Owner's Manual | TurboChef

Owner’s Manual

       

For further information, call

800.90

TURBO

+1 214.379.6000

Original Instructions

The information contained in this manual is important for the proper installation, use, maintenance,

and repair of this oven. Follow these procedures and instructions to help ensure satisfactory baking

results and years of trouble-free service.

Errors – descriptive, typographic, or pictorial – are subject to correction. Specifications are subject to

change without notice.

Please carefully read this manual and retain it for future reference.

Important Safety Instructions

General Safety Information i

Reducing Fire Risk i

Grounding Instructions ii

Power Cord Replacement or Removal ii

Protective Earth (Ground) Symbol ii

Equipotential Bonding Symbol ii

Specifications and Installation

Theory of Operation 1

Features 1

Dimensions 1

Certifications 2

Oven Construction 2

Electrical Specifications 2

Installation 2

Unpacking Instructions 2

Installation Warnings - Read Before Lifting Oven 2

Lifting and Placing the Oven 3

Installation Near Open Heat Source 3

Oven Restraint Kit 4

ChefComm Pro® 4

ChefComm Limited

Date and Time Prompt 4

Voltage Selection 4

Ventilation 4

Oven Maintenance

Daily Maintenance 5

Weekly Maintenance 7

Oven Controls 9

Cooking

Menu Cook Mode 10

Manual Cook Mode 12

Table of Contents

Info Mode

Information Screen 13

Counters Screen 13

Counters Screen - Fault Log 13

Options Screen 14

Options Screen - Editing 14

Options Screen - Cook More 14

Options Screen - Load Menu 14

Options Screen - VAC 14

Options Screen - Demo Mode 14

Options Screen - Manual Cooking 14

Options Screen - Diagnostic Mode 14

Options Screen - F2 Bypass 14

Settings Screen 14

Settings Screen - Temperature Measurement 14

Settings Screen - Language 14

Settings Screen - WiFi Network 15

Settings Screen - Volume 15

Settings Screen - Date 15

Settings Screen - Time 16

Service Screen 16

MFG Screen 16

Edit Mode

Edit Set Temperature 16

Edit Item Settings and Menu/Group/Item Names 16

Loading and Saving Menus 18

Troubleshooting 19

North America Limited Warranty 21

International Limited Warranty 23

This Page Left Intentionally Blank

SAFETY INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONS

WARNING: When operating this oven, strictly adhere to the following safety precautions to reduce the risk

of burns, electric shock, fire, injury, damage to oven or property near oven.

GENERAL SAFETY INFORMATION



Read all instructions before using this appliance.



This appliance must be grounded. Connect only to a properly grounded outlet. See “Grounding

Instructions” on page ii.



Install or locate this appliance only in accordance with the provided installation instructions.



This appliance should be serviced by qualified service personnel only. Contact the nearest authorized

service facility for examination, repair, or adjustment.



Keep the cord away from heated surfaces.

  use corrosive chemicals or vapors in this appliance; it is not designed for industrial/laboratory use.

  allow children to use this appliance.

  operate this appliance if it has a damaged cord or plug, is not working properly, or has been

damaged or dropped. See “Power Cord Replacement” found on page ii.

  cover or block any openings on this appliance.

  store this appliance outdoors.

  use this product near water (e.g., near a kitchen sink, in a wet basement, near a swimming pool).

  immerse the cord or plug in water.

  let the cord hang over the edge of a table or counter.

  use a water jet for cleaning.

: Due to the nature of the appliance, the floors around it may be slippery.

This appliance is not to be used by children or persons with reduced physical, sensory or mental

capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction.

REDUCING FIRE RISK



If materials inside the oven ignite, keep the oven door closed, turn the oven off, and disconnect the

power cord or shut off power at the fuse or circuit breaker panel.



If smoke is observed, switch off or unplug the oven. Keep the doors closed to stifle any flames.

  use the cook cavity for storage purposes.

  overcook food. Carefully attend to the oven if paper, plastic, or other combustible materials are

placed inside the oven to facilitate cooking.

  leave paper products, cooking utensils, or food in the cavity when the oven is not in use.

SAFETY INSTRUCTIONS

GROUNDING INSTRUCTIONS

 is appliance must be grounded. In the event of an electrical short circuit, grounding reduces the risk of

electric shock by providing an escape wire for the electric current. This oven is equipped with a cord that has

a grounding wire with a grounding plug, which must be plugged into an outlet that is properly installed and

grounded. Consult a qualified electrician or serviceman if uncertain about the ability to follow grounding

instructions or if in doubt as to whether the appliance is properly grounded.

  use an extension cord. If the power cord is too short, have a qualified electrician or

serviceman install an outlet near the appliance.

WARNING: Improper grounding can result in risk of electric shock.

POWER CORD REPLACEMENT OR REMOVAL

If the power cord is damaged, it must be replaced by the manufacturer, its service agent, or a similarly

qualified person.

WARNING: If the oven is unplugged during service or maintenance, the user must be able to access and

see the plug at all times to ensure that the oven remains unplugged. The plug must remain near the oven

and cannot be placed behind another appliance or in another room.

PROTECTIVE EARTH (GROUND) SYMBOL

This symbol identifies the terminal which is intended for connecting an external conductor for

protection against electric shock in case of a fault, or the terminal of a protective earth (ground)

electrode.

EQUIPOTENTIAL BONDING SYMBOL

This symbol identifies the terminals which, when connected together, bring the various parts of an

equipment or of a system to the same potential, not necesarily being the earth (ground) potential,

e.g. for local bonding.

SAVE THESE INSTRUCTIONS

SPECIFICATIONS AND INSTALLATION

Theory of Operation

Utilizing TurboChef’s patented technology to rapidly

cook food without compromising quality, the Double

Batch oven provides superior cooking performance

while requiring minimal space and energy consump-

tion. The oven circulates impinged air at speeds of up

to 60 mph to create high heat transfer rates and reduce

cook time. The technology includes utilizing a variable

speed blower, oscillating rack, and catalytic converter,

resulting in minimal energy input, high food quality,

and UL®-certified ventless operation (see page 4 for

details).

This manual includes instructions for installing,

cleaning, and operating Double Batch ovens. If you

have questions that are not addressed in this manual,

contact Customer Support at 800.90TURBO (+1

214.379.6000) or your Authorized Distributor.

Features

- Simple and intuitive touch controls

- Multi-language user interface

- Variable-speed High h recirculating air impingement

system

- Oscillating rack for high heat transfer without spotting

- Half-sheet pan/16-inch pizza capacity

- Stackable design (requires stacking kit)

- Smart menu system capable of storing up to 800

recipes: 400 recipes per cavity

- Built-in self diagnostics for monitoring oven

components and performance

- USB and Wi-Fi ready

Dimensions

Oven Dimensions

Height (single oven): 23.2” (589 mm)

Height (stacked ovens): 46.4” (1,179 mm)

Width: 27.7” (704 mm)

Depth (door closed): 31.7” (806 mm)

Depth (door open): 35.6” (903 mm)

Weight: 262 lb. (119 kg)

Cook Cavity Dimensions

Height: 3.3” (84 mm)

Width: 18.1” (318 mm)

Depth: 17.07” (434 mm)

Volume: 0.59 cu.ft. (16.7 liters)

Clearances

Top: 2” (51 mm)

Sides: 2” (51 mm)

Figure 1: Double Batch Oven Dimensions

1 in.

(25 mm)

1 in.

(25 mm)

27.7 in.

(704 mm)

27.7 in.

(704 mm)

46.4 in.

(1,179 mm)

23.2 in.

(589 mm)

2.5 in.

(62 mm)

3.1 in.

(80 mm)

26.1 in.

(664 mm)

28.6 in.

(726 mm)

31.7 in.

