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SPARSH: FAQs
1. What should I do if I am facing trouble while availing services on
SPARSH Portal?
1. Check your internet connection.
2. Check your browser compatibility.
3. You can alternatively reach out to SPARSH Helpline or visit the nearest
Service Center to avail services.
2. How to locateService Centers in my area?
1. Go to https://sparsh.defencepension.gov.in
2. Go To: Contact & Support > SPARSH Near You > Service Center Locator
3. You are required to carry your mobile phone to avail services at a Service
Center, verify yourself using OTP sent to your Registered Mobile Number
(RMN), or answer a set of Security Questions.
4. Service Centers Working Hours: 9:30 AM - 6:00 PM (Monday to Friday).
5. All services available on SPARSH can be availed via Pensioner Portal as well
as Service Centers without any charges.
3. If I have not received any SMS/ email regarding my user ID and
Password?
1. Go to url https://sparsh.defencepension.gov.in
2. Login by entering your PPO No. and suffix 01 to it (self pensioner) otherwise
suffix 02 or 03 or 04 and so on (in case of family pensioner suffix no. is as per
serial no. of family member mentioned in PPO). For example, if PPO No. is
111111111 then user ID will be 11111111101 (for self pensioner) and
11111111102 or 11111111103 or 11111111104 and so on (in case of family
pensioner, depends on serial no. of family member mentioned in PPO)
3. Click on Forgot Password at the bottom of the window. You will receive a
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password. Enter the password to login and change password.
4. How can I view/ download my pension details? (Basic Pension, Disability
Element, Gratuity, Other Entitlements, PPO, Pension slip etc.)
2. Thereafter, you can view details via My Documents > Entitlements
3. You can access your PPO via My Documents > PPO
4. You can access your Pension Slip via My Documents > Pension Slip
5. Where can I find the current & previous rates of DR applicable?
The table of Dearness Relief (DR) rates applicable till date is available on
SPARSH.
Go To: Pension Orders & Information > Common Problems > Dearness Relief
6. What to do if I am not getting correct rate of disability element?
You can raise a payment related grievance for the same by logging into your
SPARSH account.
Elements of Pension
7. How can I view my projected tax details of the financial year?
8. Where can I find the current & previous rates of Fixed Medical Allowance
applicable?
The details for Fixed Medical Allowance (FMA) along with the applicable rates till
date is available on SPARSH.
Go To: Pension Orders & Information > Common Problems > Fixed Medical
Allowance
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9. My annual identification is due. How can I identify myself in SPARSH?
1. You can identify yourself using Aadhar, or provide life certificates issued by
designated authorities to have the entitled pension credited to your bank
account.
For identification using Aadhar (Digital Life Certificate): Go To: Services >
Identification > Digital Life Certificate
For identification using Manual Life Certificate: Go To: Services > Identification
> Manual Life Certificate
2. The videos on the process of identification are as follows:
1. Different modes of identification--https://youtu.be/llZJH11mGSs
2. How to perform identification through MLC--https://youtu.be/FWsqaaxLwBI
3. How to perform identification through Jeevan Pramaan--
https://youtu.be/ILKxSPFD_LQ
10. How can I view my next identification due date?
Go To: Services > Identification, and view details of your identification completed,
including last identification date & next identification due date
11. How can I obtain a blank form of Manual Life Certificate?
You can identify yourself using Aadhar, or provide life certificates issued by
designated authorities to have the entitled pension credited to your bank account.
For identification using Manual Life Certificate:
1. Go To: Services > Identification > Perform Identification
2. Generate your MLC Number & download the blank form for Manual Life
Certificate
Note: There is no time limit for uploading of Manual Life Certificate after
download on Portal. It can be uploaded anytime on SPARSH. Manual Life
Certificate once submitted for identification for a certain period cannot be reused.
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12. Whether I would be able to receive all my pensionary arrears on delayed
identification?
Yes. Upon delayed identification, all applicable pensionary arrears shall be paid.
13. Who can issue/ sign Life Certificates?
Life Certificates can be issued/signed by one or other of the following authorities.
(i) Any person exercising the power of a Magistrate under the Criminal Procedure
Code, 1898 (5 of 1898).
(ii) A Registrar or Sub-Registrar under the Registration Act, 1908 (16 of 1908).
(iii) Any pensioned Officer who before retirement exercised the powers of a
Magistrate.
(iv) Any Gazetted Officer of Government.
(v) A Munsif.
(vi) A Post Master.
(vii) A Departmental Sub Post Master.
(viii) An Inspector of Post Offices.
(ix) A Class I Officer of the Reserve Bank of India.
(x) An Officer of the State Bank of India.
(xi) An Officer of a subsidiary Bank of the State Bank of India.
(xii) Head of a Village Panchayat, Gram Panchayat or Gaon Panchayat.
(xiii) Head of an Executive Committee of a village.
(xiv) An officer of a bank included in the second Schedule to the Reserve Bank of
India Act, 1934 (2 of 1934) in respect of pensioner drawing his/her pension
through that Bank.
(xv) A Police Officer not below the rank of Sub-Inspector-in-Charge of a Police
Station.
(xvi) A member of Lok Sabha/Rajya Sabha/Vidhan Sabha/Vidhan Parishad or a
Corporator of Municipal Corporation or a Councilor of a Municipality.
(xvii) In the case of pensioners reemployed a life certificate furnished by the
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pensioner signed by the Head of the office, where he is re-employed.
(xviii) A District Sainik Welfare officer- (DSWO).
