K-2500™ - Brewer

Use & Care Guide

Get the Most From Your

New Keurig® Brewer

Click Anywhere to Begin

K-2500

™

Brewer

2. Do not touch hot surfaces. Use

handles or knobs.

3. To protect against fire, electric

shock, and injury to persons do not

immerse appliance, cord, or plugs

in water or other liquid.

4. Close supervision is necessary

when any appliance is used by or

near children.

5. Unplug from outlet when not in

use and before cleaning. Allow to

cool (90 min) before putting on

or taking off parts, and before

cleaning the appliance.

6. Do not operate any appliance

with a damaged cord or plug or

after the appliance malfunctions,

or has been damaged in any

manner. Contact a Keurig

Authorized Distributor to report

any malfunction of or damage to

the brewer.

7. The use of accessory attachments

not authorized by the appliance

manufacturer may result in fire,

electric shock, or injury to persons.

8. Do not use outdoors.

9. Do not let cord hang over edge

of table or counter, or touch hot

surfaces.

10. Do not place on or near a hot gas

or electric burner, or in a heated

oven.

11. Always attach plug to appliance

first (if not permanently

attached), then plug cord into the

wall outlet. To disconnect, turn any

control to ″off″ (if applicable), then

remove plug from wall outlet.

12. Do not use appliance for other than

intended use.

13. Use brewer in upright position only.

14. The appliance must be grounded

using a properly grounded 3-hole

outlet.

15. Only use pods intended for this

appliance. If the pod does not

fit, do not force the pod into the

appliance.

16.

WARNING, TO REDUCE THE RISK OF

FIRE OR ELECTRIC SHOCK,

DO NOT REMOVE COVER (OR BACK)

NO USER SERVICEABLE PARTS INSIDE

WARNING

RISK OF FIRE OR ELECTRIC

SHOCK DO NOT OPEN

IMPORTANT SAFEGUARDS

When using electrical appliances, basic safety precautions should be followed,

including the following:

ADDITIONAL SAFEGUARDS

1. WARNING: Keep all plastic bags

away from children.

2. WARNING: There is extremely

hot water under pressure in the

K-Cup® pod holder during the brew

process. To avoid risk of injury do

not lift the handle or otherwise

open the handle during the brew

process.

3. WARNING: Used K-Cup® pods

should be removed from the pod

holder, and the drip tray and water

reservoir (if applicable) should be

rinsed clean regularly, or in part

with the daily cleaning routine.

4. CAUTION: Keurig® recommends

using only Keurig® K-Cup® pods

in this appliance. Non-Keurig®

brand pods may cause brewer

malfunction or injury.

5. CAUTION: There are two sharp

needles that puncture the pod,

one above the K-Cup® pod holder

and the other in the bottom of the

K-Cup® pod holder. To avoid risk

of injury, be aware of the needle

locations.

6. POWER CORD INSTRUCTIONS:

a. A short power-supply cord is

provided to reduce risks resulting

from becoming entangled in or

tripping over a longer cord.

b. Longer detachable power-

supply cords or extension cords

are available and may be used

if care is exercised in their use.

c. If a long detachable power-

supply cord or extension cord is

used:

i. The marked electrical rating

of the detachable power-

supply cord or extension cord

should be at least as great

as the electrical rating of the

appliance.

ii. If the appliance is of the

grounded type, the extension

cord should be a grounding

type 3-wire cord.

iii. The longer cord should be

arranged so that it will not

drape over the counter top

or table top where it can

be pulled on by children or

tripped over.

7. CAUTION: HOT COCOA/OTHER

NON-COFFEE PODS: Immediately

after using a hot cocoa/other pod,

run a hot water brew cycle without

a pod to avoid the possibility of

clogging the exit needle.

DO NOT assume the next user will

do this.

K-2500™ BREWER

INTRODUCTION & TABLE OF CONTENTS

Congratulations on

purchasing the Keurig®

K-2500™ Commercial Brewer!

With a few simple steps, you

should be brewing delicious

single-serve coffee in no time

at all.

The instructions provided in

this Use & Care Guide will help

you connect your brewer to an

existing water supply or install

the K-2500™ Water Reservoir

Kit (sold separately).

We recommend that you read through all instructions before

setting up or operating your K-2500™ brewer.

