Installation Guide
Powertech Antivirus
6.1
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202207060446
Installing or Updating Powertech Antivirus 1
Before You Begin 1
System requirements 1
Compatibility with HelpSystems One 3
Firewall Configuration 3
Installing or Updating Powertech Antivirus for HelpSystems One on Linux 6
Installing Powertech Antivirus on Endpoints 10
Installing or Updating with RPM 11
AIXOnly: Installing or Updating using SMIT (System Management Interface Tool) 13
Connecting Powertech Antivirus to HelpSystems One 15
Licensing 17
After You Are Done 17
Registering Powertech Antivirus Server with HelpSystems One After Installation 17
Contacting Us 20
Installation Guide www.helpsystems.com page: iii
Table of Contents
Installing or Updating Powertech Antivirus
Installing or Updating Powertech
Antivirus
Use the following instructions to install or update Powertech Antivirus (PTAV).
Before You Begin
Read this section before you install Powertech Antivirus.
System requirements
Prior to installing Powertech Antivirus, ensure your systems meet the following requirements.
Powertech Antivirus for HelpSystems One
HelpSystems One installation (preferably on a separate server)
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Required Operating System
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RedHat Enterprise/CentOS 7+ x86_64
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RedHat Enterprise/CentOS 8+ x86_64
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Required Software
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Perl 5.6 or later
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perl-Crypt-SSLeay
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perl-IO-Compress-Base
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perl-JSON
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GNU Tar
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openSSL
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net-tools
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urw-fonts (CentOS 7)
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Minimum Hardware Requirements for Powertech Antivirus Server
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For up to 500 PTAV connections:
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16 GB RAM
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50 GB free space
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4 CPU
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For up to 1000 PTAV connections:
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16 GB RAM
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50 GB free space
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8 CPU
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Installing or Updating Powertech Antivirus
TIP: You can use the following commands to identify your server's status:
Requirement Linux AIX
16 GB RAM
free -g prtconf | grep Mem
50 GB free space
df -h df -g
4 CPU
lscpu prtconf | grep Proc
Powertech Antivirus Endpoint
Linux
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RedHat Linux 6.9 (or later) for Intel x86_64
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RedHat Linux 7.1 (or later) for PowerPC little endian, or PowerPC big endian
NOTE: RedHat Linux 8 does not support PowerPC big endian.
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RedHat Linux 7.6 (or later) for LinuxOne s390x
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SUSE Linux Enterprise Server 12 (or later) for Intel x86_64, or PowerPC little endian
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SUSE Linux Enterprise Server 15 (or later) for LinuxOne s390
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Ubuntu 16.04 (or later) for Intel x86_64
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Ubuntu 20.04 (or later) for LinuxOne s390x
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Approximately 1.2GB disk space in /opt, 1.5GB is recommended
AIX
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IBM AIX 7.x
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On-access scanning requires a minimum AIX 7.1 TL4
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Approximately 1.5 GB disk space in /opt, 2GB is recommended
Solaris
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Solaris 10 for Intel or SPARC
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Solaris 11 for Intel or SPARC
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Solaris 11.4 is required for integration with HelpSystems One
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Solaris 11.4 is required for on-access scanning support
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Approximately 1.5GB disk space in /opt, 2GB recommended
NOTE: The HelpSystems One Application Manager is not supported for endpoints running Solaris.
The HelpSystems One Application Manager allows you to easily install, stage, or maintain
licenses and product registrations for the HelpSystems products you own on your network. See
the HelpSystems One User Guide for more information on Application Manager.
Other Required Software
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The command
man
to view online help.
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Installing or Updating Powertech Antivirus
Compatibility with HelpSystems One
To use HelpSystems One to access PTAV through a web browser, your web browser must meet the
minimum browser requirements for HelpSystems One. See the "Web Browser Requirements" section
in the HelpSystems One User Guide for details.
Firewall Configuration
Use the following table and diagrams to determine how to configure your firewall. The ports are either
required or optional. You must open required ports to use Powertech Antivirus. Depending on your
setup, you might need to use an optional port(s).
