1

To obtain service under this Plan, visit www.geeksquad.com or call 1-800-GEEKSQUAD (1-800-433-5778) 24 hours

a day, 7 days a week. You can initiate/schedule service or check on your repair status.

Phone and Web support regarding product performance:

 To receive phone assistance, call 1-800-GEEKSQUAD (1-800-433-5778).

Common Geek Squad Protection phone numbers

 Geek Squad Protection Monthly Billing: 1-866-548-0885

 Geek Squad Protection Renewal: 1-866-242-4568

This is a legal contract (hereinafter referred to as the “Plan”). By purchasing it, you understand that it is a legal

contract and acknowledge that you have had the opportunity to read the terms and conditions set forth herein. This

Plan and your purchase receipt, containing the effective date and expiration date of your Plan, and the product

purchase identification constitute the entire agreement between you and us.

whose address is 180 Maiden Lane, 25th Floor, New York, New York 10038, telephone 1-800-250-3819. “Best Buy”

refers to Best Buy Stores, L.P. “Magnolia” refers to Magnolia Hi-Fi, Inc. The words “you” and “your” refer to the

purchaser of this Plan.

A. Geek Squad Protection (GSP) – General Plan Coverage.

General Plan Coverage applies to electronics, computers/portable computing devices, contract and non-contract

based mobile devices and major appliances. This Plan covers parts and labor costs to repair your product in the

event your product fails to properly operate due to:

1. Defects in materials or workmanship;

2. Normal wear and tear;

 Battery failure. One battery repair or replacement of a rechargeable or imbedded battery when the original

rechargeable or imbedded battery is defective as determined by us, and at our sole discretion. The battery

will qualify for replacement only if it fails to accept or hold a charge per manufacturer guidelines. The

following products qualify: Notebooks, tablets, eReaders, contract and non-contract based mobile devices,

digital cameras, digital camcorders, MP3 players, personal transportation devices, portable DVD players and

portable gaming systems.

o We may require you to return your original defective battery to us to receive a replacement battery.

o We may require the product be sent to a service center to replace the battery.

o NOTE: Disposable batteries (AA, AAA, C, LR44, DL123A, etc.) do not qualify for this coverage.

 One-time repair or replacement, at our sole discretion, of chargers, remote controls, cradles and accessories

suitable/comparable replacement.

2

 Your coverage under this Plan is effective beginning on the date you purchase your product or on the date

your original product was delivered to you as stated on your purchase receipt and will expire either one, two,

three, four or five years from this effective date depending on the length of the Plan you purchased. This

Plan is inclusive of your product’s manufacturer's warranty; it does not replace your product’s manufacturer's

warranty, but it does provide certain additional benefits as listed within this Plan during the term of the

manufacturer's warranty. Products must be utilized as the manufacturer intended as stated in your

 Your Plan may auto-renew in accordance with Section M of this Plan.

manufacturer’s warranty (excluding any manufacturer’s loaner program), as well as certain additional

benefits as listed within these terms and conditions.

 At our sole discretion, we have the option of (1) repairing your product, (2) replacing it with a product of like

kind and quality and of comparable performance, or (3) reimbursing you for replacement with a voucher or

gift card equal to the product’s current market value as determined by us, not to exceed the original

purchase price of your product, including taxes.

o Technological advances may result in a replacement product with a lower selling price than the original.

o Replacement parts or products may be new or refurbished to meet the manufacturer's specifications of

the original part/product at our discretion.

o Geek Squad Rapid Exchange, which utilizes refurbished products of like kind and quality and of

CWG/Best Buy/Magnolia except where prohibited by law.

 If your original product was delivered and/or installed by Best Buy or Geek Squad as stated on the same

purchase receipt as the one provided through the purchase of this Plan, and you receive a replacement

product pursuant to these terms and conditions or it is necessary for us to remove your product for it to be

serviced, we will cover the delivery and/or installation costs for your replacement product or serviced product

exclusive of any and all parts such as mounting brackets, kits, etc. that may be needed to complete the

installation.

B. Geek Squad Protection (GSP) - Accidental Damage from Handling (ADH) Coverage.

 ADH coverage provides for parts and labor costs to repair your product damaged as a result of an

unexpected and unintentional external event (i.e., drops and spills) that arise from normal daily usage of the

 Cosmetic damage to your product including but not limited to scratches, tears, dents and broken

plastic on parts, that does not otherwise affect or impede its functionality or materially impair your

use of the covered product/device is not covered.

 If you purchased ADH Coverage, as stated on your sales receipt, this Plan will include the applicable

General Plan Coverages listed in Section A and Product Specific Repair Coverages listed in Section C.

 If your product has been replaced pursuant to this ADH coverage, the Plan has been fulfilled in its entirety.