(806 mm)

23.2 in.

(589 mm)

26.1 in.

(664 mm)

28.6 in.

(726 mm)

35.6 in.

(903 mm)

2.5 in.

(62 mm)

7 in.

(177 mm)

SPECIFICATIONS AND INSTALLATION

Certifications

cULus, UL EPH, FDA

Oven Construction

Exterior

- Stainless steel front, top, and sides

- Rubber seal for surface mounting

Interior

- 304 stainless steel

- Two fully insulated cook chambers

- Top and bottom jetplates

Electrical Specifications

TurboChef recommends a Type D circuit breaker

for all installations outside the United States.

Single Phase

US/Canada: 208/240 VAC*, 60 Hz, 45 A, 10.6 kW

3 Phase Delta

US/Canada: 208/240 VAC*, 60 Hz, 30 A, 10.6 kW

* US/Canada models include a voltage sensor

that detects 208 or 240 VAC, but does not com-

pensate for lack-of or over-voltage installations.

Installation

Install or locate this appliance only in accordance

with the instructions below.

Unpacking Instructions

1. Remove the oven from its packaging.

2. Before discarding, check the packaging

thoroughly for accessories and literature.

NOTE: Packaging may also be retained in case the

oven may at some point be shipped somewhere

else or returned to the manufacturer.

3. Check the cook cavities thoroughly for

accessories and literature.

4. Discard any packaging in the cook cavities.

Installation Warnings - Read Before Lifting Oven

WARNING: The Double Batch oven weighs

approximately 262 lb. (119 kg). Never lift

with fewer than two people.

WARNING: Never lift the oven from the

front and rear or by the door handles. Doing

so will cause the doors to misalign, resulting in

a non-warranty service call.

WARNING: The oven must be properly

placed on a food station at all times.

TurboChef will not recognize a fallen oven as

a warrantable claim and is not liable for any

injuries that may result.

WARNING: This oven is not intended for

built-in installation (i.e., installing the oven in

any structure that surrounds the oven by five

or more sides). Be sure to provide a minimum

of 2” (51 mm) clearance for all sides and 2”

(51 mm) clearance for the top.

WARNING: This oven is intended to be

stacked only with the appropriate hardware.

Contact TurboChef for details.

SPECIFICATIONS AND INSTALLATION

Lifting and Placing the Oven

1. Prepare a surface at least 28.6” (726 mm) deep

and capable of supporting 262 lb. (119 kg).

2. Position one or more persons at the left and

right sides of the oven.

3. Place hands under the oven and lift.

4. Place the oven on the prepared surface,

ensuring no edges are hanging off the sides.

5. Ensure the oven rack is properly installed.

When properly installed, the rack rests on

oscillating pins.

6. Plug in the oven.

Installation Near Open Heat Source

When placing a TurboChef oven near an open

heat source (Figure 2), strictly adhere to the

following:

- If the oven is being placed near a grill or stove,

a divider must exist between the oven and the

open heat source, with a minimum of 6” (152

mm) between the oven and the divider.

- If the oven is being placed near a fryer, a

divider must exist between the oven and fryer,

with a minimum of 12” (305 mm) between

the oven and the divider.

- The height of the divider must be greater

than or equal to the height of the oven

(23.2” or 589 mm).

- Verify the oven location has a minimum 2”

(51 mm) clearance on top and a minimum 2”

(51 mm) clearance on each side.

Figure 2: Installation Near Open Heat Source

Grill

Partition

Height Equal to

Oven Height

6”

(152 mm)

Minimum

12”

(305 mm)

Minimum

Deep Fryer

Counter Top / Table

Partition

Height Equal to

Oven Height

SPECIFICATIONS AND INSTALLATION

Oven Restraint Kit

Part Number: TC3-0242

WARNING: The Oven Restraint Kit will

not prevent the oven from falling off a

countertop if the oven is pulled off or

allowed to slide off the edge. Installation

instructions are included with the kit.

ChefComm Pro®

ChefComm Limited™

Part Number: CON-7016

ChefComm Limited™ is a “read-and-transfer only”

version of ChefComm Pro® that helps ensure menu

settings are easy to distribute, while preventing them

from being altered at the store level.

Date and Time Prompt

The oven maintains a data log that contains valuable

information about the operation of the oven, including

faults, items cooked, and other events. An accurate

date and time are important for the data log. If the

oven loses the date and time as a result of prolonged

disconnection from power, a prompt will alert the

operator to set the date and time. The prompt will

only occur whenever power is cycled. If bypassed, the

operator must update the date and time from the Info

Mode Settings screen.

Voltage Selection

For North America oven models, the oven will detect

208 or 240 incoming voltage.

If incoming voltage for the store is different than the

factory-preset voltage, the operator will be required to

select either 208 or 240. The correct voltage will be

highlighted on the screen, identifying which option to

touch (see Figure 3 below).

Ventilation

The TurboChef Double Batch ovens have been

approved by Underwriter’s Laboratory® for ventless

operation (UL KNLZ listing) for all food items except

for foods classified as “fatty raw proteins.” Such foods

include bone-in, skin-on chicken, raw hamburger meat,

raw bacon, raw sausage, steaks, etc. If cooking these

types of foods, consult local HVAC codes and authori-

ties to ensure compliance with ventilation requirements.

To ensure continued compliance with all health, build-

ing, and fire codes, you are required to maintain clean

and sanitary conditions around your oven at all times.

NOTE: In no event shall the manufacturer assume any

liability for damages or injuries resulting from instal-

lations which are not in compliance with the instruc-

tions and codes previously listed. Failure to comply

with these instructions could result in the issuance

of a temporary cease and desist order from the local

health department until the environment concerns are

addressed.

Part Number: CON-7006

ChefComm Pro® lets you easily create menu

settings on a computer and upload them to

an oven via USB. For more information, call

TurboChef Customer Support at 800.90TURBO

or +1 214.379.6000.

Figure 3: Selecting Voltage

OVEN MAINTENANCE

Step 3

Step 4

Step 5.1

Step 5.2

Daily Maintenance

The following steps will help maintain your oven. Use

only TurboChef Oven Cleaner and Oven Guard. The use

of any other cleaning products can damage critical oven

components, resulting in a non-warranty service call.

Supplies and Equipment

- TurboChef Oven Cleaner (Part Number: 103180)

- TurboChef Oven Guard (Part Number: 103181)

- Nylon scrub pad, cleaning towel, disposable gloves,

protective eyewear, dust mask (optional)

Step 1: Prepare the Ovens

WARNING: The ovens operate at temperatures up to 550°F (285°C) and may cause

injury if not allowed to cool properly.

- Turn both ovens off by touching the Off icons on the top oven and bottom oven screen.

- Open the oven doors.

- DO NOT attempt to clean until both oven displays no longer read “Cooling Down.”

Step 2: Remove and Clean the Wire Racks (Top and Bottom Oven)

WARNING: Be sure the oven interior is cool before you remove the wire rack.

- Wash, rinse, and sanitize the wire racks.

Step 3: Remove and Clean the Grease Filters (Top and Bottom Oven)

- Lift the grease filter by the handle and pull forward.

- Wash and gently rinse the grease filters with hot water.

WARNING: DO NOT scrub the grease filter or use a water jet when cleaning.

Step 4: Clean the Cook Chambers (Top and Bottom Oven)

- Use a food vacuum or damp towel to remove food particles from the cook chambers.

- Spray oven cleaner onto the top, bottom, and sides of the oven interiors.

CAUTION: DO NOT spray Oven Cleaner into the holes on the back oven walls or

directly onto the cook chamber lamps. Doing so can damage critical oven components,

resulting in a non-warranty service call.

- For stubborn stains, spray Oven Cleaner and allow it to penetrate for 5 minutes.

