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Washing machine
WAN28281GB
[en] User manual and installation
instructions
en
2
Futher information and explanations are
available online:
Table of contents
1 Safety ............................................4
1.1 General information....................4
1.2 Intended use...............................4
1.3 Restriction on user group...........4
1.4 Safe installation ..........................5
1.5 Safe use .....................................7
1.6 Safe cleaning and mainten-
ance............................................9
2 Preventing material damage .....10
3 Environmental protection and
saving energy.............................11
3.1 Disposing of packaging ...........11
3.2 Save energy and conserve
resources..................................11
3.3 Energy saving mode ................11
4 Installation and connection.......12
4.1 Unpacking the appliance .........12
4.2 Contents of package................12
4.3 Requirements for the install-
ation location ............................12
4.4 Removing the transit bolts .......13
4.5 Connecting the appliance ........14
4.6 Aligning the appliance..............15
4.7 Connecting the appliance to
the electricity supply.................16
5 Familiarising yourself with
your appliance............................17
5.1 Appliance .................................17
5.2 Detergent drawer......................18
5.3 Control panel............................18
6 Before using for the first time ...19
6.1 Starting an empty washing
cycle .........................................19
7 Display ........................................20
8 Buttons .......................................22
9 Programmes ...............................23
10 Accessories..............................27
11 Laundry.....................................27
11.1 Preparing the laundry .............27
12 Detergents and care
products ...................................28
13 Basic operation ........................28
13.1 Switching on the appliance ....28
13.2 Setting a programme .............28
13.3 Adjusting the programme
settings ...................................28
13.4 Loading laundry......................29
13.5 Inserting the measuring aid
for liquid detergent .................29
13.6 Adding detergent and care
product ...................................29
13.7 Starting the programme .........29
13.8 Changing the activated
"Ready in" time .......................30
13.9 Soaking laundry .....................30
13.10 Adding laundry .....................30
13.11 Cancelling the pro-
gramme ................................30
13.12 Resuming the programme
when the programme
status is Rinse Hold .............30
13.13 Unloading the laundry ..........30
13.14 Switching off the appli-
ance......................................31
en
3
14 Childproof lock.........................31
14.1 Activating the childproof
lock.........................................31
14.2 Deactivating the childproof
lock.........................................31
15 Basic settings...........................31
16 Cleaning and servicing............31
16.1 Cleaning the drum..................32
16.2 Cleaning the detergent
drawer.....................................32
16.3 Cleaning the drain pump........33
17 Troubleshooting.......................36
17.1 Emergency release ................45
18 Transportation, storage and
disposal ....................................45
18.1 Removing the appliance ........45
18.2 Inserting the transit bolts........45
18.3 Using the appliance again .....45
18.4 Disposing of old appliance ....46
19 Customer Service.....................46
19.1 Product number (E-Nr.) and
production number (FD).........46
20 Consumption values................48
21 Technical data ..........................49
en Safety
4
1 Safety
Observe the following safety instructions.
1.1 General information
¡ Read this instruction manual carefully.
¡ Keep the instruction manual and the product information safe
for future reference or for the next owner.
¡ Do not connect the appliance if it has been damaged in transit.
1.2 Intended use
Only use this appliance:
¡ For washing machine-washable fabrics and hand-washable wool
in accordance with the care label.
¡ With tap water and commercially available detergents and care
products suitable for washing machines.
¡ In private households and in enclosed spaces in a domestic en-
vironment.
¡ Up to an altitude of max. 4000m above sea level.
1.3 Restriction on user group
This appliance may be used by children aged 8 or over and by
people who have reduced physical, sensory or mental abilities or
inadequate experience and/or knowledge, provided that they are
supervised or have been instructed on how to use the appliance
safely and have understood the resulting dangers.
Do not let children play with the appliance.
Cleaning and user maintenance must not be performed by chil-
dren unless they are being supervised.
Keep children under the age of 3 years and pets away from the
appliance.
Safety en
5
1.4 Safe installation
Take note of the safety instructions when installing the appliance.
WARNING‒Risk of electric shock!
Improper installation is dangerous.
▶ Connect and operate the appliance only in accordance with the
specifications on the rating plate.
▶ Connect the appliance to a power supply with alternating cur-
rent only via a properly installed socket with earthing.
▶ The protective conductor system of the domestic electrical in-
stallation must be properly installed. The installation must have
a sufficiently large cross section.
▶ When using a residual current circuit breaker, only use a type
with the mark.
▶ Never equip the appliance with an external switching device,
e.g. a timer or remote control.
▶ When the appliance is installed, the mains plug of the power
cord must be freely accessible. If free access is not possible, an
all-pole isolating switch must be installed in the permanent elec-
trical installation according to the installation regulations.
▶ When installing the appliance, check that the power cable is not
trapped or damaged.
If the insulation of the power cord is damaged, this is dangerous.
▶ Never let the power cord come into contact with hot appliance
parts or heat sources.
▶ Never let the power cord come into contact with sharp points or
edges.
▶ Never kink, crush or modify the power cord.
WARNING‒Risk of fire!
It is dangerous to use an extended power cord and non-approved
adapters.
▶ Do not use extension cables or multiple socket strips.
▶ If the power cord is too short, contact Customer Service.
▶ Only use adapters approved by the manufacturer.
en Safety
6
WARNING‒Risk of injury!
The high weight of the appliance may result in injury when lifted.
▶ Do not lift the appliance on your own.
If this appliance is not correctly installed in a washer-dryer stack,
the installed appliance may fall.
▶ Only stack the dryer on a washing machine using the connec-
tion kit from the dryer manufacturer . No other installation
method is permitted.
▶ Do not install the appliance in a washer-dryer stack if the dryer
manufacturer does not offer a suitable connection kit.
▶ Do not install appliances from different manufacturers and with
varying depths and widths in a washer-dryer stack.
▶ Do not install a washer-dryer stack on a platform; the appli-
ances may tip over.
WARNING‒Risk of suffocation!
Children may put packaging material over their heads or wrap
themselves up in it and suffocate.
▶ Keep packaging material away from children.
▶ Do not let children play with packaging material.
CAUTION‒Risk of injury!
The appliance may vibrate or move when in use.
▶ Place the appliance on a clean, even, solid surface.
▶ Align the appliance using the appliance feet and a spirit level.
If hoses and power cords have been laid incorrectly, this causes a
tripping hazard.
▶ Lay hoses and power cords in such a way that there is no risk
of tripping.
If the appliance is moved by holding onto protruding components,
such as the appliance door, the parts may break off.
▶ Do not move the appliance by holding onto protruding parts.
CAUTION‒Risk of cutting!
Touching sharp edges on the appliance may lead to cuts.
▶ Do not touch the sharp edges on the appliance.
Safety en
7
▶ Wear protective gloves when installing and transporting the ap-
pliance.
1.5 Safe use
WARNING‒Risk of electric shock!
If the appliance or the power cord is damaged, this is dangerous.
▶ Never operate a damaged appliance.
▶ Never pull on the power cord to unplug the appliance. Always
unplug the appliance at the mains.
▶ If the appliance or the power cord is damaged, immediately un-
plug the power cord or switch off the fuse in the fuse box and
turn off the water tap.
▶ Call customer services. →Page46
An ingress of moisture can cause an electric shock.
▶ Only use the appliance in enclosed spaces.