 ADH Coverage Exclusions: products damaged in falls from elevated heights (e.g., decks, balconies,

windows); products that have been run over by or fall from moving vehicles; products damaged by liquid

immersion/submersion or any other secondary damage; products damaged due to their use in a manner the

manufacturer did not intend.

C. Geek Squad Protection (GSP) – Product Specific Repair Coverage.

3

o It is your responsibility to schedule the recalibration after completion of a qualified repair by calling

1-800-GEEKSQUAD (1-800-433-5778).This benefit also applies if the TV is replaced under the

term of this Plan.

 One bulb replacement for DLP, Projection LCD TVs and Home Theater Projectors of your original bulb

during the term of this Plan.

 One-time 3-D glasses repair or replacement, when the original manufacturer’s 3-D glasses that are

 Coverage for blown speaker components as a result of normal usage. Intentional abuse or misuse of

your stereo that results in blown speaker components will result in denial of your claim for coverage.

 Home speakers and subwoofers (powered and non-powered) will be covered for a period after the

expiration of the manufacturer’s warranty according to the Plan term you purchased with a maximum

combined coverage limit of ten years.

 Preventative maintenance checks and alignments on a carry-in basis for CD players, DVD players, Blu-

ray players, TV/VCR/DVD combinations and Portable DVD players. The preventative maintenance

checks are limited to one per Plan year.

 Removal and reinstallation of your home audio speakers for service purposes provided the product was

installed by a Best Buy Authorized Servicer, Best Buy Authorized Installation Provider or Best Buy

 All defective/malfunctioning contract-based mobile devices will be replaced with a product of like kind

In addition to the coverages for the products specifically listed in this subsection, this Plan also provides for

the removal and reinstallation of an appliance in the same location for service purposes provided that the

appliance was delivered and/or installed by a Best Buy Authorized Servicer, Best Buy Authorized Installation

Provider, or a Geek Squad Installation Technician as stated on the same purchase receipt as the purchase

of this Plan.

a. Top/Front-Loading Conventional Washers:

 Parts coverage to repair the transmission or drive motor part will be covered for a period after

b. Washers/Dryers and Combination Washer/Dryers:

applies to the color of the unit to be replaced (i.e., blue for blue, red for red) as it relates to its

complimentary product. If the unit needs replacing and the replacement colors are unavailable from

the brand currently covered you can elect a different color or brand and we will "No Lemon" both

units. Protection Plans on both units are considered fulfilled if color match benefit is utilized and you

receive two new units. Includes pedestals and stacking kits.

 Up to a $25 reimbursement for laundry cleaning services per qualified service repair if your product

is out for service for more than seven consecutive days once service has been scheduled.

o You have up to 90 days from the date of our authorization or before the Plan expires,

whichever comes first, to submit your laundry reimbursement claim.

o You are required to complete and submit a claim form. This form provides space to itemize

4

GSP Reimbursements

ATTN: Reimbursements C8

7601 Penn Ave South

Richfield, MN 55423

Fax: 952-430-7852

coverage limit of up to ten years.

 Up to a $200 reimbursement for food spoilage due to a covered product failure.

o You have up to 90 days from the date of our authorization or before the Plan expires,

whichever comes first, to submit your food spoilage reimbursement claim.

o You are entitled to one food spoilage reimbursement per covered product failure event.

o You are required to complete and submit a claim form. This form provides space to itemize

each food spoilage reimbursement claim. Along with this form please include copies of the

work order and original Best Buy sales receipt and fax or mail the paperwork to the contact

below.

The Food Spoilage Reimbursement Claim form can be found at:

www.geeksquad.com/GSPFoodSpoilage

of ventilation):

 Sealed system coverage and parts coverage for the compressor will be covered for a period after

the expiration of the manufacturer’s warranty according to the Plan term you purchased with a

maximum combined coverage limit of ten years.

e. Vacuum Cleaners:

4. Home Office Equipment:

5. Gaming Systems:

 A one-time Accidental Damage from Handling (ADH) repair or replacement, at our sole discretion, of

game console controller(s) that were included with your product at the time of purchase; these products

may be mailed to you and are limited to one like item per Plan term.

o Replacement controllers may be of like kind and quality, new or refurbished, to meet the

manufacturer's specifications of the original controller at our discretion.

o We may require you to return your original defective controller to us to receive a replacement.

o If the original manufacturer’s controller is no longer available, we will provide you with a

suitable/comparable replacement.

5

7. Car Electronic Products:

 Preventative maintenance checks and alignments for CD players, DVD players and TV/DVD

combinations. The preventative maintenance checks are limited to one per Plan year. Coverage for

blown speaker components for car stereo speakers as a result of normal usage. Intentional abuse or

misuse of your stereo that results in blown speaker components will result in denial of your claim for

coverage.