Source Destination Port Protocol Description Required
or
Optional
Port
HelpSystems One Domain Controller 636/389 LDAP(s)
over TCP
LDAP
integration
Optional
HelpSystems One Endpoints 22 SSH over
TCP
Deployment
via
HelpSystems
One
Optional
HelpSystemsOne HelpSystemsOne
download site
80/443 HTTPS
over TCP
Deployment
via
HelpSystems
One
Optional
PTAV Server HelpSystems One 3050 STOMP
over web
sockets
Connection to
registration
and
messaging
server
Required
PTAV Server McAfee Update
hosts
80/443 HTTP(S)
over TCP
DAT update
from McAfee
Optional
Management
Clients
HelpSystems One 3030 HTTPS
over TCP
Access to
HelpSystems
One
Required
Management
Clients
HelpSystems One 9001 HTTPS
over TCP
Access to
dashboards
Optional
Installation Guide www.helpsystems.com page: 3
Installing or Updating Powertech Antivirus
Source Destination Port Protocol Description Required
or
Optional
Port
Management
Clients
PTAV Server 3737 HTTPS
over TCP
Access to
PTAV
management
web
application
Required
Endpoints PTAV Server 8998 Kafka over
TCP
Used by
endpoints to
register
against PTAV
server
Required
Endpoints PTAV Server 9092 Kafka over
TCP
Used by
endpoints to
poll PTAV
server for work
and to report
progress
Required
Endpoints PTAV Server 8023 (or
selected
port)
HTTPS
over TCP
Local DAT
update. Can
be configured
post-
installation.
Optional
Endpoints FTP DAT Host 21 FTP
passive or
active
To distribute
DAT updates
to endpoints
via FTP
Optional
Endpoints McAfee Update
hosts
80/443 HTTP(S)
over TCP
DAT update
from McAfee
Optional
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Installing or Updating Powertech Antivirus
Required Ports
Installation Guide www.helpsystems.com page: 5
Installing or Updating Powertech Antivirus
Optional Ports
Installing or Updating Powertech Antivirus
for HelpSystems One on Linux
The following steps describe how to install the PTAV application (used in conjunction with
HelpSystems One) to manage Powertech Antivirus on your network. For instructions on installing
Powertech Antivirus on endpoints, see the Installing Powertech Antivirus on Endpoints section in this
document.
Powertech Antivirus for HelpSystems One requires a running HelpSystems One installation. See the
HelpSystems One Installation Guide for details on installing HelpSystems One prior to installing
Powertech Antivirus.
HelpSystems One and Powertech Antivirus must be installed on separate systems.
NOTE: If you are upgrading from Powertech Antivirus for HelpSystems Insite, do not install
Powertech Antivirus for HelpSystems One on the existing Insite server.
Installation Guide www.helpsystems.com page: 6
Installing or Updating Powertech Antivirus
IMPORTANT: CentOS 7 users:
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Verify the required packages exist. To do so, run:
a.
rpm -qa | grep perl-LWP-Protocol-https
b.
If the package does not exist, install it with: sudo yum install perl-LWP-
Protocol-https
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Verify the "urw-fonts" package has been installed. To do so:
a. Login as root
b.
Run yum install urw-fonts
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Verify that perl-Crypt-SSLeay has been installed. To do so, run the command:
sudo yum install perl-Crypt-SSLeay
To install Powertech Antivirus:
1. Download the Powertech Antivirus installer file "ptavweb_install.tgz" from the HelpSystems
Community Portal.
2. Move the installation file to the Linux system you would like to use to manage Powertech
Antivirus. You can save the installation file to the /tmp directory.
IMPORTANT: If you are installing Powertech Antivirus on an air-gapped system (i.e., one
that does not have internet connectivity), download the files appropriate for your
operating system, as shown below. Place these files alongside the installation file
ptavweb_install.tgz.
RHEL/CentOS 7
http://download.helpsystems.com/download/postgresql11_2-Linux-x86_64.tar.gz
RHEL/CentOS 8
http://download.helpsystems.com/download/postgresql11_2-Linux-x86_64-suse-ssl1_1.tar.gz
RHEL/CentOS 7/8
http://hsdownloads.s3.amazonaws.com/java/OpenJDK11U-jre_x64_linux_hotspot_11.0.10_9.tar.gz
3. Extract the file using the following command:
tar -xvf ptavweb_install.tgz
IMPORTANT: If you are
installing
the product, complete step 4, then continue to step 5. If you are
updating
the product, skip step 4, and continue to step 5.