- Clean the oven interiors with a nylon scrub pad.

- Wipe the cook chambers with a clean damp towel, and then a dry towel.

Step 5: Clean the Oven Doors (Top and Bottom Oven)

- Clean the metal portion of the oven doors with Oven Cleaner and a nylon scrub pad.

- Gently clean the glass windows with Oven Cleaner and a cleaning towel.

CAUTION: DO NOT use abrasive cleaning supplies (e.g. steel wool) when cleaning the

glass windows. Doing so may scratch the windows.

CAUTION: DO NOT apply excessive force when cleaning the glass windows. Breakage

will result in a non-warranty service call.

- Wipe the doors and windows with a clean, damp towel and then a dry towel.

CAUTION: DO NOT scrub or attempt to clean the oven door gasket (Figure Step 5.2).

Doing so may cause the oven doors to mis-align, resulting in a non-warranty service call.

Continued on Page 6...

Bottom Oven

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OVEN MAINTENANCE

Step 6: Apply Oven Guard (Top and Bottom Oven)

- Spray Oven Guard onto a clean towel.

- Wipe the interior walls and the inside of the oven doors.

CAUTION: DO NOT spray Oven Guard into the holes on the back oven walls or directly

onto the cook chamber lamps. Doing so can damage critical oven components, resulting in a

non-warranty service call.

Step 7: Reinstall the Grease Filters and Wire Racks (Top and Bottom Oven)

- There are notches on the rear right and left sides of the wire rack which fit over the pins

on the sides of the cook chamber. The wire rack must be installed correctly to ensure proper

oven operation.

Step 8: Clean the Air Filter

CAUTION: TurboChef does not recognize blocked air vents as a warrantable claim. The

filter must be cleaned regularly or replaced if damaged. During oven operation, the filter

must remain in place at all times.

- Remove the air filter from the back of the oven.

- Rinse the air filter with hot water. DO NOT scrub the filter.

- Allow the air filter to dry completely.

- Reinstall the air filter.

CAUTION: DO NOT operate the oven without the filter in place.

Step 9: Clean the Oven Exterior

- Wipe the oven exterior with a clean, damp towel.

CAUTION: DO NOT spray chemicals into any openings, such as the louvers on the side

or rear panels. Doing so can damage critical oven components, resulting in a non-warranty

service call.

- Wipe the oven exterior with a clean, dry towel.

Step 8

Step 9

Step 6

Step 7

OVEN MAINTENANCE

Step 3

Step 4.2

Step 4.1

Step 4.3

Weekly Maintenance

Once a week (or more frequently depending on use),

perform the following steps to help maintain your oven.

Use only TurboChef Oven Cleaner and Oven Guard. The

use of any other cleaning products can damage critical

oven components, resulting in a non-warranty service call.

Supplies and Equipment

- TurboChef Oven Cleaner (Part Number: 103180)

- TurboChef Oven Guard (Part Number: 103181)

- Nylon scrub pad, cleaning towel, disposable gloves,

protective eyewear, dust mask (optional)

Step 1: Prepare the Ovens

WARNING: The ovens operate at temperatures up to 550°F (285°C) and may cause

injury if not allowed to cool properly.

- Turn both ovens off by touching the Off icons on the top oven and bottom oven screen.

- Open the oven doors.

- DO NOT attempt to clean until both oven displays no longer read “Cooling Down.”

Step 2: Remove and Clean the Wire Racks (Top and Bottom Oven)

WARNING: Be sure the oven interior is cool before you remove the wire rack.

- Wash, rinse, and sanitize the wire racks.

Step 3: Remove and Clean the Grease Filters (Top and Bottom Oven)

- Lift the grease filter by the handle and pull forward.

- Wash and gently rinse the grease filters with hot water.

WARNING: DO NOT scrub the grease filter or use a water jet when cleaning.

Step 4: Remove and Clean the Bottom Jetplates (Top and Bottom Oven)

- Remove the left and right support rails by unscrewing the thumb screws (Figure Step 4.1)

and then gently pulling the rails out and away from the oven (Figure Step 4.2).

- Remove the bottom jetplate (Figure Step 4.3).

- Wash, rinse, and sanitize the bottom jetplate.

Step 5: Clean the Cook Chambers (Top and Bottom Oven)

- Use a food vacuum or damp towel to remove food particles from the cook chambers.

- Spray oven cleaner onto the top, bottom, and sides of the oven interiors.

CAUTION: DO NOT spray Oven Cleaner into the holes on the back oven walls or

directly onto the cook chamber lamps. Doing so can damage critical oven components,

resulting in a non-warranty service call.

- For stubborn stains, spray Oven Cleaner and allow it to penetrate for 5 minutes.

- Clean the oven interiors with a nylon scrub pad.

- Wipe the cook chambers with a clean damp towel, and then a dry towel.

Continued on Page 8...

Bottom Oven

Group

BACK TO

GROUPS

BACK TO

GROUPS

Step 1

Step 2

Step 5

Botto

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Thumb Screw

OVEN MAINTENANCE

Step 6: Clean the Oven Doors (Top and Bottom Oven)

- Clean the metal portion of the oven doors with Oven Cleaner and a nylon scrub pad.

- Gently clean the glass windows with Oven Cleaner and a cleaning towel.

CAUTION: DO NOT use abrasive cleaning supplies (e.g. steel wool) when cleaning the

glass windows. Doing so may scratch the windows.

CAUTION: DO NOT apply excessive force when cleaning the glass windows. Breakage

will result in a non-warranty service call.

- Wipe the doors and windows with a clean, damp towel and then a dry towel.

CAUTION: DO NOT scrub or attempt to clean the oven door gasket (Figure Step 6.2).

Doing so may cause the oven doors to mis-align, resulting in a non-warranty service call.

Step 7: Apply Oven Guard (Top and Bottom Oven)

- Spray Oven Guard onto a clean towel.

- Wipe the interior walls and the inside of the oven doors.

CAUTION: DO NOT spray Oven Guard into the holes on the back oven walls or directly

onto the cook chamber lamps. Doing so can damage critical oven components, resulting in a

non-warranty service call.

Step 8: Reinstall the Bottom Jetplates, Left and Right Support Rails, Grease Filters, and Wire

Racks (Top and Bottom Oven)

- There are notches on the rear right and left sides of the wire rack which fit over the pins

on the sides of the cook chamber. The wire rack must be installed correctly to ensure proper

oven operation.

Step 9: Clean the Air Filter

CAUTION: TurboChef does not recognize blocked air vents as a warrantable claim. The

filter must be cleaned regularly or replaced if damaged. During oven operation, the filter

must remain in place at all times.

- Remove the air filter from the back of the oven.

- Rinse the air filter with hot water. DO NOT scrub the filter.

- Allow the air filter to dry completely.

- Reinstall the air filter.

CAUTION: DO NOT operate the oven without the filter in place.

Step 10: Clean the Oven Exterior

- Wipe the oven exterior with a clean, damp towel.

CAUTION: DO NOT spray chemicals into any openings, such as the louvers on the side

or rear panels. Doing so can damage critical oven components, resulting in a non-warranty

service call.

- Wipe the oven exterior with a clean, dry towel.

Step 9

Step 10

Step 7

Step 8

Step 6.1

Step 6.2

Gasket

OVEN CONTROLS

Bottom Oven

BACK TO

GROUPS

Top Oven

Oven O: Ready to Clean

Menu Manual

Bottom Oven

250° F

350° F

450° F

550° F

Menu 1

Menu 2

Menu 3

Menu 4

Group 6 > Item 7

Top Oven

Oven Controls

The Double Batch’s interface allows simultaneous

control over both ovens. During standard operation,

the top oven is controlled by the upper half of the

screen and the bottom oven is controlled by the lower

half. The user can expand the upper/lower interface

to access more options when needed. When one oven

interface is expanded, the other oven interface will be

limited.