D. Geek Squad Protection Replacement Plan (GSP-RP).

refurbished product of like kind and quality that is of comparable performance or reimburse you for

replacement of the product with a voucher or gift card, at our discretion, equal to the current market value of

the product, as determined by us, not to exceed the original purchase price including all applicable taxes.

 Your coverage under this Plan is effective beginning on the date you purchase your product as stated on

your purchase receipt and will expire either one, two, three, four, or five years from this effective date

depending on the length of Plan you purchased and as stated on your purchase receipt. Our obligations

under this Plan will be fulfilled in their entirety if we replace your product with a new or refurbished product or

issue you a voucher or gift card for replacement of your product pursuant to these terms and conditions.

This Plan is inclusive of your product’s manufacturer's warranty; it does not replace your product’s

responsibility and are not covered under this Plan. Accessory replacements are limited to one like item per

conditions.

E. Geek Squad Protection Replacement Plan (GSP-RP) CDs, DVDs, Blu-Ray and Video Game Software

 This Plan provides coverage for products that are defective due to scratches as a result of normal use.

 This Plan provides for replacement of the product found to be defective with a product that has the same title

as your original CD, DVD, Blu-Ray, Video Game software title. In the event that the identical product is no

longer available, you will be reimbursed the product’s current purchase price. Once a replacement product

or reimbursement has been issued, this Plan is fulfilled.

 Call-in solution only. To file a claim please call 1-800-GEEKSQUAD (1-800-433-5778).

the original purchase price of your product, including taxes.

 Replacement products may be new or refurbished to meet the manufacturer’s specifications of the original

product at our discretion. Technological advances may result in a replacement product with a lower selling

price than the original product.

 For clearance, open-box and other products originally purchased at a discount, we reserve the right to issue

a gift card or voucher for the original discounted purchase price plus tax.

 Accidental Damage from Handling (ADH) repairs do not qualify towards the No Lemon benefit.

 After a qualified repair, any additional repairs requiring functional part(s) replacement or technician-required

adjustment made under Best Buy’s 30-day service warranty are not a ‘qualified service repair’ and do not

qualify towards the No Lemon benefit.

remote controls, gaming controllers, ice makers, computer keyboards & speakers, headphones or ear buds,

3D glasses, all rechargeable batteries, mouse repairs/replacements, computer software related problems,

6

virus and/or spyware damage/removal, no fault found diagnosis and repairs done outside the U.S.A. are not

considered repairs for the purposes of the No Lemon Policy.

 This benefit does not apply to Renewal Plans.

G. Exclusions to Coverage.

This Plan does not cover:

related failures, Acts of God or other external causes.

 Lost or stolen products (this Plan only covers products returned to us in their entirety).

 Cosmetic damage to your product including but not limited to scratches, tears, dents and broken

plastic on parts, that does not otherwise affect or impede its functionality or materially impair your

use of the covered product/device.

 Products with serial numbers that have been altered, defaced or removed; problems caused by a device that

is not your product, including equipment purchased at the same time as your product; controllers,

consumable parts, such as batteries, unless expressly provided for herein; damage to, or loss of any

software or data residing or recorded in your product (when providing repair or replacement service, we will

use reasonable efforts to reinstall your product’s original software configuration and subsequent update

third-party contracts, consequential or incidental damages, including but not limited to loss of use, loss of

 Products used for commercial purposes, unless expressly stated on your purchase receipt that this is a

Commercial Plan.

 Product use not consistent with either its design or the way the manufacturer intended it to be used.

Example: humidity damage on TVs not designed for outdoor use.

 Damage to your gaming console due to software-related issues.

 Personal items left in the product (you are responsible for removing all personal items from the product

before service is performed); parts and services covered under your product’s manufacturer’s warranty;

remote control reprogramming; damage due to contact with any human or animal bodily fluids, or secondary

damages.

 This Plan excludes products that are not listed on this Plan, including products attached to the covered

H. Obtaining Repair or Replacement Service.

 To obtain service under this Plan, visit www.geeksquad.com or call 1-800-GEEKSQUAD (1-800-433-5778),

24 hours a day, 7 days a week. You can initiate/schedule service or check on your repair status. During this

call we will include a fault diagnosis to clarify the problem prior to scheduling any in-home service. Service

performed in-home will be done during regular business hours and is at our discretion.

 If in-home service is provided for the full term of your manufacturer’s warranty for major appliances, air

conditioners, over the range microwaves, fitness equipment and 42” TVs and above then it will be provided

under this Plan. If your manufacturer provides in-home service for TVs under 42” then it will be provided

under this Plan as well.

 You are responsible for delivering and picking up your product for carry-in service.