4. Complete this step only for new installations. Create the registration file to store the registration
key generated by HelpSystems One, and copy the key to the file. To do so:
a. Open HelpSystems One.
b. From the main menu, click Product Registration.
c. ClickCreate Registration Key. The Create Registration Key pane appears on the right.
Installation Guide www.helpsystems.com page: 7
Installing or Updating Powertech Antivirus
d. For HelpSystems One Location, click the drop-down menu and select the IP address of
the server hosting HelpSystems One.
e. For Product Location, enter the full URL of the Powertech Antivirus system,
"https://
xxx.xxx.xxx.xxx
:3737" where
xxx.xxx.xxx.xxx
is the IPaddress of the Linux server
being used for this installation.
f. Click Generate Key. HelpSystems One generates the key.
g. Click Copy Key to Clipboard.
Installation Guide www.helpsystems.com page: 8
Installing or Updating Powertech Antivirus
h. Return to the Linux command line, navigate to the ptavweb_install directory, and create
the registration file. To do so:
i. Enter the following:
cd ptavweb_install/
vi registrationKey.txt
ii. Press i to move to INSERT mode.
iii. Press SHIFT+INSERT to paste the key.
iv. Press ESCAPE.
v. Type :x and press ENTER.
The key has been added to the registrationKey.txt file. You are now ready to run
the installation procedure.
NOTE: You can submit cat registrationKey.txt to verify the file has been
created and the registration key is correct.
5. Enter the following command to begin installation:
./serverInstall
WARNING: If, at this point, the following error is reported:
BEGIN failed--compilation aborted at include/determineInstall.p1
line 14
Run the following command:
yum install perl-IO-Compress-Base
When prompted to install the package, press Enter to accept the default of 'y.'
When complete, submit ./serverInstall again.
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Installing or Updating Powertech Antivirus
WARNING: If, at this point, the following error is reported:
Can't locate JSON.pm in @INC
Run the following command:
sudo yum install perl-JSON
When complete, submit ./serverInstall again.
6. When prompted to continue, press Enter to accept the default of 'y.'
7. When prompted to select the Fully Qualified Domain name, enter 1 to choose the default, or 2
to customize.
8. When prompted to begin Integration installation, press Enter to accept the default of 'y.'
9. When prompted to begin the PTAV Web Server installation, press Enter to accept the default of
'y.'
10. When installation is complete, return to HelpSystems One and click Close to dismiss the
Create Registration Key pane. An additional row appears in the product list.
NOTE: There may be a delay populating the Alias and Product fields while Powertech
Antivirus connects to HelpSystems One.
11.
Click in the banner at the top left of the screen to return to HelpSystems One
Home.
12. Under Available Products, click Powertech Antivirus to access the product.
NOTE: If you are using a self-signed certificate (default), you will see a warning message.
You can click Proceed to advance, and will need to accept the risk in your browser to open
Powertech Antivirus.
Installing Powertech Antivirus on Endpoints
Follow these instructions to install Powertech Antivirus on individual endpoints.
Installation Guide www.helpsystems.com page: 10
Installing or Updating Powertech Antivirus
1. Download the Powertech Antivirus install file for your operating system from the HelpSystems
Community Portal. If you're a new user, you should have received an email message containing
the download link. If you don't have it, contact your Regional Manager.
2. Unzip the download file, then place the rpm file, or deb file for Ubuntu, on the host machine.
If you are updating Powertech Antivirus, you will run the product installer over the existing
installation. By default, the update folder is the same as the one used for your original
Powertech Antivirus installation. (If your current installation uses a different install path, that
path can be provided with the --prefix option.) Before updating, backup any user data.
Once the update is complete, a new license file will need to be placed in the installation folder.
Make sure to keep a copy of license.xml if a rollback to the previous version is needed.
NOTE:
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AIX users: Powertech Antivirus can be installed using the rpm command or using SMIT
(System Management Interface Tool). Using either method, first change to the directory
where the file is located (i.e. cd /home).
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If you are updating and need to identify the version that is currently installed, run the
following command: /opt/sgav/avsvcinfo
Installing or Updating with RPM
Follow these instructions to install or update Powertech Antivirus with RPM.
To install or update on Red Hat (non-FIPS mode), SLES, or
AIX with RPM
Run the following command to install:
rpm --install <rpm-file-name>
where <rpm-file-name> is the name of the .rpm installation file.
