/ legal guardians. Where such letter is required, the
letter must authorise the travelling adult to take the minor/s on the specified cruise
and must authorise the travelling adult to supervise the minor, sign applicable
sports waivers and permit any medical treatment that must be administered to the
minor which in the opinion of the treating doctor needs to be carried out without
delay. A letter can be legally affirmed or notarised by a practising lawyer, notary or
commissioner for oaths for a fee. If such evidence is not produced, the minor(s)
concerned will not be permitted to board the ship or undertake the cruise.
Celebrity Cruises will not be responsible for any costs, expenses or losses suffered
as a result either by the minor affected, the person(s) paying for their cruise (if not
the minor him/herself), or any persons travelling with the minor who decide not to
continue with the holiday as a result of the failure to produce a letter of
authorisation as set out above. Please note that parent(s)/legal guardian travelling
with a child who has a different surname to the parent(s)/legal guardian, will be
required to produce official proof such as a full birth certificate/wedding
certificate/divorce papers to prove that they are the parent(s)/legal guardian of
the children concerned. Proof of legal guardianship is also required where there is
a minor travelling with their legal guardian. Individual staterooms can be booked by
married couples whose minimum age is sixteen (proof of marriage is required at
time of booking). Individual staterooms may only be occupied solely by minors
where such staterooms are adjacent (directly opposite or next door) to the
stateroom of the parent or legal guardian of the minor. Onboard there are certain
facilities where each entry is restricted by age. Persons using the Canyon Ranch
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SpaClub® must be over the age of 18. Full details of onboard facilities with age
restrictions are contained within the Daily Programme, which is available from the
Guest Relations Desk. The minimum age for infants to sail is six (6) months, as of
the date of sailing and twelve (12) months, as of the date of sailing for
Transatlantic/Transpacific Ocean Voyages, Hawaii, Australian, selected South
American cruises and other selected cruises. For the purposes of this policy, any
cruise that has 3 or more days consecutive at sea will require infants to be 12
months old on the first day of the cruise/cruise tour. The health and safety of our
guests is our number one priority. As such, in consideration of the limitations of the
shipboard medical facility, equipment and staff, the company cannot accept
waivers, releases or requests for exceptions to this policy.
5.4 WHAT ABOUT ADVANCED OR DELAYED SAILINGS AND CHANGES IN
THE ITINERARY?
We regret we cannot guarantee that ships will call at every advertised port or
follow every part of the advertised itinerary. Itineraries may change from time to
time, both before and after your sailing departs. Celebrity Cruises and the Master
of the ship have the right to omit or substitute any port(s), call at any additional
port(s), vary the order of call for ports, change the time of arrival at, departure
from or time spent at any port of call, deviate from the advertised itinerary in any
way or substitute another ship. Where possible, you will be advised of any
significant changes to your confirmed itinerary before departure – see section 5.5.
Changes to the last confirmed itinerary for your cruise may become necessary
after you have departed for a variety of reasons such as prevailing weather and sea
conditions, guest emergencies, providing assistance to other vessels and the ship
being unable to operate at its normal speed(s) due to unexpected mechanical or
technical problems. Normally, changes in the itinerary are to protect the interests
and safety of our guests. We will of course do our best to avoid any changes that
will have a significant detrimental effect on your last confirmed itinerary. However,
we cannot accept any liability in respect of any changes that result from
circumstances outside our control (see section 5.10) or which do not have a
significant detrimental effect.
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5.5 CAN YOU CHANGE OR CANCEL MY HOLIDAY?
Occasionally, we have to make changes to and correct errors in our terms and
conditions or the brochure or on our website and other details both before, and
after, bookings have been confirmed and, even more rarely, cancel confirmed
bookings. There may be a requirement to carry out maintenance/ building works on
your cruise or we may be required to comply with government or official orders
that affect our services. Where the works are likely to seriously impair your holiday,
or a relevant government or official order is published, we will notify you as soon as
possible. Occasionally we may also be forced to cancel a US back-to-back cruise
due to local legal restrictions preventing us from allowing you to travel on this basis
but will endeavor to advise you promptly after making such a booking if this is
necessary. Whilst we always endeavor to avoid changes and cancellations, we must
reserve the right to do so. If we have to make a significant change or cancel, we will
tell you as soon as possible. For significant changes, if there is time to do so before
departure, we will offer you the choice of the following options:
1.
