66 Your Travel Plus Pack
“Qualifying Account” means Barclays Bank Account,
Barclays Basic Current Account, Student Additions,
Higher Education Account or Premier Current
Account to which Travel Plus Pack has been added.
“RAC Contractor” means a contractor appointed by
us to provide certain breakdown assistance services.
“Specialist Equipment” is equipment in our view not
carried by RAC Patrols or RAC Contractors.
“Territory” means England, Scotland, Wales,
Northern Ireland, Jersey, Guernsey and the Isle of
Man.
“the party/your party” means the total number of
persons including you, travelling with you in your
eligible vehicle for the whole period of your journey.
“Travel Plus Pack” means a combined package
of insurance, service and /or financial features
(including RAC Breakdown Cover) that can be
added to any Qualifying Account, for a monthly fee.
“We/Us/Our” means RAC Motoring Services and/or
RAC Insurance Limited.
“You/Your” means the person(s) who has Travel
Plus Pack added to their Qualifying Account and
is entitled to receive the services under this RAC
Breakdown Cover policy
General Terms
1. You must be with the eligible vehicle at the time
of breakdown. You must also be in attendance
when the patrol or contractor arrives, or we may
not be able to provide assistance.
2. If there are any domestic animals in your
eligible vehicle, their onward transportation
is at our discretion and solely at your risk. We
will not insure any animal during any onward
transportation we undertake. Unless there
is a safety issue, guide dogs for the blind or
hearing dogs will always be transported with
their owners.
3. Following a breakdown or accident attended
by the police, other emergency service, or a
Highways Agency traffic officer, removal of
your eligible vehicle will not take place until the
emergency service concerned have authorised
it. If the police, emergency service, or a
Highways Agency traffic officer concerned insist
on immediate recovery by a third party, the cost
of this must be met by you.
4. We will not pay for any losses that are not
directly associated with the breakdown or the
incident in relation to which a claim is made
under RAC Breakdown Cover. For example, loss
of earnings due to us being unable to repair the
vehicle at the roadside, losses caused by delay
in us (or any third party) providing any benefit
of service or onward travel costs such as missed
flights (except that this will not apply in relation
to any claim you or a driver may have for death
or personal injury).
5. We do not warrant to carry out the services
if we are prevented from doing so in
circumstances beyond our reasonable control
including, without limitations, the activities
of civil or government authorities, third party
industrial disputes, internal industrial disputes
where we have taken reasonable steps to
prevent the effects of such action on our
services, but have been unable to do so; acts of
God; terrorism or severe weather conditions.
6. We have the right to refuse to give service if you
behave in a threatening or abusive way to our
employees or contractors.
7. If the service you require is not provided for
under this policy we will try, if you wish, to
arrange it at your expense. The terms of any
such service are a matter for you and the
supplier.
8. We will take all reasonable care in providing our
services to you. We will not be responsible for
the action or inaction of any other third parties
who may provide additional services to you.
9. This policy is governed by the laws of England
and Wales. Any legal disputes will be heard in
an English/Welsh Court.
General Exclusions
1. This policy does not cover:
– Commercial vehicles used for any business
use
– eligible vehicles which were broken down or
unroad worthy at the time of joining
– eligible vehicles not complying with the
vehicle specifications
– eligible vehicles which have broken down
anywhere other than on a public highway,
or other road or area to which the public
have right of access
– eligible vehicles which have broken down
as a result of taking part in any motor
sport event (including, without limitations
rallies or stock car racing) which takes
place off the road and/or is not subject
to the normal rules of the road. However,
vehicles participating in any event (such
as a treasure hunt, touring assembly or
navigational road rally), which take place
on, and comply with the normal rules of the
road, will be covered
– eligible vehicles being demonstrated or
delivered under trade plates
– the transportation of any vehicle or trailer
which contains horses or livestock
– any claim caused directly or indirectly by
the overloading of your eligible vehicle and/
or any caravan or trailer
– costs for anything which was not caused by
the incident you are claiming for
– routine servicing of your eligible vehicle,
replacing tyres, missing or broken keys,
or replacing windows. We may be able to
arrange for the provision of these services
but you must pay any costs incurred
– any incident affecting a vehicle hired under
the terms of European Breakdown Cover
– any claim as a result of eligible vehicle
breakdown due to:
(a) running out of oil or water;
(b) frost damage;
(c) rust or corrosion;
(d) tyres which are not roadworthy;
(e) using the incorrect fuel
– any claim caused directly or indirectly by
the effect of intoxicating liquors or drugs
– any claim where your eligible vehicle is
being driven by persons who do not hold a
full United Kingdom or other driving licence
recognised and accepted in the UK
– any claim which you have made
successfully under any other policy of
insurance held by you. If the value of your
claim is more than the amount you can
get from your other insurance we may pay
the difference subject to policy limits and
exclusions
– any claim by you unless you are resident
of the United Kingdom and your eligible
vehicle is registered with the DVLA in
Swansea or Northern Ireland
– your eligible vehicle must not carry
more persons than recommended by
the manufacturer or a maximum of 8
persons (including the driver) whichever
is the lesser. However, for minibuses the
maximum number is 17 persons (including
the driver). Each person must occupy a
separate fixed seat fitted during vehicle
construction and to the manufacturer’s
specification
– any claim if your insured vehicle is being
repatriated and Customs in any country
find its contents are breaking the law of
that country
– any personal effects, valuables or luggage
left in your eligible vehicle or in any
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