6/1/22, 9:24 AM
51 07 22_DOOR AND WINDOW DIAGNOSIS RESOURCE
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SIB 51 07 22
DOOR AND WINDOW DIAGNOSIS RESOURCE
2022-05-12
MODEL
G01 (X3 Sports
Activity Vehicle)
G02 (X4 Sports
Activity Coupe)
G05 (X5 Sports
Activity Vehicle)
G06 (X6 Sports
Activity Coupe)
G07 (X7 Sports
Activity Vehicle)
F95 (X5 M Sports
Activity Vehicle)
F96 (X6 M Sports
Activity Coupe)
F97 (X3 M Sports
Activity Vehicle)
F98 (X4 M Sports
Activity Coupe)
SITUATION
This bulletin outlines known areas of possible functional issues, operational noise, or wind noise for the
vehicles listed above. It serves only as a diagnostic resource in troubleshooting complaints pertaining to the
doors, windows, and mirrors.
This bulletin and the associated attachments are designed to provide one single diagnostic resource for
troubleshooting all known issues related to the door, windows, and mirrors of BMW Sports Activity Vehicles
which have quality improvement measures already in place.
CAUSE
The attached diagnostic resource provides repair instructions to over 40 potential causes related to doors,
windows, or mirrors.
CORRECTION
Utilize the attached diagnostic troubleshooting document based on the customer complaint
Note: The diagnostic troubleshooting document is interactive.
For each area of customer complaints (door handle, exterior mirror, door brake, window regulator,
door latch) an overview page will be displayed showing the areas of potential concern related only to
the customer complaint
Clicking the applicable links will bring the technician to specific areas to investigate and repair
Note: This bulletin acts as a supplement, and is secondary to all other service information bulletins. Always
check for and follow any other applicable bulletin before working through the scenarios outlined in this
bulletin.
This bulletin does not override TeileClearing (TC) or any other authorization that may be required before
replacing certain parts.
This bulletin serves as a diagnostic resource ONLY. Its purpose is to communicate and share with
technicians the issues which have been identified previously.
PROCEDURE
Each slide is accompanied by a suggested diagnostic troubleshooting method and a repair suggestion.
Note: For any vehicle where a defect is found that is NOT included in the diagnostic troubleshooting
document, a TSARA INFO case must be submitted providing feedback/photos when possible of the
defect so that product quality improvements and diagnostic resources such as this can continue to
be developed.
If the vehicle cannot be diagnosed using the troubleshooting document and additional
diagnostic assistance is required or additional information is needed on any issue in the
document, a TSARA reply requested case should be submitted.
Copyright ©2022 BMW of North America, Inc.
6/1/22, 9:24 AM
51 07 22_DOOR AND WINDOW DIAGNOSIS RESOURCE
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Please reference the exact issue found in the technician warranty notes (“the story”) so that we can
continue to compare your findings against the quality improvements which we have in place. The
title of the slide related to the issue that was found should be included in the technician notes for
reference.
PARTS INFORMATION
Required parts will depend on the specific repair that is necessary. This bulletin only serves as a diagnostic
resource. Refer to ETK/AIR if parts are required for repair.
CLAIM INFORMATION
Warranty defect code and labor operations will depend on the specific repairs made to each vehicle. This
bulletin only serves as a diagnostic resource.
Repairs which are eligible for warranty coverage should be claimed for using the applicable defect code and
labor operations found in AIR.
FEEDBACK REGARDING THIS BULLETIN
Technical Feedback To submit feedback for the technical topics of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
Warranty Feedback
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the Warranty
Documentation Portal
Parts Feedback To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department
Supporting Materials
picture_as_pdf B51 07 22 Attachment 1.pdf
Copyright ©2022 BMW of North America, Inc.
- 1 -
Window regulator
Exterior Mirror
Latch
Exterior Door handle
Door brake
DOOR DIAGNOSIS
WHERE IS THE ISSUE?
