19 Your Benefit Guide State Catastrophic Health Plan
• Fail to provide promptly a reasonable explanation of the basis for a denial of a claim or for the offer
ofa compromise settlement
• Fail to promptly settle a claim where liability has become reasonably clear under one portion of the
certificate in order to influence a settlement under another portion of the certificate
Section 402(2) provides that there are certain things that we cannot do to induce you to contract with us for
the provision of health care benefits, or to induce you to lapse, forfeit or surrender a certificate issued by us
or to induce you to secure or terminate coverage with another insurer, health maintenance organization or
other person.
The things we cannot do under this section are:
• Issue or deliver to a person money or other valuable consideration
• Offer to make or make an agreement relating to a certificate other than as plainly expressed in the certificate
• Offer to give or pay, directly or indirectly, a rebate or part of a premium, or an advantage with respect
to the furnishing of health care benefits or administrative or other services offered by the corporation
except as reflected in the rate and expressly provided in the certificate
• Make, issue or circulate, or cause to be made, issued or circulated, any estimate, illustration, circular
or statement misrepresenting the terms of a certificate or contract for administrative or other services,
the benefits there under, or the true nature thereof
• Make a misrepresentation or incomplete comparison, whether oral or written, between certificates
of the corporation or between certificates or contracts of the corporation and another health care
corporation, health maintenance organization or other person
What we must do
Section 403 provides that we must, on a timely basis, pay to you or a participating provider benefits as are
entitled and provided under the applicable certificate. When not paid on a timely basis, benefits payable to
you will bear simple interest from a date 60 days after we have received a satisfactory claim form at a rate
of 12percent interest per year. The interest will be paid in addition to the claim at the time of payment of
theclaim.
We must specify in writing the materials which constitute a satisfactory claim form no later than 30 days after
receipt of a claim, unless the claim is settled within 30 days. If a claim form is not supplied as to the entire
claim, the amount supported by the claim form will be considered to be paid on a timely basis if paid within
60 days after we receive the claim form.
Disclosure required by the Patient Protection Act
Upon enrollment, we must provide subscribers, in plain English, a written description of the terms and
conditions of Blue Cross Blue Shield ofMichigan’s certificate. The form must list all information that is
available to the member upon request.
The following information is available to you by calling or writing Blue Cross Blue Shield ofMichigan
customer service at the number or address listed on page 2 of this book. You can request:
• A description of the current provider network in your service area
• A description of the professional credentials of participating health professionals
• The licensing verification telephone number for the Michigan Department of Consumer and
IndustryServices
• A description of any prior authorization requirements and any limitations, restrictions or exclusions
• A description of the financial relationships between the Blue Cross Blue Shield ofMichigan
managedcare areas and any closed provider network
We require that your request for information be submitted to Blue Cross Blue Shield ofMichigan in writing.