A
. accepting the changed arrangements; or
2.
B
. purchasing an alternative holiday from us, of a similar standard to that
originally booked if available. We may offer you at least one alternative holiday of
equivalent standard, as determined by us at our discretion, for which you will not
be asked to pay any more than the price of the original holiday amount if you
have paid your balance in full. If this holiday is in fact cheaper than the original
one, we will refund the price difference based on the monies received by us. If
you do not wish to accept the holiday, we specifically offer you or we are unable
to offer you an equivalent holiday, you may choose any of our other than
available holidays. You must pay the applicable price of any such holiday. This will
mean you paying more if it is more expensive or receiving a refund if it is cheaper;
or
3.
C.
cancelling or accepting the cancellation in which case you will receive a refund
of all monies you have paid to us.
Please note: the above options are not available where any change made is a minor
one.
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For bookings made through a travel agent operating in the EU or UK only, in the
event of unavoidable and extraordinary circumstances means that we cannot
guarantee your timely return home from your cruise holiday, we shall be
responsible for necessary accommodation for a period not exceeding three nights
per traveler. Such limits may vary with regard to persons with reduced mobility,
pregnant travelers and those with specific medical needs whom have made us
aware of their needs at least 48 hours prior to travel. Likewise, if unavoidable and
extraordinary circumstances prevent us from completing the voyage, and we notify
you of this without undue delay before the start of the package commences, we
will have no liability to you save for a refund of the amount paid for the holiday
within 14 days. We will not be deemed to have unduly delayed advising you of the
cancellation (i) 20 days before the start of the package in the case of trips lasting
more than six days, (ii) 7 days before the start of the package in the case of trips
lasting between two and six days and (iii) 48 hours before the start of the package
in the case of trips lasting less than two days.
WHAT IS A SIGNIFICANT CHANGE?
A significant change is a change to your confirmed holiday, which we can
reasonably expect will have a significant effect on it. Examples of significant and
minor (defined below) changes are as follows:
Significant change:
a change from two days’ port of calls to two days sailing
instead; a change in departure airport (excluding changes between local airports)
and a change in the time of your outbound flight by more than 12 hours on a 14-
night holiday.
Minor change: a change from one port of call to another; a change from one day’s
port of call to one day sailing; a change in timings for any port(s) of call but the ship
still calls at all confirmed ports; a change in order of ports that are visited and a
change in the time of your departure that is less than 12 hours on a 14 night holiday.
Very rarely, we may be forced by ‘force majeure’ (see section 5.10) to change or
terminate your holiday after departure but before the scheduled end of your time
away. This is extremely unlikely but if this situation does occur, we regret we will be
unable to make any refunds (unless we obtain any refunds from our suppliers), pay
you any compensation or meet any costs or expenses you incur as a result.
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5.6 CAN YOU REFUSE TO ALLOW ME TO TRAVEL?
If in our reasonable opinion or the reasonable opinion of the ship’s Master or
doctor, you are or appear to be unfit to travel for any reason or a risk or danger to
yourself or a danger to others or behave in such a way as to cause or likely to cause
danger, upset or distress to any third party or danger to property. In this situation,
we are entitled without prior notice to refuse to allow you to travel on any ship and
to terminate your cruise holiday at any time. You may then be left at any port or
place at which the ship calls without us incurring any liability. You will have to pay
any costs, expenses or losses suffered as a result, and we will not pay any
compensation or give you any refund. Once your holiday has been terminated in
this manner, we will not have any further responsibility towards you. To ensure a
healthy sailing, we may also request that guests who arrive at check-in and are
showing symptoms of gastrointestinal type illness or other illnesses that spread
easily from person to person, may be asked following consultation with our medical
staff to reschedule their cruise. The same right to refuse to allow you to travel or to
use any services applies where you are or appear to be unfit to travel or otherwise
behave badly as set out above during any other part of your holiday. If you have
failed to give proper notice of any assistance or needs you require in accordance
with section 5.2 and in accordance with EU Regulation 1177/2010 we reserve the
right to refuse to allow you to travel and the cruise only fare you have paid will be
refunded.