Attachment to B51 07 22
May 2022
- 2 -
DOES THE CUSTOMER HAVE A NOISE OR A FUNCTIONAL ISSUE?
Noise issue Functional issue
Attachment to B51 07 22
May 2022
- 3 -
MIRROR – NOISE ISSUES
Function noise while
folding
Function noise when
adjusting the glass
Wind noise while
driving
High speed wind
noise (60+ Mph)
Low speed wind noise
(<30-40 Mph)
Attachment to B51 07 22
May 2022
- 4 -
MIRROR – NOISE ISSUES – WIND NOISE DURING DRIVING
Situation:
Wind noise during driving
Repair:
1) Inspect the mirror seal for damage or improper installation.
Correct if improperly installed. (Rep 51 16 001)
2) Inspect the mirror cap for proper installation. Correct if
improperly installed. (REP 51 16 041)
Inconsistent fit of seal to
window frame finisher:
Improper installation of the
mirror cap:
Attachment to B51 07 22
May 2022
- 5 -
MIRROR WIND NOISE AT HIGH SPEEDS
Repair:
1) Inspect the supporting ring for
proper installation to the mirror base
and cap. Reinstall if necessary.
(REP 51 16 045)
Situation:
High speed wind noise (60+ mph)
Attachment to B51 07 22
May 2022
- 6 -
MIRROR WIND NOISE AT LOWER SPEEDS
Repair:
1) Inspect access cover for proper
installation. Correctly install if
necessary.
2) Verify that the cover, supporting
ring, and lower housing are correctly
assembled. Repair if necessary.
Situation:
Low speed wind noise (<40 mph)
Attachment to B51 07 22
May 2022
- 7 -
MIRROR NOISE WHILE FOLDING
Repair:
1) Inspect the installation of the lower
housing to the mirror base and
supporting ring. Correct if necessary.
Situation:
Noise while folding mirrors in or out
Attachment to B51 07 22
May 2022
- 8 -
MIRROR NOISE WHEN ADJUSTING THE GLASS
Repair:
1) Replace the adjustment drive.
(REP 67 13 001)
Situation:
Noise when adjusting the mirror glass
Attachment to B51 07 22
May 2022
- 9 -
MIRROR – FUNCTIONAL ISSUES
Water ingress in turn
signal
Turn signal not working
Power folding
operation not working
Camera not working or
incorrect image displayed
Mirror seal coming apart
Cerium gray finish
not okay
Glass issues
Attachment to B51 07 22
May 2022
- 10 -
MIRROR – FUNCTIONAL ISSUES – MIRROR SEAL COMING APART
Repair:
1) Inspect vehicle for outside influence.
Replace mirror assembly (Rep 51 16 001)
Situation:
Mirror seal coming apart
Attachment to B51 07 22
May 2022
- 11 -
MIRROR – FUNCTIONAL ISSUES – CERIUM GRAY FINISH NOT OKAY
Step by step instructions:
1) Attempt to clean with BMW Matte
paint special cleaner PN 83 12 5
A16 474.
2) If cleaning is not effective, cover
must be replaced. Staining due to
hard water or environmental impact
is not covered under warranty.
