GlobalProtect and Duo

Documentation

GlobalProtect and Duo - Home Setup

Home Computer

12/11/2023

*NOTE - There are a lot of steps to take for this setup, but they all need to be taken in order to remote into your work

computer. Please follow them very carefully. On this note, it is highly recommended that you use the Duo Mobile app

on your smart phone for the two-factor authentication. If you are unable to use the Duo Mobile app, please put in a

Trackster and we will help setup an alternative option.

The first step that needs to be taken is to download and install the Duo Mobile app on your smart phone. You can find

this in the Play Store (Google phones) or the App Store (iPhones) and it should look like this (and yes, it has a low rating).

Open the Duo app and you should see a Welcome screen, touch the Setup account button.

Touch Use a QR code button.

If you are prompted about letting Duo, select Only this time

Once you have the Duo Mobile app downloaded and setup to the point of scanning for the QR code, navigate to this site

on your computer.

https://netid.colostate.edu/

At the top of the page, hover over View/Update and click on Two-Factor Authentication (Duo)

Select CSU Fort Collins Login

If prompted, sign in with your NetID username and password. You should now be prompted to use Duo. Normally

during this part of the Duo Authentication, selecting Send Me a Push would work, but with the new phone, this will not

receive the push. Instead, click on Call Me and wait for the call (please note, this is only if you kept your same number

for your new phone). Once you get the call, answer it, and push the # key on your phone to accept the Duo

authentication.

You should now see your currently registered device(s). Find your old phone in the list and click the Delete button on

the right-hand side.

Once the device(s) has been deleted, click on the Register Device button.

Fill out the information for your new phone and click the Save button.

*Note – The Device Name can be any name you wish, the Phone Number cannot have spaces in it but must be your cell

phone number, Type must be DUO mobile app, and the Platform is your best guess as to what type of phone you have.

Please note, even if the wrong platform is picked, it will correct it on the next screen.

You should now see a QR code on your monitor. At this time, point your camera from your new phone (it should still be

in the Duo Mobile app) at the QR code on your monitor and NOT at the QR code in the screenshot below and it will

Back on your phone, touch the Next button.

Leave the name as its default and touch the Save button.

On the next screen, touch the Skip button.

On the Pro Tip screen, touch the Allow notifications button.

If prompted, touch the Allow button to grant permissions for Duo to send notifications to your phone.

On the Improving your experience, touch the Turn off button.

You may get a notification that Usage data collection disabled, touch the OK button.

On the Almost there screen, touch the OK button.

Your screen should now display the Colorado State University account. If you are prompted to setup backups, just touch

No thanks. You new phone should now work with Duo.

Now that Duo is setup, we need to setup GlobalProtect on your personal computer.

1. Go to this page and log in with your eID username, password, and Duo.

a. https://gateway.colostate.edu

2. Click on the Download the GlobalProtect Agent in the top right-hand corner

3. Click on the link that says Download Windows 64…

4. Install the agent and if it prompts you for a Portal address, it will be

a. gateway.colostate.edu

b. You should be able to connect up to GlobalProtect at this point. Please note, you will need to connect

up each day in order to remote into your computer

Now that your personal computer is connected to Pulse Secure, you can remote into your work computer. To do this,

click on your start button and type in Remote Desktop Connection, before you finish typing this out, you should see the

Remote Desktop Connection app show up at the top, click on it.

*Note - BE SURE to leave your work computer on, if it is powered off, you will not be able to remote into it.

This will open up the Remote Desktop Connection window, all you need to do now is type in your computer name from

work (it should be your department name followed by your eID), for example bfs-computername.acns.colostate.edu.

Please note, the computer name must have the .acns.colostate.edu in the name or you may not be able to connect.

You can now click on the Connect button to start the remote session to your computer.

*Note – If you do not know what the name of your work computer is, on your work computer, open up File Explorer (the

same place you access the network drives) and right click on This PC and select Properties.

On this new window, about halfway down you will see your computer name displayed, be sure to write this down as this

is what you will need to type into the Remote Desktop Connection.

*Note – If you have more than one monitor on your personal computer, you can use all of them in the remote session,

all you need to do it click on the Show Options button, click on the Display tab and check the box next to Use all my

monitors for the remote session.

*Note - – If you have a home printer hooked directly into your computer, you can use it to print in the remote session,

all you need to do it click on the Show Options button, click on the Local Resources tab and check the box next to

Printers.

*Note – If you picked any of the above extra settings and connect to your work computer, the next time you remote in,

it will remember these settings, you do not need to check these each time.

You should get a popup window asking if you trust this connection, check the box next to Don’t ask me this again… and

click the Connect button.

You will now be prompted to enter in your credentials, there is a good chance that it will use your local credentials by

default, so click on the on the More choices link and select Use a different account. For the username you must have

colostate\eIDname and then you can enter your eID password, click the OK button to start up the remote session.

You will now be able to work from home using your work computer, anything you could do on your work computer, you

can now do from this remote session. When you are finished with your remote session, just click the X on the blue bar

at the top center of your remote session.

You may get a warning window, saying that your session will be disconnected but all programs will continue to run. It is

ok to click the OK button on this, but if you do not wish to see this again, check the box next to Don’t display… and click

the OK button.

*Note – If you click on your start button while in a remote session, you do have the option to power off your work

computer from home, you can even reboot it if you are having issues. But, if you do power it off, you will not be able to

start it up remotely, you would have to have someone at work start it up or come back into the office to power it back

on again. Also, when you open a remote session, you are working on your work computer, so anything you can do here

at work on your computer, you will be able to do in this remote session.