Please tell us about any special needs you may have so we can advise you of the
suitability of the selected holiday. Please note that any sensitive personal
information you provide to us will be treated in the strictest confidence. If we
consider that, because of your special needs, your chosen holiday may be
unsuitable, we will advise you as soon as possible after you have provided
information to us about your and assess any possible alternatives.
On every Celebrity Cruises ship, we are committed to providing every guest with a
cruise holiday that is excellent. To further ensure that you and your fellow guests
receive exactly that, we have developed a set of Guest Conduct Policy and other
policies; which are available onboard. Important: A violation of any of Celebrity
Cruises policies are cause for appropriate corrective action, including
confiscation of improper materials or items and ejection of the guest from the
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ship or refusal to allow them to travel on or termination of future cruise
bookings. These policies are subject to change without notice and without
liability to Celebrity Cruises. Celebrity Cruises is free to adopt additional rules
not stated in these policies.
5.7 WHAT IS YOUR LIABILITY TOWARDS GUESTS?
Subject to section 5.8 below, we promise to ensure that the holiday arrangements
we have agreed to make, perform or provide in our contract are made, performed
or provided as described. This means that, subject to these Booking Conditions, we
will accept responsibility if, for example, you suffer death or personal injury or
other loss as a direct result of our willful misconduct or negligence in making,
performing or providing your contracted holiday arrangements.
It is your responsibility to show that we have not used reasonable skill and care if
you wish to make a claim against us. In addition, we will only be responsible for acts
or omissions of our employees, servants or agents if they were at the time of the
alleged act or omission acting lawfully and performing duties or services on our
specific instructions, and within the course of either their employment or their
engagement by us.
We hereby waive, deny and disclaim liability in contract, tort or otherwise for any
injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost,
fine, penalty or other sum or claim of any description whatsoever which results
from any of the following:
• The act(s) and/or omission(s) of the person(s) affected or any member(s) of their
party; or
• The act(s) and/or omission(s) of a third party that was not connected with the
provision of your holiday and which were unforeseeable or unavoidable; or
• An event or circumstances which we or the supplier of the services could not
have foreseen or avoided even if taking all reasonable care; or
• The act and/or omission(s) of any person(s) who at the time of the alleged act or
omission was not acting lawfully and performing duties or services on our specific
instructions, and within the course of either their employment or their
engagement directly by us; or
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• an event of ‘force majeure’ as defined in section 5.10 below.
We cannot accept any liability for any damage, loss, injury or expense (“Loss”) that
you may incur as a result of any statement, omission, representation, warranty,
promise or information provided by you whether orally or written and regardless of
the format or medium (“Communication”) to us or your travel agent prior to
booking your holiday with us, regardless of whether we acted on such
Communication, or whether we could (or should) have foreseen that you would
suffer or incur loss if we acted upon it; nor can we accept any Loss which did not
directly result from any willful misconduct or negligent act or omission by us in
performing the contract between us.
Additionally, we cannot accept liability for any business losses. We cannot accept
responsibility for any services, which do not form part of our contract with you.
This includes, for example, any additional services or facilities, which your hotel or
any other supplier agrees to, provide for you where the services or facilities are not
advertised in our brochure or on our website, and we have not agreed to arrange
them. In addition, regardless of any wording used by us on our website, in any of
our brochures or elsewhere, we only promise to use reasonable skill and care as
set out above and we do not have any greater or different liability to you.