NOTE:
If your RHEL system is configured to use FIPS mode, run the following command to install:
rpm --install --nodigest --nofiledigest <rpm-file-name>
where <rpm-file-name> is the name of the .rpm installation file.
By default, the product will install to the /opt/sgav directory which will be created if it does not exist. To
install to a different directory, use the --prefix option. For example:
rpm --install <rpm-file-name> --prefix /home/sgav
will install to the /home/sgav directory.
Run the following command to update:
rpm --upgrade <rpm-file-name>
where <rpm-file-name> is the name of the latest version of the .rpm installation file.
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Installing or Updating Powertech Antivirus
If you have installed to an alternate prefix, you must specify the prefix when upgrading if you want the
new version installed there as well:
rpm --upgrade <rpm-file-name> --prefix /home/sgav
To install or update on Solaris
Run the following command:
pkgadd -d ./pkg-file-name.pkg HSsgav
EXAMPLE:
pkgadd -d ./sgav-6.0.0-809.sol10.i386.pkg HSsgav
Powertech Antivirus installs to the /opt/sgav directory, which is created if it does not exist.
Installation requires that some files are installed setuid-root, and some scripts are executed with
super-user permission. Depending on system configuration, you may be prompted to allow this to
occur.
To install to a different directory, use a response file that sets BASEDIR to the alternate location. For
example, to install to /usr/local/sgav, create a response file "response.sgav" that contains
BASEDIR=/usr/local
and use the response file in your installation command.
EXAMPLE:
pkgadd -r ./response.sgav -d ./sgav-5.4.2-775.sol10.i386.pkg HSsgav
Solaris PKG Uninstallation
To uninstall the software, run the following command:
pkgrm HSsgav
Uninstallation requires that scripts are allowed to run with super-user permission. Depending on
system configuration, you may be prompted to allow this to occur.
Solaris PKG Upgrade
To upgrade the software, uninstall the old version and install the new one.
During uninstallation, configuration files are saved with .pkgsave extensions. During installation, any
configuration files in the installation directory with the .pkgsave extension are restored to current and
the base versions delivered with the new package are saved with .pkgnew extensions.
To install or update on Ubuntu with DEB
To install on Ubuntu, run the following command:
Installation Guide www.helpsystems.com page: 12
Installing or Updating Powertech Antivirus
dpkg -i <file-name>
where <file-name> is the name of the product .deb file.
To uninstall on Red Hat and SLES, run the following
command:
rpm -e sgav
To uninstall on Ubuntu, run the following command:
To completely remove Powertech Antivirus:
dpkg -P sgav
To remove Powertech Antivirus, but leave configuration files:
dpkg -r sgav
AIXOnly: Installing or Updating using SMIT
(System Management Interface Tool)
To install or update using SMIT, run the following command:
smit install_software
Type the directory where the .rpm file is stored in the INPUT device field, and type sgav for
"SOFTWARE to install," as shown below:
NOTE: Users performing an update—If the latest version of Powertech Antivirus is in the same
folder as the previous version, use F4 to list the packages that match sgav. Choose the highest or
most recent version number.
SOFTWARE to install
Move cursor to desired item and press F7. Use arrow keys to scroll.
ONE OR MORE items can be selected.
Press Enter AFTER making all selections.
sgav ALL
@@R:sgav-5.0.0-705 5.0.0-705
@@R:sgav-4.3.0-602 4.3.0-602
Installation Guide www.helpsystems.com page: 13
Installing or Updating Powertech Antivirus
Install Software
1. Type or select values in entry fields.
2. Press Enter AFTER making all desired changes.
[Entry Fields]
* INPUT device / directory for software /home
* SOFTWARE to install [sgav-5.0.0-705 sgav-
5.0.0-705 > +
PREVIEW only? (install operation will NOT occur) no +
COMMIT software updates? yes +
SAVE replaced files? no +
AUTOMATICALLY install requisite software? yes +
EXTEND file systems if space needed? yes +
OVERWRITE same or newer versions? no +
VERIFY install and check file sizes? no +
Include corresponding LANGUAGE filesets? yes +
DETAILED output? no +
Process multiple volumes? yes +
ACCEPT new license agreements? no +
Preview new LICENSE agreements? no +
WPAR Management
Perform Operation in Global Environment yes +
Perform Operation on Detached WPARs no +
Detached WPAR Names [_all_wpars] +
Remount Installation Device in WPARs yes +
Alternate WPAR Installation Device []
F1=Help F2=Refresh F3=Cancel F4=List
F5=Reset F6=Command F7=Edit F8=Image
F9=Shell F10=Exit Enter=Do
3. When the installation is complete, the following screen will appear. Ensure the Command
status is OK.