Customer symptom:
Cerium gray finish is not okay
Cerium gray finish on the mirror cap is damaged:
Attachment to B51 07 22
May 2022
- 12 -
MIRROR – FUNCTIONAL ISSUES – POWER FOLDING OPERATION NOT WORKING
Repair:
1) Ensure proper assembly of the mirror and base
2) Replace the mirror base if damaged
Situation:
Power folding operation does not work
Mirror not being in detent:
Attachment to B51 07 22
May 2022
- 13 -
MIRROR – CAMERA NOT WORKING OR INCORRECT IMAGE DISPLAYED
Repair:
1) Reference B66 17 20 & B66 17 20 to start if
applicable
2) Properly connect the camera cable
3) Repair / Replace pinched or damaged cables according
to official instructions
4) Correctly plug in all mirror pins and verify continuity
Situation:
The camera is not working at all
Situation:
The camera displays an incorrect image (e.g. tilted)
Repair:
1) B66 29 19 if applicable
2) B66 17 20 if applicable
3) Fully fasten the camera holder
4) Correctly plug in all mirror pins and verify continuity
Attachment to B51 07 22
May 2022
- 14 -
MIRROR – FUNCTIONAL ISSUES – TURN SIGNAL NOT WORKING
Repair:
1) Properly connect the turn signal cable
2) Repair / Replace pinched or damaged
cables according to official instructions
3) Correctly plug in all mirror pins and verify
continuity
4) Remove the turn signal and check the
weld seams and the front of the turn
signal for (impact) damage
-> If outside influence is the cause, repair
cannot be claimed under warranty
Situation:
The turn signal is not working
Impact damage at turn signal:
Attachment to B51 07 22
May 2022
- 15 -
MIRROR – FUNCTIONAL ISSUES – WATER INGRESS IN TURN SIGNAL
Repair:
1) Remove the turn signal and check
the weld seams and the front of the
turn signal for (impact) damage
-> If outside influence is the cause,
repair cannot be claimed under
warranty
Situation:
Water ingress in turn signal
Impact damage at turn signal:
Attachment to B51 07 22
May 2022
- 16 -
MIRROR – FUNCTIONAL ISSUES – GLASS ISSUES
Electronic dimming
does not work /
Discolored glass
Blind spot detection
does not work
Glass not operating
properly
Glass heating does
not work
Glass falling off
Attachment to B51 07 22
May 2022
- 17 -
MIRROR – FUNCTIONAL ISSUES – GLASS ISSUES – GLASS FALLING OFF
Repair:
1) Properly seat the glass to the motor (Replace
the glass if proper installation does not solve
the issue)
2) Replace the glass if there are any issues with
glass adhesion / sliding (check back of glass
to verify this)
Situation:
Mirror glass is falling off
The glass is sliding down due to issues with adhesion:
Attachment to B51 07 22
May 2022
- 18 -
MIRROR – FUNCTIONAL ISSUES – GLASS ISSUES – BLIND SPOT DETECTION DOES
NOT WORK
Repair:
1) If FCs exist, work through ISTA test plan
2) Inspect wiring and connections at glass
3) Repair / Replace damaged wires.
4) Replace glass if steps 1 & 2 are ineffective.
Situation:
The blind spot detection does not work
Attachment to B51 07 22
May 2022
- 19 -
MIRROR – FUNCTIONAL ISSUES – GLASS ISSUES – EC DOES NOT WORK / GLASS
DISCOLORATION
Situation:
Permanent discoloration of the glass
Repair:
1) If FCs exist, work through ISTA test plans
2) Inspect wiring and connections at glass
3) Replace glass
Situation:
Dimming function does not work
Repair:
1) Replace glass
Discoloration of the mirror glass:
Attachment to B51 07 22
May 2022
- 20 -
MIRROR – FUNCTIONAL ISSUES – GLASS ISSUES – GLASS NOT ADJUSTING
PROPERLY
Repair:
1) If FCs exist, work through ISTA test plan
2) Inspect the plug on the back of the motor &
back of the glass for proper installation.
3) Inspect for damaged pins on the backside of
the motor (Replace the glass adjustment
motor if pins are damaged)
4) Replace the adjustment motor if steps 1 & 2
are not effective.
Situation:
Glass not adjusting properly
Attachment to B51 07 22
May 2022
- 21 -
MIRROR – FUNCTIONAL ISSUES – GLASS ISSUES – GLASS HEATING DOES NOT WORK
Step by step instructions:
1) If FCs exist, work through ISTA test plan
2) Inspect all connections, pins, and wiring to
the mirror glass.
3) If step 2 is ineffective, replace the mirror
glass.