If the particular services which gave rise to the claim or complaint complied with
local standards, laws and regulations applicable to those services at the time, the
services will be treated as having been properly provided. This will be the case
even if the services did not comply with the laws which govern these Booking
Conditions, and which would have applied had those services been provided in
country whose laws govern these Booking Conditions. The exception to this is
where the claim or complaint concerns the absence of a safety feature, which
might lead a reasonable holidaymaker to refuse to take the holiday in question.
5.8 WHAT IS YOUR LIMIT OF LIABILITY TOWARDS GUESTS?
Whilst onboard our ships you may participate in recreational activities. You
acknowledge and agree that, by their very nature, the recreational activities
that you are participating in can be dangerous with inherent risks, dangers and
hazards, and personal injury (and sometimes death) can occur and you agree to
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assume and accept all risk of personal injury or death which may occur. By
using, participating in, engaging, or booking any recreational activity, you accept
these risks and agree that Celebrity Cruises, Carrier, its employees, directors,
servants and agents are not liable for any claim by you, your dependents or
legal representatives in negligence, breach of contract or statute or statutory
duty resulting in personal injury or death, any direct/indirect or consequential
loss or damage including without limitation of financial loss (such as loss of
profits or use of capital or revenue or otherwise), or for any punitive,
exemplary, special or incidental loss or damage.
By using, participating in, engaging, or booking any recreational activities onboard,
you acknowledge, agree and understand that the risk warnings contained above
constitute a ‘risk warning’ for the purposes of the relevant legislation.
You acknowledge, agree and understand that Celebrity Cruises is not
responsible in any way for the actions, inaction, omissions, negligence, or willful
or deliberate misconduct, of independent third parties, including, but not
limited to, any independent third party suppliers of tenders, shore excursions
and/or activities and you agree to assume and accept all risk of personal injury
or death which may occur, and hereby waive the right to pursue a claim against
Celebrity Cruises, its employees, directors, agents, contractors and third party
operators for any personal injury or death in any way whatsoever arising from
such activities. All participants who engage in such recreational activities do so
at their own risk. Celebrity Cruises's limit of liability for any shore excursions
activities is covered in section 4.6 of these Booking Conditions.
Third-Party Beneficiaries: The exclusions and limitations of liability of Carrier
set forth in the provisions of this Ticket Contract, as well as all rights, defenses
and immunities set forth herein, shall also apply to and be for the benefit of
certain designated third party beneficiaries which include the parent,
subsidiary, affiliate, and successor companies and assigns of all the entities
identified in this Section; the officers, directors, employees, agents, crew and
pilots of all the entities identified in this Section, and any agents, independent
contractors, suppliers and all concessionaires, physicians and medical personnel,
retail shop personnel, health and beauty staff, fitness staff, shore excursion
53
providers, tour operators (including, but not limited to, the LTO), shipbuilders,
manufacturers and designers of the Vessel or Transport, and/or suppliers and
installers of all component parts, launches, appurtenances, craft or facilities,
whether provided at sea or on shore, belonging to the Vessel or any substituted
ship or Transport, or owned or operated by its owners, operators, managers,
agents, charterers, contractors, concessionaires or others; as well as owners and
operators of all shoreside properties at which the Vessel or any substituted ship
or the Transport may call.
Where applicable and to the fullest extent permitted by law, we shall rely on the
financial limits specified in the Convention relating to the Carriage of Passengers
and their luggage by Sea 1974 as supplemented and/or varied by any other
applicable legislation from time to time in force including, but not limited to,
Regulation (EC) No 392/2009 (together ‘The Athens Convention’) in relation to
your cruise as well as the process of getting on and/or off the ship. Where the
Athens Convention applies, for any claim involving death or personal injury or
delay of or loss of or damage to luggage the only liability we have to you is in
accordance with The Athens Convention. This means, that where applicable,
subject to such limits not being contrary to applicable law, you are not entitled to
make any claim against us which is not expressly permitted by The Athens
Convention or which is in excess of the limits provided by The Athens Convention.