1. Menu Icon/Temperature Icon

Touch to turn the oven on and cook in Menu

Cook Mode (page 10).

2. Manual Icon

Touch to turn the oven on and cook in Manual

Cook Mode (page 12). The Manual icon is only

present if enabled from the options screen (page 14).

3. “i” Icon

Touch to access Info Mode. The “i” icon is only

displayed when both ovens are off or cooling

down.

4. Expand/Collapse Icon

Touch to expand or collapse the controls for the

top/bottom oven.

5. Menu Selection

The oven contains 8 menus. The top oven

contains menus 1-4 and the bottom oven

contains menus 5-8.

NOTE: Some models may not include multi-

temperature/menu selection.

6. Groups/Items

Each menu contains 10 groups. Groups

1-5 are available from the standard operation

screens. Expand the oven controls to access

groups 6-10. Each food group contains 10 items

divided into 2 groups of 5, the first 5 items are

available from standard operation, expand the

screen to access items 6-10.

7. Menu/Manual Toggle

The Menu/Manual toggle will only be displayed

when manual cooking is enabled and will allow

you to switch between menu mode (page 10) and

manual mode (page 12).

8. Stop Icon

Touch to immediately terminate a cook cycle.

9. Light Icon

Touch to turn the oven light on and off for the

top/bottom oven.

10. Off Icon

Touch to turn the oven off (cool down).

Figure 4: Oven Controls

NOTE: Display options vary depending on which features are enabled.

1 2

9 9

4 4

COOKING

Step 1: Touch the “Menu” Icon to

Turn the Oven On and Select a Temperature

Step 2: Select a Menu

Menu Cook Mode

The oven is preprogrammed with recipe settings at the time of manufacture and is ready to operate out of the

box. New menu settings can be loaded via USB or programmed manually. If settings are not present, the oven

will cook only in manual mode (page 10).

The Double Batch oven uses impingement to create high heat transfer rates and reduce cook time. Air enters

the cavity from the top and bottom and is distributed by the jetplates. Because of this design and to ensure

uniformity of cooking, the top and bottom jetplates must be installed during operation.

The sequence of the steps below may vary and some may not apply.

Oven O: Ready to Clean

Bottom Oven

Top Oven

Oven O: Ready to Clean

Bottom Oven

Top Oven

250° F

350° F

450° F

550° F

Menu 1

Menu 2

Menu 3

Menu 4

Step 4: Place Food in the Oven

WARNING: Inside of ovens and oven

doors are hot!

Step 3: Warming Up

Please Wait: Warming Up

Bottom Oven

Top Oven

Please Wait: Warming Up (500°F)

455°F

NOTE: When the oven is

done warming up, it will

“soak” for an additional

eight minutes. “Soaking”

ensures the cavity surfaces

absorb enough heat so

that cooking will not be

affected.

NOTE: Some models may

not include multi-

temperature/menu selec-

tion.

COOKING

NOTE: Touch the

Expand/Collapse icon to

access additional groups.

Step 5: Select a Group

Bottom Oven

Top Oven

Group 2

Group 3

Group 1

Group 4

Group 6

Group 7

Group 5

Group 8

Group 9

Group 10

roup

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p 8

Bottom Oven

Top Oven

BACK TO

GROUPS

Item 2

Item 3

Item 1

Item 4

Item 6

Item 7

Item 5

Item 8

Item 9

Item 10

Step 6: Select an Item

Step 7: Cooking

NOTE: To immediately

terminate a cook cycle,

touch the red “STOP”

icon.

NOTE: If the oven door

is opened during a cook

cycle, the cycle will pause

until the door is closed.

Bottom Oven

Top Oven

Group 6 > Item 7

Group 11

Group 12

Group 13

Group 14

Group 15

Step 9: Cook More

NOTE: This option

must be enabled from the

Options Screen (page 14)

in order to cook an item

beyond its original cook

time.

Touch “Cook More” to

cook the item for 20%

longer with 100% air.

Bottom Oven

Top Oven

Cook More

Group 11

Group 12

Group 13

Group 14

Group 15

WARNING: Dish/

inside of oven and

door is hot!

Step 8: Check/Remove Food from Oven

Bottom Oven

Top Oven

Group 6 > Item 7

Cooking done, please check food.

Group 11

Group 12

Group 13

Group 14

Group 15

Step 10: Cooling Down

When finished cooking

for the day, touch “OFF”

to begin cooling down.

Bottom Oven

Top Oven

Oven O: Cooling Down

455°F

Group 11

Group 12

Group 13

Group 14

Group 15

NOTE: Touch the

Expand/Collapse icon to

access additional items.

COOKING

1. % Air

% Air determines the amount of airflow.

The more air, the more the product will brown

or crisp. % Air can be set from 10-100% in 5%

increments.

2. Cook Time

Time can be set from 00:01-99:59 (mm:ss). There

are four time icons.

Clear (or “zero”) the time

Add 1 second

Add 10 seconds

Add 60 seconds

3. Set Temperature

Touch to change the set temperature. The

temperature range is 300–550°F in 25°F

increments (150–285°C in 10-15°C increments).

4. Cook

Touch to cook.

NOTE: The oven may require additional

warming time before cooking can

be performed.

5. Off Icon

Touch to turn the oven off (cool down).

6. Menu/Manual Toggle

Switch between Menu Cook Mode (page 10) and

Manual Cook Mode.

7. Expand/Collapse Icon

Touch to expand or collapse the controls for the

top/bottom oven.

8. Light Icon

Touch to turn the oven light on and off for the

top/bottom oven.

Manual Cook Mode

Manual Cook Mode is intended for professionals, and allows cooking “on the fly,” whereas Menu Cook

Mode (page 10) allows cooking from preset cook settings. To access Manual Cook Mode, touch the Manual

icon when the oven is off or cooling down (page 11) or touch the Menu/Manual toggle on the Menu Mode

screen. Manual Cooking can be enabled and disabled from the Options Screen (page 14).

To cook an item in Manual Cook Mode, adjust the settings using the icons on the screen, allow the oven to

warm or cool to the set temperature, and touch the cook icon.

Bottom Oven

Top Oven

350

01:00

WARMING

BLOWER: 10%

+1 +10 +60

MANUAL MODE

350

01:00

COOK

BLOWER: 10%

+1 +10 +60

MANUAL MODE

MENU MANUAL

+10

+60

Figure 5: Manual Cook Mode

INFO MODE

Info Mode

To access Info Mode, touch the “i” icon when both

ovens are off or cooling down. From the Info Mode

screen (Figure 6), access:

- Information screen

- Counters screen

- Options screen

- Settings screen

- Service mode

- MFG mode

To access each screen, touch the corresponding icon

(e.g. touch “COUNTERS” to access the Counters

screen).

The Options, Settings, Service, and MFG screens

require a passcode to access. Touch “Login” and,

when prompted, input the password 9 4 2 8 and

touch the check icon in the bottom-right corner of

the screen (Figure 7).

Information Screen

From the Information screen (Figure 8), view:

- Serial Number

- Menu Version

- Sage Firmware Version

- Phoenix Firmware Version

- Service Number

- Language

- VAC (Voltage) - View Incoming

Counters Screen

From the Counters screen (Figure 9), view:

- Cook Counter

- Total Cook Time in cumulative hours

- Total Time (oven on) in cumulative hours

- Power Cycles: The number of times the oven

has cycled power.

- Erase Counters (option available while logged in)

- Fault Log

Counters Screen - Fault Log

The fault log is split into the “Count” screen and the

“History” screen.

Count Screen: Displays the number of times a fault

has occurred (Figure 10).

