Auto Rental Collision Damage Waiver

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Your Guide to Benefit describes the benefit in effect as of

4/15/2021. Benefit information in this guide replaces any

prior benefit information You may have received. Please

read and retain for Your records. Your eligibility is

determined by Your financial institution.

Auto Rental Collision Damage

Waiver

No cardholder wants to incur the expense of repairing or replacing a rented car. But

accidents do happen, and vehicles do get stolen. No matter what happens to Your rental

car, You can be covered with Auto Rental Collision Damage Waiver. Auto Rental Collision

Damage Waiver reimburses You for damages caused by theft or collision -- up to the Actual

Cash Value of most rented cars. Auto Rental Collision Damage Waiver covers no other type

of loss. For example, in the event of a collision involving Your rented vehicle, damage to

any other driver’s car or the injury of anyone or anything is not covered. Rental periods of

fifteen (15) consecutive days within Your country of residence, and thirty-one (31)

consecutive days outside it, are both covered. (Longer rental periods, however, are not

covered.)

You are eligible for this benefit if Your name is embossed on an eligible card issued in the

United States and You use it to initiate and complete Your entire car rental transaction. Only

You as the primary car renter and any additional drivers permitted by the Rental Car

Agreement are covered.

How Auto Rental Collision Damage Waiver works with other insurance

Auto Rental Collision Damage Waiver covers theft, damage, valid loss-of-use charges

imposed and substantiated by the auto rental company, administrative fees and reasonable

and customary towing charges, due to a covered theft or damage to the nearest qualified

repair facility.

If You do have personal automobile insurance or other insurance that covers theft or

damage, this benefit reimburses You for the deductible portion of Your car insurance or

other insurance, along with any unreimbursed portion of administrative and loss-of-use

charges imposed by the car rental company, as well as reasonable towing charges while the

car was Your responsibility.

If You do not have personal automobile insurance or any other insurance, the benefit

reimburses You for covered theft, damage, or administrative and loss-of-use charges

imposed by the rental company, as well as reasonable towing charges that occur while You

are responsible for the vehicle.

If You are renting outside of Your country of residence, the coverage provided under this

benefit is primary and reimburses You for covered theft, damage, or administrative and

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loss-of-use charges imposed by the rental company, as well as reasonable towing charges

that occur while You are responsible for the vehicle.

How to use Auto Rental Collision Damage Waiver

1. Use Your card to initiate and complete Your entire car rental transaction.

2. Review the auto rental agreement and decline the rental company’s collision damage

waiver (CDW/LDW) option, or a similar provision, as accepting this coverage will

cancel out Your benefit. If the rental company insists that You purchase their

insurance or collision damage waiver, call the Benefit Administrator for

assistance at 1-800-348-8472. Outside the United States, call collect at 1-

804-673-1164.

Before You leave the lot, be sure to check the car for any prior damage.

This benefit is in effect during the time the rental car is in Your (or an authorized driver’s)

control, and it terminates when the rental company reassumes control of their vehicle.

This benefit is available in the United States and most foreign countries (with the

exception of Israel, Jamaica, the Republic of Ireland or Northern Ireland). However,

this benefit is not available where precluded by law, or where it’s in violation of the territory

terms of the auto rental agreement, or when prohibited by individual merchants. Because

regulations vary outside the United States, check with Your auto rental company

and the Benefit Administrator before You travel, to be sure that Auto Rental

Collision Damage Waiver will apply.

Vehicles not covered

Certain vehicles are not covered by this benefit, they consist of: expensive, exotic, and

antique cars; cargo vans; certain vans; vehicles with an open cargo bed; trucks;

motorcycles; mopeds; motorbikes; limousines; and recreational vehicles.

Examples of expensive or exotic cars are the Alfa Romeo, Aston Martin, Bentley, Corvette,

Ferrari, Jaguar, Lamborghini, Lotus, Maserati, Maybach, McLaren, Porsche, Rolls Royce, and

Tesla. However, selected models of Audi, BMW, Mercedes-Benz, Cadillac, Infiniti, Land

Rover, Lexus, Lincoln, and Range Rover are covered.

An antique car is defined as one that is over twenty (20) years old, or one that has not been

manufactured for ten (10) years or more.

Vans are not covered. But those designed as small-group transportation vehicles (seating

up to nine (9) people, including the driver) are covered.

If You have questions about a specific vehicle’s coverage or organization where

the vehicle is being reserved, call the Benefit Administrator at 1-800-348-8472, or

call collect outside the United States at 1-804-673-1164.