GETTING TO KNOW YOUR BREWER

Brewer Parts..................................................................................... 4

K-2500™ Water Reservoir Kit Parts ....................................5

WATER HOOKUP

Plumbing Instructions .................................................................6

Installing the Reservoir ...............................................................8

BEFORE YOU BREW ...............................................................9

BREW YOUR FIRST CUP .................................................... 11

BREWER FEATURES & CONTROLS .................... 12

Brewer Features ........................................................................... 12

Menu Controls ............................................................................... 12

Adding Screensaver Images ................................................... 13

BREWER CARE ........................................................................... 15

DESCALING ................................................................................... 18

TROUBLESHOOTING .......................................................... 20

WARRANTY .................................................................................... 21

Need additional help with brewer use,

care, or troubleshooting? Look for this

icon to go online for instructional videos

at commercial.keurig.com/training.

For easy navigation through this Guide:

Look for this icon at the top right of each

page to return to this page in a ‘click’.

K-2500™ BREWER

GETTING TO KNOW YOUR BREWER

A. Water Reservoir Lid

B. Water Reservoir

C. Puncture Mechanism

D. Water Reservoir Dock

E. Handle

F. Descale Solution Door (on back)

G. Puncture Mechanism Lid

H. K-Cup® Pod Holder

I. K-Cup® Pod Holder Funnel

J. Touch Screen

K. Puncture Mechanism Base Plate

L. Drip Tray Plate

M. Drip Tray

N. USB Port

O. Water Filter Inlet Tube

P. Power Switch

Q. Hot Water Drain Tube

R. Water Inlet Port

S. Cold Water Drain Tube

T. Power Cord

U. Filter Mounting Bracket

V. Water Filter Outlet Tube

W. Omnipure KQ8A Water Filter*

X. 3/4" Garden Hose Connector

Brewer Parts

*Sold separately. Contact your Keurig® Authorized Distributor for more information.

Continued

K-2500™ BREWER

GETTING TO KNOW YOUR BREWER, CONT.

A. Lid

B. Reservoir

C. Dock

The K-2500™ Water Reservoir Kit is a convenient alternative to

plumbing your K-2500™ brewer.*

The K-2500™ brewer has the capability to have a plumbed or refillable

water source. This Use & Care Guide provides installation instructions

for both.

• If plumbing your brewer, refer to the “Plumbing Instructions” section on

page 6 for water hookup.

• If you have purchased the K-2500™ Reservoir Kit, refer to the “Installing

the Reservoir” section on page 8.

K-2500™ Water Reservoir Kit Parts

*Sold separately. Contact your Keurig® Authorized Distributor for more information.

K-2500™ BREWER

WATER HOOKUP

Plumbing Instructions

CAUTION: This brewer is designed to handle local water pressures from 40 psig

up to 125 psig. Consult a licensed plumber for water pressures in your area. Use

plumbing fittings and tubing specified to withstand 125 psig.

WARNING: Keurig® requires the use of an external water filter such as the

Omnipure KQ8A Water Filter, available from Keurig®. Failure to use a filter

invalidates the brewer warranty.

NOTE: The equipment shall be installed with adequate backflow protection

to comply with applicable federal, state, and local codes.

1. Remove all pieces of packing tape from the brewer and drip tray.

Remove the clear plastic film from the touch screen.

NOTE: An external filter (KQ8A, #5572) can be mounted on the rear surface

of the brewer using the mounting screws provided.

2. Attach a threaded straight adapter to both the IN and OUT ports on

the Omnipure KQ8A Water Filter and tighten using an ⁄" (18 mm)

wrench. Make sure the connections are secure, but do not overtighten.

3. Attach the filter mounting bracket to the Omnipure KQ8A Water Filter

using the four screws provided.

NOTE: The top of the Omnipure KQ8A

Water Filter has two ports labeled

IN port

and OUT port. Make sure these ports are aligned with the filter

mounting bracket.

Threaded

Straight

Adapter (2x)

Filter Mounting

Bracket

Screws (4x)

IN Port

3/4" Female Garden

Hose Connector

Shut-off Valve

LLDPE Tubing

Stem

Elbow

Fitting

(3x)

OUT Port

If you have purchased the K-2500

™

Water

Reservoir Kit, skip to “Installing the Reservoir”

on page 8.

4. Loosen the two mounting screws located on the upper rear of the

brewer and hang the filter kit assembly. Tighten the screws, being

careful not to overtighten.