▶ Never expose the appliance to intense heat or humidity.
▶ Do not use steam- or high-pressure cleaners, hoses or sprays
to clean the appliance.
WARNING‒Risk of harm to health!
Children can lock themselves in the appliance, thereby putting
their lives at risk.
▶ Do not install the appliance behind a door as this may obstruct
the appliance door or prevent it from opening.
▶ With redundant appliances, unplug the power cord. Then cut
through the cord and damage the lock on the appliance door
beyond repair so that the appliance door will no longer close.
WARNING‒Risk of suffocation!
Children may breathe in or swallow small parts, causing them to
suffocate.
▶ Keep small parts away from children.
▶ Do not let children play with small parts.
en Safety
8
WARNING‒Risk of poisoning!
Detergents and care products may result in poisoning if con-
sumed.
▶ If accidentally swallowed, seek medical advice.
▶ Keep detergents and care products out of the reach of children.
WARNING‒Risk of explosion!
Laundry that has been pretreated with cleaning agents that con-
tain solvents may cause an explosion in the appliance.
▶ Rinse pretreated laundry thoroughly with water before washing.
CAUTION‒Risk of injury!
The covering plate may break if you stand on or climb onto the
appliance.
▶ Do not stand on or climb onto the appliance.
The appliance may tip over if you sit on or lean against the open
door.
▶ Do not sit on or lean against the appliance door.
▶ Do not place any objects on the appliance door.
Reaching into the drum while it is still turning may cause hand in-
juries.
▶ Wait for the drum to come to a complete stop before reaching
inside.
CAUTION‒Risk of scalding!
When you wash at high temperatures, the detergent solution gets
hot.
▶ Do not touch the hot detergent solution.
CAUTION‒Risk of chemical burns!
If the detergent drawer is opened, detergent and care products
may spray out from the appliance. Contact with eyes or skin may
cause irritation.
▶ Rinse eyes and/or skin thoroughly with clean water if they come
into contact with detergents or care products.
▶ If accidentally swallowed, seek medical advice.
▶ Keep detergents and care products out of the reach of children.
Safety en
9
1.6 Safe cleaning and maintenance
Take note of the safety instructions when cleaning and performing
maintenance work on the appliance.
WARNING‒Risk of electric shock!
Incorrect repairs are dangerous.
▶ Repairs to the appliance should only be carried out by trained
specialist staff.
▶ Only use genuine spare parts when repairing the appliance.
▶ If the power cord of this appliance is damaged, it must be re-
placed by the manufacturer, the manufacturer's Customer Ser-
vice or a similarly qualified person in order to prevent any risk.
An ingress of moisture can cause an electric shock.
▶ Do not use steam- or high-pressure cleaners, hoses or sprays
to clean the appliance.
WARNING‒Risk of injury!
The use of non-original spare parts and non-original accessories
is dangerous.
▶ Only use the manufacturer's original spare parts and original ac-
cessories.
WARNING‒Risk of poisoning!
Poisonous fumes may be given off if you use cleaning agents that
contain solvents.
▶ Do not use cleaning agents that contain solvents.
en Preventing material damage
10
2 Preventing material
damage
Follow these instructions to avoid ma-
terial damage and damage to the ap-
pliance.
ATTENTION!
The functionality of the appliance
may be impaired if you use the
wrong quantity of fabric softener, de-
tergent, care product or cleaning
agent.
▶ Follow the dosage recommenda-
tions from the manufacturer.
Exceeding the maximum load capa-
city impairs the function of the appli-
ance.
▶ Observe the maximum load capa-
city for each programme and do
not exceed it.
→"Programmes", Page23
The appliance is secured for trans-
portation using transit bolts. Transit
bolts which have not been removed
may result in material damage and
damage to the appliance.
▶ Before starting up the appliance,
remove the transit bolts completely
and keep them in a safe place.
▶ Before transport, fit the transit bolts
fully in order to prevent damage in
transit.
Material damage may be caused if
the water inlet hose is connected in-
correctly.
▶ Tighten the screw connections on
the water inlet until they are hand-
tight.
▶ Ideally, connect the water inlet
hose directly to the water tap,
without any additional connecting
elements such as adapters, exten-
sions, valves or similar.
▶ Ensure that the inner diameter of
the water tap is at least 17 mm.
▶ Make sure that the length of the
thread on the connection to the
water tap is at least 10 mm.
If the water pressure is too high or
too low, the appliance may not be
able to operate properly.
▶ Ensure that the water pressure in
the water supply system is at least
100kPa (1bar) and max.
1000kPa (10bar).
▶ If the water pressure exceeds the
maximum value specified, a pres-
sure-reducing valve must be in-
stalled between the drinking water
connection and the hose set of the
appliance.
▶ Do not connect the appliance to
the mixer tap of an unpressurised
hot-water boiler.
Modified or damaged water hoses
may result in material damage and
damage to the appliance.
▶ Never kink, crush, modify or cut
through water hoses.
▶ Only use the water hoses supplied
with the appliance or genuine
spare hoses.
▶ Never re-use water hoses that
have been used before.
Operating the appliance using water
that is dirty or too hot may lead to
material damage and damage to the
appliance.
▶ Only operate the appliance with
cold mains water.
Unsuitable cleaning products may
damage the surfaces of the appli-
ance.
▶ Do not use harsh or abrasive de-
tergents.
▶ Do not use cleaning products with
a high alcohol content.
▶ Do not use hard scouring pads or
cleaning sponges.
▶ Clean the appliance with nothing
but water and a soft, damp cloth.
Environmental protection and saving energy en
11
▶ Remove all detergent residue,
spray residue or other residues im-
mediately if they come into contact
with the appliance.
3 Environmental protec-
tion and saving energy
3.1 Disposing of packaging
The packaging materials are environ-
mentally compatible and can be re-
cycled.
▶ Sort the individual components by
type and dispose of them separ-
ately.
3.2 Save energy and con-
serve resources
If you follow these instructions, your
appliance will use less electricity and
less water.
Choose programmes with low tem-
peratures and longer wash times and
use maximum load capacity.
a
Energy consumption and water
consumption is most efficient.
detergent based on the laundry's de-
gree of soiling.
a
For light to normal soiling, a smal-
ler amount of detergent is suffi-
cient. Observe the dosage recom-
mendation from the detergent
manufacturer.
Reduce the washing temperature for
lightly and normally soiled laundry.
a
At lower temperatures, the appli-
ance consumes less energy. For
light to normal soiling, lower tem-
peratures than indicated on the
care label are also sufficient.
Set the maximum spin speed if you
want to dry the laundry in the tumble
dryer afterwards.
a
The drier the laundry, the shorter
the programme duration when dry-
ing which, in turn, reduces energy
consumption. A higher spin speed
reduces the residual moisture in
the laundry and increases the
volume of the spin noise.
Wash the laundry without prewash.
a
Washing with prewash increases
the programme duration and in-
creases energy and water con-
sumption.
The appliance has a continuous
automatic load adjustment function.
a
Depending on the type of fabric
and load capacity, the continuous
automatic load adjustment func-
tion optimally adjusts the water
consumption and programme dur-
ation.
3.3 Energy saving mode
If you do not use the appliance for an
extended period, it automatically
switches to energy-saving mode.
Energy-saving mode ends when you
use the appliance again.
en Installation and connection
12
4 Installation and con-
nection
4.1 Unpacking the appliance
ATTENTION!