Any claims covered under The Athens Convention must be made within the time
limits set out in The Athens Convention. The Athens Convention limits the
maximum amount we as the carrier have to pay if found liable in the event of death
or personal injury and for claims concerning luggage and valuables. Where any
claim or part of a claim (including those involving death or personal injury) concerns
or is based on any travel arrangements (including the process of getting on and/or
off the transport concerned) provided by any air, rail or road carrier or any stay in a
hotel, the maximum amount of compensation we will have to pay you will be
limited. The most we will have to pay you for that claim or that part of a claim if we
are found liable to you on any basis is, except as otherwise expressly set out in the
Booking Conditions, the most the carrier or hotel keeper concerned would have to
pay under the International Convention or Regulation which applies to the travel
arrangements or hotel stay in question (for example, the Warsaw Convention as
amended or unamended and the Montreal Convention for international travel by
54
air and/or for airlines with an operating license granted by an EU country, the EC
Regulation on Air Carrier Liability No 889/2002 for national and international
travel by air). Please note: Where a carrier or hotel would not be obliged to make
any payment to you under the applicable International Convention or Regulation in
respect of a claim or part of a claim, we similarly are not obliged to make a payment
to you for that claim or part of the claim. When making any payment, we are
entitled to deduct any money that you have received or are entitled to receive
from the transport provider or hotelier for the complaint or claim in question.
Copies of the applicable International Conventions and Regulations are available
from us on request. If you have booked a cruise together with an international flight
or regional flight transfer from us – please also see section 3.4. The current
maximum limits that apply under the Athens Convention in the event of our liability
for death or personal injury caused by a shipping incident is 250,000 SDRs
(approximately €280,000, £237,000) unless such is caused by an act of war,
natural phenomenon, civil war, terrorism or any other exception set out in the
Athens Convention. Where we are found to have been negligent this limit is
increased to 400,000 SDRs (approximately €447,000, £379,000). The limit of our
liability for death and personal injury for non-shipping incidents is limited to
400,000 SDRs (approximately €447,000, £379,000). In the event of our liability
for damage and loss to baggage, where baggage is deposited with the ship, this is
limited to 3,375 SDRs (approximately €3,800, £3,200) and for damage and loss to
cabin luggage this is limited 2,250 SDRs (approximately €2,500, £2,100).
5.9 IF I HAVE A COMPLAINT?
In the unlikely event you have a reason to complain whilst away, you must
immediately notify the Guest Relations Desk on board ship and the supplier of the
service(s) in question (if not us). This is to ensure that we are given the opportunity
to address and to attempt to resolve any issue you raise. Any verbal complaint
must be put in writing and given to the supplier and us as soon as possible. If a
problem cannot be resolved to your satisfaction and you wish to follow this up on
your return, you must contact us our Customer Relations teams:
Email: [email protected]
Phone: +31 367 117944
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You must give your booking reference number and full details of your complaint
within 28 days of your return from holiday unless a different time limit applies to
your claim — see section 2.1, 2.3, 2.4 and 5.8. We will only accept complaints from
the lead name of a booking. If your complaint is written on behalf of other
members of your travelling party, their full names and booking reference numbers
must be clearly stated in the correspondence together with their authority for you
to handle the complaint on their behalf. If you fail to follow this complaints
procedure, your right to claim the compensation you may otherwise have been
entitled to may be affected or even lost as a result.
We both agree that any dispute, claim or other matter arising out of or in
connection with your contract or your holiday with us which cannot be settled by
agreement, may be referred to an agreed Arbitration scheme which can be used
for disputes relating to alleged breaches of contract and/or negligence claims.
Alternatively, where you have specifically booked online, you may choose to take
advantage of an approved online Dispute Resolution service. If the dispute is not
resolved by Alternative Dispute Resolution, you must issue legal proceedings in the
Courts of England and Wales. The contract between us is governed by the laws of
England and Wales.
We can only pay you compensation if the following conditions are met:
• If asked to do so, the person(s) affected must transfer to us any rights they have
against the supplier or whoever else is responsible for your claim and complaint.
• The person(s) affected must agree to cooperate fully with us and our insurers if
we or our insurers want to enforce any rights transferred to us.