NOTE: The filter kit assembly comes with ¼" FPT ports for both inlet and outlet,

and the plumbed water inlet to the brewer is ¾" female garden hose thread

(Invensys solenoid valve). ¼" OD LLDPE (Linear Low Density Polyethylene)

tubing is recommended (NSF® compliant) between the filter kit assembly and

the brewer. NSF® compliant fittings such as High Density Polypropylene type

are recommended.

Continued

K-2500™ BREWER

WATER HOOKUP, CONT.

5. Connect a stem elbow fitting to the IN port of the filter kit assembly by

pushing the stem elbow fitting into the previously attached adapter. Push

firmly until the connection is secure. Secure LLDPE tubing to the stem

elbow fitting in the same fashion and connect it to the

local water supply.

6. You may wish to install a shut-off valve between the water source and

the Omnipure KQ8A water filter. To do this, cut some LLDPE tubing to

the needed size and connect it by pushing the tubing into the shut-off

valve until secure.

7. Connect a long length of tubing to the OUT port of the filter kit

assembly. Do not connect the brewer yet.

NOTE: The Omnipure KQ8A Water Filter needs an initial flush to clear any

carbon deposit.

8. Place the open end of the long length of tubing in a container or sink.

9. Turn on water supply and allow at least four gallons of water to flush

through the filter. Turn off water supply.

10. Cut the tubing to the length needed and connect a stem elbow fitting

to the cut end of tubing. Thread the ¾" female garden hose connector

onto the brewer inlet valve located at the lower rear of the brewer.

Push the stem elbow fitting into the connector until secured firmly.

Then, turn on the water supply.

NOTE: Water and waste piping and connections must comply with the

latest code from the International Code Council (ICC) or International

Association of Plumbing and Mechanical Officials (IAPMO).

Threaded

Straight

Adapter (2x)

Filter Mounting

Bracket

Screws (4x)

IN Port

3/4" Female Garden

Hose Connector

Shut-off Valve

LLDPE Tubing

Stem

Elbow

Fitting

(3x)

OUT Port

For plumbing instructions video:

commercial.keurig.com/training.

Continued

K-2500™ BREWER

WATER HOOKUP, CONT.

Installing the Reservoir

If you have purchased the K-2500™ Water Reservoir Kit, follow the simple instructions below to get it installed.

NOTE: Rinse the reservoir with clean water prior to use.

Remove

Locking

Screw

To install the Water Reservoir Kit,

first remove the locking screw.

When facing the rear of the

brewer, the screw is located on

the bottom right corner. Save the

screw and set it aside; you will

need it in Step 3.

Insert Dock

Slide the dock into the left-hand

side of the brewer until it clicks into

place; the “click” indicates that it is

properly connected.

Place Reservoir

Fill the reservoir with water up to the

MAX fill line, then place the reservoir

on the dock.

Secure Dock

Secure the dock to the brewer by

replacing the locking screw from

Step 1.

NOTE: If it is difficult to reinsert

the screw, gently nudge the

dock closer to the brewer while

tightening the screw. This should

assist the screw to catch so the

dock can be fully attached.

Please DO NOT skip this step.

Failure to secure the dock with the

screw can cause leakage issues.

42 3

For reservoir installation video:

commercial.keurig.com/training.

K-2500™ BREWER

BEFORE YOU BREW

Power On

Locate the power switch on the

back of the brewer and turn the

brewer ON.

Power On

Locate the power switch on the

back of the brewer and turn the

brewer ON.

Confirm Water Supply

If the water supply is already hooked

up and water is turned on, the

brewer’s touch screen will display

“Filling hot water tank...” and will

automatically begin to fill the internal

hot water tank.

If the water is not hooked up or

turned on, the brewer’s touch screen

will display “Please connect the

brewer to a water source” as shown

above. Make sure the brewer is

plumbed and the water supply is on

in order to proceed.

Confirm Water Supply

If the water reservoir has a sufficient

amount of water, the brewer’s touch

screen will display “Filling hot water

tank...” and will automatically begin

to fill the internal hot water tank.

If there is not enough water, the

message displayed will be “Add

water” as shown above. Make sure

the reservoir is filled to the MAX line

in order to proceed.

Whether your brewer is plumbed or has the optional K-2500™ Water Reservoir Kit installed, you will follow the same steps to get brewing. However, you

may see different messages displayed on the touch screen, depending on which water source is installed.

Plumbed brewer:

Brewer with reservoir:

Add water

FRANÇAIS

ESPAÑOL

Continued

K-2500™ BREWER

BEFORE YOU BREW, CONT.