History Screen: Displays the timestamp of each fault

occurrence (Figure 11).

Touch the “COUNT” / “HISTORY” toggle on the

left-side of the screen to switch between these screens.

Figure 6: Info Mode

Info Mode

Serial Number:

HHDXXXXXXX

Menu Version:

HHD-XXXX-XX

Sage Firmware:

160601

Phoenix Firmware:

160603

Service Number:

1.800.90TURBO

Language:

English

VAC:

240V

INFORMATION

NTERS

Figure 8: Information Screen

Info Mode

Serial Number:

HHDXXXXXXX

Menu Version:

HHD-XXXX-XX

Sage Firmware:

160601

Phoenix Firmware:

160603

Service Number:

1.800.90TURBO

Language:

English

VAC:

240V

INFORMATION

COUNTERS

PTI

ETTING

ERVI

Figure 10: Fault Log - Count

Info Mode

F1-1: 001

F1-2: 000

F2-1: 000

F2-2: 000

F6: 000

F7-1: 001

F7-2: 001

F8-1: 000

F8-2: 000

F9-1: 001

F9-2: 000

F10: 001

F12: 000

FAULT LOG

COUNT HISTORY

BACK TO

COUNTERS

Figure 7: Passcode Screen

Passcode:

123

456

7 8 9

Figure 11: Fault Log - History

Figure 9: Counters Screen

Info Mode

Cook Counter:

0007

Total Cook Time:

000035

Total Time:

000237

Power Cycles:

000001

Fault Log

Erase Counters

RMATI

COUNTERS

PTIONS

ETTING

ERVI

Info Mode

F1-1: 2016-01-01 23:43

F9-1: 2016-01-01 16:01

F10: 2016-01-01 14:37

F7-2: 2016-01-01 12:12

F7-1: 2016-01-01 08:22

F10: 2016-01-01 02:59

FAULT LOG

COUNT HISTORY

BACK TO

COUNTERS

INFO MODE

Options Screen

From the options screen (Figure 12), enable/disable:

- Editing

- Cook More

- Load Menu

- VAC

- Demo Mode

- Manual Cooking

- Diagnostic Mode

- F2 Bypass

You must enter the passcode 9 4 2 8 to access this

screen, see page 13 for more details.

Options Screen - Editing

This toggle changes the oven between standard Menu

Mode and Edit Mode. For more information on Edit

Mode, see page 16.

Options Screen - Cook More

Cook More controls whether or not the “Cook

More” option appears when a cook cycle is done.

This option must be enabled in order to cook an

item beyond its original cook time. See page 11 for

details.

Options Screen - Load Menu

Load Menu enables or disables the “load menu”

option on the USB detection screen. See page 18 for

more details.

Options Screen - VAC

When VAC is set to YES the incoming voltage will be

displayed on the Info screen. This is set by the factory

and should not be changed.

Options Screen - Demo Mode

Demo Mode is a feature used to demonstrate the

cooking features of the oven without turning on the

heaters or microwave system. Demo Mode must be

set to NO during regular operation.

Options Screen - Manual Cooking

When Manual Cooking is set to YES, the operator

can cook items “on the fly.” See page 12 for more

details.

Options Screen - Diagnostic Mode

Diagnostic Mode allows service technicians to view

and test oven components. Diagnostic Mode should

be set to NO during regular operation.

Options Screen - F2 Bypass

If F2 Bypass is set to YES, the oven will log an F2

fault condition should one occur, but it will not

terminate a cook cycle. If F2 bypass is set to NO,

then the oven will terminate a cook cycle upon

discovery of an F2 fault condition.

Settings Screen

From the Settings screen (Figure 13), set:

- Temperature

- Language

- WiFi Network

- Volume

- Date

- Time

You must enter the passcode 9 4 2 8 to access this

screen; see page 13 for more details.

Settings Screen - Temperature Measurement

The temperature measurement setting is configured at

the factory. Touch the toggle to change between °F

(Fahrenheit) and °C (Celsius).

Settings Screen - Language

The default language is English. To change to another

language, touch “Language: English” and then touch

the preferred language and touch “ENTER.”

Figure 12: Options Screen

Info Mode

INF

RMATI

COU

NTER

OPTIONS

ETTING

ERVI

MFG

Editing

Cook More

Load Menu

VAC

Demo Mode

Manual Cooking

Diagnostic Mode

F2 Bypass

Yes

Figure 13: Settings Screen

Info Mode

INF

RMATI

COU

NTER

PTI

SETTINGS

ERVI

MFG

Temp:

°F

Language: English

WiFi Network

Volume

Date: 06/01/16

Time: 03:16 PM

INFO MODE

Settings Screen - WiFi Network

Connecting the oven to a WiFi network and utilizing

TurboChef’s connectivity service will allow you to

remotely update the menu and firmware for one or all

of your ovens and will enable access to reporting tools

and live data streams to view what is being cooked

and when.

Special instructions for corporate/chain customers

may be required. Contact your facility administrator

for more information.

SSID

The SSID is the case-sensitive name of the WiFi

network that the oven will join. After touching the

SSID icon, use the on-screen keyboard to type in the

WiFi network name and touch the check icon in the

bottom-right corner of the screen.

If you are unsure of the SSID for the network, contact

your network administrator. In some instances, the

SSID may be printed on a label on the bottom of

your WiFi router.

Security Type

The Security Type is set by your WiFi router. After

touching “Security Type,” select the security type being

used by your router: Open, WPA, WPA2, WEP.

After selecting the correct Security Type, touch the

check icon in the bottom-right corner of the screen.

If you are unsure of the Security Type being used by

the network, contact your network administrator. In

some instances, the Security Type may be printed on

a label on the bottom of your WiFi router.

WiFi Password

The WiFi Password is the case sensitive password

needed to join the WiFi network. After touching the

WiFi Password icon, use the on-screen keyboard to

type in the WiFi network password and touch the

check icon in the bottom-right corner of the screen.

If you are unsure of the WiFi Password for the net-

work, contact your network administrator. In some

instances, the WiFi Password may be printed on a

label on the bottom of your WiFi router.

NOTE: “Open” networks do not use WiFi pass

words. Clear or leave this field empty when using

the oven on an “Open” network. Additional per

missions at the router may be required for use on

open networks. Contact your network

administrator for assistance.

Channel

The Channel is reported by the WiFi router. It is not

changeable on the oven.

NOTE: If you are experiencing connectivity

problems, TurboChef recommends setting the WiFi

router’s channel to 1.

Change the network channel by logging into your

router. For help with your WiFi router, contact your

network administrator.

MAC IP

The MAC IP is automatically assigned to the

embedded wireless device. A visible MAC IP confirms

the module is installed properly.

Settings Screen - Volume

Touch “Volume” and use the plus or minus icons to

increase or decrease the volume of the oven’s beeper.

See Figure 12, page 14.

Settings Screen - Date

An accurate date is necessary for ensuring the accuracy

of diagnostics and fault condition reporting on the

oven.

NOTE: The oven may not retain the date if left

unplugged for a prolonged period of time.

To set the date, touch “Date” and enter the date in

the following format - MM/DD/YY. Touch the check

icon in the bottom-right corner of the screen to save

the changes. See Figure 12, page 14.

Figure 14: WiFi Screen

Info Mode

SSID:

Security Type:

WiFi Password: ****

Channel:

MAC IP:

BACK TO

SETTINGS

WiFi Network

INFO MODE

Settings Screen - Time

An accurate time is necessary for ensuring the accu-

racy of diagnostics and fault condition reporting.

NOTE: The oven may not retain the time if left

unplugged for a prolonged period of time.

NOTE: The clock will not automatically update for

Daylight savings time.

To set the time, touch “Time” and enter the time in

24-hour format (8:30 p.m. = 20:30). Touch the check

icon in the bottom-right corner of the screen to save

the changes. See Figure 12, page 14.