Where a dispute cannot be resolved to your satisfaction, as an alternative to court
action, a more economic and independent alternative dispute resolution (ADR)
forum may be available. Please ask your travel agent for details of the ADR forum
available in your country of residence.
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5.10 WHAT ABOUT CIRCUMSTANCES WHICH ARE OUTSIDE YOUR
CONTROL?
Except where we specifically say otherwise in these Booking Conditions, we cannot
accept any liability or pay any compensation where your holiday and/or any other
services we have promised to arrange or provide cannot be provided at all, or as
promised or you otherwise suffer any damage or loss (as more fully described in
clause 5.7 above) as a result of circumstances which are outside our control (‘force
majeure’). When we talk about circumstances which are outside our control, we
mean any event which we or the supplier of the service in question could not have
predicted or avoided even after taking all reasonable care. Such events are likely to
include war or threat of war, acts of terrorists or threats of such acts, riots or civil
unrest, industrial action, government orders, natural or nuclear disaster, fire,
adverse weather conditions, health risks, epidemics, pandemics, mechanical
difficulties (which we could not have anticipated or avoided despite our normal
comprehensive mechanical checks), the non-availability of ports and ancillary
facilities; the inability of cruise operators to operate cruises as a direct or indirect
result or consequence of any government or regulatory order, including the United
Kingdom’s decision to leave the European Union (including the loss or restriction of
shipping or transit rights or the right of cruise operators to access ports and/ or
ancillary facilities) and all similar circumstances which are outside our control.
For bookings made through a travel agent operating in the EU or UK only, if, in the
event of unavoidable and extraordinary circumstances, we cannot guarantee your
timely return home from your cruise holiday, Celebrity Cruises shall be responsible
for necessary accommodation for a period not exceeding three nights per traveller.
Such limits may vary with regard to persons with reduced mobility, pregnant
travelers and those with specific medical needs whom have made us aware of their
needs at least 48 hours prior to travel. Likewise, if unavoidable and extraordinary
circumstances prevent us from completing the voyage, and we notify you of this
without undue delay before the start of the package commences, we will have no
liability to you save for a refund of the amount paid for the holiday within 14 days.
We will not be deemed to have unduly delayed advising you of the cancellation (i)
20 days before the start of the package in the case of trips lasting more than six
days, (ii) 7 days before the start of the package in the case of trips lasting between
57
two and six days and (iii) 48 hours before the start of the package in the case of
trips lasting less than two days.
When you book a Celebrity Cruises Inc. cruise-only holiday via one of our
authorised travel agents, all monies you pay for that booking will be held by the
travel agent on your behalf until we issue our confirmation invoice. Until that point,
your monies are not protected by our insolvency insurance (if any) held in your
country. We therefore recommend that you use a travel agent who offers their
own financial security arrangements so that in the event that the travel agent
becomes insolvent before we issue our confirmation invoice, all monies that you
have paid to that travel agent will be refunded to you.
In the event that our authorised travel agent becomes insolvent after we have
issued our confirmation invoice, then all monies you have paid to that travel agent
for that cruise only holiday may be protected by our insolvency insurance (if any)
held in your country. You will be required to pay any outstanding balance due (if
any) directly to us (or any other travel agent nominated by us) in accordance with
these Booking Conditions in order to receive your holiday. If you have booked a
cruise-only holiday with us you should expect to receive from the travel agent a
confirmation invoice issued by us, which shows that we are responsible for the
cruise part of your holiday only.
Please note for the purpose of insolvency protection, this will include any
additional components including any on shore hotel accommodation and/ or
ground transfers arranged by us as part of your cruise booking with us.
You may book a Celebrity Cruises cruise-only holiday in conjunction with other
services (such as flights, onshore accommodation and/or ground transfers) that are
arranged or provided by a travel agent or tour operator (acting as ‘Travel
Organiser’) with whom you book. In this situation, where the Travel Organiser
provides you with a package holiday incorporating third party services, your
contract for your entire holiday including the cruise and all other such services and
arrangements will be with your Travel Organiser and not Celebrity Cruises. Your
holiday will not be protected by our insolvency insurance (if any) held in your
country. Instead, you must check that your Travel Organiser has their own
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appropriate financial security arrangements to protect all monies you pay to that
organiser for your holiday and to repatriate you if already abroad (if applicable) in
the event of their insolvency.