 If we determine, at our sole discretion, that your product cannot be repaired, we will replace it with a new or

refurbished product of like kind and quality that is of comparable performance or reimburse you for

7

replacement of the product with a voucher or gift card, at our sole discretion, equal to the current market

value of the product, as determined by us, not to exceed the original purchase price of your product,

including taxes.

 You have up to ninety days from the date of our no-lemon authorization or before the Plan expires,

whichever comes first for you, to complete your product replacement transaction.

 Technological advances may result in a replacement product with a lower selling price than the original

may be charged the value of the replacement product or part.

 If you are paying for this Plan on a monthly basis, your payments must be current to receive any services

under this Plan.

 A service order disclaimer must be signed to obtain repairs. This service order disclaimer does not form a

part of this Plan and is a separate legal document. Please refer to the service order disclaimer as additional

terms/conditions may apply.

 We may charge you a diagnosis fee to determine the cause of the product failure. If it is determined that the

cause of the product failure is covered under either the manufacturer’s warranty or these terms and

conditions, we will refund you the diagnosis fee.

 You must provide a safe, non-threatening environment for our technicians to receive service. Service may

provider for repairs and then submit your repair bill for Reimbursement.

 International service does not provide for

o No Lemon coverage

To be reimbursed for the service work that has been completed and paid for by you, please follow one of these

two options:

Option 1) Go to www.bbyintl.com

 Select the language that you would like to transact in.

 Please follow the entry requests – your name, address, Original Invoice #, Original date of purchase, and

the information related to the repair you have paid for – then hit submit.

 Once your information has been verified, a check will be sent directly to you for the value of the repair,

o For service call: 001-800-627-8735

 Products purchased at a U.S. Store and calling from Brazil

o For service call 00 XX (*carrier code) 800-556-56565

* For Brazil the exit code 00 must be followed by a carrier code XX which can be:

 14 (Brasil Telecom)

 15 (Telefonica)

 21 (Embratel)

 23 (Intelig)

 31 (Telemar)

8

beyond our control, including but not limited to manufacturer delays, parts availability, shipping to a regional

service facility, Acts of God or other external causes.

K. Purchaser Records.

You must have this Plan and all original purchase/exchange/service receipts to receive service under this Plan.

For any single claim, the limit of liability under this Plan is the lesser of the cost of (1) authorized repairs, (2)

replacement with a new or refurbished product of like kind and quality that is of comparable performance, or (3)

reimbursement for authorized repairs or replacement. The total liability under this Plan is the current market

9

Mail cancellation request along with this document and all original receipts to:

AWG / GSP Plans

ATTN: Cancellations

P.O. Box 9312

Minneapolis, MN 55440-9312

Q. Insurance Securing this Plan.

covered claim, provided you with a refund or you are otherwise dissatisfied, you may make a claim directly to the

insurance company.

R. State Variations.

The following state variations shall control if inconsistent with any other terms and conditions:

has been made under the Plan, the Plan is void and we shall refund to you the full purchase price of the Plan

including any premium paid for the applicable insurance policy. Any refund due to you will be credited to any

outstanding balance of your account, and the excess, if any, shall be refunded to you. A ten (10) percent penalty

applicable insurance policy. Any refund due to you will be credited to any outstanding balance of your account,

Administrator shall refund the remaining pro-rata price, regardless of prior services rendered under the Plan. The

pre-existing condition exclusion does not apply to conditions occurring prior to the sale of the consumer product

by the Obligor, its assignees, subcontractors and/or representatives.

Cancellation provision is amended as follows: If the Plan is cancelled: (a) within sixty (60) days of the receipt of

this Plan, you shall receive a full refund of the price paid for the Plan provided no service has been performed, or

(b) after sixty (60) days, you will receive a pro rata refund, less the cost of any service received.

Florida Residents: The Plan shall be cancelled by us for fraud or material misrepresentation, including but not

limited to commercial or rental use. Unauthorized repair or replacement of covered equipment shall result in the

cancellation of the Plan by us. In the event of cancellation by us, written notice of cancellation shall be mailed to

you not less than sixty (60) days before cancellation is effective. This Plan can be cancelled by you at any time

for any reason by emailing, mailing or delivering to us notice of cancellation. If the Plan is cancelled: (a) within

thirty (30) days of the receipt of the Plan, you shall receive a full refund of the price paid for the Plan provided no

service has been performed, or (b) after thirty (30) days, you will receive a refund based on 100% of unearned

pro rata premium less any claims that have been paid or less the cost of repairs made by us. If we cancel the

Plan, the return premium is based upon 100% of the unearned pro rata premium. If we determine in our sole

discretion that your product cannot be repaired or your product provides for replacement instead of repair, we will

failure to pay consideration due therefore. The cancellation shall be in writing and shall conform to the

requirements of Code 33-24-44. You may cancel at any time upon demand and surrender of the Plan and we