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Case Advocacy Appendices
FIGURE 1.3.2, Part 1 of 4
TAS, calling as a taxpayer with questions about filing a request
for an offer in compromise
be transferred to the centralized offer in compromise unit for help
11/10/14 at 6 p.m. ET
WHO
WHAT
WHEN
1
Taxpayer dials 1-800-829-1040.
TAS
Taxpayer presses 1.
TAS
IRS
We currently are experiencing high call volumes. IRS.gov allows
you to check your refund, get a tax form, or find answers to tax
law questions. You can also access your account online to view
the amount you owe, make a payment, view your payment
history, or get a transcript of your tax records. In addition, you
can obtain your prior year AGI. If you are filing your return
electronically, go
to IRS.gov/account for more details. If you choose to wait, your
call will be processed in the order it was received.
IRS
Welcome to the Internal Revenue
Service.
You can also visit us at www.IRS.gov.
To continue in English, press 1.
1
2
NAVIGATING AN IRS PHONE CALL
For questions about your refund, or to check the status of
your Form 1040X, Amended Tax Return, press 1.
For answers about your personal income taxes, the tax
reform law, or calculating your income tax withholding, or
to order a tax form or publication or a tax transcript, press
2.
For answers about your business taxes, press 3.
To hear general information about the health care law,
including how it may affect individuals, families, and
employers, press 4.
For questions about your personal or business taxes as it
relates to healthcare, press 5.
1
2
3
4
5
9
AN IRS TELEPHONE JOURNEY
Taxpayer dials 1-800-829-1040.
TAS
Taxpayer presses 1.
TAS
IRS
Welcome to the Internal Revenue Service.
You can also visit us at www.IRS.gov.
To continue in English, press 1.
Para continuar en Español, oprima 2.
IRS
We currently are experiencing high call volumes. IRS.gov allows you to
check your refund, get a tax form, or find answers to tax law questions.
You can also access your account online to view the amount you owe,
make a payment, view your payment history, or get a transcript of your
tax records. In addition, you can obtain your prior year AGI. If you are
filing your return electronically, go to IRS.gov/account for more details.
If you choose to wait, your call will be processed in the order it was
received.
For questions about your refund, or to check the status of your
Form 1040X, Amended Tax Return, press 1.
For answers about your personal income taxes, the tax reform
law, or calculating your income tax withholding, or to order a tax
form or publication or a tax transcript, press 2.
For answers about your business taxes, press 3.
To hear general information about the health care law, including
how it may affect individuals, families, and employers, press 4.
For questions about your personal or business taxes as it relates
to healthcare, press 5.
To repeat this menu, press 9.
WHO
WHAT
WHEN
TAS, calling as a taxpayer with questions about
filing a request for an offer in compromise
representative and be transferred to the
centralized offer in compromise unit for help
07/18/18 at 3 p.m. ET
1 of 4
1
2
1
2
3
4
5
9