Objects remaining in the drum that
are not designed for operation with
the appliance may cause material
damage and damage to the appli-
ance.
▶ Remove these objects, along with
all supplied accessories, from the
drum before starting the appliance.
1. Remove any packaging and pro-
tective covers completely from the
appliance.
→"Disposing of packaging",
Page11
2. Check the appliance for visible
damage.
3. Open the appliance door.
→"Basic operation", Page28
4. Remove any accessories from the
drum.
5. Close the appliance door.
4.2 Contents of package
After unpacking all parts, check for
any damage in transit and complete-
ness of the delivery.
ATTENTION!
If the appliance is operated with in-
complete or defective accessories,
the appliance may not be able to op-
erate properly, or this may result in
material damage or damage to the
appliance.
▶ Do not operate the appliance with
incomplete or defective accessor-
ies.
▶ Replace the accessories in ques-
tion before operating the appli-
ance.
→"Accessories", Page27
Note:The appliance has been tested
at the factory to check it is in working
order. As a result, water stains may
remain in the appliance. These marks
will disappear after the first wash
cycle.
The delivery consists of the following:
¡ Washing machine
¡ Accompanying documents
¡ Transit bolts
→"Removing the transit bolts",
Page13
¡ Cover caps
¡ Water inlet hose
→"Connecting the water inlet
hose", Page14
4.3 Requirements for the in-
stallation location
WARNING
Risk of electric shock!
The appliance contains live parts.
Touching live parts is dangerous.
▶ Do not operate the appliance
without a cover cap.
WARNING
Risk of injury!
When using the appliance on a base,
the appliance may tip over.
▶ Always secure the feet of the appli-
ance to a base using the manufac-
turer's fixing brackets →Page27
before using the appliance for the
first time.
Installation and connection en
13
ATTENTION!
If residual water in the appliance
freezes, this may cause damage to
the appliance.
▶ Do not install or operate this appli-
ance anywhere that is liable to ex-
perience frost or outdoors.
If the appliance is tilted at an angle
greater than 40°, residual water may
leak out of the appliance and cause
material damage.
▶ Tilt the appliance carefully.
▶ Transport the appliance in an up-
right position.
Installation loca-
tion
Requirements
Base Secure the appli-
ance with fixing
brackets
→Page27.
Wooden joist
floor
Place the appli-
ance on a water-
resistant wooden
board (minimum
thickness of
30mm) which is
screwed tightly to
the floor.
Kitchen unit Only install the
appliance under-
neath a continu-
ous worktop that
is securely con-
nected to adja-
cent cabinets.
Required niche
width: 60cm.
Installation loca-
tion
Requirements
Against a wall Do not trap the
hoses between
the wall and the
appliance.
4.4 Removing the transit
bolts
The appliance is secured for trans-
portation using transit bolts on the
rear of the appliance.
Note:Keep the transit bolt screws
and the sleeves in a safe place for fu-
ture transport →Page45.
1. Pull the hoses out of the holders.
2. Unscrew and remove all
screws for the 4 transit bolts with a
WAF 13 wrench.
en Installation and connection
14
3. Remove the power cable from the
holder.
4. Remove the 4 sleeves.
5. Put on the 4 cover caps.
6. Press down on the 4 cover caps.
4.5 Connecting the appliance
Connecting the water inlet hose
1. Connect the water inlet hose.
2. Connect the water inlet hose to a
tap (26.4mm=3/4").
3. Open the water tap carefully and
check that the connection points
are tight.
Installation and connection en
15
Water outlet connection types
This information is intended to help
you to connect this appliance to the
water outlet.
ATTENTION!
When draining, the water outlet hose
is subject to water pressure and may
come loose from the installed con-
nection point.
▶ Secure the water outlet hose
against unintentional loosening.
Note:Observe the draining heights.
The draining heights are: minimum:
60cm, maximum: 100cm
Siphon Secure the con-
nection point with
a (24–40 mm)
hose clamp.
Sink Fix and secure
the water outlet
hose with an el-
bow
→Page27.
Plastic pipe with
rubber sleeve
Fix and secure
the water outlet
hose with an el-
bow
→Page27.
4.6 Aligning the appliance
In order to reduce noise and vibra-
tion and to prevent the appliance
from moving, align the appliance cor-
rectly.
1. Loosen the lock nuts using a WAF
17 wrench by turning it in a clock-
wise direction.
2. To align the appliance, turn the ap-
pliance feet. Check that the appli-
ance is level using a spirit level.
All appliance feet must stand firmly
on the ground.
en Installation and connection
16
3. Screw the lock nuts tightly against
the housing using a WAF 17
wrench.
In doing so, hold the foot tight and
do not adjust its height.
4.7 Connecting the appliance
to the electricity supply
Note:Your electrical domestic install-
ation for this appliance must comply
with the local legal provisions and
safety regulations, and should in-
clude a residual current circuit-
breaker.
1. Insert the mains plug of the appli-
ance's power cable in a socket
nearby.
The connection details of the appli-
ance can be found under Tech-
nical data →Page49.
2. Check the mains plug is inserted
properly.
Familiarising yourself with your appliance en
17
5 Familiarising yourself with your appliance
5.1 Appliance
You can find an overview of the parts of your appliance here.
1
2
4
6
3
5
7
7
On certain models, specific details such as the colour and shape may differ
from those pictured.
1
Maintenance flap for the drain
pump →Page33
2
Door
3
Detergent drawer →Page18
4
Control panel →Page18
5
Water outlet hose →Page15
6
Power cord →Page16
7
Transit bolts →Page13
en Familiarising yourself with your appliance
18
5.2 Detergent drawer
2
3
1
4
1
Measuring aid for liquid deter-
gent
→"Inserting the measuring
aid for liquid detergent",
Page29
2
Compartment II:
¡ Detergent for main wash
¡ Water softener
¡ Bleach
¡ Stain remover
3
Compartment :
¡ Fabric softener
¡ Liquid starch
¡ Waterproofing agent
4
Compartment I:
¡ Detergent for prewash
¡ Hygiene detergent
5.3 Control panel
You can use the control panel to configure all functions of your appliance and
to obtain information about the operating status.
2 3
1 1
4
1
Programmes →Page23
2
Programme selector
→Page28
3
Display →Page20
4
Buttons
first time en
19
first time
6 Before using for the
first time
first time
Prepare the appliance for use.
6.1 Starting an empty wash-
ing cycle
Your appliance was inspected thor-
oughly before leaving the factory. To
remove any residual water, run the
first wash cycle without any laundry.
1. Turn the programme selector to
Cottons 90°.
2. Close the door.
3. Pull out the detergent drawer.
4. Pour standard washing powder
into compartmentII.
To prevent foaming, use only half
of the amount of detergent recom-
mended by the detergent manufac-
turer for light soiling. Do not use
detergent suitable for woollens or
delicates.
5. Push in the detergent drawer.
6. Press Start/ Reload to start the
programme.
a The display shows the remaining
programme duration.
a After the programme has ended,
the display shows: "End".
7. Start the first wash cycle or set the
programme selector to Off to
switch off the appliance.
→"Basic operation", Page28
en Display
20
7 Display
The display shows the current settings, options or relevant information.
Example: Display
display Designation More information
0:40
1
Programme dura-
tion/programme
time remaining
Approximate expected programme dura-
tion or programme time remaining.