You should receive a confirmation invoice issued by the Travel Organiser showing
that they are responsible for providing all elements of your holiday. In the event of
insolvency of the Travel Organiser before we have received full payment from
them for the cruise-only element of your holiday, your cruise-only booking may be
cancelled and we will be under no obligation to provide you with that cruise, or any
refund or any compensation. In such circumstances, you should seek compensation
from the provider of financial security arrangements (if any) that the Travel
Organiser has made.
5.12 COMMON INTEREST GROUPS AND IMMERSION SAILINGS
From time to time we may have various common interest groups on board
attending for example conventions, conferences, seminars, training courses,
competitions, tournaments or specialty holidays such as cookery and dancing
courses. These groups may take place on the dates when you are sailing with us.
While we envisage that this will not affect the overall normal day-today operation
of the ship, there may be occasions when certain facilities are unavailable to you
whilst these groups are on board. Some sailings are sold by the regional country
market for that itinerary in higher numbers, so there may be a large majority of that
region’s guests on that sailing, such as our sailings in China, which will be largely
sold to the Chinese market or our sailings from Southampton, which will be largely
sold to the UK and Irish market. These sailings are known as Immersion sailings and
this means that the product will be tailored to the local market onboard in terms of
language, food and entertainment. However, English language will always be used
alongside any local language on board all of our ships for any onboard
announcements, onboard program and menus.
5.13 PRICE AND Booking Conditions ACCURACY
Celebrity Cruises policies and procedures are constantly evolving. At the time of
issue and printing, all details in the brochure and website were correct. Please
note: The information and prices shown in the brochure or on the website may
have changed by the time you come to book your holiday. Whilst every effort is
59
made to ensure the accuracy of the brochure, website and prices at the time of
issue and/or printing, regrettably errors do occasionally occur, and Carrier shall not
be bound to accept any such bookings until a booking confirmation has issued to
you. You must therefore ensure that you check all details of your chosen holiday
with your travel agent or with us if booking direct, at the time of booking. We shall
notify you and seek your consent prior to confirming your booking of any variation
in any published booking terms, including changes to your deposit or cost of travel.
5.14 BOOKING CONDITIONS VALIDITY
These Booking Conditions are valid from the date above/below. You must ensure
that you are using an up-to-date brochure when you book your holiday. We cannot
accept any liability whatsoever for any mistakes and/or any incorrect/inaccurate
information which results from the use of an out-of-date brochure.
5.15 WHAT OTHER CONDITIONS APPLY TO MY HOLIDAY?
Airlines, hotels, lodges, rental companies and our other suppliers have their own
conditions, which will apply to your holiday, we strongly recommend that you refer
to these. Some of these conditions may limit or exclude the airline’s or other
supplier’s liability to you, often in accordance with International Conventions.
Copies will be available from our suppliers.