COMMAND STATUS
Command: OK stdout: yes stderr: no
Before command completion, additional instructions may appear below.
installp: The specified device /home/root
is not a valid device or file.
geninstall -I "a -cgNQqwX -J" -Z -d /home -f File 2>&1
File:
R:sgav-5.0.0-705
Validating RPM package selections ...
Please wait...
sgav ##################################################
Installation Guide www.helpsystems.com page: 14
Installing or Updating Powertech Antivirus
Connecting Powertech Antivirus to HelpSystems
One
Use the following procedure to connect Powertech Antivirus to HelpSystems One after manually
installing Powertech Antivirus on an endpoint. This procedure is required only if Powertech Antivirus
was not installed from HelpSystems One. To use HelpSystems One to monitor and manage
endpoints, register Powertech Antivirus on the endpoint using the HelpSystems One
IntegrationService.
1. Install HelpSystems One if it is not installed already. The HelpSystems One download is
available at the HelpSystems Community Portal. You can reference instructions for installing,
licensing, and configuring HelpSystems One on the HelpSystems One download page.
Although HelpSystems One and Powertech Antivirus for HelpSystems One (the web service)
can be installed on the same system, installing on separate systems is recommended.
2. Open HelpSystems One in your web browser.
3. Copy your HelpSystems One Service APIKey. To do so:
a. Go to Settings >Endpoint Registration.
b.
For the API key, choose (Show Actions) >Copy.
4. On the endpoint:
a.
Go to the Integration Service folder using command cd ptav-home/integration
(/opt/sgav/integration by default).
b.
Run the registration command register.sh with the required parameters, pasting the
Server Key you have copied for -k.
Required Parameters:
-k|--key) Server Key
-s|--server) Fully Qualified Domain Name or IP address
Optional Parameters:
-p|--port) Server Port [default=8998]
-a|--alias) Alias Name
-c|--client) Client IP/DNS Name
-f|--folder) Client Install Path
Installation Guide www.helpsystems.com page: 15
Installing or Updating Powertech Antivirus
EXAMPLE:
./register.sh -k ad24embc-517u-43f1-80a8-68446a2f0e8d -s
myhelpsystemsoneserver.mydomain.com
or
./register.sh -k ad24embc-517u-43f1-80a8-68446a2f0e8d -s
xxx.xxx.xxx.xxx
where xxx.xxx.xxx.xxx is the IP address of the Powertech Antivirus for HelpSystems
One system.
5. Return to HelpSystems One, go into Powertech Antivirus and select >ConnectionSettings.
The server you have added appears in the list. Its status is New , indicating the endpoint has
not been allowed. Allowing an endpoint is required to indicate the endpoint should be allowed to
communicate with the HelpSystems One server.
6.
To approve the registered endpoint, click (Show Actions) > Allow.Doing this:
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Allows the PTAV application to connect to HelpSystems One's Integration Service.
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Triggers the Integration Service to start sending health check requests to the endpoint
system.
NOTE: Servers can also be allowed by checking the server and selecting Allowed at the top
of the screen.
HelpSystems One now lists the endpoint's status as "critical ", indicating the endpoint is not
responding to health checks.
NOTE: Each endpoint needs to be able to resolve to a domain name.
7. Run the following command on the endpoint system (in
ptav-home
/integration) to begin
responding to health check requests sent by HelpSystems One.
./avinsitectl start
NOTE: The command above starts the service once, but does not "enable" it to run after
reboot. To also automatically start after reboot, use the command:
./avinsitectl enable
HelpSystems One now lists the endpoint's status as , indicating it is now responding to
health check requests.
8. Repeat steps 2-7 for additional endpoints you would like to register and scan.
After you have installed, see Updating Virus Definitions in the Powertech Antivirus User Guide on the
HelpSystems Community Portal to configure Powertech Antivirus to scan using the latest virus
definition DATfiles from McAfee.
