Student Refunding FAQ
What is a refund?
You may check your balance anytime by loggi
ng into your Ulink
portal. Select the
Student Service
s
tab
,
Tuition-Fees and “Account.” As financial aid is credited to your account, it is applied to all the charges
that exist on your
account. If a credit balance
remains afte
r all charges are paid,
you will be refunde
d the
amount of the credit. All refunds are made through the refund method selection you make with Nelnet
Student Choice Refunds. Once the refund
has been sent to Nelnet,
it will show up on you
r student
account as a charge to your account that creates a zero balance.
What is the difference between disbursement and refund?
A disbursement is the process in which your aid is released to the school to pay towards your
tuition and fees.
A refund is the process in which any remaining funds not used for your tuition and other
authorized expenses you owe are paid to you.
Refunds will be released to the refund method that you have selected through Nelnet (Direct
How do I select a Refund Method?
Log in to the Student Portal via ULink
Click on the Student Services Tab > Tuition-Fees > Student Refunds
In Student Center click Nelnet icon labeled “Select Refund Method.” This will direct you to the
Nelnet site.
On your first visit, follow the prompts to Create an Account with Nelnet.
After creating an account, select “Manage Refunds” to Enroll in a Refund Method.
Fill in the necessary information. Your refund will then be sent using the option you selected.
What are my options for receiving a refund?
Direct Deposit to a bank account provided by the student (2-3 business days from processed
date)
Deposit to a reloadable debit card provided by the student (2-3 business days from processed
date)
What if I don’t make a refund selection choice?
Making a refund method selection ensures you will receive your refund without a delay. No refund
method selection will result in a paper check which be sent to the mailing address on file with the
University. The University must wait 21 days to void any uncashed check for re-issue. To avoid delay we
recommend Direct Deposit.
Can I change my Refund Method after it is set up?
Yes,
you can change your Refund Metho
d through your Ul
ink portal.
Afte
r logging into Ulink > St
udent
Services > Tuition-Fees > Student Refunds.
I have a BankMobile Vibe account, can my refund go there?
The University of Louisville will cease its contractual agreement with BankMobile on March 1, 2019 to
provide University of Louisville students with refund options. If you have a BankMobile Vibe account, you