Communication
• Document strategies for communication & information
exchange (partners, media, public, international orgs)
• Document processes to address emergency alerts, intra
agency communication, public messaging
• List of all contact details
• Models & templates - press releases, incident notification
templates, recall/withdrawal notice templates
• Identify means of information dissemination (websites,
newspapers, English language, public notices, SMS
• What to communicate – the risk, what consumer should do if
consumed effected product
• Decide on spokesperson (from an agency) – single person
per event is preferable