Related instances & losses not covered

 Any obligation You assume under any agreement (other than the deductible on Your

personal auto policy)

 Any violation of the auto rental agreement or this benefit

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 Injury of anyone, or damage to anything, inside or outside the Rental Vehicle

 Loss or theft of personal belongings

 Personal liability

 Expenses assumed, waived, or paid by the auto rental company, or its insurer

 The cost of any insurance, or collision damage waiver, offered by or purchased

through the auto rental company

 Depreciation of the Rental Vehicle caused by the incident including, but not limited

to, “diminished value”

 Expenses reimbursable by Your insurer, employer, or employer’s insurance

 Theft or damage due to intentional acts, or due to the driver(s) being under the

influence of alcohol, intoxicants, or drugs, or due to contraband, or illegal activities

 Wear and tear, gradual deterioration, or mechanical breakdown

 Items not installed by the original manufacturer

 Damage due to off-road operation of the Rental Vehicle

 Theft or damage due to hostility of any kind (including, but not limited to, war,

invasion, rebellion, insurrection, or terrorist activities)

 Confiscation by authorities

 Vehicles that do not meet the definition of covered vehicles

 Rental periods that either exceed, or are intended to exceed, fifteen (15) consecutive

days, within Your country of residence, or thirty-one (31) days outside Your country

of residence

 Leases and mini leases

 Theft or damage as a result of the authorized driver’s and/or cardholder’s lack of

reasonable care in protecting the Rental Vehicle before and/or after damage or theft

occurs (for example, leaving the car running and unattended)

 Theft or damage reported more than forty-five (45) days* after the date of the

incident

 Theft or damage for which a claim form has not been received within ninety (90)

days* from the date of the incident

 Theft or damage for which all required documentation has not been received within

three hundred and sixty-five (365) days after the date of the incident

 Theft or damage from rental transactions that originated in Israel, Jamaica, the

Republic of Ireland, or Northern Ireland

 Losses caused by or resulting from a Cyber Incident

*Not applicable to residents in certain states

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Filing a claim

It is Your responsibility as a cardholder to make every effort to protect Your Rental Vehicle

from damage or theft. If You have an accident, or Your Rental Vehicle has been stolen,

immediately call the Benefit Administrator at 1-800-348-8472 to report the incident,

regardless of whether Your liability has been established. Outside the United States, call

collect at 1-804-673-1164.

You should report the theft or damage as soon as possible but no later than forty-five

(45) days from the date of the incident.

The Benefit Administrator reserves the right to deny any claim containing charges that

would not have been included, if notification occurred before the expenses were incurred.

Thus, it’s in Your best interest to notify the Benefit Administrator immediately after an

incident. Reporting to any other person will not fulfill this obligation.

What You must submit to file a claim

At the time of the theft or damage, or when You return the Rental Vehicle, ask Your car

rental company for the following documents:

 A copy of the accident report form

 A copy of the initial and final auto rental agreements (front and back)

 A copy of the repair estimate and itemized repair bill

 Two (2) photographs of the damaged vehicle, if available

 A police report, if obtainable

 A copy of the demand letter which indicates the costs You are responsible for and

any amounts that have been paid toward the claim

Submit all of the above documents from the rental company, along with the following

documents, to the Benefit Administrator:

 The completed and signed Auto Rental Collision Damage Waiver claim form

(Important: This must be postmarked within ninety (90) days* of the theft or

damage date, even if all other required documentation is not yet available – or Your

claim may be denied).

 A copy of Your monthly billing statement (showing the last 4 digits of the Account

number) demonstrating that the entire rental transaction was made on Your eligible

Account.

 A statement from Your insurance carrier (and/or Your employer or employer’s

insurance carrier, if applicable), or other reimbursement showing the costs for which

You are responsible, and any amounts that have been paid toward the claim. Or, if

You have no applicable insurance or reimbursement, a statement of no insurance or

reimbursement is required.

 A copy of Your primary insurance policy’s Declarations Page (if applicable) to confirm

Your deductible (This means the document(s) in Your insurance policy that lists

names, coverages, limits, effective dates, and deductibles).

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 Any other documentation required by the Benefit Administrator to substantiate the

claim.

Finally, please note that all remaining documents must be postmarked within three hundred

and sixty-five (365) days* of the theft or damage date or Your claim may be denied.

*Not applicable to residents of certain states.

For faster filing, or to learn more about Auto Rental Collision Damage Waiver, visit

www.eclaimsline.com

Finalizing Your claim

Your claim will typically be finalized within 15 (fifteen) days, after the Benefit Administrator

has received all the documentation needed to substantiate Your claim.