10h
1
"Ready in" time
→"Buttons", Page22
8,0 kg
1
Recommended
load
The maximum load capacity for the selec-
ted programme in kg.
––– - 1400 Spin speed Set spin speed in rpm.
→"Buttons", Page22
0= No final spin, only draining
–––: Rinse Hold, no draining
⁠ – 90 Temperature Set temperature in °C.
→"Buttons", Page22
⁠ (cold)
⁠ Start/Pause Start, cancel or pause
¡ Lights up: The programme is running
and can be cancelled or paused.
¡ Flashes: The programme can be star-
ted or continued.
––– Rinse Hold Programme status
1
Example
Display en
21
display Designation More information
End End of pro-
gramme
Programme status
⁠ Childproof lock ¡ lights up: The childproof lock is activ-
ated.
¡ flashes: The childproof lock is activated
and the appliance has been operated.
→"Deactivating the childproof lock",
Page31
⁠ Additional rinse Additional rinse cycle is activated.
→"Buttons", Page22
⁠ Prewash Prewash is activated.
→"Buttons", Page22
⁠ SpeedPerfect Short wash activated.
→"Buttons", Page22
⁠ Door ¡ Lights up: The door is locked and can-
not be opened.
¡ Flashes: The door is not closed prop-
erly.
¡ Off: The door is unlocked and can be
opened.
⁠ Tap ¡ No water pressure.
¡ The water pressure is too low.
E:35 / -10
1
Error Error code, error display, signal.
1
Example
en Buttons
22
8 Buttons
The selection of programme settings depends on the programme that is set.
Button Selection More information
Start/ Reload ¡ Start
¡ Cancel
¡ Pause
Start, cancel or pause the pro-
gramme.
Speed Perfect ¡ Activate
¡ Deactivate
Activate or deactivate a shorter pro-
gramme duration.
Note:Energy consumption increases.
The washing result is not affected by
this.
Finish in Up to 24 hours Set the programme end.
The programme duration is already in-
cluded in the set number of hours.
Once the programme has started, the
programme duration is displayed.
Temp. °C ⁠ – 90 °C Adjust the temperature in °C.
Spin ––– - 1400 Adjust the spin speed or activate –––
(Rinse Hold).
If ––– is selected, the water is not
drained at the end of the washing
cycle and the spin cycle is deactiv-
ated. The laundry remains in the rins-
ing water.
⁠ 3 sec. ¡ Activate
¡ Deactivate
→"Childproof lock", Page31
Prewash ¡ Activate
¡ Deactivate
Activate or deactivate prewash, e.g.
for washing heavily soiled laundry.
Extra Rinse ¡ Activate
¡ Deactivate
Activate or deactivate an additional
rinse cycle.
Recommended for particularly sensit-
ive skin or in regions with very soft
water.
Programmes en
23
9 Programmes
Note:The laundry's care labels provide you with additional information on pro-
gramme selection.
Programme Description Max.
load
(kg)
Cottons Wash hard-wearing items made from cotton, linen
or blended fabrics.
Also suitable as a short programme for normally
soiled laundry when you activate Speed Perfect.
Programme setting:
¡ Max. 90 °C
¡ Max. 1400 rpm
8,0
5,0
Eco 40-60 Wash items made from cotton, linen or blended
fabrics.
Note:Fabrics which can be washed from 40°C
up to 60°C as per the care symbol can be
washed together.
The washing performance corresponds to the best
possible washing performance class according to
the legal requirements.
For this programme, the washing temperature is
automatically adjusted depending on the load size,
in order to achieve the best possible energy effi-
ciency with the best possible washing result. You
cannot change the washing temperature.
Programme setting:
Note:The temperature cannot be adjusted in this
programme and is set automatically.
¡ Max. - °C
¡ Max. 1400rpm
8,0
Cottons Intens-
ive
Wash hard-wearing items made from cotton, linen
or blended fabrics.
Energy-saving programme.
Note:To save energy, the actual washing temperat-
ure may deviate from the set washing temperature.
The washing performance meets legal require-
ments.
Programme setting:
¡ Max. 90 °C
¡ Max. 1400 rpm
8,0
en Programmes
24
Programme Description Max.
load
(kg)
Easy Care Wash items made from synthetic or blended fab-
rics.
Programme setting:
¡ Max. 60 °C
¡ Max. 1200 rpm
4,0
Mixed Load Wash items made from cotton, linen, or synthetic or
blended fabrics.
Suitable for lightly soiled laundry.
Programme setting:
¡ Max. 60 °C
¡ Max. 1400rpm
4,0
Night Wash Wash items made from cotton, linen, or synthetic or
blended fabrics.
Suitable for quiet washing at night.
The signal at the end of the programme is deactiv-
ated and a reduced final spin speed set by default.
Programme setting:
¡ Max. 60 °C
¡ Max. 1400rpm
4,0
Delicates / Silk Wash delicate, washable items made from silk, vis-
cose and synthetic fabrics.
Use a detergent that is suitable for delicates or silk.
Note:Wash especially delicate items or items with
hooks, eyelets or clips in a mesh laundry bag.
Programme setting:
¡ Max. 40 °C
¡ Max. 800rpm
2,0
⁠ Wool Hand- or machine-washable items that are made
from wool or contain wool.
To prevent the laundry from shrinking, the drum
moves the items very gently with long pauses.
Use a detergent that is suitable for wool.
Programme setting:
¡ Max. 40 °C
¡ Max. 800rpm
2,0
Rinse Rinse and then spin the laundry, and drain the wa-
ter.
Programme setting: Max. 1400 rpm
–
Spin / Drain Spin and drain the water.
If you only want to drain the water, activate 0. The
laundry is not spun.
Programme setting: Max. 1400 rpm
–
Programmes en
25
Programme Description Max.
load
(kg)
AllergyPlus Wash hard-wearing items made from cotton, linen
or blended fabrics.
Suitable for allergy sufferers and for strict hygiene
requirements.
Note:Once the set temperature has been reached,
it remains constant throughout the entire washing
process.
Programme setting:
¡ Max. 60 °C
¡ Max. 1400rpm
6,5
Shirts Wash non-iron shirts and blouses made from cot-
ton, linen, or synthetic or blended fabrics.
Note:Use the Delicates / Silk programme to wash
shirts and blouses made from silk or delicate fab-
rics.
Programme setting:
¡ Max. 60 °C
¡ Max. 800rpm
2,0
Sportswear Wash sports and leisure items made from synthetic
fibres, microfibre or fleece.
Use a detergent that is suitable for sports items.
Do not use fabric softener.
Tip:Use the Easy Care programme to wash heavily
soiled laundry.
Programme setting:
¡ Max. 40 °C
¡ Max. 800rpm
2,0
Dark Wash Wash dark-coloured and colour-intense items made
from cotton or easy-care fabric, e.g. jeans.
Turn laundry inside-out before washing.
Use liquid detergent.
Programme setting:
¡ Max. 40 °C
¡ Max. 1200rpm
4,0
Super Quick
15'/30'
Wash items made from cotton, or synthetic or blen-
ded fabrics.
Short programme for small items of lightly soiled
laundry.
The programme duration is approx. 30 minutes.
If you wish to reduce the programme duration to 15
minutes, activate Speed Perfect. The maximum
load is reduced to 2,0kg.