14. What all biometric devices are compatible with SPARSH?
For recommended list of biometric devices : Click Here
SPARSH- Life Certificate through different modes Click Here
15. How do I report death of a family member in SPARSH?
Go To: Services > Report Event > Death, and provide required details along with
copy of Death Certificate
16. How do I report about a missing family member in SPARSH?
Go To: Services > Report Event > Missing, and provide required details along
with copy of FIR
17. How do I report about a convicted family member in SPARSH?
Go To: Services > Report Event > Conviction, and provide required details along
with copy of Judgement
18. How to Initiate Family Pension?
You can request for your share of pension via Initiate Family Pension
Go To: Services > Report Event > Initiate Family Pension, and provide required
details alongwith necessary documents as applicable
19. How do I update my basic details (Mobile Number, Bank Account
Number, PAN etc.) in SPARSH?
After the identification process is complete and approved, you can manage &
update your profile details like personal details, service details, family details etc.
by logging in to your SPARSH account.
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20. How do I add/remove family details (Spouse/Dependents) in SPARSH?
After the identification process is complete and approved, you can manage &
update your profile details like personal details, service details, family details etc.
by logging in to your SPARSH account.
21. How can I declare my investments or proof of savings for tax purposes
in SPARSH?
You can declare & manage your investments in SPARSH by logging into your
SPARSH account.
Declarations
22. How can I apply for commutation in SPARSH?
You can apply for commutation by logging into your SPARSH account.
Requests
23. I have registered a Service Request in SPARSH. How can I track it?
You can raise a payment related grievance for the same by logging into your
SPARSH account.
Deduction
24. How can I report or update re-employment details including discharge
from re-employment?
After the identification process is complete and approved, you can report your
employment/re-employment details by logging in to your SPARSH account.
Employment
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25. How can I report my marriage/re-marriage?
After the identification process is complete and approved, you can report your
marriage/remarriage details by logging in to your SPARSH account.
26. How can I request to stop my Fixed Medical Allowance for availing
CGHS facility?
For Indian resident pensioners: If you don't wish to continue availing Fixed
Medical Allowance (FMA), you need to update the FMA option in your personal
profile by logging in to your SPARSH account.
Go to: My Profile > Manage Profile > Personal Details > Fixed Medical Allowance
27. How to draw Fixed Medical Allowance if I am not availing any CGHS
facility?
For Indian resident pensioners: If you wish to opt for Fixed Medical Allowance
(FMA), you need to update the FMA option in your personal profile by logging in
Note: Your address should be part of the districts eligible for FMA. Please verify
your address before applying for FMA.
Go to: My Profile > Manage Profile > Personal Details > Fixed Medical Allowance
28. How can I claim death gratuity of my late husband?
The demise of the deceased member needs to be reported first
Go To: Services > Report Event > Death, and provide required details along with
copy of Death Certificate
Once approved by the competent authority, apply claim for Family Pension &
Death Gratuity.
Go To: Services > Report Event > Initiate Family Pension, and provide required
details along with necessary documents as applicable
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29. What are straight through profile requests? How can I identify them?
Available to registered users on SPARSH, Straight Through Profile Requests
don't need authorization from the competent concerned authorities.
You can refer the legends displayed on your profile page to identify such
requests (My Profile > Manage Profile)
Example:
1. Change in personal details like Residential Address, Mobile Number, Email ID,
Aadhaar Number, PAN etc.
2. Change in Bank Details (For Indian Nationals)
30. What are approval based profile requests? How can I identify them?
Available to registered users on SPARSH, Straight Through Profile Requests
don't need authorization from the competent concerned authorities.
You can refer the legends displayed on your profile page to identify such
requests (My Profile > Manage Profile)
Example:
1. Change in personal details like Name, Date of Birth etc.
2. Change in Service Details like Non Qualifying Service, Gallantry Awards etc.
3. Addition/Removal of Spouse/Dependent Details
Grievance related Questions
31. I am receiving lesser payment than the sanctioned amounts in my PPO.
How do I report such incorrect payments in SPARSH?
You can raise a payment related grievance for the same by logging into your
SPARSH account.
Elements of Pension
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32. My PPO doesn't have some elements I'm entitled for, and I am not being
paid the same. How do I report such incorrect payments in SPARSH?
You can raise a payment related grievance for the same by logging into your
SPARSH account.
Elements Not Sanctioned in Pension
33. My tax has been deducted wrongly. How do I report such incorrect
deductions in SPARSH?
You can raise a payment related grievance for the same by logging into your
SPARSH account.
Deduction
34. My amount for recovery is being displayed incorrectly in my PPO. How
do I report such incorrect deductions in SPARSH?
You can raise a payment related grievance for the same by logging into your
SPARSH account.
Deduction
35. I have registered a Grievance in SPARSH. How can I track it?
You can raise & track grievances in SPARSH.
For unregistered users (without login credentials), For registered users (with valid
login credentials)
36. How can I claim Constant Attendant Allowance?
You can raise a payment related grievance for the same by logging into your
SPARSH account.
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Elements Not Sanctioned in Pension
37. How to intimate about overpayments to the disbursing agency?
You can raise a payment related grievance for the same by logging into your
SPARSH account.
Elements of Pension
38. What should I do if I am not getting dearness relief?
You can raise a payment related grievance for the same by logging into your
SPARSH account.
Elements of Pension
39. Can I raise a grievance against a service request?
Yes. You can raise a grievance against a completed Service Request by
providing details of the service request for reference (Request ID, Request Date
etc.)
40. Whom and how to approach if I am not getting correct pension?
You can raise a payment related grievance for the same using any of the
following modes:
1. Log into your SPARSH account
2. Call the SPARSH Helpline
3. Visit the nearest Service Center