NOTE: See the HelpSystems One User Guide on the HelpSystems Community Portal for more
details on setting up and using HelpSystems One.
Installation Guide www.helpsystems.com page: 16
Installing or Updating Powertech Antivirus
Licensing
After your purchase, you will receive an email from HelpSystems with your license code attached.
You can apply the license directly to the endpoint, or add it using the Powertech Antivirus Application.
The Powertech Antivirus Application allows you to apply a license to several endpoints
simultaneously.
To manually license Powertech Antivirus directly on an
endpoint
1. Rename the file to "license" (no extension).
2. Save the attached file to the /opt/sgav (or other) directory, where the product was installed.
To license Powertech Antivirus endpoints using
HelpSystems One
1. Connect Powertech Antivirus to HelpSystems One.
2. In the Navigation Pane, click Licenses.
3. Click Add.
4. ClickChoose File. Navigate to the license file sent via email from HelpSystems.
5. Select the license file and click Open. Repeat the previous two steps for additional license files.
6. Click Add. The license file is added to the license list.
7. In the Navigation Pane, click Endpoints.
8. Use the check boxes to select the endpoints you would like to license, and click Allocate
License.
9. Choose the license you would like to allocate from the License drop-down list, and click
Allocate.
After You Are Done
Congratulations! Powertech Antivirus is now installed. Read the following for additional information.
Registering Powertech Antivirus Server with
HelpSystems One After Installation
During a normal installation, so long as a valid "registrationKey.txt" file has been placed in the installer
directory (i.e. /home/user/ptavweb_install as indicated in the installation instructions), the file
"registration_file.json" is placed into the /opt/ptavwebsvc/conf directory as part of the installation
routine. However, if the "registrationKey.txt" file was not created prior to running the installation
routine, it can be added to Powertech Antivirus after installation in order to register Powertech
Antivirus with HelpSystems One. This may be necessary if:
Installation Guide www.helpsystems.com page: 17
Installing or Updating Powertech Antivirus
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The "registrationKey.txt" file was not created and placed into the installer directory before
running serverInstall, or
l
You have uninstalled HelpSystems One or deleted the registration listing for Powertech
Antivirus in HelpSystems One.
NOTE: The registration key is generated in HelpSystems One for a given IP address. If the
registration key remains in HelpSystems One, you can repeatedly use the key—and the later-
generated JSON file—before, during, and after installing Powertech Antivirus.
To create a new registration key
1.
Open HelpSystems One, then click >Application Manager.
2. Click Product Registration.
3. ClickCreate Registration Key. The Create Registration Key pane appears on the right.
4. For HelpSystems One Location, click the drop-down menu and select the IP address of the
server hosting HelpSystems One.
5. For Product Location, enter the full URL of the Powertech Antivirus system,
"https://
xxx.xxx.xxx.xxx
:3737" where
xxx.xxx.xxx.xxx
is the IPaddress of the Linux server being
used for this installation. For example, "https://10.60.154.8:3737".
6. Click Generate Key. HelpSystems One generates the key.
Installation Guide www.helpsystems.com page: 18
Installing or Updating Powertech Antivirus
7. Click Copy Key to Clipboard.
8. Return to the Linux command line, navigate to the /opt/ptavwebsvc directory, and create the
registration file. To do so:
a. Enter the following:
cd /opt/ptavwebsvc
vi registrationKey.txt
b. Press i to move to INSERT mode.
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Installing or Updating Powertech Antivirus
c. Press SHIFT+INSERT to paste the key.
d. Press ESCAPE.
e. Type :x and press ENTER.
The key has been added to the "registrationKey.txt" file.
NOTE: You can submit cat registrationKey.txt to verify the file has been created
and the registration key is correct.
9.
Run the perl script createRegistrationFile.pl available in the/opt/ptavwebsvc directory.
The script checks for the registration file and prompts you to confirm whether you want to
overwrite an existing /opt/ptavwebsvc/conf/registration_file.json if one is found.
10.
Restart the Powertech Antivirus server using the scripts stopPtavws.pl and
startPtavws.pl.
Contacting Us
For additional resources, or to contact Technical Support, visit the HelpSystems Community Portal.
Installation Guide www.helpsystems.com page: 20