4,0
en Programmes
26
Programme Description Max.
load
(kg)
Programme setting:
¡ Max. 40 °C
¡ Max. 1200rpm
Accessories en
27
10 Accessories
Use original accessories. These have
been made especially for your appli-
ance.
Note:Some accessories are avail-
able in other colours. Contact
→"Customer Service", Page46.
Use Order number
Water inlet hose exten-
sion
Extend the water inlet
hose for cold water or
AquaStop (approx. 2.50
m).
WMZ2381
Fixing brackets Improves the stability of
the appliance.
WMZ2200
Longer water inlet hose Replace the standard
water inlet hose with a
longer hose (2.20 m).
00353925
Elbow Secure the water outlet
hose in place.
00655300
Liquid detergent insert Measure liquid deter-
gent.
00637516
Platform Install the appliance at a
raised height so that it
can be easily loaded and
unloaded.
WMZPW20W
11 Laundry
Note:You can find further information
in the digital instruction manual by
scanning the QR code in the table of
contents or on www.bosch-
home.com.
11.1 Preparing the laundry
ATTENTION!
Objects remaining in the laundry may
damage the laundry and the drum.
▶ Remove all items from any pock-
ets in your laundry before using
the appliance.
▶ To protect your appliance and the
laundry, prepare the laundry be-
forehand.
– Empty any pockets
– Brush sand out of all collars and
pockets
– Close bed covers and cushion
covers
– Close all zips, Velcro fasteners,
hooks and eyes
– Tie cloth belts, apron strings,
etc. together or use a laundry
bag.
– Tie together longer drawstrings,
and tie cords with solid end-
pieces in hoods or trousers
en Detergents and care products
28
– Remove curtain hooks and lead
strips or use a mesh laundry
bag
– Use a mesh laundry bag for
small items of laundry, such as
children's socks
– Some stubborn or dried-in stains
can be removed by washing
several times
– Wash large and small items of
laundry together
– Do not rub fresh stains but dab
them with soapy water
– Separate items of laundry and
shake them out, or observe the
programme description
12 Detergents and care
products
Notes
¡ You can find further information in
the digital instruction manual by
scanning the QR code in the table
of contents or on www.bosch-
home.com.
¡ Observe the information on safety
→Page4 and preventing material
damage →Page10.
The manufacturer's instructions for
use and dosage can be found on the
packaging.
Notes
¡ Only use liquid detergents that are
self-flowing
¡ Do not mix different liquid deter-
gents
¡ Do not mix detergent and fabric
softener
¡ Do not use products that have ex-
pired or are highly congealed
¡ Do not use products containing
solvents, caustic agents or volatile
substances (e.g. bleach)
¡ Use dyes sparingly as salt may
damage stainless steel
¡ Do not use bleaching agents in the
appliance
operation
13 Basic operation
operation
Note:You can find further information
in the digital instruction manual by
scanning the QR code in the table of
contents or on www.bosch-
home.com.
13.1 Switching on the appli-
ance
Requirement:The appliance has
been correctly installed and connec-
ted.
→"Installation and connection",
Page12
▶ Turn the programme selector to a
programme.
13.2 Setting a programme
1. Turn the programme selector and
set the required programme.
→"Programmes", Page23
2. If required, adjust the programme
settings →Page28.
13.3 Adjusting the pro-
gramme settings
Requirement:A programme has
been set.
→"Setting a programme", Page28
▶ Adjust the programme settings.
→"Buttons", Page22
Note:The programme settings are
not saved permanently for the pro-
gramme.
operation en
29
13.4 Loading laundry
Note:To prevent creasing, take note
of the maximum load for the
→"Programmes", Page23.
Requirement:The laundry is pre-
pared.
→"Laundry", Page27
1. Open the door.
Make sure that the drum is empty.
2. Place the laundry in the drum.
3. Close the door.
Ensure that there is no laundry
trapped in the door.
13.5 Inserting the measuring
aid for liquid detergent
If you order the measuring aid as an
accessory, you must use the measur-
ing aid.
1. Pull out the detergent drawer.
2. Press down on the insert and re-
move the detergent drawer.
3. Insert the measuring aid.
4. Insert the detergent drawer.
13.6 Adding detergent and
care product
Notes
¡ Do not use the measuring aid for
liquid detergent for gel detergents,
washing powder, or if Prewash or
"Ready in" time are activated.
¡ Observe the information about de-
tergents and care products
→Page28.
1. Pull out the detergent drawer.
2. Pour in detergent.
→"Detergent drawer", Page18
3. If required, add the care product.
4. Push in the detergent drawer.
13.7 Starting the programme
Note:If you want to change the time
until the programme ends, set the
"Ready in" time first.
▶ Press Start/ Reload.
a The drum rotates and load detec-
tion takes place. This can take up
to 2 minutes, after which water
enters the drum.
a The display shows either the pro-
gramme duration or the "Ready in"
time.
a After the programme has ended,
the display shows: "End".
en operation
30
13.8 Changing the activated
"Ready in" time
If you have set and activated a
"Ready in" time for a delayed pro-
gramme start, you can change the
"Ready in" time again before the pro-
gramme starts.
Requirements
¡ The programme is set.
→"Setting a programme", Page28
¡ The "Ready in" time is set and ac-
tivated.
→"Buttons", Page22
1. Press Start/ Reload.
The activated "Ready in" time is
paused.
2. Press Finish in repeatedly until the
display indicates the desired
"Ready in" time.
3. Press Start/ Reload.
The changed "Ready in" time is ac-
tivated.
13.9 Soaking laundry
Note:No additional detergent is re-
quired. The washing solution is then
used for washing.
1. Start the programme.
2. To pause the programme, after ap-
prox. 10 minutes, press Start/ Re-
load.
3. To resume the programme, after
the desired soaking time, press
Start/ Reload.
13.10 Adding laundry
1. Press Start/ Reload.
The appliance pauses.
Note:If ⁠ appears, it is not pos-
sible to add laundry.
When ⁠ goes out, it is possible to
add laundry.
2. Open the appliance door.
3. Add or remove laundry.
4. Close the appliance door.
5. Press Start/ Reload.
13.11 Cancelling the pro-
gramme
1. Press Start/ Reload.
2. Open the appliance door.
The appliance door remains
locked for safety reasons if the
temperature and water levels are
high.
– If the temperature is high, start
the Rinse programme.
– If the water level is high, start
the Spin programme or select a
suitable programme for draining.
→"Programmes", Page23
3.
Remove the laundry →Page30.
13.12 Resuming the pro-
gramme when the pro-
gramme status is Rinse
Hold
Requirements
¡ Rinse Stop is activated.
→"Buttons", Page22
¡ The last rinse cycle of the set pro-
gramme has ended and the laun-
dry is in the rinsing water.
1. Set the Spin programme or a pro-
gramme for draining the water.
→"Programmes", Page23
2. Press Start/ Reload.
13.13 Unloading the laundry
1. Open the appliance door.
2. Remove the laundry.
Childproof lock en
31
13.14 Switching off the appli-
ance
1. Turn the programme selector to
Off.
2. Turn off the tap.
3. Wipe the rubber gasket dry and re-
move any foreign objects.
4. Leave the appliance door and de-
tergent drawer open so that resid-
ual water can evaporate.
14 Childproof lock
Secure your appliance against being
operated unintentionally using the
controls.