Heat Up

Once the brewer fills the internal hot

water tank, it will begin heating the

water. The heating process will take

about three minutes. During this

time, the brewer’s touch screen will

display “Heating...”

Cleansing Brew

When prompted to select your

beverage, press 12 oz and then Brew

o start the cleansing brew. When

the cleansing brew is complete,

discard the hot water from the mug.

The brewer will enter its idle state

and will be ready to brew your first

K-Cup® pod.

Lift & Lower

Place a mug on the drip tray plate

and then fully raise the handle.

Lower the handle to close the lid

over the K-Cup® pod holder.

NOTE: A K-Cup® pod should not be

used for this step.

53 4

Plumbed brewer shown

CAUTION:

During the brewing process, there

is extremely hot water passing

through the K-Cup® pod holder. To

avoid injury, do not lift the handle

during the brewing process.

Heating...

K-2500™ BREWER

BREW YOUR FIRST CUP

Place Mug & Pod

Place a mug on the drip tray plate.

Lift the handle, and place a K-Cup®

pod in the K-Cup® pod holder.

NOTE: Do not remove the foil lid on

the K-Cup® pod.

Close Lid

Lower the handle completely to

close the lid.

NOTE: Closing the lid is a signal

to the brewer that you are ready

to begin a brew cycle. Your brew

options will not display unless the

lid is fully closed.

Select Your Brew

The display will show a choice of

4, 6, 8, 10, and 12 oz brew sizes, as

well as an option to brew on Strong.

Select your brew size by pressing the

corresponding button on the touch

screen. You may choose to press

the Strong button to increase the

strength of your brew either before

or after selecting your brew size.

Brew & Enjoy!

When your desired selections are

highlighted in yellow, press the

Brew button. Brewing is complete

when you see the display ”Enjoy

your beverage!”

3 4

Brewer with reservoir shown

K-2500™ BREWER

BREWER FEATURES & CONTROLS

Brewer Features

Strong Brew increases the strength and bold taste of your coffee’s flavor.

For bolder coffee, press the Strong button so it is highlighted in yellow,

and select your brew size.

Commercial Rating ensures that the K-2500™ brewer will stand up to

the demands of your coffee station. Enjoy the convenience of a touch

screen, an industrial easy-grip handle, and a plumbed water tank for

back-to-back brewing.

Brewing Iced Beverages: Fill a 16-oz cup (do not use glass) to the top with

ice and place a K-Cup® pod in the K-Cup® pod holder. Select your brew

size—we recommend selecting 6 oz or 8 oz on Strong. Press Brew!

High Altitude Brewing: When brewing at higher altitudes (over 5,000

feet), please enable the High Altitude Brewing Mode on your brewer. To

enable this mode, you will need to access the Technician menu in Technician

Mode. For more information on Technician Mode, please contact your

Keurig® Authorized Distributor.

Travel Mug Friendly: Remove the drip tray

to accommodate most travel mugs.

Menu Controls

To enter the Menu Mode, press the icon in the

upper right hand corner. The menu will display two

admin roles: “Manager” and “Technician”.

To enter the Manager Mode, touch the button and

enter the passcode (23456). For more information on

the Technician Mode, please contact your Keurig®

Authorized Distributor.

Once the manager menu is accessed, you will see the

display screens in the following order:

Language

You can change the default language to either Spanish or French if English

is not your primary language. To temporarily change the language for a

single brew, simply press the button for your language of choice on the

touch screen while it’s in its idle state.

Units

Change between ml (mililiters) and oz (ounces) for volume measurement.

Brew Settings

Select which cup sizes you want the brewer to dispense. Five brew sizes

are available: 4, 6, 8, 10, and 12 oz. You may disable up to four cup sizes, as

well as select your default cup size and brew strength.

Sleep Settings

Change the number of minutes the screensaver runs before the screen

goes to sleep.

Screensaver

You can select multiple images to use as a screensaver, as well as

the duration for each image and the number of minutes before the

screensaver starts.

See the “Adding Screensaver Images” section to add custom images to

your screensaver slide show.

Brew History

Displays the number of brews the brewer has performed, both as a total

and by brew size. This cannot be reset.

Password

Choose to enable or disable passcode protection.

Select Admin Role

Manager

Technician

ABOU T

Continued

K-2500™ BREWER

BREWER FEATURES & CONTROLS, CONT.