Transference of claims

Once Your claim has been paid, all Your rights and remedies against any party in regard to

this theft or damage will be transferred to the Benefit Administrator, to the extent of the

cost of payment made to You. You must give the Benefit Administrator all assistance as may

reasonably be required to secure all rights and remedies.

Definitions

Account means Your credit or debit card Accounts.

Actual Cash Value means the amount a Rental Vehicle is determined to be worth based on

its market value, age and condition at the time of loss.

Computer Programs means a set of related electronic instructions which direct the

operations and functions of a computer or device connected to it, which enable the

computer or device to receive, process, store, retrieve or send data.

Cyber Incident means any of the following acts:

a) unauthorized access to or use of Your Digital Data or Rental Vehicle;

b) alteration, corruption, damage, reduction in functionality, manipulation,

misappropriation, theft, deletion, erasure, loss of use or destruction of Your Digital

Data or Rental Vehicle;

c) transmission or introduction of a computer virus or harmful code, including

ransomware, into or directed against Your Digital Data or Rental Vehicle;

d) restriction or inhibition of access to or directed against Your Digital Data or Rental

Vehicle;

e) computer errors, including human operating error or omission; power failure, surge,

or diminution of electronic systems; or mistakes in legitimate electronic code or

damage from code installed on a Rental Vehicle during the manufacturing process,

upgrade process, or normal maintenance

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Digital Data means information, concepts, knowledge, facts, images, sounds, instructions,

or Computer Programs stored as or on, created or used on, or transmitted to or from

computer software (including systems and applications software), on hard or floppy disks,

CD-ROMs, tapes, drives, cells, data processing devices or any other repositories of computer

software which are used with electronically controlled equipment. Digital Data shall include

the capacity of a Rental Vehicle to store information, process information, and transmit

information over the Internet.

Eligible Person means a cardholder who pays for their auto rental by using their eligible

Account.

Rental Car Agreement means the entire contract an eligible renter receives when renting

a Rental Vehicle from a rental car agency which describes in full all of the terms and

conditions of the rental, as well as the responsibilities of all parties under the contract.

Rental Vehicle means a land motor vehicle with four or more wheels as described in the

participating organization’s disclosure statement which the eligible renter has rented for the

period of time shown on the Rental Car Agreement and does not have a manufacturer’s

suggested retail price exceeding the amount shown on the participating organization’s

disclosure statement

You or Your means an Eligible Person who uses their eligible card to initiate and complete

the rental car transaction.

Additional provisions for Auto Rental Collision Damage Waiver

 Signed or pinned transactions are covered as long as You use Your eligible Account

to secure the transaction.

 You shall do all things reasonable to avoid or diminish any loss covered by this

benefit. This provision will not be unreasonably applied to avoid claims.

 If You make any claim knowing it to be false or fraudulent in any respect, no

coverage shall exist for such claim, and Your benefit may be cancelled. Each

cardholder agrees that representations regarding claims will be accurate and

complete. Any and all relevant provisions shall be void in any case of fraud,

intentional concealment, or misrepresentation of material fact.

 No legal action for a claim may be brought against the Provider until sixty (60) days

after the Provider receives Proof of Loss. No legal action against the Provider may be

brought more than two (2) years after the time for giving Proof of Loss. Further, no

legal action may be brought against the Provider unless all the terms of the Guide to

Benefits have been complied with fully.

 This benefit is provided to eligible cardholders at no additional cost. The terms and

conditions contained in this Guide to Benefits may be modified by subsequent

endorsements. Modifications to the terms and conditions may be provided via

additional Guide to Benefits mailings, statement inserts, statement messages or

electronic notification. The benefits described in this Guide to Benefits will not apply

to cardholders whose Accounts have been suspended or cancelled.

 Termination dates may vary by financial institutions. Your financial institution can

cancel or non-renew the benefits for cardholders, and if they do, they will notify You

at least thirty (30) days in advance. Indemnity Insurance Company of North America

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(“Provider”) is the underwriter of these benefits and is solely responsible for its

administration and claims. The Benefit Administrator provides services on behalf of

the Provider.

 After the Benefit Administrator has paid Your claim, all Your rights and remedies

against any party in respect of this claim will be transferred to the Benefit

Administrator to the extent of the payment made to You. You must give the Benefit

Administrator all assistance as may reasonably be required to secure all rights and

remedies.

 This benefit does not apply to the extent that trade or economic sanctions or other

laws or regulations prohibit the provision of insurance, including, but not limited to,

the payment of claims.

For more information about the benefit described in this guide, call the Benefit

Administrator at 1-800-348-8472, or call collect outside the U.S. at 1-804-673-

1164.

FORM #ARCDW – 2021 (Stand 04/21) ARCDW-O