14.1 Activating the childproof
lock
▶ Press and hold the two ⁠ 3 sec.
buttons for approx. 3seconds.
a The display shows ⁠ .
a The controls are locked.
a The childproof lock remains active
even after the appliance has been
switched off and in the event of a
power failure.
14.2 Deactivating the child-
proof lock
Requirement:To deactivate the
childproof lock, the appliance must
be switched on.
▶ Press and hold the two ⁠ 3 sec.
buttons for approx. 3seconds.
So that the programme currently
running is not cancelled, the pro-
gramme selector must be set to
the initial programme.
a ⁠ goes out in the display.
15 Basic settings
You can configure the basic settings
for your appliance to meet your
needs.
Note:You can find further information
in the digital instruction manual by
scanning the QR code in the table of
contents or on www.bosch-
home.com.
16 Cleaning and servi-
cing
To keep your appliance working effi-
ciently for a long time, it is important
to clean and maintain it carefully.
Note:You can find further information
in the digital instruction manual by
scanning the QR code in the table of
contents or on www.bosch-
home.com.
en Cleaning and servicing
32
16.1 Cleaning the drum
CAUTION
Risk of injury!
Permanently washing at low temper-
atures and a lack of ventilation for
the appliance may damage the drum
and cause injury.
▶ Regularly run a programme for
cleaning the drum or wash at tem-
peratures of at least 60°C.
▶ Leave the appliance to dry after
every operation with the door
open, and leave the detergent
drawer to dry.
▶ Run the Cottons 90° programme
without laundry and using all-pur-
pose washing powder.
16.2 Cleaning the detergent
drawer
1. Pull out the detergent drawer.
2. Press down on the insert and re-
move the detergent drawer.
3. Pull out the insert upwards.
4. Clean the detergent drawer and in-
sert with water and a brush, and
then dry them.
5. Fit the insert and click it into place.
Cleaning and servicing en
33
6. Clean the opening for the deter-
gent drawer.
7. Push in the detergent drawer.
16.3 Cleaning the drain pump
Clean the drain pump in the event of
faults, e.g. blockages or rattling
noises.
Emptying the drain pump
1. Turn off the water tap.
2. Switch off the appliance.
3. Disconnect the appliance's mains
plug from the power supply.
4. Open and remove the service flap.
1
2
5. Slide a sufficiently large container
under the opening.
6. Take the drain hose out of the
holder.
en Cleaning and servicing
34
7.
CAUTION-Risk of scalding!
When you wash at high temperat-
ures, the detergent solution gets
hot.
▶ Do not touch the hot detergent
solution.
To allow the detergent solution to
flow out into the container, remove
the sealing cap.
8. Firmly press on the sealing cap.
9. Insert the drain hose into the
holder.
Cleaning the drain pump
Requirement:The drain pump is
empty. →Page33
1. Since water may remain in the
drain pump, unscrew the pump
cap carefully.
‒ The filter insert in the pump
housing may become stuck due
to coarse particles of dirt.
Loosen the dirt and remove the
filter insert.
2. Clean the interior, the thread on
the pump cap and the pump hous-
ing.
The pump cap is comprised of two
parts which can be taken apart for
cleaning.
Cleaning and servicing en
35
3. Insert the pump cap.
‒ Ensure that the parts of the
pump cap are correctly as-
sembled.
4. Screw the pump cap as far as it
will go.
90°
The handle on the pump cap must
be in a vertical position.
5. Insert and close the service flap.
2
1
en Troubleshooting
36
17 Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Incorrect repairs are dangerous.
▶ Repairs to the appliance should only be carried out by trained specialist
staff.
▶ Only use genuine spare parts when repairing the appliance.
▶ If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Fault Cause and troubleshooting
The display goes out
and Start/ Reload
flashes.
Energy-saving mode is active
▶ Press any button.
a The symbol lights up again.
"E:30 / -80" Drain pipe or water outlet hose is blocked.
▶ Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶ Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
▶
→"Cleaning the drain pump", Page33
The water outlet hose is connected too high.
▶ Install the water outlet hose at a maximum height of
1 metre.
Pump cover is not correctly assembled.
▶ Correctly assemble the pump cover.
Detergent dosage is too high.
▶ Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the left-hand compartment (not for outdoor
clothing, sportswear or items stuffed with down).
▶ Reduce the amount of detergent for the next wash-
ing cycle with the same load.
Unapproved extension installed on the water drain
hose.
Troubleshooting en
37
Fault Cause and troubleshooting
"E:30 / -80" ▶ Remove any unapproved extensions from the water
hose.
→"Connecting the appliance", Page14
The pump cap is not fully screwed in.
▶ Ensure that the pump cap is screwed in all the way
into the appliance. The handle on the pump cap
must be in a vertical position.
"E:36 / -25 / -26" Drain pump is blocked.
▶
→"Cleaning the drain pump", Page33
"E:60 / -2B" The unbalanced load detection system has interrupted
the spin cycle because the laundry is unevenly distrib-
uted.
▶ Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
"E:30 / -10" and/or ⁠ The water pressure is low.
No remedial action possible.
The filters in the water inflow are blocked.
▶ Clean the filters in the water inflow.
The tap is turned off.
▶ Turn on the tap.
The water inlet hose is kinked or jammed.
▶ Ensure that the water inlet hose is not kinked or
jammed.
Water level measurement system is defective.
Note:With the error message, the appliance starts a
draining process.
1. First wait approx. 5 minutes until the drain process
ends.
2. To reset the error message, switch the appliance
off.
3. Switch the appliance back on.
4. If the error message is displayed again, call cus-
tomer service.
→"Customer Service", Page46
⁠ lights up. The temperature is too high.
▶ Wait until the temperature has dropped.
▶
→"Cancelling the programme", Page30
Water level is too high.
en Troubleshooting
38
Fault Cause and troubleshooting
⁠ lights up. ▶ Select a suitable programme for draining.
→"Programmes", Page23
⁠ flashes. Door is not closed.
1. Close the door.
2. Press Start/ Reload to start the programme.
Laundry is caught in the door.
1. Open the door again.
2. Remove any trapped laundry.
3. Close the door.
4. Press Start/ Reload to start the programme.
All other error codes. Malfunction
▶ Call the after-sales service.
→"Customer Service", Page46
"E:30/-20" Solenoid valve defective.
▶ Call the after-sales service.
→"Customer Service", Page46
Detergent dosage is too high.
▶ Reduce the amount of detergent for the next wash-
ing cycle with the same load.
Additional water is added.
▶ Do not add any extra water to the appliance while it
is operating.
The appliance is not
working.
The mains plug of the power cord is not plugged in.
▶ Connect the appliance to the power supply.
The circuit breaker in the fuse box has tripped.
▶ Check the circuit breaker in the fuse box.
There has been a power cut.
▶ Check whether the lighting in your kitchen or other
appliances are working.
The programme does
not start.
You have not pressedStart/ Reload.
▶ Press Start/ Reload.
Door is not closed.
1. Close the door.
2. Press Start/ Reload to start the programme.
Childproof lock is activated.
▶
→"Deactivating the childproof lock", Page31
Finish in is activated.
▶ Check whether Finish in is activated.
→"Buttons", Page22
Troubleshooting en
39
Fault Cause and troubleshooting
The programme does
not start.
Laundry is caught in the door.