Service Screen

Only qualified service technicians should access

the service options, unless otherwise instructed by

TurboChef.

MFG Screen

Only qualified service technicians should access

the MFG options, unless otherwise instructed by

TurboChef.

Edit Mode

Edit Mode allows the operator to:

- Edit the set temperatures.

- Edit item settings, group names, and

item names.

Editing can be enabled and disabled from the

Options screen (page 14).

NOTE: Top and bottom oven settings are indepen-

dent of each other. To change the top oven tem-

perature and menu settings, use the upper half of the

screen. To change the bottom oven temperature and

menu settings, use the bottom half of the screen.

Edit Set Temperature

See Figure 15, page 17.

The menu set temperature should never be changed

to compensate for over-cooking or under-cooking.

If recipe settings are not cooking as desired, consult

your menu developer, authorized distributor, or

TurboChef Customer Support.

The set temperature can be edited in the group select

screen (Figure 15, Page 17). Touch the temperature

icon to increase the Set Temperature by 25°F (15°C).

The temperature range is 300–550°F (150–285°C).

Edit Item Settings and Menu/Group/Item Names

See Figure 17, page 17.

To edit settings, menu names, group names, and item

names, select a group (Figure 15, page 17) and item

(Figure 16, page 17) to edit.

NOTE: Some models may not include multi-

temperature/menu selection.

1. Menu/Group/Item Name

The menu, group, and item names are only

visible if the screen is in the expanded view.

Compare Figure 17 to Figure 19. Touch the field

you wish to edit and use the onscreen keyboard

(Figure 18, page 17) to rename it.

NOTE: Touch the icon to change the letter case.

NOTE: Touch the ALT icon to access special

characters.

NOTE: Touch the &% icon to access symbols.

2. Event %Time

Each item can have up to four events. To set the

amount of time for each event, touch the

icon that contains the percentage you wish to

change. The time can be set from 0-100% (in

5% increments) for each event.

NOTE: The sum of all events must be 100;

otherwise the oven will not allow the changes to be

saved.

3. Event %Air

To set the amount of airflow used in each event,

touch the icon that contains the percentage

you wish to change. The airflow can be set from

10-100% (in 5% increments) for each event.

4. Increase and Decrease

Touch these icons to increase or decrease the

selected %Air or %Time events in 5%

increments.

5. Total Cook Time

Displays the total cook time for the item.

6. Set Cook Time Icons

Time can be set from 00:01-99:59 (mm:ss). There

are four time icons.

Clear (or “zero”) the time

Add 1 second

Add 10 seconds

Add 60 seconds

7. Cancel

Touch this icon to cancel all changes made to

this item and return to the item select screen.

8. Save

Touch this icon to save all changes made to this

item and return to the item select screen.

NOTE: While test cooking and developing your recipe

settings, it is not necessary to save changes until you

are ready to exit the edit recipe screen.

9. Cook

Touch this icon to perform a test cook using the

settings displayed on the screen.

NOTE: You may have to allow the oven to cool

down or warm up to the set temperature.

EDIT MODE

Bottom Oven

Top Oven

%Time

Event

%Air

01:00

+1 +10 +60

COOK

01:00

+1 +10 +60

COOK

%Time

Event

%Air

Bottom Oven

Top Oven

Item 1

Group 1

Menu 1

01:00

+1 +10 +60

COOK

%Time

Event

%Air

Figure 17: Edit Mode, Item

Settings - Expanded

Figure 15: Edit Mode, Group

Select

WE R T Y

UOIP

2 3 4 5 6

7 98 0

XC VBNM

DFG

HKJL

SpaceALT

Figure 18: On-Screen Keyboard

Bottom Oven

Top Oven

BACK TO

GROUPS

Item 2

Item 3

Item 1

Item 4

Item 6

Item 7

Item 5

Item 8

Item 9

Item 10

Figure 16: Edit Mode, Item

Select

Figure 19: Edit Mode, Item

Settings - Normal

Bottom Oven

Top Oven

500 °F

Group 2

Group 3

Group 1

Group 4

Group 6

Group 7

Group 5

Group 8

Group 9

Group 10

tom

OvOv

enen

500 °F

rou

p 1

rou

Gro

rou

Gro

Grou

+10

+60

LOADING AND SAVING MENUS

Loading and Saving Menus

NOTE: To load or save a menu, you may need to

verify that access to the Load Menu option is turned

on. See page 14 for details.

When loading a menu from USB, the menu must

be in the BIN (binary) format and the files must be

loaded on the root of the USB.

To create a BIN (binary) formatted menu,

1. Using ChefComm, load or create the menu on

your computer.

2. Select Oven > Data Transfer > Create Oven

(BIN) File.

3. Navigate to where you wish to save the menu.

NOTE: If you are saving the menu to a USB drive

and you will use that USB drive to load the menu to

the oven, you must save the menu to the root (top

level) of the USB drive.

4. Name the file.

NOTE: If your version of ChefComm Pro is lacking

these features, contact TurboChef Customer Support

to obtain an update.

To load a menu to the oven,

1. When the oven is off or cooling down, insert the

USB drive (Figure 20). The oven will automati-

cally detect the device.

2. Touch “Load Menu to Oven” to proceed.

3. If more than one menu is on the USB drive, you

will be prompted to pick which menu to load.

To save a menu to a USB drive,

1. When the oven is off or cooling down, insert the

USB drive (Figure 20). The oven will automati-

cally detect the device.

2. Touch “Save Menu to USB” to proceed.

Figure 20: USB Port

TROUBLESHOOTING

Troubleshooting

The following is a list of fault codes and error messages, along with the possible problem(s) that the oven may

experience. Please attempt the recommended action before calling Customer Support (800.90TURBO, +1

214.379.6000) or your Authorized Distributor.

NOTE: Many of the issues listed below can occur in either the top or bottom oven. If a fault is specific to the

top/bottom oven, it will be appear on the corresponding half (upper/lower) of the display.

If any fault or error message occurs that is not listed below, contact Customer Support (800.90TURBO, +1

214.379.6000).

WARNING: Food, oven doors, and oven cavities are hot! Use extreme caution when troubleshooting

the issues below.

Issue Possible Cause(s) Resolution

No power to

oven.

- Oven is not plugged in.

- Main circuit breaker is tripped.

- Plug the oven in.

- Verify the wall circuit breaker is on. Reset the

breaker, then power the oven back on.

Oven is not

warming up

properly.

- Oven is in the Off state.

- Door is not closed.

- Oven has been switched off at

the main circuit breaker.

- High-limit thermostat tripped

- Touch “Menu” or the power icon.

- Close the cook cavity door.

- Turn the oven off and unplug the oven – leave

for two minutes. Re-plug in the oven, switch on

the isolator/main power supply, and touch

“Menu.”

- Press the button located on the oven rear wall

(near the power cord) to reset the high-limit

thermostat. There are two high-limit

thermostats, one for the top oven and one for

the bottom oven.

Display reads

“Oven Door

Open” and alarm

sounds.

- Food obstruction preventing

door from closing.

- Oven door is open.

- Door switches require

adjustment.

- Open the door and remove the obstruction.

- Open and close the door several times.

- Call Customer Support.

Oven is not cook-

ing properly.

- Oven is not clean.

- Incorrect group and/or item name

was selected for the product.

- Product was not cooked from

correct starting state (for

example, chilled or frozen).

- Product out of specification.

- Clean the oven following the cleaning

instructions on pages 5-8.

- Ensure the correct food group and/or item

was selected.

- Ensure the product was in the correct state

before being placed in the oven.

- Ensure the product is exactly the same weight/size

as the typical product.