PRIVACY STATEMENT
For the purposes of Regulation (EU) 2016/679 of the European Parliament and of
the Council of 27 April 2016 on the protection of natural persons with regard to the
processing of personal data and on the free movement of such data, and repealing
Directive 95/46/EC (General Data Protection Regulation), the UK Data Protection
Act, 2018 (the “Data Protection Regulations”), and any associated legislation, RCL
Cruises Ltd is a Data Controller. In order to process your booking, we need to
collect certain personal details from you. These details will include, where
applicable, the names and addresses of party members, credit/ debit card or other
payment details and special requirements; such as those relating to any disability or
medical condition, which may affect the chosen holiday arrangements, and any
dietary restrictions which may disclose your religious beliefs. We may also need to
collect other personal details such as your nationality, citizenship, gender and
passport details in addition to the details mentioned above which we may also
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need to provide to third parties in order to fulfill your holiday. We need to pass on
your personal details to the companies and organisations that need to know them
so that your holiday can be provided (for example your airline, hotel, the ship
operator, other supplier, credit/debit card company or bank). We may also be
required, either by law or by applicable third parties (such as Immigration
Authorities) to disclose your details for various reasons; for example, in the interest
of protecting national security. Such disclosures will only be made if permitted by
the Data Protection Regulations and/or the General Data Protection Regulation (as
applicable) and any associated legislation. Such companies, organisations and third
parties may be outside the European Union, Norway, Iceland or Liechtenstein if
your holiday is to take place or to involve suppliers outside these countries and we
shall take steps to ensure that your personal information is kept safe in line with
applicable Data Protection Regulations. All details you give us in connection with
your booking (including those relating to any disability or medical condition or your
religious beliefs) will be kept confidential but may be shared with third parties, if
necessary in order to provide services to you e.g. transfers through air or land
ports. We are entitled to assume you do not object to our doing any of the things
mentioned in this statement unless you tell us otherwise in writing. Except where
expressly permitted by the Data Protection Regulations or the General Data
Protection Regulation (as applicable) and any associated legislation, we will only
deal with the personal details you give us as set out above unless you agree
otherwise. We have appropriate security measures in place to protect this
information. You are generally entitled to ask us (by letter or e-mail) what details of
yours are being held or processed, for what purpose and to whom they may be or
have been disclosed. We may be entitled to charge a fee to respond to such a
request. We promise to respond to your request within a month of receiving your
written request and fee. In certain limited circumstances, we are entitled to refuse
your request. If you believe that any of your personal details, which we are
processing, are inaccurate or incorrect please contact us immediately.
For full details of our privacy policy please go to
www.celebritycruises.com/privacy-policy for full details and to find out how to
make contact with us.
CCTV (CLOSED CIRCUIT TELEVISION)
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We also use CCTV to monitor images on all Celebrity Cruises ships for the
purpose of crime prevention and the safety of our guests; we will usually store
these images for up to three months. For further information please contact
Celebrity Cruises.
SHIP CODES
Celebrity Apex℠ AX Celebrity Ascent AT
Celebrity Beyond BY
Celebrity Constellation
CS
Celebrity Eclipse® EC Celebrity Edge
EG
Celebrity Equinox® EQ Celebrity Infinity
IN
Celebrity Millennium® ML Celebrity Reflection® RF
Celebrity SIlhouette® SI Celebrity Solstice®
SL
Celebrity Summit® SM Celebrity Flora
FL
Celebrity Xpedition® XP Celebrity Xploration XO
TRADE/SERVICE MARKS
Celebrity Cruises, AquaClass, Celebrity Select Dining, Celebrity Escapes,
CelebrityLife, Apex, Constellation, Eclipse, Edge, Equinox, Flora, Hot Glass Show,
iLounge, Infinity, Millennium, Michael’s Club, Qsine, Reflection, SeaPass, Silhouette,
Solstice, Summit, Canyon Ranch SpaClub, Celebrity Xpedition, Celebrity
Xperience and Celebrity Xploration are registered/trade/service marks of
Celebrity Cruises Inc.
Trademarks registered in the United States and selected territories worldwide.
COMPANY DETAILS
Royal Caribbean Cruises Ltd doing business as Celebrity Cruises is a Liberian
company with place of business at 1050 Caribbean Way, Miami, Florida, (company
Number C-59735).
RCL Cruises Ltd t/a Celebrity Cruises (company registration no. 07366612) with
registered office at 7 The Heights, Brooklands, Weybridge, Surrey, KT13 0XY
England.
Ships’ registry: Malta and Ecuador.
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The contents of these terms and conditions replace all previous editions. Whilst
every effort is made to ensure the accuracy of the terms and conditions at the time
of issue, regrettably errors do occasionally occur, and information may have
changed since the date of issue.
© 2022 Celebrity Cruises Inc. All Rights Reserved.
Version Date: 1
st
July 2023.