1. Open the door again.
2. Remove any trapped laundry.
3. Close the door.
4. Press Start/ Reload to start the programme.
The door cannot
beopened.
––– is activated.
▶ Continue the programme by selecting Spin or
Drain and pressing Start/ Reload.
→"Resuming the programme when the programme
status is Rinse Hold", Page30
The temperature is too high.
▶ Wait until the temperature has dropped.
▶
→"Cancelling the programme", Page30
Water level is too high.
▶ Select a suitable programme for draining.
→"Programmes", Page23
Power failure.
▶ Open the door using the emergency release.
→"Emergency release", Page45
The water is not drain-
ing.
Drain pipe or water outlet hose is blocked.
▶ Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶ Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
▶
→"Cleaning the drain pump", Page33
––– is activated.
▶ Continue the programme by selecting Spin or
Drain and pressing Start/ Reload.
→"Resuming the programme when the programme
status is Rinse Hold", Page30
The water outlet hose is connected too high.
▶ Install the water outlet hose at a maximum height of
1 metre.
Pump cover is not correctly assembled.
▶ Correctly assemble the pump cover.
Detergent dosage is too high.
en Troubleshooting
40
Fault Cause and troubleshooting
The water is not drain-
ing.
▶ Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the left-hand compartment (not for outdoor
clothing, sportswear or items stuffed with down).
▶ Reduce the amount of detergent for the next wash-
ing cycle with the same load.
Unapproved extension installed on the water drain
hose.
▶ Remove any unapproved extensions from the water
hose.
→"Connecting the appliance", Page14
The pump cap is not fully screwed in.
▶ Ensure that the pump cap is screwed in all the way
into the appliance. The handle on the pump cap
must be in a vertical position.
Water is not flowing
in. Detergent is not
being dispensed.
You have not pressedStart/ Reload.
▶ Press Start/ Reload.
The filters in the water inflow are blocked.
▶ Clean the filters in the water inflow.
The tap is turned off.
▶ Turn on the tap.
The water inlet hose is kinked or jammed.
▶ Ensure that the water inlet hose is not kinked or
jammed.
The spin cycle runs
several times.
The unbalanced load detection system eliminates an
imbalance by repeatedly redistributing the laundry.
▶ Not a fault – no action required.
Note:When loading, where possible, place large and
small items of laundry together in the drum. Different
sized items of laundry distribute themselves better
during the spin cycle.
The programme dura-
tion changes during
the wash cycle.
The programme operation is optimised electronically.
This may change the programme duration.
▶ Not a fault – no action required.
The unbalanced load detection system eliminates an
imbalance by repeatedly redistributing the laundry.
▶ Not a fault – no action required.
Note:When loading, where possible, place large and
small items of laundry together in the drum. Different
sized items of laundry distribute themselves better
during the spin cycle.
Troubleshooting en
41
Fault Cause and troubleshooting
The programme dura-
tion changes during
the wash cycle.
Foam detection system switches on a rinse cycle if
foam build-up is too high.
▶ Not a fault – no action required.
No water is visible in
the drum.
Water is below the visible area.
▶ Not a fault – no action required.
▶ Do not add any extra water to the appliance while it
is operating.
Drum jerks after the
programme starts.
This is caused by an internal motor test.
▶ Not a fault – no action required.
Residual water is
present in the com-
partment .
Insert in compartment is blocked.
▶
→"Cleaning the detergent drawer", Page32
Vibrations and move-
ment of the appliance
whilst spinning.
Appliance is not correctly aligned.
▶
→"Aligning the appliance", Page15
The appliance feet are not fixed.
▶ Secure the appliance feet.
→"Aligning the appliance", Page15
Transit bolts have not been removed.
▶
→"Removing the transit bolts", Page13.
Drum rotates, water
does not flow in.
Load detection is active.
▶ Not a fault – no action required.
Note:The load detection can take up to two minutes.
Heavy foam build-up Detergent dosage is too high.
▶ Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the left-hand compartment (not for outdoor
clothing, sportswear or items stuffed with down).
▶ Reduce the amount of detergent for the next wash-
ing cycle with the same load.
High spin speed not
reached.
A low spin speed is selected.
▶ The next time you run a wash cycle, set a higher
spin speed.
Unbalance load detection system is using a reduced
spin speed to eliminate an unbalance.
▶ Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
▶ Start the Spinprogramme.
en Troubleshooting
42
Fault Cause and troubleshooting
The spin programme
does not start.
Drain pipe or water outlet hose is blocked.
▶ Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶ Ensure that the drain pipe and water drain hose are
not kinked or trapped.
The unbalanced load detection system has interrupted
the spin cycle because the laundry is unevenly distrib-
uted.
▶ Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
▶ Start the Spinprogramme.
Rushing, hissing
noise.
Water is flushed under pressure into the detergent
drawer.
▶ Not a fault – normal operating noise.
Loud noises during
the spin cycle.
Appliance is not correctly aligned.
▶
→"Aligning the appliance", Page15
The appliance feet are not fixed.
▶ Secure the appliance feet.
→"Aligning the appliance", Page15
Transit bolts have not been removed.
▶
→"Removing the transit bolts", Page13.
Banging noises, rat-
tling in the drain
pump.
Foreign bodies have got into the drain pump.
▶
→"Cleaning the drain pump", Page33
Slurping, rhythmical
suction noise.
The drain pump is active, the detergent solution is
pumped out.
▶ Not a fault – normal operating noise.
Creasing. The spin speed is too high.
▶ The next time you run a wash cycle, set a lower
spin speed.
The load is too large.
▶ The next time you run a wash cycle, reduce the
amount of laundry being loaded.
Unsuitable programme for the type of fabric.
▶ Select the programmes that are suitable for the
type of fabric.
Troubleshooting en
43
Fault Cause and troubleshooting
Detergent or fabric
softener drips off the
seal and collects on
the door or in the seal
fold.
Too much detergent/fabric softener in the detergent
drawer.
▶ When dosing liquid detergent and fabric softener,
observe the marking in the detergent drawer and
do not dose above this.
The spin result is not
satisfactory. The laun-
dry is too wet/too
damp.
A low spin speed is selected.
▶ The next time you run a wash cycle, set a higher
spin speed.
▶ Start the Spinprogramme.
Drain pipe or water outlet hose is blocked.
▶ Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶ Ensure that the drain pipe and water drain hose are
not kinked or trapped.
The unbalanced load detection system has interrupted
the spin cycle because the laundry is unevenly distrib-
uted.
▶ Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
▶ Start the Spinprogramme.
Unbalance load detection system is using a reduced
spin speed to eliminate an unbalance.
▶ Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
▶ Start the Spinprogramme.
Detergent residue on
the damp washing.
Detergents may contain water-insoluble substances
that deposit on the laundry.
▶ Start the Rinseprogramme.
Detergent residue on
the dry laundry.
Detergents may contain water-insoluble substances
that deposit on the laundry.
▶ Brush out the laundry after washing and drying.
Water is leaking out at
the water inlet hose.
Water inlet hose is not correctly/securely connected.
1. Connect the water supply hose correctly.
→"Connecting the water inlet hose", Page14
2. Tighten the screw connection.
en Troubleshooting
44
Fault Cause and troubleshooting
Water is leaking out at
the water outlet hose.
The water outlet hose is damaged.
▶ Replace the damaged water outlet hose.
Water outlet hose is not connected correctly.
▶ Connect the water outlet hose correctly.