TROUBLESHOOTING

Issue Possible Cause(s) Resolution

Steam or smoke is

present.

- Oven is not clean.

- Rear filter is clogged.

- Clean the oven following the cleaning

instructions on pages 5-8.

- Clean the air filter, (Step 8, Page 6).

Oven is cooling down,

shutting down, or

making selections on

its own.

- Debris is on the display.

- Display is experiencing

interference.

- Clean the display.

- Call Customer Support.

Touch response is

slow or not detecting

touch at all.

- Bad boot up when power was

cycled.

- Unplug the oven for 30 seconds and

plug the oven back in and see if the issue

is resolved. If not, call Customer Support.

F1: Blower Running

Status Bad

- Oven power interrupted. - Verify the wall circuit breaker is on. Reset

the breaker and then power the oven on.

- Turn the oven off and unplug the oven –

leave for two minutes. Re-plug

in the oven, switch on the isolator/main

power supply, and select “Menu” and

then a set temperature.

F2: Cook

Temperature Low

- Oven power interrupted.

- Air nozzles on the top/bottom

of the cook cavity are clogged.

- Oven door is out of alignment.

- Defective heater.

- Blower motor not running.

- Oven not fully warmed up.

- Verify the wall circuit breaker is on. Reset

the breaker and then power the oven on.

- During daily cleaning, make sure to

unclog the air nozzles on the top/

bottom of the cook cavity.

- Open and close the door several times

and verify the door is closed.

- Reset the high-limit thermostats located

on the oven rear wall near the power cord.

- Call Customer Support.

- Repeat warmup and allow the oven to

idle for five minutes.

F6: EC Temp - Blockage of cool air into the

oven.

- Rear cooling fan exhaust

guard(s) clogged.

- Remove anything that may be obstructing

the flow of cool air into the side/rear oven

panels.

- Make sure the rear fans are free of debris.

NORTH AMERICA LIMITED WARRANTY

North America Limited Warranty

TurboChef Double Batch – North America

The TurboChef rapid cook oven Limited Warranty outlined below is activated upon shipment of your oven. Should you

require additional assistance after reviewing the warranty outlined below, please call TurboChef Customer Support at

800.90TURBO.

Limited Warranty

TurboChef Technologies, Inc. (“TurboChef”) warrants to you, the purchaser, that under normal use the TurboChef

rapid cook oven you have purchased (the “Equipment”) will be free from defects in material and workmanship during the

Warranty Period, subject to the terms and conditions set forth herein. The “Warranty Period” is twelve (12) months from

the date the Equipment is shipped from TurboChef’s U.S. factory or distribution center. This warranty is conditioned upon

you promptly notifying TurboChef of any claims, as provided in the paragraph entitled “Warranty Claims” below, and

providing TurboChef with all data and information requested by TurboChef or its service agents in connection with such

claims as well as all necessary access to your premises and the Equipment. This warranty is made only to the initial purchaser

of the Equipment from TurboChef or its authorized dealer; it is not assignable to subsequent purchasers unless TurboChef

consents to such assignment in writing.

Disclaimer of Warranties

Except as provided in the Limited Warranty above, the Equipment is provided “as-is”. TurboChef disclaims all other war-

ranties, express, statutory or implied, including without limitation, the implied warranties of title, non-infringement, mer-

chantability and fitness for a particular purpose. TurboChef does not warrant that the Equipment will meet your specifica-

tions or needs. You acknowledge that you are solely responsible for the selection of the Equipment and determining the

suitability of the Equipment for your needs.

Warranty Exclusions

Improper Installation, Operation or Maintenance: Equipment that is not installed, operated and maintained in accordance

with TurboChef’s rapid cook oven owner’s manual (as may be updated by TurboChef from time to time, the “Manual”),

a copy of which is provided to you with the Equipment or otherwise will be furnished to you upon request, is excluded

from this warranty. This warranty does not apply to damage or failure which results, in TurboChef’s or its service agent’s

sole opinion, from failure to provide a suitable installation and operating environment (including power and HVAC) and

facilities as prescribed by the Manual, misuse, abuse, accident, neglect, power failure or power surges (over or under volt-

age), or to damage or failure from flood, fire, lightning or other natural or man-made disasters, or other Acts of God, or to

Equipment that has missing or altered serial numbers.

Modifications and Repair: Equipment that has been modified or altered by persons other than TurboChef or its service

agents, or Equipment that has had non-approved devices or connection items attached thereto, is excluded from coverage

under this warranty. Repair of the Equipment by anyone other than TurboChef or its authorized service agents will void all

warranties on the Equipment.

Accessories: Accessories and parts (collectively “Accessories”) that are consumed in the normal course of Equipment opera-

tion or maintenance are excluded from this warranty. Failure of or damage to Equipment or components from the use of

non-approved cleaning chemicals, devices or processes is also excluded from this warranty. Accessories may include, but are

not limited to, ceramic cooking platters, paddles and approved cleaning chemicals and devices.

Outstanding Invoices: If the full invoiced amount for Equipment purchased has not been paid within forty-five (45) days

from the invoice date, then TurboChef will have no obligation to honor this or any other warranty on the Equipment until

payment is received in full, including any accrued interest or other charges, has been satisfied, at which time warranty cover-

age will be reinstated, but the Warranty Period will not be extended.

NORTH AMERICA LIMITED WARRANTY

Warranty Service, Exclusive Remedy

TurboChef will be solely responsible for determining whether or not the Equipment or any component thereof is defec-

tive. Defective components covered by this warranty will be repaired or replaced at TurboChef’s option without charge to

you and such repaired or replacement components will be covered by this warranty for the balance of the Warranty Period.

Parts used in the repair of defective components and replacement components may be new, recovered or rebuilt. At its sole

option, TurboChef may decide to replace defective Equipment covered by this warranty with new, recovered or rebuilt

Equipment of equal or greater capability, and such Equipment will be covered by this Limited Warranty for the balance of

the Warranty Period. Defective Equipment and components will become the property of TurboChef. This paragraph states

TurboChef’s sole and exclusive obligation and liability and your sole and exclusive remedy under this warranty. TurboChef

shall not be responsible for a failure to provide warranty services due to causes beyond TurboChef’s or its service agents’

control.

Warranty Claims

Claims under this warranty must be reported to TurboChef during our normal working hours at 800.90TURBO, or such

other reporting service as TurboChef may designate. Upon receipt of the claim and related information and preliminary

verification that the claim is valid, TurboChef will promptly notify an authorized service agent to contact you and arrange

for an on-site repair visit during the service agent’s normal working hours. Any costs incurred by TurboChef or its service

agent associated with a service agent being refused or unable to gain access to the Equipment on your premises, or a claim

not covered by this warranty, will be charged to you.

Disclaimer of Damages

TurboChef disclaims all incidental, special and consequential damages, including but not limited to loss of use, lost revenue

or profits, or substitute use, suffered by you or any third party, whether arising in contract, tort (including negligence), or

otherwise, resulting from any breach by TurboChef or its service agents of this warranty, or resulting from the manufacture,

use, or defects, of or in the Equipment, even if TurboChef was apprised of the possibility of such damages.

Customer Indemnity

You agree to indemnify, defend and hold TurboChef harmless from all third party claims, demands, judgments, fees and

costs directly or indirectly arising out of or related to your use of the Equipment. You further agree to indemnify and hold

TurboChef harmless from any incidental, consequential or special damages suffered by you, including lost revenue or prof-

its, loss of use, or substitute use, during periods of Equipment failure or loss of use.

Territory

This warranty is valid in the United States of America, Canada and Puerto Rico.

