DoDI 1300.27, January 7, 2016
ENCLOSURE 3
ENCLOSURE 3
PROCEDURES
1. ELIGIBILITY AND SUITABILITY DETERMINATION
a. In accordance with Military Department program policy:
(1) An RSM’s care management team (CMT) evaluates and determines that a service
dog may mitigate the RSM’s disability. A Service member with a disability consults with his or
her primary care manager (PCM) and specialty care provider if the Service member does not
have access to a CMT.
(2) The Service member’s CMT, PCM, or chain of command, as established by Service-
specific policy, may authorize and approve the Service member's assignment of a service dog
pending the outcome of a suitability assessment by an accredited service dog organization. Each
assignment decision must be documented, along with any recommended limitations on use of the
service dog.
(3) The CMT or PCM then refers the Service member to an accredited service dog
organization in order to evaluate his or her suitability for a service dog.
(4) The accredited service dog organization conducts a suitability assessment of the
Service member for a service dog. This assessment determines whether the accredited service
dog organization will provide a service dog to the Service member.
(5) The accredited service dog organization provides the results of the suitability
assessment to the Service member’s CMT or PCM.
(6) If a Service member is not approved for a service dog by their chain of command
and/or CMT or PCM, they must provide a written rationale and the decision that will be
reviewed by the first general or flag officer, or Senior Executive in the Service member’s chain
of command. The review will be conducted by the next highest level of command if the initial
decision is rendered by a general or flag officer, or Senior Executive Service member. This
review will include the written rationale for the conclusion to overturn or uphold the command
assignment decision.
(a) If the assignment decision is overturned, the conclusion must specify any
(b) If the assignment decision is upheld, a final appeal may be made directly to the
Military Department’s Assistant Secretary for Manpower and Reserve Affairs.
(7) The CMT, PCM, or commander will notify the Service member of the final decision
and the CMT or PCM will document the decision in their service treatment record.