Customer symptom:
Glass heating does not work
Attachment to B51 07 22
May 2022
- 22 -
DOOR HANDLE
TAGE (CAS) does
not work properly
Key FOB interaction
does not work properly
Loose handle
Spring noise (when
functioning the handle)
Smartphone interaction
does not work properly
Key card interaction does
not work properly
Attachment to B51 07 22
May 2022
- 23 -
DOOR HANDLE – TAGE (CAS) DOES NOT WORK PROPERLY
Step by step instructions:
1) If FCs exist, work through ISTA test plan
2) Verify that the key works (If the key does not
work: Perform a full key troubleshooting)
3) Check the wire harness between TAGE and BDC
a) If no FC is present -> Continue diagnosis of
BDC functions
Customer symptoms:
TAGE (CAS 1.0 function) does not work properly
Attachment to B51 07 22
May 2022
- 24 -
DOOR HANDLE – KEY FOB INTERACTION ISSUES
Customer symptom:
Key FOB interaction does not work properly
Step by step instructions:
1) Verify that the key works (If the key does not work: Perform a full
key troubleshooting)
2) Check the wire harness between TAGE and BDC
a) Check for and address if present FC “0xD90D52 NFC-Reader
außen TAGE FAT: Fehlender LIN-Slave”
b) If no FC is present -> Continue troubleshooting BDC function
Attachment to B51 07 22
May 2022
- 25 -
DOOR HANDLE – KEY CARD INTERACTION ISSUES
Customer symptom:
Key card interaction does not work properly
Step by step instructions:
1) Go into the door and window menu and verify that the digital key menu
can be accessed (if the menu cannot be shown: provision the car)
2) Check whether the key card is initialized in the system (If card is not listed
as a valid key: Perform a reinitialization of the card)
3) Check for and address if present FC “0x804855 NFC-Reader außen TAGE
FAT: HW-Defekt”
4) Check the wire harness between TAGE and BDC
a) Check for and address if present FC“0xD90D52 NFC-Reader außen
TAGE FAT: Fehlender LIN-Slave”
b) If no DTC is present -> Continue troubleshooting BDC function
Attachment to B51 07 22
May 2022
- 26 -
DOOR HANDLE – SMARTPHONE INTERACTION ISSUES
Customer symptom:
Smartphone interaction does not work properly
Step by step instructions:
1) Activate NFC on the smartphone
2) Go into the door and window menu and verify that the digital key menu
can be accessed (if the menu cannot be shown: provision the car)
3) Check whether the smartphone is initialized in the system (If phone is not
listed as a valid key: Perform a reinitialization of the phone)
4) Check for and address if present FC “0x804855 NFC-Reader außen TAGE
FAT: HW-Defekt”
5) Check the wire harness between TAGE and BDC
a) Check for and address if present FC “0xD90D52 NFC-Reader außen
TAGE FAT: Fehlender LIN-Slave”
b) If no DTC is present -> Continue troubleshooting BDC function
Attachment to B51 07 22
May 2022
- 27 -
DOOR HANDLE – SPRING NOISE WHEN FUNCTIONING THE HANDLE
Repair:
1) Replace the door handle carrier
following ISTA/AIR repair instructions.
Situation:
Spring noise when opening the door using
the exterior handle (front or rear).
Attachment to B51 07 22
May 2022
- 28 -
DOOR HANDLE – LOOSE HANDLE
Repair:
1) Check and correct door handle
carrier installation.
Situation:
Loose door handle
Attachment to B51 07 22
May 2022
- 29 -
DOOR LOCK
Door pops open
to 1st position
Door won’t close
Door won’t lock / unlock
Door won’t open from inside
Door won’t open
from the outside
Vehicle recognizes
incorrect door
status
Attachment to B51 07 22
May 2022
- 30 -
Repair:
1) Manually disengage the claw by opening the door via the handle
2) Verify that the door seals are seated correctly and do not prevent
the door from closing. Correct any blockages if necessary.