Governing Law, Entire Warranty

This warranty shall be governed and construed in accordance with the laws of the State of Texas, USA (except with

respect to its provisions regarding conflicts of laws). The warranty described herein is the complete and only warranty for

Equipment and supersedes all prior oral or written agreements and understandings that may have existed between us relat-

ing to Equipment warranties. The terms of this warranty may not be altered, amended or modified except by a signed writ-

ing from TurboChef. Any purported alteration, amendment or modification by a service agent or anyone else will not be

enforceable against TurboChef.

Charges for Non-Warranty Service or Rejection of Service Visit

In the event that repairs, replacement or service are provided by TurboChef’s service agents for work not covered by this

limited warranty, customer agrees to pay the service agent directly according to the service agent’s normal scale of charges. In

the event TurboChef is invoiced by the service agent for services not covered under this extended warranty, TurboChef will

invoice customer and customer will pay such invoice based on terms of net 10 days. Customer also agrees to pay any cost

incurred by TurboChef or its service agent associated with a service agent responding to a call for service, but then being

refused or unable to gain access to the Oven on Customer’s premises. Failure to submit payment may, at TurboChef’s

discretion, result in TurboChef voiding the balance of the warranty. In no event will TurboChef authorize service to a store

with an outstanding Non-Warranty invoice.

International Limited Warranty

This Limited Warranty shall apply to the sales of all TurboChef Double Batch ovens (the “Equipment”) manufactured by

TurboChef Technologies, Inc. (“TurboChef”), and sold to purchasers outside of the United States, Canada, Puerto Rico,

Central and South America by an Authorized Distributor of TurboChef International (the “Authorized Distributor”).

Limited Warranty

You, the purchaser (“You”) have entered into a sales contract with the Authorized Distributor for the purchase of the

Equipment. This Limited Warranty is made to you by the Authorized Distributor from whom you purchased the

Equipment with the support of TurboChef. Subject to the limitations stated below, the Authorized Distributor warrants to

You that the quantity and specification of the Equipment delivered to You shall be as set out in the Authorized Distributor’s

acceptance of your order and that the Equipment will be free from any material defects in the product and workmanship

for twelve (12) months from the date of installation (the “Warranty Period”), subject to the terms and conditions set forth

herein.

Disclaimer

You acknowledge that You are solely responsible for the selection of the Equipment and determining the suitability of the

Equipment for Your needs. All other warranties, conditions or terms relating to fitness for purpose, quality or condition of

the Equipment, whether expressed or implied by statute or common law or otherwise are excluded to the fullest extent per-

mitted by law.

The TurboChef Global Warranty System

This Limited Warranty commences upon delivery of the Equipment to Your premises. The Authorized Distributor will

inspect and install the Equipment at Your premises in accordance with TurboChef’s instructions and will record the serial

number of the Equipment, Your contact details, the date and location of installation and the results of the Authorized

Distributor’s inspection. This information will be entered by the Authorized Distributor into the TurboChef global war-

ranty system and will be used by TurboChef, the Authorized Distributor and its authorized service agents for the provision

of the warranty service.

Warranty Service

During the Warranty Period, any materially defective Equipment will be repaired or replaced free of charge at TurboChef’s

option provided that:

1. You notify the Authorized Distributor from whom You purchased the Equipment and/or TurboChef as soon as reason-

ably possible after discovery of a defect and in accordance with the warranty claims procedure set out below;

2. You provide the Authorized Distributor from whom You purchased the Equipment and/or TurboChef with all data and

information reasonably requested by TurboChef, the Authorized Distributor or its authorized service agents in connection

with Your warranty claim;

3. You make the Equipment available to TurboChef, the Authorized Distributor or its authorized service agents;

4. The Equipment has been installed by an Authorized Distributor and you have provided all necessary information for the

Authorized Distributor to register the Equipment in the TurboChef global warranty system;

5. The Equipment has been operated and maintained by You in accordance with TurboChef’s “Owner’s Manual” provided

with the Equipment (and as updated by TurboChef);

INTERNATIONAL LIMITED WARRANTY

6. You have not used any non-approved devices, accessories, consumables or parts in conjunction with the Equipment; and

7. Repairs, modifications or alterations have not been attempted other than by TurboChef, an Authorized Distributor or its

authorized service agent.

Neither TurboChef nor the Authorized Distributor assumes any liability for damage caused by Your failure to provide a

suitable installation and operating environment (including power and HVAC) or facilities as prescribed by the Manual, mis-

use or abuse or by accident, neglect, power failure or power surges (over or under voltage) howsoever arising.

At its sole option, TurboChef may replace defective Equipment or components with new, recovered or rebuilt Equipment of

equal or greater capability, and such Equipment or components will be warranted by the Authorized Distributor for the bal-

ance of the Warranty Period. Replaced defective Equipment or components will become the property of TurboChef.

Warranty Claims: Any warranty claim must be made directly in writing either to the Authorized Distributor from whom

You purchased the Equipment or to TurboChef at the following address:

TurboChef Technologies, Inc.

2801 Trade Center Drive

Carrollton, Texas 75007

Phone: +1 214.379.6000

Fax: +1 214.379.6073

The claim must include the serial number of the Equipment and be received by TurboChef on or before the last day of the

Warranty Period. Upon receipt of Your claim, TurboChef will promptly notify an Authorized Distributor or an authorized

service agent to contact You, to verify Your claim and, if necessary, to arrange for an on-site repair visit during normal

working hours.

Consumables and Parts Used with The Equipment: Neither TurboChef nor the Authorized Distributor assumes any

liability for consumables and parts that are used in the normal course of Equipment operation or for failure of or

damage to Equipment or components from the use of non-approved cleaning chemicals, devices or processes.

Charges for Service Not Covered by Limited Warranty: In the event that You request and receive repairs, replacement or

service not covered by this Limited Warranty, You will be invoiced and must pay the Authorized Distributor or authorized

service agent directly according to its normal scale of charges and business terms.

Product Liability: Neither TurboChef nor the Authorized Distributor assumes any liability for any incidental, special or

consequential damages, including but not limited to loss of use, lost revenue or profits, or substitute use suffered by You

or any third party, whether arising in contract, tort (including negligence), or otherwise resulting from any breach by

TurboChef or the Authorized Distributor of the Limited Warranty provided herein.

Exclusive Remedy: This Limited Warranty states the Authorized Distributors and TurboChef’s sole and exclusive obligation

and liability and your sole and exclusive remedy under this Limited Warranty.

Third Party Rights: The UK Contract (Rights of Third Parties) Act 1999 is excluded from applying to this Limited

Warranty and nothing herein confers or purports to confer on any third party any benefit or any right to enforce any term

of this Limited Warranty.

INTERNATIONAL LIMITED WARRANTY

Severability: If any item or provision contained in this Limited Warranty or any part of them (“an offending provision”) is

declared to be or becomes unenforceable, invalid or illegal for any reason whatsoever in any jurisdiction, the other terms and

provisions of this Limited Warranty shall remain in full force and effect in that jurisdiction as if it had been executed with-

out the offending provision appearing in it and the entire Limited Warranty shall remain in full force and effect in all other

jurisdictions.

Governing Law, Entire, Agreement: This Limited Warranty shall be governed by and construed according to English law.

The application of the United Nations Convention on International Sale of Goods to this Limited Warranty is expressly

excluded. This Limited Warranty may not be altered, amended or modified by the Authorized Distributor or its service

agent, and no representation, alteration, amendment or modification by TurboChef shall be valid unless in a signed form

from TurboChef.

For service or information:

   

Customer Support at 800.90TURBO

   

+1 214.379.6000 or Your Authorized Distributor

Part Number: HHD-1001 / Revision A / July 2016

Country Code: NA/EU

Global Operations

2801 Trade Center Drive

Carrollton, Texas 75007 

+1 214.379.6000 

+1 214.379.6073 

Customer Support

800.90

TURBO

+1 214.379.6000

turbochef.com