Platinum Support
Site Reliability
Assistance
Improve your application performance
with managed, monitored APM and
Site Reliability Assistance.
Is compliance taking a lot of your
time? Get all the assistance you
need from the Engine Yard team.
Compliance
Assistance
Application
Upgrades
Our experts will upgrade your
applications. Platinum is the easiest
way to eliminate years of technical
debt.
Database
Administration
Run your applications with superior
performance and high availability
with our Database Administration.
Deploy AWS
Services
We can help you take advantage
of right AWS services to increase
application resilience and deliver
high performance.
Engine Yard Platinum Support brings you whole new capabilities where Engine Yard experts become
part of your extended team.
AWS services are constantly evolving and the complexity keeps increasing every year. Running your
application with high availability, strong security and superior performance requires deep expertise in
Database Administration, DevOps and AWS Architecture. We understand that building and maintaining
that level of expertise in-house is hard and expensive. That is why we are introducing Platinum Support
where Engine Yard experts handle these mission critical tasks for you.
Platinum Support handles Database Administration, Application Modernization, Compliance, Deploying
AWS Managed Services and Site Reliability Engineering for you so that you can focus on running your
business.
With Platinum Support, the EY team handles Database Administration so that you can run your
applications with superior performance & high availability without having to have an expert DB Admin
in-house.
Health analyses and recommendations (monthly)
Performance tuning including slow query remediation
Backup & restore on demand
Uptime management + recovery with runbook execution
Configuration and deployments
Disaster recovery configuration
Consultations - best practice advice on retooling DB and application architecture
Migrations
Database upgrades
401 Congress Ave
Austin, TX 78701
DATABASE ADMINISTRATION
PLATINUM SUPPORT OVERVIEW
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Platinum Support
Services :
1
Excludes execution of application and Database architecture changes
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© 2023 Engine Yard | Platinum Support
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401 Congress Ave
Austin, TX 78701
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Modernize your applications - EY experts can upgrade and migrate your applications to the latest
technology with minimal involvement from your team. Platinum service is the easiest way to eliminate
years of technical debt.
Engine Yard Stack upgrades
Ruby & Rails upgrades
Migration from x86 to ARM
Containerization - dockerize and deploy your application on containers so that your
applications can auto-scale. No more overprovisioning or under-provisioning.
Services :
2
Application Performance Monitoring and Site Reliability Engineering Assistance from EY experts. We’ll
install APM, configure and monitor your application performance. This service delivers regular reports
and recommends application changes necessary to improve performance.
Deploy Application Performance Management (APM) & monitoring tools
Site performance and reliability analysis (monthly)
Advanced Application Diagnostics: Reporting and recommendations on required
application changes (monthly)
Runbook execution against alerts
Services :
3
4
Excludes testing of the application, application bug fixes and feature improvements Unless otherwise
specified, all services are ongoing and are delivered as needed.
Application Performance Monitoring (APM) and Site tool required for this service and customers bring
their own license. Your application may need to be upgraded before deploying APM. Excludes
implementation of application specific changes.
Supported APM tools: New Relic, Scout APM. Please contact us if you need any other APM.
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3
© 2023 Engine Yard | Platinum Support
SITE RELIABILITY ASSISTANCE
APPLICATION UPGRADES
Platinum Support
401 Congress Ave
Austin, TX 78701
03
Excludes audits related to application and application logic
Excludes services where Application Logic is deployed. Please contact us if you need platinum
services on any other AWS services. Unless otherwise specified, all services are ongoing and are
delivered as needed.
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6
Your security and compliance audits need platform details of the platform including SOC II reports.
Get all the compliance help you need from the Engine Yard team.
SOC II compliance reports
Provide infrastructure details to auditors
Collaborate with your auditors on platform security and compliance
Services :
5
AWS services such as RDS and ElastiCache are far more resilient to failures and deliver high
performance. EY experts can help you take advantage of AWS managed services where appropriate -
services include architecture consultation, migration, configuration, monitoring and management.
Configure and deploy CloudFront, S3, EFS, ELB for your application
Configure and maintain Web Application Firewall (WAF), AWS Certificate Manager, Route 53
Migrate to and manage ElastiCache, Relational Database Service (RDS), OpenSearch
Configure Virtual Private Cloud (VPC), VPC Peering, NAT Gateway
Consultation on Application Cloud Architecture and AWS service adoption
Services :
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LEVERAGE ENGINE YARD EXPERTISE TO HANDLE YOUR AWS ARCHITECTURE & OPERATIONS
© 2023 Engine Yard | Platinum Support
customersuccess@engineyard.com
COMPLIANCE ASSISTANCE
DEPLOY AWS SERVICES
Platinum Support