3) Verify that the striker is adjusted correctly . Readjust the striker
if necessary following ISTA/AIR repair instructions.
4) Inspect inner and outer Bowden cables. If damage/corrosion is
found, replace the affected cable following ISTA/AIR repair
instructions.
5) Replace the door lock actuator if the claw cover is broken
following ISTA/AIR repair instructions.
DOOR LOCK - DOOR WON’T CLOSE
Situation:
A door won’t close
Broken claw cover:
Attachment to B51 07 22
May 2022
- 31 -
Repair:
1) Inspect inner and outer Bowden cables. If
damage/corrosion is found, replace the affected
cable following ISTA/AIR repair instructions.
2) Inspect electrical connections at the door lock
actuator and repair if necessary.
3) If door only fails to lock/unlock with the key,
ensure the key is initialized and functional.
4) Inspect the lock rod for damage and ensure free
movement. Repair or replace if necessary
following ISTA/AIR repair instructions.
DOOR LOCK - DOOR WON’T LOCK / UNLOCK
Situation:
A door won’t lock/unlock
Attachment to B51 07 22
May 2022
- 32 -
Repair:
1) If rear door: Disengage the child safety mechanism
if activated.
2) Inspect inner and outer Bowden cables. If
damage/corrosion is found, replace the affected
cable following ISTA/AIR repair instructions.
3) Inspect the inner door handle for defects and
ensure proper installation.
DOOR LOCK - DOOR WON’T OPEN FROM INSIDE
Situation:
Door won’t open when using the inside door handle
Attachment to B51 07 22
May 2022
- 33 -
Repair:
1) Verify the door lock actuator is properly locking/unlocking. Replace
door lock actuator if damage is found following ISTA/AIR repair
instructions.
2) Inspect inner and outer Bowden cables. If damage/corrosion is
found, replace the affected cable following ISTA/AIR repair
instructions.
3) Verify that the outer door handle works correctly and properly
connect the main door harness
DOOR LOCK - DOOR WON’T OPEN FROM OUTSIDE
Situation:
Door won’t open when using the outside door handle
Attachment to B51 07 22
May 2022
- 34 -
Repair:
1) Manually disengage the claw by
opening the door via the handle
2) Inspect wiring and plug connections at
the door lock actuator. Repair if
necessary.
3) If no plug/wiring damage is found,
replace the door lock actuator following
ISTA/AIR repair instructions.
DOOR LOCK - SYSTEM STATES WRONG DOOR STATUS
Situation:
Vehicle recognizes incorrect door status
Door lock manually engaged in 1
st
position:
Attachment to B51 07 22
May 2022
- 35 -
Repair:
1) Inspect door striker adjustment and
readjust if necessary following ISTA/AIR
repair instructions.
DOOR LOCK - DOOR POPS OPEN TO 1ST POSITION
Situation:
Door pops open to 1
st
locked position
(latched/slightly open)
Attachment to B51 07 22
May 2022
- 36 -
WINDOW REGULATOR
Noise issues
Functional issues
Attachment to B51 07 22
May 2022
- 37 -
WINDOW REGULATOR– NOISE ISSUES
Situation:
Noise while functioning the glass up and down
Repair:
1) Clean the glass of any dirt, lubricants, etc. using BMW glass cleaner
2) Verify that the mechanics work correctly
a) Clean all seals (including inner waist belt and window guide seal)
b) Clip the glass fully into the window lifter
c) Route the door harness correctly away from the glass or window
guide lifters
Situation:
Wind noise while driving (due to window not fully closing -> see
corresponding
functional issue)
Attachment to B51 07 22
May 2022
- 38 -
WINDOW REGULATOR– FUNCTIONAL ISSUES
Window moving too slowly
-> X3 or X4 affected
-> X5 or X6 affected
One touch function issue
• One touch function not
operating
Window not fully closing
Window not operating at all
Reversal
-> window will fully go up
and
afterwards immediately come
down
-> window does not go fully up
before going down again
Window moving in steps
Attachment to B51 07 22
May 2022
- 39 -
WINDOW REGULATOR– FUNCTIONAL ISSUES – WINDOW DOES NOT OPERATE AT
ALL
Repair:
1) Verify that the motor reacts to input (noise, attempted movement)
2) If the motor reacts to input
a) Perform a vehicle test with ISTA and work address any associated faults
3) If the motor does not react to input
a) Verify that the window switch positions referencing ISTA BDC status request/test plan
b) Verify that the other windows operate correctly
i. If other windows operate: Continue window diagnosis (see these instructions
)
ii. If other windows don’t operate: Continue vehicle diagnosis (Voltage supply, terminal
control, etc.)