Custom images may be added to your K-2500™ brewer to personalize the screensaver slide show. When adding photo files, the file size must be smaller

than 300k and the extension must be written as .jpeg. If it is written as .JPEG, it will not be read correctly by the brewer.

The USB flash drive should be inserted into the brewer before selecting the Screensaver option on the Manager menu.

CAUTION: Do not remove the USB flash drive while in the Screensaver menu. Only remove the flash drive once images have fully downloaded and you

have exited Menu Mode.

Insert Flash Drive

Insert a USB flash drive into the

back of the brewer.

NOTE: The flash drive must not be

encrypted or password protected,

and should be formatted in FAT32

file system.

Adding Screensaver Images

Enter Manager Menu

See the “Menu Controls” section

for instructions on accessing the

Manager menu.

Select the Screensaver button.

Image Selection

Select the Image Selection button.

Add Image

Touch any available Add Image

button.

1 2 3 4

Continued

K-2500™ BREWER

BREWER FEATURES & CONTROLS, CONT.

Choose Image

Choose an image from the flash

drive you would like to add and

touch Add Selected Image. Repeat

for each additional image to be

added.

NOTE: If your image does not

appear, check that your USB drive

is formatted correctly in FAT32,

meets the image size and naming

guidelines, and the images are in

the top (root) directory of the flash

drive.

Adding Screensaver Images, cont.

Select New Image(s)

Go back to the Image Selection

screen, select your new image(s)

to be part of the screensaver slide

show. Selected slide show images

will have a yellow border.

Remove Images

Only images that were added using

a flash drive can be removed.

From the Image Selection screen,

touch the Delete Images button.

Delete Images

By selecting one or more images to

delete, the Delete Selected button

becomes active. Touch to remove

the selected images.

5 6

7 8

K-2500™ BREWER

Regular cleaning keeps your brewer running smoothly. Always be sure to

turn off and unplug your brewer before cleaning.

CAUTION: Parts are not dishwasher safe.

Brewer Exterior

Keep your Keurig® brewer looking its best by cleaning the exterior from time

to time. Just clean with a paper towel and a non-vinegar glass cleaner.

Never immerse the brewer in water or other liquids.

Water Reservoir & Reservoir Lid

The water reservoir lid and water reservoir

should be cleaned periodically with a damp,

soapy, non-abrasive cloth. Rinse the reservoir

thoroughly after cleaning. This will ensure

that no cleaning solution remains in the area

as it may contaminate the water supply.

After rinsing, fill the reservoir with clean

water and return it to the brewer.

Do not dry the inside of the water reservoir

with a cloth as lint may remain. The water

reservoir lid and water reservoir should not

be put into the dishwasher.

Drip Tray

The drip tray can hold up to 10 ounces of

overflow and should be emptied and

cleaned occasionally.

NOTE: The drip tray and plate are not

dishwasher safe.

To remove, slide it toward you, keeping it level

to avoid spilling. Clean with a damp, soapy,

lint-free, non-abrasive cloth.

K-Cup

Pod Holder

Lift the lid handle to access the K-Cup® pod

holder. To remove the K-Cup® pod holder from

the brewer, pull forward on the back of the

K-Cup® pod holder to release. Then, lift it up to

remove. After cleaning, align the K-Cup® pod

holder with the opening, using the two front

ribs as a guide, and press it down to snap it

into place.

CAUTION: There are sharp needles that puncture the K-Cup® pod above the

K-Cup® pod holder and in the bottom of the K-Cup® pod holder. To avoid risk

of injury, do not put your fingers in the K-Cup® pod holder.

NOTE: Used K-Cup® pod should be removed from the K-Cup® pod holder after

brewing, or as part of the daily cleaning routine.

Funnel

The funnel can be removed from the K-Cup®

pod holder for cleaning by twisting it until it

pops off. To replace it, orient the snaps to the

indents and just snap it back onto the K-Cup®

pod holder.

Exit Needle

The exit needle is

located on the inside bottom of the

K-Cup® pod holder.

To clean the needle: Remove the pod holder

assembly and detach the funnel. Then, locate

the exit needle and insert a straightened paper

clip into the needle hole to loosen any coffee

grounds.

BREWER CARE

Continued

General Cleaning & Care

K-2500™ BREWER

BREWER CARE, CONT.

Entrance Needle

The entrance needle is

located on the underside of the lid.