→"Water outlet connection types", Page15
Odours have formed
in the appliance.
Humidity and detergent residue may promote the
formation of bacteria.
▶
→"Cleaning the drum", Page32
▶ If you are not using the appliance, leave the door
and detergent drawer open so that residual water
can evaporate.
Transportation, storage and disposal en
45
17.1 Emergency release
Releasing the door
Requirement:The drain pump is
empty. →Page33
1. ATTENTION! Escaping water may
cause material damage.
▶ Do not open the door if you can
see water through the glass.
Pull the emergency release down-
wards with a tool and release.
a The door lock is released.
2. Insert the maintenance flap and
lock it into place.
3. Close the maintenance flap.
18 Transportation, stor-
age and disposal
You can find out here how to prepare
your appliance for transportation and
storage. You will also find out how to
dispose of old appliances.
18.1 Removing the appliance
Note:You can find further information
in the digital instruction manual by
scanning the QR code in the table of
contents or on www.bosch-
home.com.
1. Turn off the tap.
2. Empty the water inlet hose.
3. Switch off the appliance.
4. Unplug the appliance's mains plug.
5. Drain the water.
→"Cleaning the drain pump",
Page33
6. Detach the hoses.
18.2 Inserting the transit
bolts
Secure the appliance for transporta-
tion using transit bolts in order to pre-
vent damage.
1. Use a screwdriver to remove the 4
cover caps.
Keep the cover caps.
2. Install the 4 transit bolts. Refer to
the description
→"Removing the transit bolts",
Page13 for this and proceed in re-
verse order.
18.3 Using the appliance
again
▶ For further information, see
→"Installation and connection",
Page12 and
→"Before using for the first time",
Page19.
en Customer Service
46
18.4 Disposing of old appli-
ance
Valuable raw materials can be re-
used by recycling.
WARNING
Risk of harm to health!
Children can lock themselves in the
appliance, thereby putting their lives
at risk.
▶ Do not install the appliance behind
a door as this may obstruct the ap-
pliance door or prevent it from
opening.
▶ With redundant appliances, unplug
the power cord. Then cut through
the cord and damage the lock on
the appliance door beyond repair
so that the appliance door will no
longer close.
1. Unplug the appliance from the
mains.
2. Cut through the power cord.
3. Dispose of the appliance in an en-
vironmentally friendly manner.
Information about current disposal
methods are available from your
specialist dealer or local authority.
This appliance is la-
belled in accordance
with European Directive
2012/19/EU concerning
used electrical and elec-
tronic appliances (waste
electrical and electronic
equipment - WEEE).
The guideline determ-
ines the framework for
the return and recycling
of used appliances as
applicable throughout
the EU.
19 Customer Service
If you have any queries on use, are
unable to rectify faults on the appli-
ance yourself or if your appliance
needs to be repaired, contact Cus-
tomer Service.
Function-relevant genuine spare parts
according to the corresponding Eco-
design Order can be obtained from
Customer Service for a period of at
least 10 years from the date on
which your appliance was placed on
the market within the European Eco-
nomic Area.
Note:Under the terms of the manu-
facturer's warranty the use of Cus-
tomer Service is free of charge.
Detailed information on the warranty
period and terms of warranty in your
country is available from our after-
sales service, your retailer or on our
website.
If you contact Customer Service, you
will require the product number (E-
Nr.) and the production number (FD)
of your appliance.
The contact details for Customer Ser-
vice can be found in the enclosed
Customer Service directory or on our
website.
19.1 Product number (E-Nr.)
and production number
(FD)
You can find the product number (E-
Nr.) and the production number (FD)
on the appliance's rating plate.
Depending on the model, the rating
plate is located:
¡ On the inside of the door.
¡ On the inside of the maintenance
flap.
¡ On the rear of the appliance.
Customer Service en
47
Make a note of your appliance's de-
tails and the Customer Service tele-
phone number to find them again
quickly.
en Consumption values
48
20 Consumption values
The following information is provided in accordance with the EU Ecodesign
Regulation. The values given for programs other than the Eco 40-60 are indicat-
ive only and were determined in accordance with the applicable standard
EN60456.
Programme Load
(kg)
Pro-
gramm
e dura-
tion
(h:min)
1
Energy
con-
sump-
tion
(kWh/
cycle)
1
Water
con-
sump-
tion (l/
cycle)
1
Max-
imum
temper-
ature
(°C) 5
mins
1
Spin
speed
(rpm)
1
Resid-
ual
mois-
ture
(%)
1
Eco 40-60
2
8,0 3:35 1,048 65,0 45 1400 50,00
Eco 40-60
2
4,0 2:43 0,561 45,0 36 1400 52,00
Eco 40-60
2
2,0 2:33 0,223 33,0 24 1400 58,00
Cot-
tons20°C
8,0 3:14 0,350 85,0 23 1400 53,00
Cot-
tons40°C
8,0 3:14 1,170 85,0 44 1400 53,00
Cot-
tons60°C
8,0 3:14 1,440 85,0 56 1400 53,00
Cot-
tons40°C +
Prewash
8,0 3:44 1,200 85,0 44 1400 53,00
Easy
Care40°C
4,0 2:29 0,770 63,0 43 1200 30,00
Mixed
Load40°C
4,0 1:00 0,620 44,0 41 1400 55,00
⁠
Wool30°C
2,0 0:41 0,220 40,0 22 800 25,00
1
Due to the influence of water pressure, hardness and inlet temperature, am-
bient temperature, type, amount and soiling of laundry, detergent used, fluc-
tuations in the power supply and the selected additional functions, the actual
values may deviate from the stated values.
2
Test programme in accordance with the EU Ecodesign Directive and the EU
Energy Labelling Regulation with cold water (15°C).
Technical data en
49
21  Technical data
Appliance height 84,8cm
Appliance width 59,8cm
Appliance depth 55,0cm
Appliance depth
with door closed
60,0cm
Appliance depth
with door open
101.7cm
Weight 68,7kg
1
Maximum load 8,0kg
Mains voltage 220-240V,
50Hz
Minimum in-
stallation protec-
tion
10A
Nominal power 2300W
Power consump-
tion
¡ Off mode:
0,12 W
¡ Left-on mode:
0,50W
Water pressure ¡ Minimum:
100kPa
(1bar)
¡ Maximum:
1000kPa
(10bar)
Length of the wa-
ter inlet hose
150cm
Length of the wa-
ter outlet hose
150cm
Length of the
power cord
210cm
1
Depending on the appliance spe-
cifications
You can find more information about
your model online at
https://eprel.ec.europa.eu/
1
. This web
address is linked to the official EU
EPREL product database. Please
then follow the instructions on
searching for the model. The model
identifier is made up of the charac-
ters before the slash in the product
number (E-Nr.) on the rating plate. Al-
ternatively, you can also find the
model identifier in the first line of the
EU energy label.
1
Only applies to countries in the European Economic Area
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Bosch Home Appliance!
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Contact data of all countries are listed in the attached service direct-
ory.
*9001720787*
9001720787 (020228)
en
BSH Hausgeräte GmbH
Carl-Wery-Straße 34
81739 München, GERMANY
www.bosch-home.com
A Bosch Company
Valid within Great Britain:
Imported to Great Britain by
BSH Home Appliances Ltd.
Grand Union House
Old Wolverton Road
Wolverton, Milton Keynes
MK12 5PT
United Kingdom