“Protecting What’s Important To You”
1301 L Street, Suite 1, P.O. Box 693, Modesto, CA 95353 (209) 529-6000
www.bvins.com CA License # 0G56757
Title: Commercial Lines Client Service Representative
Reports To: Primarily Curt Zimmerman, Business Advisor
Job Summary: The Commercial Lines CSR performs the essential functions of the position,
which include aiding clients with service needs and making changes to existing accounts. Specific
service and marketing responsibilities are required in this position. Meets service and sales delivery
standards and performs essential functions to the quality and service standards developed by the agency.
PRIMARY RESPONSIBILITIES AND DUTIES
New Business:
Work as an efficient team with agency Producer to assemble, market and place coverage for new
clients.
Assists clients with making coverage; uses each contact with the client as an opportunity to
review the whole account, round it and market.
Provides technical support to producers to benefit clients and to reach producer and agency’s
strategic business goals.
Prepares proposals and completes application in coordination with producers; submits
applications to eligible and appropriate carriers; obtains client signatures on all applications;
follows up to ensure timely receipt of quotations and policies.
Attends to clients needs by producing binders, certificates, policies, endorsements, and other
related items; verifies their accuracy using established agency checklist
Retention:
Prepares summaries of insurance, schedules, and proposals as needed for account review.
Re-markets renewals, contacts clients, creates renewal proposals, and handles other renewal
activities in coordination with the producers. This includes 120 day advance account review for
marketing, renewal letter mailed to insured for updates, Acord applications updated, loss runs
requested and submission of account 90 days prior to renewal.
Renews policies following agency standards; verifies each renewal’s accuracy; ensures that all
renewals are processed.
Reviews audits of policies; verifies accuracy and facilitates corrections, as needed, between
client and carrier.
Maintains and updates files in agency management system.
Verifies policy and change information, facilitating corrections when necessary.
Processes incoming email and mail requests, responding promptly and appropriately.
Verifies accuracy of all direct billed cancellations and takes appropriate corrective action when
needed.
Determines reasons for requests for cancellations; acts to save accounts; notifies producers
according to agency standards.
Processes and follow up on cancellations request to carriers to ensure accurate and timely
resolution.
Reviews walk-in payments and verifies acceptability; processes, as appropriate, providing
receipts to payers.
Assists clients in submitting first reports of claims, facilitates prompt response from carrier staff
and follows up on claims status to keep insureds informed.
Personal and Organizational Development:
Sets priorities and manages workflow to ensure efficient, timely, and accurate processing of
transactions and other responsibilities, including prioritizing workflow based on urgency, new
business vs. renewal, expiration date of policy, revenue size of account and potential to close.
Maintains a cordial and professional relationship with clients, co-workers, carriers, vendors, and
other business contacts.
Keeps informed regarding industry information, new product information, legislation, coverages,
and technology to continuously improve knowledge and performance.
Interacts with others effectively by utilizing good communications skills, cooperating
purposefully, and providing information and guidance, as needed, to achieve the business goals
of the agency and producer.
Strong ethical values and integrity
KNOWLEDGE, SKILLS, AND ABILITIES:
Active Property and Casualty License.
College education or equivalent insurance experience.
Ability to communicate orally and in writing with others to explain complex issues. Ability to
receive and interpret complex information, and respond appropriately.
Ability to understand written and oral communication, and interpret abstract information.
Full knowledge of insurance products and usages.
Thorough, detail-oriented to manage multiple clients, tasks and requests
Adequate knowledge of rating procedures, coverages, and industry operations to effectively
manage, maintain, and write assigned client and prospect lists.
Knowledge of insurance markets and reference to markets.
Knowledge of insurance rating and underwriting procedures.
Ability to carry out complex tasks with many concrete and abstract variables.
Ability to add, subtract, multiply and divide whole numbers, and to accurately perform simple
calculations involving decimals and fractions.
Ability to utilize computer programs and understand functionality.
Professional, committed and self-motivated with the ability to focus on daily tasks
Knowledge of or willing to learn Paperport & Hawksoft Agency Management System
Proficient with Microsoft Office – Outlook, Word, Excel
Working Conditions:
At times high-pressure, fast-paced environment with significant disruptions. Large number of
multiple steps in complex system performed with accuracy and speed is essential to the
successful completion of tasks by timeline requests set by client or producer.
This job description is intended to describe the level of work required by the person performing
the work of the positions and physical requirements normal to the position. Principal duties
outlined are the essential responsibilities and duties and other duties may be assigned as needs
arise or as required to support principal duties.
This description is not intended as a contract and is subject to change and revision as needs arise.
Any written contractual agreements will supersede this job description. All requirements may be
modified reasonably to accommodate physically or mentally challenged staff members.
No deadline to apply
Cover letter, resume and any inquiries can be sent to Curt Zimmerman at [email protected].