To clean the needle: With one hand, lift

and hold the brewer handle in the raised

position; with your other hand, carefully

insert a straightened paper clip into the hole

and gently move the paper clip around to

loosen any coffee grounds. Lower the handle

completely and run two cleansing brews.

Do not insert a K-Cup® pod during the

cleansing process.

Puncture Mechanism (PM) Base

Remove the K-Cup® pod holder (see K-Cup®

pod holder cleaning instructions). Place

your finger in the hole in the center of the

puncture mechanism base plate and gently

pull down until it releases from the PM.

Wash the PM base plate with soap and

water and wipe the inside of the PM with a

damp cloth. Replace the PM base by gently

placing it into the bottom of the PM and

snapping it back into place. Reinstall the

K-Cup® pod holder.

Sanitizing

Keurig® recommends weekly sanitizing

of the brewer using URNEX®† Complete

Café™ Equipment Sanitizer. Follow the

instructions for cleaning and descaling

before sanitizing.

Measure 15 ml of Complete Cafe™ solution

into the provided measuring cup/lid and

add to one gallon of water

(IMAGE A).

For Plumbed Brewers:

Disconnect the water line.

Open the descale solution door and fill

the internal tank with approximately

16 ounces of the solution

(IMAGE B)

Close the descale solution door and

place a ceramic mug on the drip tray.

Do not use a paper or plastic cup.

Power the brewer on. When the

“filling hot water tank” progress bar

is complete, power the brewer off.

Add another 16 ounces of solution

and reconnect the water line.

For Water Reservoirs:

Add the full gallon of sanitizing solution

to the reservoir

(IMAGE C)

Place a ceramic mug on the drip tray.

Do not use a paper or plastic cup.

Run a 12-ounce brew cycle (do not add

a K-Cup® pod). Discard the hot contents

into a sink. Repeat this sanitizing process

three more times.

For Water Reservoirs only:

Discard remaining sanitizing solution in

the reservoir tank, rinse, and refill tank

with clean water.

Next, run four rinsing brews to remove any

additional sanitizer that may remain in the

brew path.

Allow the brewer to air dry before use.

†URNEX® is a registered trademark of Urnex Brands, LLC.

Continued

K-2500™ BREWER

BREWER CARE, CONT.

Storage

Empty the internal water tank before storing or transporting, and take

care to store your brewer in a safe and frost-free environment. Please be

sure to store your brewer in its upright position to avoid water leakage

from the internal water tank. If you store the brewer in a cold environment,

you run the risk of water freezing inside the brewer and causing damage.

When you prepare to use the brewer after storage, we recommend rinsing

the internal water tank with fresh water and running three cleansing

brews without a K-Cup® pod. Also available for purchase is the Keurig

K-Cup® Pod Deep Cleaning Kit. Please contact your Keurig Authorized

Distributor (KAD) for more information.

If you plan to move your brewer to a different location, turn the brewer off,

unplug it, and empty the internal water tank (IMAGE A).

CAUTION: Water may be hot. Allow brewer to cool down for one hour before

draining.

If your brewer has been in an environment below freezing, please be sure

to let it warm to room temperature for at least 2 hours before using.

Changing the Water Source

If you or a service technician are transitioning the brewer from a plumbed

water source to reservoir, the internal water tanks will need to be fully

drained (IMAGE A) before connecting the reservoir dock.

IMPORTANT: If transitioning from a reservoir to a plumbed water source,

the flathead screw must be replaced after the dock is removed. Do not

overtighten the screw (IMAGE B).

Regular Maintenance Schedule

CLEANING AREAS CLEANING METHOD

DAILY

Exterior components

(e.g., drip tray, water

reservoir)

Brew path

• Rinse clean reservoir and drip tray

• Remove and dispose of used pods

• Run a cleansing brew*

WEEKLY

Pod holder assembly Detach and rinse clean

QUARTERLY

Brew path and tank

Descaling**

* A cleansing brew refers to running a hot water cycle with no K-Cup® pods. Run a cleansing

brew immediately after using a pod with hot cocoa or milk ingredients. If the brewer is not

used daily, run a cleansing brew before brewing with a K-Cup® pod.

** Descaling can be conducted before and after an extended time of storage to maximize the

cleaning effectiveness.

Helpful Hints

Water quality varies greatly. If you notice an undesirable taste in your

beverage (such as chlorine or mineral tastes), we recommend using bottled

or filtered water. Do not use distilled water. You can also install a Keurig®

Water Filter to help remove water impurities and improve beverage taste.