Situation:
Window does not operate at all
Attachment to B51 07 22
May 2022
- 40 -
WINDOW REGULATOR– FUNCTIONAL ISSUES – INITIALIZATION ISSUE
Repair:
1) Close the window completely
2) Perform a reinitialization
Situation:
Initialization issue
The one touch function is not working at all
One touch does not fully open/close the window
Attachment to B51 07 22
May 2022
- 41 -
WINDOW REGULATOR– FUNCTIONAL ISSUES – WINDOW ONLY MOVING IN STEPS
Repair:
1) Perform a reinitialization
Situation:
Window moves only in steps
Attachment to B51 07 22
May 2022
- 42 -
WINDOW REGULATOR– FUNCTIONAL ISSUES – WINDOW NOT FULLY CLOSING
Repair:
1) Perform a reinitialization
Situation:
Window not fully closing
Attachment to B51 07 22
May 2022
- 43 -
WINDOW REGULATOR– FUNCTIONAL ISSUES – REVERSAL
Situation:
Reversal - Window will fully go up and afterwards
immediately come down
Repair (if window goes fully up before reversal):
1) Perform a reinitialization
Attachment to B51 07 22
May 2022
- 44 -
WINDOW REGULATOR– FUNCTIONAL ISSUES – REVERSAL
Situation:
Reversal - window does not go fully up before going down again
Repair (if window does not go fully up before reversal):
1) Clean the glass of any dirt, lubricants, etc. using BMW glass cleaner
2) Verify that the mechanics work correctly
a) Ensure glass is completely clipped into regulator
b) Ensure the door harness is not interfering with the window/regulator.
Attachment to B51 07 22
May 2022
- 45 -
WINDOW REGULATOR– FUNCTIONAL ISSUES – WINDOW MOVING TOO SLOW
Situation:
Window moves too slow (G01 & G02)
Repair (for G01 and G02):
1) Clean the glass of any dirt, lubricants, etc. using BMW glass cleaner
2) Verify that the mechanics work correctly
a) Ensure glass is completely clipped into regulator
b) Ensure the door harness is not interfering with the window/regulator.
Attachment to B51 07 22
May 2022
- 46 -
WINDOW REGULATOR– FUNCTIONAL ISSUES – WINDOW MOVING TOO SLOW
Repair (for G05 and G06/7):
1) Compare speed to known good vehicle
2) If window is found to be too slow,
continue diagnosis at window motor
and/or window regulator.
3) Replacement of window motor and/or
regulator may be required.
Situation:
Window moves too slow (G05 & G06/7)
Attachment to B51 07 22
May 2022
- 47 -
DOOR BREAK – NOISE WHEN FUNCTIONING THE DOOR
Customer symptom:
Clicking/Popping noise when
opening / closing the door
Step by step instructions:
1) Tighten all nuts on the door,
torquing to ISTA repair
instruction specifications.
2) Tighten the bolt to the body,
torquing to ISTA repair
instruction specifications.
3) Repair cross threaded nuts/studs
as necessary
*Please note in claim comment if loose
condition was on door or body side
Attachment to B51 07 22
May 2022