K-2500™ BREWER

Depending on the mineral content of your water, calcium deposits or scale

may build up in your brewer. Scale is non-toxic, but if left to accumulate, can

hinder brewer performance. Calcium deposits may build up faster depending

on geographical location and water type used, making it necessary to descale

more often.

Regularly descaling your brewer helps maintain the heating element and other

internal parts that encounter water. As part of your preventative maintenance

routine, you should descale your brewer every three months, or every two

months if you are experiencing low coffee volume or slower performance.

Before you begin, you will need:

• A large ceramic mug or appropriate container for holding up to

12 oz of solution

• Fresh water

• Keurig® Descaling Solution

• Access to a sink

ADDITIONAL NOTES:

• Before beginning process, ensure that there is no K-Cup® pod in the

K-Cup® pod holder.

• You should allow approximately 75 minutes to complete the descaling

procedure.

CAUTION: Water may be hot. Allow brewer to cool down for one hour

before draining.

• If an external water filter is mounted to the back of the brewer, this will

need to be removed before beginning the descaling procedure.

The descaling procedure differs slightly between plumbed brewers and

brewers installed with the optional K-2500™ Water Reservoir Kit. Please make

sure you are following the proper steps based on which water source your

brewer uses. Watch for paragraphs beginning with the phrases For Plumbed

Brewers, For Water Reservoirs, or NOTE for... for specific instructions

pertaining to that water source.

IMPORTANT: Please read these instructions thoroughly before starting the

descaling process.

Power Off

Flip the power switch on the back

of the brewer to OFF.

For Plumbed Brewers: Keep the

main water line connected.

For Water Reservoirs: Remove the

reservoir from the brewer.

Draining the Brewer

Remove the access door on the

back of the brewer, then pull both

tubes down and remove plugs,

allowing water to drain into sink

or container.

NOTE for Water Reservoirs: If the

brewer has never been plumbed,

you may only see water draining

from one of the tubes.

After water is drained, replace

both plugs and place tubes back

into the brewer. Attach and close

the access door. This step may take

up to 5 minutes.

Continued

DESCALING

K-2500™ BREWER

DESCALING, CONT.

Adding

Descaling

Solution

For Plumbed Brewers:

Open descale solution door and fill

internal tank with approximately half

of the Keurig® Descaling Solution

(approximately 7 oz).

NOTE: The internal tank cannot hold

more than 7 oz.

Close the descale solution door.

For Water Reservoirs:

Replace the reservoir onto the

dock. Next, pour the entire bottle

of Keurig® Descaling Solution

into the empty reservoir. Fill the

empty descaling bottle with

water and add to the reservoir.

Running

Descale

Flip the power switch to ON, and

place a container under the exit

spout. The brewer will begin filling the

hot water tank. Raise the lid handle

to initiate a 12-oz cleansing brew.

Once the brew starts and a full

stream is visible exiting the brewer

(approximately 2 oz), flip the power

switch to OFF to prevent the first

cleansing brew from finishing.

This allows the solution to soak the

entire brew path. Let the brew path

soak for 30 minutes.

NOTE for Plumbed Brewers: While

the brew path is soaking, open the

descale solution door and add the

remaining descaling solution.

After soaking, flip the power switch

back to ON. Raise the lid handle

and complete two additional 12-oz

descaling brews.

Drying the Puncture

Mechanism (PM)

The PM consists of the entrance

needle (located underneath the lid)

and the exit needle (located inside

of the pod holder assembly). Allow

the PM to dry after completing all

cleansing brews. This can be done

by leaving the lid open for the PM

to air dry.

Rinsing the Brew Path

Perform at least 12 cleansing brews

to completely clear the descale

solution and residual from the brew

path. The first four will contain the

majority of the descaling solution.

The last eight should clear any

remaining solution from the walls of

the brew path.

For descaling steps video:

commercial.keurig.com/training.

x 12

min

K-2500™ BREWER

TROUBLESHOOTING

Brewer does not have power

• Plug brewer into its own grounded outlet

• Make sure that the brewer has been turned on and the touch screen

is illuminated

• Reset circuit breaker if necessary

• Plug into a different outlet

Brewer will not brew when used for the first time

• The brewer must be primed for use by filling the internal hot water

tank before the first brew

• Make sure the water supply is connected and turned on

• If your brewer has been in an environment below freezing, please

be sure to let it warm to room temperature for at least two hours

before using

Brewer will not brew

• After placing the K-Cup® pod in the K-Cup® pod holder, make sure the

handle is lowered completely

• The exit or entrance needle may be clogged

Brewer produces only a partial cup

• The exit or entrance needle may be clogged

• Clean K-Cup® pod holder if necessary and rinse under faucet

• If the brewer is alerting you to perform a “Descale,” have your Keurig®

Authorized Distributor descale the brewer

Grounds in your coffee cup

Grounds may have gathered in the exit or entrance needles and can be

cleaned using a straightened paper clip or similar tool. Refer to the exit

and entrance needle care instructions.

For any further assistance with troubleshooting, please contact your

Keurig® Authorized Distributor.

Have Questions?

We’re here to help. Visit commercial.keurig.com for step-by-step videos on

cleaning, descaling, and more.

Still Need Help?

Give us a call at 1-888-287-BREW (2739) ext. 5.

Service

Beyond these recommended cleaning, maintenance, and troubleshooting

procedures, this brewer is not user-serviceable. For service, please contact

your Keurig® Authorized Distributor.

For cleaning the needles video:

commercial.keurig.com/training.

K-2500™ BREWER

WARRANTY

Keurig Green Mountain, Inc. warrants to the original purchaser that its brewer will

be free of defects in materials or workmanship under normal use for one year from

the date of purchase. Keurig, a Keurig Authorized Distributor or Service Provider

will, at their option, repair or replace a defective brewer under this warranty

without charge upon its receipt of proof of the date of purchase. If a replacement

brewer is necessary to service this warranty, the replacement brewer may be new or

reconditioned. If a replacement brewer is sent, a new limited one-year warranty

will be applied to the replacement brewer. This warranty only applies to brewers

operated in the United States and Canada. This warranty gives the original

purchaser specific legal rights, and you may also have other rights that vary

from state to state and, in the case of Canada, from province to province. If you

obtained this brewer through sale or rental from a Keurig Authorized Distributor,

you may also want to refer to your distributor’s warranty policies. Only the use of

Keurig® K-Cup® brand pods and accessories will guarantee the proper functioning

and lifetime of Keurig® K-Cup® brewer. Any damage to or malfunction of your

brewer resulting from the use of non-Keurig® K-Cup® brand pods and accessories

may not be covered by this warranty or may result in a service fee if the damage or

malfunction is determined to be caused by such use.

What is not covered by the Limited Warranty?

THIS WARRANTY DOES NOT COVER CONSEQUENTIAL OR INCIDENTAL

DAMAGES SUCH AS PROPERTY DAMAGE AND DOES NOT COVER INCIDENTAL

COSTS AND EXPENSES RESULTING FROM ANY BREACH OF THIS WARRANTY,

EVEN IF FORESEEABLE. Some states or provinces do not allow the exclusion or

limitations of incidental or consequential damages, so the above limitation or

exclusion may not apply to you depending on the state or province of purchase.

Nor does this warranty cover damages caused by use of non-Keurig® K-Cup®

brand pods or accessories, services performed by anyone other than Keurig or

its authorized service providers, use of parts other than genuine Keurig® parts,

or external causes such as abuse, misuse, inappropriate power supply, or acts

of God.

Other Limitations

THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER EXPRESS

WARRANTY, WHETHER WRITTEN OR ORAL. IN ADDITION, KEURIG HEREBY

SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO YOUR

K-2500™ BREWER, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY

OR FITNESS FOR ANY PARTICULAR PURPOSE. Some states or provinces do not

allow disclaimers of such implied warranties or limitations on how long an implied

warranty lasts, so the above limitation may not apply to you depending on the

state or the province of purchase.

How do you obtain warranty service?

Keurig® brewers are high-quality appliances and, with proper care, are intended

to provide years of satisfying performance. However, should the need arise for

warranty servicing. simply call your Keurig Authorized Distributor (KAD) who

originally sold you the brewer or your Keurig Authorized Service Provider (KASP)

for full support. To be reconnected with your KAD or KASP, please call Keurig

at 1.888.287.2739 ext. 5.

Keurig Dr Pepper

53 South Avenue

Burlington, MA 01803

Open Source Compliance

For information on the open source compliance for this brewer, please visit

https://commercial.keurig.com/compliance.

AW0000000028 REV A